FAQ | Service and Account Management Support
My Business Wireless Secure Messaging provides a quick, automated way to securely report issues and conduct service transactions, including purchasing and upgrading devices, suspending and resuming services, managing your plans and features, and changing wireless numbers and user information. The only My Business Wireless users that can't access Secure Messaging are those with Reporting, View and Pay, and View only roles. If you need to update your role to use Secure Messaging, contact your My Business Wireless Administrator or Primary Contact. To access the Secure Messaging dashboard:,From the Secure Messaging dashboard, you can create a new request, see your requests from the last 60 days, view completed and in-progress requests, see canceled (other) requests and view all Secure Messaging requests for the last 180 days. When you click from the Secure Messaging dashboard, you'll be able to create a request in one of four main categories: If you're experiencing technical difficulties with My Business Wireless, you can use Secure Messaging to let us know so we can address the issue. To report an issue from the Secure Messaging dashboard:For step-by-step guidance on reporting an issue, watch our . Sign in to your Verizon business portal to view and pay your bill, order products and services, manage your router, access security settings and more.
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