FAQ | Service and Account Management Support
My Business Wireless Secure Messaging provides a quick, automated way to securely report issues and conduct service transactions, including purchasing and upgrading devices, suspending and resuming services, managing your plans and features, and changing wireless numbers and user information. The only My Business Wireless users that can't access Secure Messaging are those with Reporting, View and Pay, and View only roles. If you need to update your role to use Secure Messaging, contact your My Business Wireless Administrator or Primary Contact. To access the Secure Messaging dashboard:,From the Secure Messaging dashboard, you can create a new request, see your requests from the last 60 days, view completed and in-progress requests, see canceled (other) requests and view all Secure Messaging requests for the last 180 days. When you click from the Secure Messaging dashboard, you'll be able to create a request in one of four main categories: If you're experiencing technical difficulties with My Business Wireless, you can use Secure Messaging to let us know so we can address the issue. To report an issue from the Secure Messaging dashboard:For step-by-step guidance on reporting an issue, watch our . Sign in to your Verizon business portal to view and pay your bill, order products and services, manage your router, access security settings and more. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent AllowedWe use technologies to collect and share information about your use of our site. By continuing, you agree to the use of these capabilities for a better experience and other purposes. Learn more in our .
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