How does VoIP Inbound Local Origination work?

The caller dials a "local number" which goes through the public switched telephone network and is captured in the Verizon network and receives the call treatment the customer has selected for their application (just like other inbound calling types; i.e., U.S. toll free and International Toll Free. Local Origination is available for TDM-originated (PSTN) and IP-originated (VoIP) calls so U.S. calling can receive the same calling experience.

How does VoIP Inbound Anti-Fraud and Authentication work?

Utilizing Media Forking, the metadata within the IP header of an inbound call is replicated and sent to Pindrop for analysis. Pindrop's multi-factor solution can passively detect potentially fraudulent callers and authenticate users utilizing patented technologies to determine if a caller exhibits anomalies in their phone number, device, voice or behavior as they naturally engage with a call center. Pindrop's patented Phoneprinting™ technology, Deep Voice™ biometrics, behavioral analytics and Toneprinting™ technology provide an initial and continuous analysis of the call. A Risk Score — along with the analysis of the caller's voice, device, and behavior — is provided to the call center via an API to determine the next steps to take. The call center can route the call to a fraud analyst for further review or analysis. Risk scoring is performed by a powerful and configurable risk decision engine. These decisions are automated and governed through a flexible policy engine to build trust for genuine callers.

What is VoIP Inbound Anti-Fraud and Authentication?

Verizon has teamed with Pindrop to leverage our Media Forking to provide a passive and secure multi-factor call center authentication and anti-fraud service to Verizon IPCC customers. There are 3 service options offered under VoIP Inbound Anti-Fraud and Authentication: Pindrop Protect - Anti-Fraud provides a risk score and call intelligence to the call center in the first few seconds of each call. This score — along with the analysis of the caller's voice, device, and behavior — is provided to the call center. Pindrop Passport - Authentication technology is based on a set of attributes and risk criteria extracted from a call. Scoring is performed by a powerful and configurable risk decision engine. These decisions are automated and governed through a flexible policy engine to build trust for genuine callers. Pindrop Panorama - Anti-Fraud and Authentication combines both services into a single anti-fraud and authentication economical offer.

What is VoIP Inbound Local Origination?

VoIP Inbound Local Origination (VILO) service delivers a consistent caller experience across the customer's U.S. locations and provides centralized call management within Toll Free Network Manager for all of their call center telephone numbers (i.e., Toll Free and Local). All traffic can be centrally managed and has access to all advanced routing features including IVR functionality.

How does Verizon Care work?

Verizon Care allows you to pick the level of service your network needs. A team of qualified support engineers work with you to troubleshoot any equipment issues, request advanced parts for replacement, and coordinate on-site repair support when needed.

How does Business Communications Adoption Services work?

We work with you to identify your specific business objectives. We then create a plan tailored to your organization to help enable the successful adoption of your unified communications tools through training and other resources, helping to promote user acceptance. This allows you to get the most out of these tools to help achieve your stated goals.

How does IP Contact Center work?

Our comprehensive IP Contact Center service gives you all the usage-based features you need, and the tools to make near-real time changes quickly and efficiently. VoIP Inbound options include local to global calling with domestic toll-free and local services as well as international inbound that can be layered with dozens of advanced features to fit the needs of your business. Network Manager puts you in control by helping you make quick changes to your calling plans and follow your business in near real time. In addition, you can extract near real-time traffic management reporting so you can have your finger on the pulse of your callers.

How does voip work

... employees. Support for a number of basic and advanced phone features is included, like auto attendant, call transfer, call queues, voice mail and business continuity. Our Voice over IP (VoIP) and phone services help support mobile workforces and hybrid-working environments and include advanced features that help improve employee productivity, enhance customer experiences and more. Give your organization cost-effective, flexible communications. A professional communications solution ...

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What is VoIP?

What is VoIP?,A guide to understanding business VoIPGood communication is at the heart of every relationship—and that includes business relationships. When you can communicate easily with employees, vendors, partners and customers, you can help your business stay ready to succeed. There is a lot of technology out there that promises to make business communications easier. But for businesses that are just getting started —or for those that are eyeing growth opportunities—sifting through all of those options can be overwhelming. It might feel like the easiest choice is to just stick with traditional landline phone service, but can you really hope to succeed in a modern business world using legacy systems and outdated tools?,Many small and medium-sized businesses (SMBs) are coming to realize that being competitive means using the same tools that bigger businesses do. Which is why many SMBs are turning to software-based technology over the internet—also known as the cloud—to help even the playing field. Deciding on what cloud-based technologies are best for you could have a huge impact on your business, so it's important to make smart choices. When it comes to business communications, a Voice over Internet Protocol (VoIP) solution could be exactly what your business needs to deliver big results without breaking your budget. What is VoIP?,VoIP is a cloud-based technology that transports high-quality voice calls over the internet instead of a traditional phone network. From a user perspective, it is just like using a typical phone service. The difference is that the calls are routed through your internet network instead of through a circuit-switched telephone network. VoIP telephone service is a great blend of familiar and contemporary. Because it's so similar to traditional phone service, it's easy for users to make the transition to VoIP services. No extensive trainings or constant troubleshooting necessary. Plus, since it's all in the cloud, VoIP service provides access to advanced communications features that can help you improve productivity and performance. Three main ways to place VoIP calls:,This adaptor lets you connect a standard phone to a computer or internet connection to place VoIP calls. These specialized phones look like typical desk phones, but have Ethernet connectors to connect directly to internet services. All you need to place a computer-to-computer call is VoIP software, your computer's microphone and speaker, and an internet connection. The many benefits of VoIP,When you're working with limited resources, you need to make sure you are getting the most out of all of your technologies and investments. Business VoIP services can do more than just improve how you communicate; their benefits can stretch across many aspects of your business. Here are just a few of the advantages of a VoIP solution:,VoIP is a cost-effective option because it lets you leverage the internet service you are already using. This means instead of paying for a separate service, you only need one network for both your voice calls and your data services. You get low setup fees, low maintenance fees and low call charges. Plus, rather than having to deal with multiple bills and plans, a VoIP solution can consolidate your voice and data into one efficient plan. When you pair VoIP with a reliable network, you won't need to worry about poor call clarity. Plus, the right VoIP solution will help maintain business continuity by forwarding calls to a preset number in the event of a power outage. It's critical for businesses to stay flexible and ready for whatever the day brings. Because it's cloud-based, VoIP can help you do more than just voice calls—you can also integrate other critical communications tools, such as video conferencing, visual voicemail, collaboration tools and more. And because it can work seamlessly between desk phones and mobile devices, you can stay connected even when working remotely. Your customers are your priority—and you should make sure they know it. Not only do you need to be able to pick up the phone when your customers call, you need to be able to answer their questions or get them to the person who can—quickly. When you choose a feature-rich VoIP solution, you'll have access to many of the same tools that larger businesses typically use. For instance, our comes with more than 30 features, such as:,With features like these, VoIP can help you give your customers the same level of service they have come to expect. If you're already getting pulled in a lot of different directions, you need tools that make your job easier. VoIP deployment and management is simple, so there is no need for highly trained or dedicated IT staff. VoIP interfaces are designed to be simple and user-friendly so that local administrators can customize the most common service modifications. VoIP is highly scalable—a good thing if you have big plans for your business' future. When you have VoIP service, it's simple to move or add phones to new locations without having to reprogram or install new lines. So as your circumstances change, so can your phone system. Plus, with VoIP, virtual phone numbers can be assigned to multiple devices, helping you simplify telecommuting and remote working. Investing in VoIP service today is a first step toward moving your business forward. Find the right VoIP service provider. There are a lot of VoIP services out there to choose from, but they're not all created equal. So it's important that you get one that is right for your business. Here are a few steps to take when researching your VoIP options. Before you can choose a VoIP solution, you first need to determine what your specific communications needs are. Types of VoIP solutions:,This is a hybrid approach to VoIP. Businesses that want to keep existing numbers and analog phones can use a specialized adaptor to connect their legacy equipment to the internet and then use VoIP software to make and receive calls. Session Initiation Protocol (SIP) Trunking is the digital equivalent of an analog phone line. It provides the same basic service as traditional landlines, only instead of using physical wires to make connections, it uses virtual lines to connect calls over the internet. VoIP Private Branch Exchange (PBX) is a system that manages a business' telephone network using a data network. It may be hosted, on premises or a hybrid of the two. Once you know what you need from your business phone system, you can start looking for a solution that aligns with your long-term business goals. VoIP service is routed through the internet. So if you want to make sure you're providing reliable communications, you're going to need reliable network service. Make sure you look for a service provider that has proven reliability and coverage where you need it. While VoIP can cost less than some other business phone systems, the costs between providers can still vary—especially since not all VoIP solutions provide the same features. Not only should you compare upfront equipment costs and deployment costs, but you'll also want to see what your ongoing monthly costs will be and compare what you get with each solution. Knowing everything that is included in the cost of your VoIP solution helps you make sure you're getting the best value for your money. VoIP services are simple and easy to manage—but that doesn't mean you might not need a little extra help along the way. So you need a service provider that will be there for you when you need it. Make sure you ask questions like:,When it comes to choosing the best VoIP solution for you, we know that there's a lot to consider, because these are the same things we considered when creating,There's a reason there are so many varieties of . Every business has unique requirements and goals, and needs a business phone system that aligns with both. So know your needs, know your options and make the choice that's best for your business. * Business Digital Voice is available in select areas of nine states and the District of Columbia. Tell us about your business, then meet with our professionals to ask questions, get advice, or obtain a quote. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed

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Voice over IP (VoIP) & Landline Phone Services

Welcome! We are ready to support your communication and collaboration needs. Chat now for assistance. Connecting with customers via voice is critical to your business success. Verizon can help you connect with a variety of telecommunications products. Voice calling connectivity helps you stay in touch with customers, partners and suppliers. Emergency 911 (E911) services are available for your business and employees. Support for a number of basic and advanced phone features is included, like auto attendant, call transfer, call queues, voice mail and business continuity. Our Voice over IP (VoIP) and phone services help support mobile workforces and hybrid-working environments and include advanced features that help improve employee productivity, enhance customer experiences and more. Give your organization cost-effective, flexible communications. A professional communications solution that works over a secure, cloud-based VoIP connection, making it easy to manage your calls on desk phones and through a mobile app to keep your business running. Simplify business communications with an affordable and secure analog-to-digital gateway to the Verizon wireless network. Learn what things you should consider when evaluating VoIP services and providers. Deepen your understanding about VoIP solutions and what they have to offer your business. Frost & Sullivan named Verizon a market leader in North America for VoIP Access and SIP Trunking. What should you be looking for in today's business phone systems? Is a VoIP solution right for you?,VoIP is a technology that transports high-quality voice calls over the internet instead of a traditional phone network. Yes. VoIP service is routed through the internet so a reliable internet connection is needed to use the service. IP trunking enables the consolidation of multiple voice or data channels over a single public or private IP connection resulting in cost savings, robust features and network scalability. VoIP uses the internet to make and receive calls, whereas a more traditional service uses landline copper wire or fiber-optic services. This means that you can make calls from virtually anywhere an internet connection is available. Call sales,Chat with us,Have us contact you,Already have an account?,These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed

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How VoIP Customer Service Can Help Contact Centers Business

We've got some great deals going on right now exclusively for our online customers... chat now to hear more! How a VoIP customer service phone system can help empower contact centers,Author: Nick Reese,In a competitive business world where the barriers to entry can be low, customer loyalty is critical. Staying competitive requires building and delivering positive customer experiences that enable communication, collaboration, and trust. A VoIP customer service phone system can help by making it easier for customers to get the answers they need, while also improving call quality and overall cost management. What is VoIP?,VoIP (Voice over Internet Protocol) is an internet-based phone service that connects calls through the internet as opposed to traditional phone lines or cellular connections. Businesses often turn to VoIP because it allows them to leverage their existing internet connection instead of relying on dedicated telephone lines, which helps them avoid having to pay for expensive equipment, monthly phone bills and ongoing maintenance. VoIP also allows businesses to leverage new capabilities to unlock more value out of their phone system. For a VoIP contact center, this can help provide the connectivity and features required to deliver a customer experience that keeps people coming back. What are the benefits of a VoIP customer service approach?,According to a , a majority of companies report a net improvement in key customer loyalty indicators after adopting emerging technologies. A VoIP contact center leverages the internet's scalability and flexibility, and provides a number of benefits, including:,More responsiveness,A VoIP customer service approach lets customers call one number that can then be routed anywhere across your organization. You can also easily incorporate features like call tracking and interactive voice response (IVR), which helps you better manage high inbound call volumes, route customers to the right agents, and help people self-serve simple requests like account balance requests. Improved quality,Using VoIP lets you optimize sound quality using features like echo cancellation and noise suppression. This ensures that a busy agent can hear even while surrounded by other agents hard at work and your customers can understand what the agent is saying. Increased flexibility,A VoIP contact center lets you add more agents without adding more equipment. Because you can use the same phone number anywhere without having to install hardware, you can also move the number from one office to another as you grow. You can even use the same number across multiple locations. Reduced costs,While you're focused on improving your customer experience, saving money never hurts. A VoIP customer service approach doesn't require complex hardware or phone lines, saving you money on installing and maintaining equipment. Increased collaboration,Using VoIP for customer service also makes it easier for team members to collaborate using features like conference calling, so they can better work together to solve customer issues. And with features like call recording and advanced analytics on caller data, supervisors can monitor contact center and agent performance to make informed decisions about their customer service operations in real time. Is VoIP the right solution for your contact center?,When exploring VoIP contact center solutions, it's important to also consider other options like (UCaaS). While both are delivered via software through the internet, there are important differences that may make one approach or the other the right choice for your specific needs. VoIP vs. UCaaS,UCaaS delivers multiple communication channels such as voice, text messaging, chat, video meetings, and screen sharing. VoIP is focused on delivering inbound and outbound calls. Depending on contact center communications goals and the broader needs of your business, it might make more sense to leverage a UCaaS solution. However, UCaaS solutions tend to be more expensive than VoIP solutions, so if you only need inbound and outbound calling then an approach leveraging UCaaS may find you paying for features you're not using. If you choose VoIP, make sure you partner with a VoIP partner that can deliver reliability, coverage, effortless scalability, and competitive features that help you deliver better customer experiences. Verizon can help you quickly incorporate VoIP solutions into your call center operations so you can start or continue your journey toward transforming your operations into a . Learn more about from Verizon. If you'd like to receive new articles, solutions briefs, whitepapers and more—just let us know. . * Indicates a required field. We will follow up from your contact request using the information provided. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed

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