How does IP Contact Center work?

Our comprehensive IP Contact Center service gives you all the usage-based features you need, and the tools to make near-real time changes quickly and efficiently. VoIP Inbound options include local to global calling with domestic toll-free and local services as well as international inbound that can be layered with dozens of advanced features to fit the needs of your business. Network Manager puts you in control by helping you make quick changes to your calling plans and follow your business in near real time. In addition, you can extract near real-time traffic management reporting so you can have your finger on the pulse of your callers.

How does Contact Center Technical Services work?

Verizon's leading contact center experts can help you to: - Understand your current contact center environment and how it is performing. - Identify and recommend technology and operational improvements. - Create a strategy and implementation roadmap. - Gain better insight throughout the planning lifecycle—from discovery, assessment, strategy, design to implementation.

What is Contact Center Technical Services?

Verizon Contact Center Technical Services provides a suite of pre-packaged engagements each designed to deliver measurable business results. They can be used in conjunction with Verizon's entire portfolio of products and services.

What is Knowledge Assist?

Knowledge Assist is an AI-driven knowledge base integrated into contact center and virtual agents' desktops to deliver up-to-date, accurate answers and guidance. Our solution helps your agents understand the intent of customers' questions, provide consistent answers across channels, build trust and drive customer conversations.

How does Knowledge Assist work?

Knowledge Assist uses AI to empower your contact center agents with accurate, relevant information in real time. It blends highly crafted responses, integrates to relevant data sources, and reads internal and external websites and documents to create an evolving knowledge base that assembles the most relevant information.

What is IP Contact Center (IPCC)?

A portfolio of interaction services that includes VoIP Inbound and IP Interactive Voice Response (IVR). Our network-based portfolio includes VoIP conversion for reliable termination to Session Initiation Protocol (SIP) devices. With IPCC, you gain the benefits of automatic technology upgrades, a fully managed hosted service and secure connectivity on one of the world's largest IP backbones.

What are Contact Center Edge Solutions?

Get end-to-end support to prepare, deploy, manage and maintain CPE when you rely on Edge solutions. We provide the right mix of equipment and site services to roll out advanced communications network and devices for a flat monthly fee—helping you avoid upfront capital expenses and allowing you to focus on strategic initiatives.

How does Hosted Intelligent Contact Routing work?

Hosted ICR provides contact-by-contact intelligent call routing through a universal queue that directs each contact to the agent best able to serve each customer's need, whether in a contact center, home office, or at a remote branch office location. Hosted ICR employs your business rules, calling party characteristics, any data requested or provided by the user, as well as any data retrieved from your host computers - all within our network.

How does IP Contact Center work?

Our comprehensive IP Contact Center service gives you all the usage-based features you need, and the tools to make near-real time changes quickly and efficiently. VoIP Inbound options include local to global calling with domestic toll-free and local services as well as international inbound that can be layered with dozens of advanced features to fit the needs of your business. Network Manager puts you in control by helping you make quick changes to your calling plans and follow your business in near real time. In addition, you can extract near real-time traffic management reporting so you can have your finger on the pulse of your callers.

How does Contact Center Technical Services work?

Verizon's leading contact center experts can help you to: - Understand your current contact center environment and how it is performing. - Identify and recommend technology and operational improvements. - Create a strategy and implementation roadmap. - Gain better insight throughout the planning lifecycle—from discovery, assessment, strategy, design to implementation.

What is Contact Center Technical Services?

Verizon Contact Center Technical Services provides a suite of pre-packaged engagements each designed to deliver measurable business results. They can be used in conjunction with Verizon's entire portfolio of products and services.

What is Knowledge Assist?

Knowledge Assist is an AI-driven knowledge base integrated into contact center and virtual agents' desktops to deliver up-to-date, accurate answers and guidance. Our solution helps your agents understand the intent of customers' questions, provide consistent answers across channels, build trust and drive customer conversations.

How does Knowledge Assist work?

Knowledge Assist uses AI to empower your contact center agents with accurate, relevant information in real time. It blends highly crafted responses, integrates to relevant data sources, and reads internal and external websites and documents to create an evolving knowledge base that assembles the most relevant information.

What is IP Contact Center (IPCC)?

A portfolio of interaction services that includes VoIP Inbound and IP Interactive Voice Response (IVR). Our network-based portfolio includes VoIP conversion for reliable termination to Session Initiation Protocol (SIP) devices. With IPCC, you gain the benefits of automatic technology upgrades, a fully managed hosted service and secure connectivity on one of the world's largest IP backbones.

What are Contact Center Edge Solutions?

Get end-to-end support to prepare, deploy, manage and maintain CPE when you rely on Edge solutions. We provide the right mix of equipment and site services to roll out advanced communications network and devices for a flat monthly fee—helping you avoid upfront capital expenses and allowing you to focus on strategic initiatives.

How does Hosted Intelligent Contact Routing work?

Hosted ICR provides contact-by-contact intelligent call routing through a universal queue that directs each contact to the agent best able to serve each customer's need, whether in a contact center, home office, or at a remote branch office location. Hosted ICR employs your business rules, calling party characteristics, any data requested or provided by the user, as well as any data retrieved from your host computers - all within our network.

conversational ai contact center

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Genesys Cloud Contact Center Solutions

Secure, simplified, streamlined, solved. That's CX done right. Genesys Cloud is an all-in-one cloud contact-center solution that enables personalized customer experiences across phone, email, chat, text and social channels. Deploy tools like automatic call distribution (ACD), interactive voice response, conversational AI, email, social media, chat and text/SMS. Implement real-time dashboards to provide insights across all channels to help you manage your contact center. Optimize customer journeys and workflows. Aggregate customer data across sources so that enterprises can visualize, analyze and optimize end-to-end customer journeys at scale. Control costs through flexible, scalable options. Verizon can better understand your needs to help optimize customer service. Everything your agents need to automate tasks, get insights from customer journeys and gain operational efficiencies. Deploy smarter, intent-driven, conversational self-service to help accelerate resolution. Digitally empower customers across self-service and agent-assisted engagements. Analyze and identify behavior patterns that guide routing and tasks for the outcome and agent performance. Get up and running in hours or weeks—not months—because of easy signup and activation. Being provisioned on a FedRAMP® Authorized environment provides confidence the platform meets government security directives for cloud-based solutions. The cloud partner you can trust,Verizon and Genesys combined experience designing, implementing and supporting contact center solutions,Customer experiences powered each year by Genesys,Minutes of IP inbound customer traffic delivered by Verizon in 2023,Genesys has recognized Verizon Business as their North America Service Provider of the Year for 2022. Help improve the overall customer experience of your contact centers. Read the AI and Machine Learning chapter of the 2022 ContactBabel UK Contact Center Decision Maker's Guide. Explore how Verizon and Genesys have partnered to enhance their CX solutions. Engage customers, empower agents and build personalized experiences that help set your business apart. Genesys Cloud CX® unifies customer and agent experiences across phone, email, chat, text and social channels to deliver secure, flexible exceptional customer service. Genesys Cloud CX uses contact center as a service (CCaaS) software to analyze customer behavior and help enable personalized customer experiences across phone, email, chat, text and social channels so you can better predict actions and shape customer experiences. Genesys Cloud is used to power smarter, intent-driven, conversational self-service that accelerates customer resolution. The platform also uses analytics to help improve customer journeys and create optimal contact center interactions. A cloud contact center helps get customers the answers that they are seeking faster, whether through self-service or through agent-assisted engagement. Cloud-based solutions help companies analyze and identify patterns in customer behavior that can guide them through the right channel and help them better resolve issues. Self-service options lead to greater efficiencies, which can help yield cost savings. This also leaves contact center agents free to help customers with more complex issues, which can help enhance their performance and lead to greater engagement. Through experience orchestration, Genesys Cloud CX helps you improve customer experiences, get greater efficiency, drive revenue growth and improve operational performance. Yes, the Genesys Cloud CX platform is authorized for FedRAMP at the moderate impact level. Being provisioned on a FedRAMP Authorized environment provides confidence the platform meets government security directives for cloud-based solutions. Call sales,Chat with us,Have us contact you,Already have an account?,These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent AllowedWe use technologies to collect and share information about your use of our site. 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Contact Center & Customer Experience (CX) Solutions

Let customer experience define your brand. Customer engagement and customer experience (CX) can boost satisfaction, retention, renewals and wallet share. That's why contact centers integrate all customer touch points and innovations like speech recognition, artificial intelligence (AI), machine learning and data analytics to personalize service and create a seamless connection. To keep customer service efficient, effective and innovative, you need the flexibility of the cloud. Verizon cloud contact center solutions provide quick and reliable network connections that can help you scale quickly while controlling costs. Engage customers, empower agents and build personalized experiences that help set your business apart.. Connect with your customers with empathy and deliver amazing experiences. To personalize experiences and proactively guide callers to the best channel on first contact, you need technologies that can dynamically integrate information from different sources—and a network that can support those technologies. Access all the usage-based features and tools you need to make near real-time changes quickly and efficiently. Deliver the intelligent routing and call treatment required by today's contact centers. AI and next-generation customer engagement technologies can play a key role in improving CX, fostering brand loyalty, and saving you time and effort. Use these tools to help you provide personalized, instant and consistent interactions. Take advantage of a conversational, digital self-assistant for your customers to connect with 24/7/365. Deliver up-to-date, accurate answers and guidance with an AI-driven knowledge base. Shifts in technology require contact center strategies that meet customer expectations and move at the speed of change. Verizon offers end-to-end CX consulting services to help you create better experiences, drive results and mitigate security risks. Proactively monitor and manage your contact center infrastructure. Achieve your desired business outcomes with help creating personas, customer journeys and use cases. Protect your customer information, intellectual property and reputation throughout all your voice communications. Screen and block incoming calls, so you only get the calls you want. Voice Cypher is a simple, hardware-free solution that protects your employees' wireless voice and messaging communications through a single encryption app. Already know what you're looking for?,In this report, we explore how companies are using emerging technologies to improve customer loyalty as well as the challenges faced in ensuring impact. This Frost & Sullivan report helps demonstrate how to bring a competitive edge to your contact center with the advanced data, tools and systems that your employees need to best perform their roles–regardless of location. See new research from Longitude about striking the right balance between human interaction and AI for customer experiences. By deploying virtual hold technology or a queue management system, businesses can keep customers happy—and keep their business. With customer expectations higher than ever, companies must be ready to predict customer needs and fulfill them from virtually anywhere. Research conducted by Longitude on behalf of Verizon, finds that consumer trust in brands' data-sharing practices is tenuous and that this distrust extends to new technologies. Six thousand consumers in 15 countries were surveyed about their digital interactions with brands, including how they feel about sharing their data. Manage your Verizon services, streamline processes and control critical business functions from your desktop, tablet or smartphone. Listen to our hosts from Verizon and Frost & Sullivan examine recent advances in workforce engagement solutions, consider what it takes to successfully lead a hybrid work environment and provide specific ways to improve customer experiences in the new work reality. We've been providing critical infrastructure and solutions to tie businesses to their customers for more than 25 years. Our contact center operations support more than 100 million retail consumers, giving us deep insights to deliver game-changing customer experience. Explore how consumers feel about sharing their data to get personalized experiences in return. Cloud-based solutions help this toymaker meet a 300% increase in holiday demand. Virtual Contact Center helped this company keep up with a 200% boost in business,Explore research from Verizon and Longitude on the ways transparency helps nurture customer trust. Get CX tips and trends in your inbox. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or .

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Virtual Call Center Software & Virtual Contact Center Solutions

Explore our innovative solutions by chatting now with a business specialist. Ensure your remote agents have the right tools on hand to boost productivity and engagement. Set up your agents for success with artificial intelligence (AI) and data analytics tools that enable real-time coaching and knowledge management. Get tools that let you work the way you need. Increase agent productivity with work that is meaningful and engaging using gamification tools. A global bank deployed Virtual Contact Center to improve customer experience with a unified platform that allows personalized service while enhancing employee engagement. Give your hybrid and remote agents the ability to respond anytime, from anywhere, to help ensure your customers are always taken care of. Engage customers, empower agents and build personalized experiences that help set your business apart. Enable customer interactions with an advanced, cloud-based contact center platform. Engage your customers through our next-generation cloud contact center. Build customer trust and loyalty by protecting and securing your customer data, operations and enterprise voice traffic, and employees no matter where they work. Secure your inbound call traffic to improve customer experience and ROI. Protect your contact center from inbound fraud and improve customer authentication. Our advanced call analytics technology helps restore trust in the nation's phone network. Learn how customer experience is the new frontline in cybersecurity. Explore how a virtual contact center benefits your enterprise. With the increased demand for a seamless digital customer experience, the role of the chief information officer (CIO) is also undergoing a big transformation. Migrate to a cloud contact-center solution, add self-service/artificial intelligence, or embed conversational AI tools into your existing contact center with our help. Keep your teams, customers and partners connected and engaged wherever work takes them. Use strong security protocols and identification practices to help protect your organization, employees, customers and data wherever work takes them. Call sales,Chat with us,Have us contact you,Already have an account?,These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent AllowedWe use technologies to collect and share information about your use of our site. By continuing, you agree to the use of these capabilities for a better experience and other purposes. Learn more in our .

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Questions related to "conversational ai contact center"

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Verizon Business to debut Contact Center Hub

New Cloud Contact Center Service for Small and Medium Businesses

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