continuity of business
Case Studies related to "continuity of business"
University of Illinois Shutdown & Virtual Learning Business
Learn how the University of Illinois partnered with Verizon to provide virtual learning technology. Discover how students succeeded during a campus shutdown.
HOPE Agency Turns to Verizon for Wireless Communication Business
Learn why HOPE relies on Verizon as its partner for wireless communication and ongoing support of its communication needs.
Cintas Pulls off an IT Infrastructure Upgrade Business
Learn how Cintas upgraded its infrastructure to adhere to the communicational needs of their drivers who may need to be reached while making a delivery
Press related to "continuity of business"
Verizon Business continues rapid expansion of 5G Business Internet
The fixed-wireless offering powered by 5G Ultra Wideband is now available in parts of 42 U.S. cities, up from 24 in April
Verizon Business Survey finds 55% of small businesses concerned about survival
Verizon Business released findings from its “Small Business Recovery Survey,” which reveals the impact small business owners feel COVID-19 has had on their businesses.
Verizon Business steps up to keep global enterprises running
Verizon Business is stepping up its efforts around the globe to help keep its enterprise customers and critical infrastructure providers operational during the COVID-19 pandemic.
Links related to "continuity of business"
5 Keys to Business Continuity Planning Business
5 Keys to business continuity planning and business emergency preparedness,Author: Amy Lind,As the COVID-19 pandemic made abundantly clear, business continuity planning and business emergency preparedness are essential to help companies navigate periods of uncertainty. When the pandemic began, many organizations pivoted to remote work, but not all of them were able to make the adjustment with the speed or agility they would have liked. Now that businesses have completed their initial transitions to the new world of work, they must build resilience for the future, which means business continuity planning and business emergency preparedness can no longer be ignored or put on the back burner. Business continuity planning and business emergency preparedness can help organizations define the steps that are needed to address employees' well-being and maintain uninterrupted service to customers should another crisis arise. Here are five key ways to help your organization become resilient in the face of uncertainty. 1. Prepare to support remote work going forward,Many employees will continue working from home after the pandemic ends. Accordingly, business continuity planning and business emergency preparedness should support the requirements of a remote workforce over the long term. To accomplish this goal, you need to confirm not only that you have the right network infrastructure in place but that you can quickly scale it up when needed. As many businesses learned during the pandemic, an increase in remote work may result in a spike in network traffic, straining overall network resources. Rather than having to address this challenge during a crisis, business continuity planning and business emergency preparedness help to ensure you plan for your capacity requirements in advance. Preparations could involve upgrading network capabilities and enabling wireless connectivity with commercial-grade network connections. You may also want to consider providing employees with mobile devices and hotspots for remote connectivity, so they have multiple options for staying connected and productive while working remotely. 2. Help your remote workforce stay engaged,Your employees are used to working remotely by now. Even so, they may be experiencing subtle challenges that make it hard to work well from home. While many employees appreciate the flexibility that working from home makes possible, an isolated working environment can negatively affect employee collaboration and well-being. Business continuity planning and business emergency preparedness should also take into account the supervision of a remote workforce. Part of effectively managing remote employees involves making sure your employees feel both valued and connected to the team through regular check-ins and intentional conversations about their professional goals. Remote workers sometimes have trouble logging off when their home doubles as their office, so look for signs of burnout, as well. To support optimal employee collaboration, make sure your remote collaboration platform includes the right software and tools to truly enable a work-from-anywhere environment. All of your employees should have access to the same collaboration tools and resources, regardless of where they work. If your organization is new to collaboration software, consider offering training sessions to all of your employees, including new hires. 3. Prioritize continuity of service,Your workforce may be vital to your community as well as your business during a crisis. For example, your employees may support agencies, care for sick patients, protect the community or maintain utilities. When doing your business continuity planning, take a moment to identify these vital individuals and work with management to outfit them with the right tools, so they can be as productive as possible when the next emergency occurs. By engaging leadership and critical staff in your business continuity planning and business emergency preparedness, you can help to ensure continuity of service in the event of a crisis. You should also partner with individuals in key roles to discuss risks, understand how best to manage them and decide in advance how you will keep the operation functioning. As COVID-19 demonstrated, relying on access to specific physical locations and resources can be a liability, so consider how you might access remote or virtual support. 4. Use communications tools to stay connected with customers,Connecting with customers is always a top priority, and technology can be an important part of business continuity planning and business emergency preparedness. can help you connect customers to the right person, so calls don't go unanswered. Video calls can give your customers confidence that they can connect with you directly, and video calls are particularly effective when a personal touch is needed or a complex subject is being discussed. Unified communication solutions allow you to set up call routing priorities and forwarding so calls always go to the right employee on duty. They also let your remote workforce answer these calls from their home offices, just as they would in traditional offices. Just let your customers know you are available and tell them the best way to contact you. That way, they can still reach you no matter what happens. 5. Secure your network and your critical data,If you intend to support a remote workforce over the long term, your business continuity planning and business emergency preparedness need to account for the security of your data and network. To do that, you need to have the right tools. An experienced partner can help you assess whether you have adequate security parameters in place to protect your organization. For example, they can help you create a and a disaster recovery plan. They can also help you establish secure cloud storage for your most critical data. This way, you can balance the benefits of remote work with the security your business requires. Businesses must learn from the challenges they faced during the COVID-19 pandemic. Business continuity planning and business preparedness can help organizations build a resilient business—one that supports a fully engaged remote workforce and consistently delivers a winning customer experience—no matter what the future holds. Need assistance with business continuity planning and business emergency preparedness? Discover how Verizon can help you build a resilient business and prepare for what's next. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreBusiness Continuity Planning and Solutions
Uncertain times can bring with them unforeseen challenges. We're here with solutions that can help. Verizon's flexible Business Continuity solutions help organizations of all sizes protect, strengthen and recover their important connections. These solutions cover various aspects of continuity, including connectivity, collaboration, security and more. Together, we can build and execute a business continuity plan tailored to your unique needs, today and tomorrow. When you can rely on your network, you're ready. A key part of continuity is maintaining fast connections for your remote employees. Our reliable connectivity solutions connect, reinforce and secure remote workforces and operations during unplanned events. Interruptions don't need to shut down your business. Verizon Business Continuity solutions offer remote employees powerful, on-demand collaboration tools and technologies to help them stay connected and productive where they work. Unplanned events require you to be at your best. Verizon Business Continuity solutions enable you to provide exceptional support and care with flexible routing features that can meet your changing organizational needs,An unfortunate reality of unplanned events is the rise of potential security risks. With Verizon Business Continuity solutions, you can activate digital defenses to help secure, control and protect your organization. An increased number of remote and mobile employees means higher network volume and app usage. Together, we can work to boost your network capacity to handle more users and apps, so employees stay productive. Your inbox can be the best place for you to learn about current remote-work best practices and technologies. A report from Harvard Business Analytic Services details the planning required to convert your workforce into a work-from-anywhere powerhouse. Find out how to enable every employee no matter where he or she works. View available resources and support from Verizon to help your business stay ready in the face of uncertainty. Get the latest information and resources to learn how to grow and scale your enterprise in the face of adversity. Discover tools and insights designed to help you better serve citizens in the community and achieve your mission. View the latency of core areas of our network using data collected by,If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreCustomer Service and Experience Continuity
Explore our innovative solutions by chatting now with a business specialist. Support customers,The resiliency of your customer support is important. Your brand is defined by how you service your customers and community during unplanned events. Verizon Business Continuity solutions help you to provide exceptional support and care with dynamic features that can scale to mitigate,Stay connected with customers,As your business needs change and unforeseen challenges arise, Verizon can help you continually provide the exceptional support your customers depend on. From contact center solutions to customer self-service solutions, we can help you remain connected so you,Amplify your online presence. With unpredictable circumstances, it's critical to keep your customers in the know. Yahoo Localworks makes it easy to manage and update your hours of operation, promotions and special services you offer, like curbside pickup or delivery and publish the information to 70+ local directories. Empower contact center operations,Locally and around the world, our scalable contact center solutions can augment your business's ability to handle increased call volume during times of,Your business needs to equip its agents with the tech-forward tools to streamline their interactions with your customers. IPCC Network Manager allows you to make quick changes to calling plans in near real-time and provides up to the minute traffic management reporting so you can have your finger on the pulse of operations. As operational and consumer demand reshapes how businesses interact, Virtual Contact Center is a reliable and scalable solution that allows your agents to work from virtually anywhere, with the contact center capabilities they need. Activate customer self-service,With our automated solutions, you can deploy self-service capabilities that help you to more quickly scale operations during critical times, increase,Automated secure voice authentication can enhance Interactive Voice Response (IVR) self-service options and free up valuable contact center agent times for other customer support tasks. With increased call volume, automation is paramount to the continuity of your operations. With IVR, enable self-service so you can better serve,During uncertain times, call volumes may unexpectedly spike. This can lead to lengthy hold times for customers when trying to reach an agent–and being on hold is frustrating. That's why Voice Call Back allows callers to hold their place in line and receive a call back as agents become available-helping improve customer satisfaction and freeing up network resources. Public Sector,Federal GovernmentWhether responding to the current public health crisis or helping individuals and small businesses weather financial challenges, federal agencies are focused on being able to help citizens return their families and communities to normalcy. Our scalable, cloud-based public outreach solutions tools like VCC, IP Toll Free and IP Interactive Voice Response (IP IVR), can help you maintain operational continuity while augmenting your ability to handle increased call volume during times of change. Public SafetyIn situations communication is key for public health and safety, tools like VCC, IP Toll Free and IP Interactive Voice Response (IP IVR) can provide a remote, comprehensive and effective means of messaging and real time information access for employees and the general public. State & Local GovernmentContinuity of services and dissemination of information to your state and local communities is especially important during times of crisis, like now. From contact center solutions to customer self-service solutions, we can help employees continue working. EducationEmpower your faculty and staff to support parents and students with solutions like IP Toll Free, which allows them to reach you at no cost to them, and IP Interactive Voice Response (IP IVR), can augment your ability to handle increased call volume during times of change. When working onsite isn't feasible but students still need access to resources, these solutions can help create the virtual connection between parents and students and their school. Resources,Read our thoughts and strategies to support your business operations as the situation evolves. Read FAQs and information to keep your business connected. Here are five strategies to consider when determining your approach to business continuity. Our Mobile Security Index provides a detailed look at mobile threats and what you can do to improve your security. Discover new ways to optimize the customer experience. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
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