contact center business
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Contact Center Network Services
Whether it's the beginning of your digital transformation campaign integrating voice and data, orchestrating emerging technologies like SDN, or utilizing SBC as a service, your CX journey starts with a fast, intelligent, and secure network. Verizon has several foundational networking services including IP Contact Center that help bring customers to your valued CX platform. Verizon is the industry leader in reliable Voice over IP (VoIP) Inbound and hosted IVR services, including an IP Toll Free and local number calling. Our comprehensive IP Contact Center services give you all the usage-based features you need, and the tools to make near real-time time changes quickly and efficiently. Including local to global calling with US domestic toll-free and local services as well as International Toll Free Service and Universal International Freephone Numbers that can be layered with dozens of advanced features including Call Routing, Call Redirect, IVR, Voice Call Back, and calling party/DNIS identification. Provide faster response to customer demands, 24x7 follow-the-sun service options, personalized interactions around the world. Our international IP termination services provide the originating service rate for calls and transfers that terminate via IP in 34 countries. Available through the Verizon Enterprise Center, you have direct access to your account. Our Network Manager application puts you in control by helping you make quick changes to your calling plans and follow your agency in near real-time. In addition, you can extract near real-time traffic management reporting so you can have your finger on the pulse of your callers. Our scalable global transport and routing services give you a flexible foundation to efficiently add and deliver contact center services so you can quickly meet customer demand. As part of our Software Defined Networking product suite, Virtual Network Services turns your physical network into an on-demand virtual network. That helps simplify management and control capital expense while increasing business agility, scalability, and responsiveness. That means you can:services and updates in days, hours, or even minutes. to spikes in demand, and quickly scale to meet evolving service deployments with rules-based management. and manage costs through an operational expense model. By leveraging our investment in virtualization and cloud infrastructure, Verizon is able to deliver a fully orchestrated, fully managed, virtual Session Border Controller. Customers are able to deploy a cloud-native SBC as a virtual network function (VNF) and maintain physical SBCs.
Learn moreContact Center & CX Solutions
Discover how contact center AI solutions can help transform your organization and deliver a better customer experience across voice and digital channels. Oct 22, 2024,Infographic,A recent Verizon-commissioned white paper explores how business leaders are addressingtheir customer experience (CX) challenges. We present a selection of those findings here. Mar 29, 2024,Executive Brief,A proactive CX approach, infused with artificial intelligence (AI) and using cloud computing and sophisticated business analytics to enable delivery of personalized, consistent experiences across channels and platforms. Mar 28, 2024,Solutions Brief,Verizon is leading the way as one of the earliest carriers to offer RCD on IP Contact Center outbound calls. Mar 01, 2024,White PaperFeb 23, 2024,Solutions Brief,Google CCAI helps you leverage AI to scale your contact center interactions while maintaining a high level of customer satisfaction. Verizon can integrate Google CCAI with most contact center platforms. Feb 22, 2024,Solutions Brief,Transformational technologies available for your network. Feb 14, 2024,Solutions Brief,A Contact Center as a Service Transformation Strategy & Roadmap Assessment from Verizon Consulting Services can help future-proof your CX initiatives. Feb 08, 2024,Solutions Brief,Realize your vision for AI-driven customer support with Verizon Consulting Services. Feb 08, 2024,Call sales,Chat with us,Have us contact you,Get updates,Already have an account?,* Required,The information provided will be used in accordance with our terms set out in our . Please confirm you have read and understood this Notice,Verizon may wish to contact you in the future concerning its products and/or services. If you would like to receive these communications from Verizon, indicate by selecting from the dropdown menu below. Please note that you can unsubscribe or update your preferences at any time. By submitting the form, you are agreeing to receive insights, reports and other information from Verizon and affiliated companies in accordance with our . California residents can view our California Privacy Notice . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreCloud Contact Center
Deliver the ultimate customer experience with unified customer interactions, built-in AI and rich customer experience (CX) platforms. Give customers a simple and effortless journey, including being able to move from one channel to another easily without having to reenter information or repeat an issue's context. Integrate customer touchpoints with AI-driven, all-in-one platforms for voice, digital and workforce engagement that scales and is easy to use. Empower employees with the tools they need to make their jobs easier, to add efficiency and to deliver better CX. Increase customer satisfaction and loyalty with data- and analytics-driven CX personalization that recognizes customer interactions and tailors their individual experiences accordingly. Engage customers, empower agents and build personalized experiences that help set your business apart. Enable customer interactions with an advanced, cloud-based contact center platform. Engage your customers through our next-generation cloud contact center. Verizon cloud-based solutions work together to help a toy manufacturer scale to meet a 300% increase in holiday demand. Unifying its contact centers onto a single platform helped this bank do more than improve experiences. With customer expectations higher than ever, companies must be ready to predict customer needs and fulfill them from virtually anywhere. Organizations might think they are doing a good job, but many customers are frustrated by outdated systems and processes that don't match up to the best-in-class experiences. Learn why customer loyalty depends on a seamless journey, every time. How personalized, proactive customer service creates next-generation customer experiences. Your cloud contact center is the central nervous system for your business. That's why you need to be wary of low-cost and easy-to-deploy promises. Finding the right balance between AI and human interactions—and appropriate transparency around the use of AI in business—will be increasingly important. A customer service or call center platform offering advanced features and technology in the cloud. CCaaS platforms are usually provided by a third party and typically include core technologies like automatic call distribution (ACD), interactive voice response (IVR), AI, workforce management tools, analytics and more. A hosted contact center is a communications solution tied to a physical server. A cloud contact center leverages cloud computing, so there is no need for direct network connections or client-side infrastructure or physical servers. We would be happy to discuss the best solution for your business. To learn more about CCaaS and improving customer experience, please call 1.877.297.7816 or to set up a consultation. Call sales,Chat with us,Have us contact you,Already have an account?,These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn morePress related to "contact center business"
Verizon Business to debut Contact Center Hub
New Cloud Contact Center Service for Small and Medium Businesses
Verizon Business helps unveil Truist Innovation & Technology Center
Verizon Business supports the launch of their Innovation & Technology Center and will serve as a founding partner for the Innovators in Residence program
Verizon Business and Visionable open center dedicated to accelerating connected healthcare
Verizon Business and Visionable have opened a technology-led center dedicated to accelerating the adoption of connected healthcare technologies for patient-centric care.
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(860) 942-8884
(860) 942-8884
Case Studies related to "contact center business"
Indianola Police Department's Advanced Communications Technology Business
Learn how a small town's law enforcement technology is helping police officers keep the public and citizens safe with solutions like mobile device management.
HarperDB Connected Golf Carts Devices Business
Learn how Verizon teamed up with connected devices ecosystem experts HarperDB to create low-latency, connected golf carts to boost Edison Interactive's reach.
Law Enforcement Mental Health Programs Case Study Business
Learn how the Harris County Center and Sheriff's Office have transformed the law enforcement role in crisis intervention for the county with this case study from Verizon.
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Questions related to "contact center business"
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