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Support customers

The resiliency of your customer support is important. Your brand is defined by how you service your customers and community during unplanned events. Verizon Business Continuity solutions help you to provide exceptional support and care with dynamic features that can scale to mitigate unexpected challenges.

Stay connected with customers

As your business needs change and unforeseen challenges arise, Verizon can help you continually provide the exceptional support your customers depend on.

From contact center solutions to customer self-service solutions, we can help you remain connected so you can focus on what really matters–your customers.

Amplify your online presence.

With unpredictable circumstances, it’s critical to keep your customers in the know. Yahoo Localworks makes it easy to manage and update your hours of operation, promotions and special services you offer, like curbside pickup or delivery and publish the information to 70+ local directories.

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    • Empower contact center operations

    Locally and around the world, our scalable contact center solutions can augment your business’s ability to handle increased call volume during times of change.

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      IP Contact Center (IPCC)

      Your business needs to equip its agents with the tech-forward tools to streamline their interactions with your customers. IPCC Network Manager allows you to make quick changes to calling plans in near real-time and provides up to the minute traffic management reporting so you can have your finger on the pulse of operations.

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    • Customer Service Representative

      Virtual Contact Center (VCC)

      As operational and consumer demand reshapes how businesses interact, Virtual Contact Center is a reliable and scalable solution that allows your agents to work from virtually anywhere, with the contact center capabilities they need.

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    Activate customer self-service

    With our automated solutions, you can deploy self-service capabilities that help you to more quickly scale operations during critical times, increase customer satisfaction and reduce frustration.

    • VoIP Inbound Anti-Fraud and Authentication

      Automated secure voice authentication can enhance Interactive Voice Response (IVR) self-service options and free up valuable contact center agent times for other customer support tasks.

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    • Network-Based Interactive Voice Response (IVR)

      With increased call volume, automation is paramount to the continuity of your operations. With IVR, enable self-service so you can better serve customers and improve contact center productivity.

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    • Voice Call Back

      During uncertain times, call volumes may unexpectedly spike. This can lead to lengthy hold times for customers when trying to reach an agent–and being on hold is frustrating. That’s why Voice Call Back allows callers to hold their place in line and receive a call back as agents become available-helping improve customer satisfaction and freeing up network resources.

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    Public Sector

    Federal Solutions

    Federal Government

    Whether responding to the current public health crisis or helping individuals and small businesses weather financial challenges, federal agencies are focused on being able to help citizens return their families and communities to normalcy.
    Our scalable, cloud-based public outreach solutions tools like VCC, IP Toll Free and IP Interactive Voice Response (IP IVR), can help you maintain operational continuity while augmenting your ability to handle increased call volume during times of change.
    Public Safety

    Public Safety

    In situations communication is key for public health and safety, tools like VCC, IP Toll Free and IP Interactive Voice Response (IP IVR) can provide a remote, comprehensive and effective means of messaging and real time information access for employees and the general public.
    State & Local Government

    State & Local Government

    Continuity of services and dissemination of information to your state and local communities is especially important during times of crisis, like now. From contact center solutions to customer self-service solutions, we can help employees continue working.

     

     
    Education

    Education

    Empower your faculty and staff to support parents and students with solutions like IP Toll Free, which allows them to reach you at no cost to them, and IP Interactive Voice Response (IP IVR), can augment your ability to handle increased call volume during times of change. When working onsite isn’t feasible but students still need access to resources, these solutions can help create the virtual connection between parents and students and their school.

    Resources

    Business continuity thought leadership

    Read our thoughts and strategies to support your business operations as the situation evolves.

    Verizon’s response to COVID-19

    Read FAQs and information to keep your business connected.

    Is your business ready in the face of uncertainty?

    Here are five strategies to consider when determining your approach to business continuity.

    Is mobile security your weak spot?

    Our Mobile Security Index provides a detailed look at mobile threats and what you can do to improve your security.

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    • Discover new ways to optimize the customer experience.

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