How to Unlock Wireless Device | Wireless Device Support
Your wireless device will either be locked or unlocked. A locked device only works with a Verizon SIM card on Verizon's network. Explore the following topics for answers to some of the most common questions regarding locked devices. Note: A locked device doesn't affect roaming. You can use a locked device to roam on another carrier's network. Beginning on 1/27/2026, devices purchased from Verizon are locked until the full device payment or the terms of your contract are fulfilled. This policy applies to new Verizon smartphones, tablets and feature phones purchased on or after 1/27/2026. Note: Devices previously reported as lost or stolen will not be unlocked until they are cleared from the lost or stolen report. Once a device is unlocked Verizon will never re-lock it. Devices purchased from Verizon before 1/27/2026 are locked for 60 days from the date of purchase. This policy applies to existing customers and customers porting their service to another carrier. The device locking policy also applies to:,Our device locking policy helps prevent theft and protects our customers from fraud. A locked device that isn't usable on networks outside of Verizon's is less attractive to criminals. All smartphones sold by Verizon or one of our retail partners. No. Your device will be unlocked automatically as long the following applies:,When you insert a non-Verizon SIM card, you'll see the error message "SIM Not Supported" on the screen of locked devices. Note: Message may vary by manufacturer. No, if you bring your own device to use with Verizon service, the device locking policy does not apply. If you're traveling internationally and your device is locked, you can sign up for one of Verizon's international services to stay connected. To use your device on another carrier's SIM card and network, you must meet our device unlocking requirements. Yes, you can still transfer your service to another account. However, the device will remain locked after the transfer until it has met our device unlocking requirements. No, suspending your device does not change when your device will be eligible to be unlocked. Note: Suspending your device because it was lost or stolen will prevent it from being unlocked. Sign in to your Verizon business portal to view and pay your bill, order products and services, manage your router, access security settings and more. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent AllowedWe use technologies to collect and share information about your use of our site. By continuing, you agree to the use of these capabilities for a better experience and other purposes. Learn more in our .
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