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IP Contact Center (IPCC)
Learn moreYour business needs to equip its agents with the tech-forward tools to streamline their interactions with your customers. IPCC Network Manager allows you to make quick changes to calling plans in near real-time and provides up to the minute traffic management reporting so you can have your finger on the pulse of operations.
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Virtual Contact Center (VCC)
Learn moreAs operational and consumer demand reshapes how businesses interact, Virtual Contact Center is a reliable and scalable solution that allows your agents to work from virtually anywhere, with the contact center capabilities they need.
Support customers
The resiliency of your customer support is important. Your brand is defined by how you service your customers and community during unplanned events. Verizon Business Continuity solutions help you to provide exceptional support and care with dynamic features that can scale to mitigate unexpected challenges.
Stay connected with customers
As your business needs change and unforeseen challenges arise, Verizon can help you continually provide the exceptional support your customers depend on.
From contact center solutions to customer self-service solutions, we can help you remain connected so you can focus on what really matters–your customers.
Empower contact center operations
Locally and around the world, our scalable contact center solutions can augment your business’s ability to handle increased call volume during times of change.
Activate customer self-service
With our automated solutions, you can deploy self-service capabilities that help you to more quickly scale operations during critical times, increase customer satisfaction and reduce frustration.
VoIP Inbound Anti-Fraud and Authentication
Automated secure voice authentication can enhance Interactive Voice Response (IVR) self-service options and free up valuable contact center agent times for other customer support tasks.
Learn moreNetwork-Based Interactive Voice Response (IVR)
With increased call volume, automation is paramount to the continuity of your operations. With IVR, enable self-service so you can better serve customers and improve contact center productivity.
Learn moreVoice Call Back
During uncertain times, call volumes may unexpectedly spike. This can lead to lengthy hold times for customers when trying to reach an agent–and being on hold is frustrating. That’s why Voice Call Back allows callers to hold their place in line and receive a call back as agents become available-helping improve customer satisfaction and freeing up network resources.
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