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Bridging the Digital Divide with Non-Profit Organization POIC
We've got some great deals going on right now exclusively for our online customers... chat now to hear more! Portland Opportunities Industrialization Center (POIC) partners with Verizon public sector to enhance its services. Portland Opportunities Industrial Center and Rosemary Anderson High School (POIC + RAHS) has a long name, but a simple, powerful mission: helping at-risk youth and adults be safe and successful. This thriving non-profit organization based in Portland, Oregon provides a diverse range of much-needed services, including alternative education, public safety and violence intervention, and job training and placement. In all, it serves more than 3,000 students, families and other participants in underserved communities every year. Meeting the needs of this many clients requires reliable communication and fast connectivity—lots of it. Portland Opportunities Industrial Center and Rosemary Anderson High School (POIC + RAHS) is an innovative non-profit committed to the success of at-risk youth and adults in underserved communities in the Portland, Oregon area. Hundreds of low-cost smartphones, subsidized cell plans, Verizon Jetpack Mobile Hotspot devices, and Verizon Internet Gateway Home Routers enable POIC participants to communicate, learn, apply for jobs and more. Verizon Fixed Wireless Access provides critical backup connectivity that keeps POIC staff members in touch with families and others in at-risk situations. The significant savings on communication devices and plans offered by Verizon via the MiCTA digital inclusion program enable POIC to reallocate funds to serve more clients and support new efforts. In early 2023, POIC began partnering with Verizon as part of a major digital inclusion effort established by the Michigan Collegiate Telecommunications Association (MiCTA). As a member of this innovative telecommunications purchasing consortium, POIC gains access to a broad range of Verizon technology services at attractive prices—all to encourage digital equity. Today, POIC relies on Verizon for an ever-expanding portfolio of solutions, including hundreds of smartphones, mobile hotspots, routers and other hardware. Verizon's low-cost monthly plans help POIC bring reliable, affordable connectivity to more participants—from high-school students to the recently incarcerated. And Verizon field personnel provide expertise and assistance that help the organization get the most impact and value from Verizon technology. , Director of Communications and Strategic Partnerships, POIC"Our program managers are extremely excited about this program because they get to assist more people in new ways," says Jason Clanton, POIC's chief information officer. "They get to say yes more often to someone who really needs a device.",Reliable communication and fast internet access can be critical to the people that POIC serves. It connects families in transition, enables students to learn from anywhere, helps jobseekers apply for work, and allows the recently incarcerated to reintegrate into everyday life. Thanks to MiCTA and Verizon's commitment to reduce the digital divide, these capabilities are now in the hands of hundreds of POIC participants who may not have been able to afford them on their own. The smartphones POIC provides to its clients effectively become their personal property, a powerful aspect of the program. "Because of the reduced pricing model that Verizon offers, we can say here, this phone is yours," says Clanton. "Usually, there's a boatload of conditions that come with getting any device. But now we can just set our clients up with a phone and let them get on with their lives."Verizon connectivity lets staff members stay in touch with more people, more often—and enhance its diverse programs. "We have a wide range of uses for the Verizon solutions because we have so many types of clients," says John Stilwell, POIC's former board chair and current facilities manager. Verizon connectivity enables community safety staff to stay in touch with clients, including relocated, rehabilitated gang members. In Rosemary Anderson Schools, expanded access to reliable internet service allows students to participate in distance learning and other online assignments. And within the work placement area, it enables jobseekers to apply for jobs, follow up on potential opportunities, and actively participate in the job market. Verizon Jetpack Mobile Hotspot devices and Verizon Internet Gateway Home Routers give POIC connectivity options that go beyond giving smartphones to individuals. For example, they serve as a simple solution for families in transition, relocated gang members, and other groups who need connectivity in a consistent setting. Once the equipment is no longer needed, POIC can pass it along to the next group. Verizon Internet Gateways and Mobile Hotspots will also fill a need at POIC's facilities, which need reliable, available (and redundant) internet access. According to POIC, these Verizon solutions will also fill an important role at events, where there may not be internet service. "We often go to events, or host events, where we want to enable people to sign up for services," says Clanton. "Frequently, there's no internet service, or it may be unreliable. Now we can go to events and know that people there can get dependable, fast access to the internet, sign up for services, and apply for jobs—quickly and easily."The services that POIC provides to its clients are vital— and often time-sensitive. To ensure constant access to its services, resources and people, POIC will be implementing Verizon Fixed Wireless Access routers in its key locations to provide reliable backup connectivity. The result? Services will be available, communication will continue uninterrupted—and clients and POIC staff members can stay connected. The affordable Verizon hardware and contracts available via MiCTA have a bottom-line benefit that goes beyond cost savings. "For years, we paid phone bills, Internet Service Provider bills and other bills," recalls Clanton. "I remember seeing one cell plan that was charging a client $500 a month. The low-cost Verizon plans offered through MiCTA definitely let us save money. And now we can take that money and reinvest it elsewhere, expanding the people we can serve via our programs."POIC leaders are helping inspire non-profit agencies and education institutions to participate in the MiCTA program—and bring Verizon connectivity to their organizations and the people they serve. "We're strategic thinkers and strategic planners," says Erickson. "But we also recognize an opportunity, and these opportunities with Verizon have been tremendous. For us, it was all just too good to pass up—and for others, too.",, Chief Information Officer, POIC,To learn more about how your non-profit or educational institution can benefit from Verizon Public Sector solutions visit us at:,Call sales,Chat with us,Have us contact you,Get updates,Already have an account?,* Required,The information provided will be used in accordance with our terms set out in our . Please confirm you have read and understood this Notice,Verizon may wish to contact you in the future concerning its products and/or services. If you would like to receive these communications from Verizon, indicate by selecting from the dropdown menu below. Please note that you can unsubscribe or update your preferences at any time. By submitting the form, you are agreeing to receive insights, reports and other information from Verizon and affiliated companies in accordance with our . California residents can view our California Privacy Notice . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. 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Learn moreVerizon Public Safety Solutions: Our Commitment to First Responders
Before the call, through the response and beyond the recovery, we provide innovative technology and solutions to meet your needs on the front lines. It's how we've become the network trusted by first responders for 30 years and counting. For over 30 years, we've worked with first responders to build for the front lines. And insights from our help us keep you prepared from readiness to recovery. From satellite backhaul to rugged deployables, our experienced and equipped shows up ready, 24/7, wherever you need us. Our advanced preemption¹ gives first responders priority access to our in emergency situations. It's one of the many reasons Verizon is the . Turn your emergency vehicle into a mobile command center with . Powered by the most reliable 5G network in America,* you'll get reliable speed, coverage and security in critical situations. Whatever you're facing, we have over 3,000 assets ready to deploy. From to portable generators, our equipment is made to withstand tough conditions on the front lines. Our advanced solutions, such as 5G Edge and the , help support first responders' missions in routine or extreme situations. It's all powered by America's most reliable 5G network.*,The Verizon Frontline Crisis Response Team supported the annual Baker to Vegas Challenge Cup Relay law enforcement race by providing reliable communications tools. Verizon Frontline provided mission-critical communications solutions to first responders in Northern California during unrelenting storms. The Verizon Frontline Crisis Response Team and first responders from 30+ North Carolina public safety organizations completed an important wilderness search and rescue training exercise. With the help of Verizon infrastructure upgrades, the Tampa Police Department was able to help maintain critical contact between officers and partner agencies during Super Bowl LV. By deploying a mini cell tower with a drone, you can create roving coverage in a disaster area to help first responders send and receive important information. Explore how Verizon helps the Harris Center and Harris County Sheriff's Office improve outcomes during mental health crisis response. From natural disasters to major public events to cyberattacks, former US Army officer, Mike Olson, helps first responders maintain critical communications when it matters most. With over 50 years of distinguished police service, Chuck Ramsey brings his experience as Commissioner of the Philadelphia Police Department to the Verizon First Responder Advisory Council. Danielle Warner of the Verizon Frontline Crisis Response Team has stood with first responders during their most critical moments, including the life-saving search and rescue of an 8-year-old boy. Discover how our Verizon Frontline Crisis Response Team prepares to tackle everything from major music festivals to emergencies at coal plants. Learn how Crisis Response Managers Jake Hayes and Tetoya Gibson Preston deliver mission-critical communication solutions for relief efforts nationwide. One of New York's bravest, Sal Cassano helped rebuild the FDNY after 9/11 and joined our Advisory Council to help bolster public safety communications. Get to know Bill Bratton, a leader and champion for mobile technology, who ensured every NYPD officer had a smartphone and tablet for their patrol car. Only Verizon has mobile edge computing partnerships with all 3 major cloud providers. Devices and solutions provided to public safety agencies by the Verizon Frontline Crisis Response Team in 2025,people have access to Verizon's 5G Ultra Wideband network,Miles of fiber-optic cable Verizon has laid globally,Verizon Frontline is deeply committed to advancing public safety technology through forward-thinking and strategic partnerships. A key example of this commitment is with the , which collaborates with leading experts on the development of cutting-edge solutions tailored to the needs of first responders. Additionally, the enables organizations to explore new technologies, such as 5G, artificial intelligence (AI) and the Internet of Things (IoT), aiming to enhance situational awareness and operational efficiency in public safety scenarios. These partnerships not only drive technological innovation but also ensure that the solutions developed are grounded in real-world needs and challenges faced by emergency responders. Through these collaborations, Verizon Frontline continues to improve crisis response preparedness and transform emergency management, helping to ensure that first responders are equipped with the most dynamic tools available. Partnering with Verizon Frontline for public safety communications allows you to leverage our expertise and innovations tailored to first responders. With more than 40,000 agencies relying on Verizon, it has become the #1 network choice in public safety. For more than 30 years, Verizon has designed, developed and built dynamic, first-of-their-kind solutions to enhance crisis response preparedness and transform emergency management. Verizon Frontline represents the culmination of these efforts—an advanced network and suite of technologies crafted in close collaboration with . This dedicated partnership ensures that Verizon Frontline continues to evolve, meeting the unique and ever-changing needs of those who protect and serve our communities. Additionally, Verizon's commitment to public safety is demonstrated through continuous innovation and support, as seen in with educational institutions, research organizations and public safety agencies. When lives are at stake, first responders need a network they can rely on—one that truly prioritizes them and helps them stay connected in both routine and extreme situations. Our intelligent platform automatically prioritizes first responders' voice and data communications. And because it's designed for 5G, you can take advantage of the next wave of public safety innovations. In making your choice, consider these facts:Call sales,Chat with us,Have us contact you,Get updates,Already have an account?,* Required,The information provided will be used in accordance with our terms set out in our . Please confirm you have read and understood this Notice,Verizon may wish to contact you in the future concerning its products and/or services. If you would like to receive these communications from Verizon, indicate by selecting from the dropdown menu below. Please note that you can unsubscribe or update your preferences at any time. By submitting the form, you are agreeing to receive insights, reports and other information from Verizon and affiliated companies in accordance with our . California residents can view our California Privacy Notice . All first responders under eligible NAICS codes are provisioned with network priority and preemption for voice and data communications on Verizon's 5G and 4G/LTE networks. Actual experience may vary depending on network and coverage conditions. Based on quarterly third-party wireless voice market share data, Q2 2025,Members of the Verizon First Responder Advisory Council are contracted advisors for Verizon Frontline.
Learn moreMy Business Wireline Billing Glossary and Support
This glossary is applicable for Business Internet, Fios Internet, TV Entertainment, and Small Business Phone customers. This monthly per-line charge pays for the 911 service that connects people to the police, the fire department and emergency medical providers. A tax billed to intrastate long-distance charges to finance emergency call service in areas where the 911 service fee does not cover the cost. This fee pays for the 911 emergency system in the community. It is a per-line charge. The city/county government determines the amount of the fee. Verizon sends this amount to the city/county government. The amount you currently owe Verizon for your monthly service. The person whose name is on the Verizon business account (primary account owner). Here it's all about you—your Account Number, your Due Date and your Amount Due show on the Header. Other information found here includes your Statement Date, your Phone Number and your Online Account Number (if applicable). The number on the top portion of your bill that identifies you and your billing telephone number. All order activity since your last billing period. Section of the bill that shows one-time adjustments to previous months' charges. Adjustments can be charges or credits. Unpaid balance carried over from previous billing periods. Overview of all charges on the account for the current billing period. Includes charges for 976 service calls, premium-priced calls, deferred payment plan charges and charges from other carriers, including Verizon Wireless and Verizon Long Distance. Total charges on the last bill. Business Digital Voice equipment that allows customers to keep their existing analog phones and still have VoIP technology. If you enroll in this payment option, Verizon will automatically debit your bank account or charge your credit card every month for the total amount due for your services. Any unpaid amount from the last bill. Does not include payments processed after the billing date. Any unpaid amount carried over from your previous bill. Your base monthly rate for local telephone service, based on a 30-day cycle. Your telephone bill reflects required federal, state and local taxes and surcharges for items such as 911 fees and the interstate subscriber use fee. The first day of the billing period. Detailed information on credit adjustments, returned checks and other credits or debits applied to your previous balance. The dates on your bill represent the period of time during which you were charged for products, services, and toll usage.You should receive your paper bill approximately eight or nine days after the date appearing on your bill (either the bill date or the end of the bill period). The date that your bill was created. A Business Digital Voice feature that automatically reroutes calls to another number, for example a cell phone, in case of loss of power or internet. Business Digital Voice is a Voice over Internet Protocol (VoIP) service provided by broadband. The calls route through the cloud, giving you more flexibility and call routing options. A view of all new charges shown individually on your bill that is broken down by bundles; types of services; specials and promotions; and taxes, fees and other Verizon charges. This monthly fee helps cover a portion of the costs currently charged by local programming providers to Verizon for basic tier programming channels and is subject to change. Displays the specific services included in your bundle and the price for each component. A technology that permits large amounts of data (high volume, large bandwidth) to travel to your computer. With Business Internet, your download time is reduced versus traditional analog connections. This helps you when you're surfing the internet by decreasing the time it takes web pages and multimedia content to display on your screen. l of all charges associated with services provided by providers other than Verizon. This can be found under New Charges. Section on your bill that shows all of the products, details and charges for services provided by providers other than Verizon. Display charges for services that are billed on a per-use basis, such as directory assistance and voice mail. A more detailed breakout of calling and usage charges associated with calling plans that may be on your account. The Carrier Cost Recovery Charge is a monthly surcharge that telecommunications carriers, such as Verizon Long Distance and Verizon Enterprise Solutions, are permitted to assess in order to defray a portion of the costs to terminate calls on other networks; fees paid to support government programs such as Telecommunications Relay Service and Local Number Portability, along with other charges assessed by the Federal Communications Commission (FCC); and additional indirect costs associated with administering and complying with government programs. This surcharge is not a customer tax or fee assessed by a government agency. Charges that are carried forward from your previous billing period. Carryover charges may appear because: Section of the bill that includes partial-month charges and credits, including those for promotions and bundles as well as activation, installation and most other nonrecurring charges. Includes any changes made to products or services that you request after your initial order. For example, an upgrade from a Standard Set Top Box to a High Definition Box would result in a change to your initial order. CR is an abbreviation on your telephone bill indicating payments you have already made or a credit adjustment made to your account. Cramming is the inclusion (or appearance) of unauthorized charges on your phone bill. It may be a monthly charge for services such as voice mail that a customer did not order and does not have. While many customers find it convenient to have such charges on their phone bills, you should be sure to carefully inspect your monthly telephone bill to ensure that it correctly reflects the services you have ordered. If anything looks suspicious, investigate and call the respective telephone company's number that appears in that particular section for resolution. Section of the bill that contains your full-month charges for recurring purchases and usage-based, on-demand purchases. Most recurring purchases are billed the month in advance. Usage-based services are billed after you use the service. If you make a change to your service, this section will have a subsection labeled Change in Service and Partial Month, which will contain partial-month charges and credits for added or removed services, along with one-time activation or termination fees, if applicable. Charges billed/credited during the current billing period. A section on your Verizon bill that only displays if you have a deposit on the account. If you enroll in this payment option, Verizon will automatically debit your bank account every month for the total amount due for your telephone services. Charges for advertising in the Verizon Directory. When you call directory assistance, an operator provides national and local phone numbers for a small fee. To call directory assistance, press 411 and provide the operator with the city, state and name of the listing you're looking for. (Operators cannot provide nonpublished numbers.) You may request two listings per call. Shows charges for requests for a listed telephone number, area code, and/or address and ZIP code. Discounts on monthly charges and connection fees may be available for qualifying customers. See Business Internet. The date your payment should be received by a Verizon payment office. In some states, if your payment is not received by the due date, you could be subject to late fees. Your payment due date is for your current charges only. If you have an outstanding balance with Verizon, that amount is due immediately. DVR is an upgrade to the Fios TV service and is an excellent choice for certain businesses that have the need to record programs for future viewing. Your first bill may be higher than normal. In most cases, it will include a full month of charges billed in advance plus any partial-month charges for the days from when your services are activated up to your normal monthly statement date. It will also include one-time charges and any balance forward or account adjustments (if applicable). Based on your initial order, we may estimate your monthly bill. This will not be an actual bill, which may vary from the estimate. The estimate will exclude usage and changes made after your initial order. Your exchange numbers (also known as your prefix) are the three digits immediately following the area code, as in ###.722.####.Your home exchange includes all of the phone numbers in your immediate community that share the same local calling area.Some exchanges may also be pay-per-call exchanges. Calling these numbers will result in a charge on your phone bill as set by the information provider. This government regulatory agency ensures that all forms of communications technology in use in the United States follows a standard set of guidelines. If you question charges on your bill imposed by the FCC, correspondence may be directed to:,Informal Complaints and Public Inquiries Branch Enforcement Division, Common Carriers Bureau Federal Communications Commission Washington, DC 20554,You may call the FCC directly at 888.225.5322. On March 14, 2024, the FCC adopted a new policy requiring cable operators and direct broadcast satellite providers to specify the "All-In" price for certain video programming-related costs in promotional materials that include pricing information and on subscribers' bills. In accordance with this mandate, your Verizon Fios bill now includes a special section that outlines certain video programming-related costs and the sum of those specific charges in a single "All-In" price. You can find this section on page 2 of your bill. This charge funds part of the cost of providing long-distance access to the local network. The charge is applied per line. The Federal Communications Commission (FCC) authorizes this charge. A federal tax levied on all long-distance calls and some services and features. The U.S. government applies a 3% federal excise tax to some charges on the telephone bill. This amount is sent to the U.S. Department of the Treasury. This charge funds programs designed to keep telephone service affordable for all Americans. It funds internet access discounts to schools, libraries and rural healthcare providers. The Federal Communications Commission (FCC) authorizes this charge and reviews it quarterly. This monthly fee helps cover a portion of the costs currently charged by local programming providers to Verizon for basic-tier programming channels and is subject to change. A type of telephone service that offers an unlimited number of local calls within a specified calling area for a fixed monthly rate. A local franchise authority may impose a financial obligation on Verizon to support public, educational and government programming channels in your local Fios TV franchise area. Depending upon the specific provisions included in the local franchise agreement between your community and Verizon, the fee is either based on the percentage of Fios TV revenue generated in your local franchise area, a per-subscriber amount, or a lump-sum payment. On your bill under Verizon Surcharges, you may see any one or all of the following fees: PEG Grant Fee, PEG Support Fee or Franchise Related Costs. Fraud is the illegal use of your phone number or Verizon account by someone without your permission. An installation charge might be required to start your new telephone service. Installation charges generally appear on your first telephone bill. These are FCC-allowable charges that reimburse your local telephone company for providing access to the long-distance network. This regulated charge must be passed on to all customers' telephone lines, whether they make long-distance calls or not. An ISP provides individuals and companies with access to the internet. The line on your bill that shows the total of all charges for products associated with your internet service that are not included in your bundle. This can be found under New Charges. Section on your bill that shows all of the products and their charges that are associated with your internet service. In some areas, you may be charged a late-payment fee if Verizon does not receive your payment by the due date on your bill. Late-payment charges may apply in some states. Where invoked, the penalty applies to the amount past due. If your account has an outstanding balance, you may see a message on your bill specifying the exact late-payment charge, which may be an amount or a specific percentage added to your account. Names, telephone numbers and addresses that are published in the Verizon telephone directory and are listed in Verizon directory assistance. The geographic area within your Local Access and Transport Area (LATA) that you can call without a toll.For a complete guide to your local calling area, check the consumer guide section of your white pages. Calls within your local calling area that generally do not generate a toll are local calls. Your local calling area is defined by your local calling service plan. For a guide to your local calling area, check the consumer guide in your white pages. The Local Call Summary on your Verizon bill may also include fees for regional toll calls (also known as IntraLATA) calls. These calls are not within your local calling area, but are within your Local Access and Transport Area (LATA). LATAs are geographical boundaries determined by the federal government and determine local calling areas and extended calling service. In comparison, InterLATA calls are made outside of your LATA and are generally thought of as long-distance calls. Any call that generates a toll, whether a local toll call or a long-distance call, can be handled by a provider of your choice. Many companies now provide both IntraLATA (local and local toll service) as well as InterLATA (long-distance service) plans. This charge funds the technology that allows customers to keep their phone numbers when they change local telephone companies within their same calling area. The Federal Communications Commission (FCC) authorizes this charge. Calls outside of your local calling area are regional toll calls, or local toll calls. Local toll calls are also known as IntraLATA calls: calls that aren't within your local calling area but are within your Local Access and Transport Area (LATA). Calls made outside of your LATA are long-distance calls, also known as InterLATA calls. For a guide to your local calling area, check the consumer guide in your white pages. The cost for calls made to areas outside your local calling area but that are not considered long distance. The time and day-of-the-week discounts apply to all calls that are originated within discount periods. The rate periods for weekday and weekends are the following:,Weekday Rate—applies to directly dialed local messages placed Monday through Friday, 8 AM to 10 PM. Night and Weekend Rate—applies to directly dialed local messages placed Monday through Friday, 10 PM to 8 AM and all day Saturday and Sunday. Calls made outside your Local Access and Transport Area (LATA) regional boundaries are long-distance calls. Long-distance calls are made from one LATA to another and are also referred to as InterLATA. Long-distance calls include out-of-state calls, and sometimes in-state calls, depending on how the LATAs are drawn in your area. Many companies now provide both IntraLATA (local and local toll service) and InterLATA (long-distance service) plans. Note: Long-distance calls require a 1 + area code + number. International long-distance calls require 011 + country and city code + number. The telephone service provider that connects you to long-distance numbers. Debit adjustments on your bill related to items such as returned check charges, temporary disconnect and restore service charges, and late-payment charges will appear in the Current Charges section of your bill. Total of all current charges and credits for Verizon and any other service providers listed. Monthly charges for Verizon services. Nonregulated services are services provided by Verizon that are not subject to federal or state regulations. Nonbasic services are services provided by Verizon that may or may not be subject to federal or state regulations, depending on the specific state requirements. Monthly products and services that are not regulated or tariffed by the state's public utility commission. Items included in this section vary by state. Itemized monthly products and services that are regulated and tariffed by the state's public utility commission. A fee assessed for the privilege of using the municipal public rights-of-way. This fee provides the municipality with the funds needed to recover the cost of administering the access to the right-of-way. Typical costs included are for inspection, permit processing, engineering, traffic and other like expenditures that the municipality incurs to manage the health and safety of its citizens as utility companies work in the right-of-way. The fee is generally either an amount per telephone access line or a percentage of revenue. State law or public utility commission tariffs allow Verizon to recover these costs as a separately billed item. Multi-Room DVR is an upgrade to the Fios TV DVR service and is an excellent choice for certain businesses that have more than one TV in their offices. With Multi-Room DVR, you can watch a program recorded on your DVR from other TV sets in your business that are connected to a regular (non-DVR) set-top box. The Multi-Room DVR feature even lets you begin watching a recorded program on one TV in your business, pause the recording, then continue watching it on another TV in your business. Summary of charges that are listed by bundle and single price points for each type of additional servicevoice, TV, internet, and wireless). Also displayed is a single price for taxes and charges from other providers. Message that details any new promotions that are beginning that month on your account. Nonbasic services include optional services, such as Call Waiting, Caller ID, and maintenance agreements for Inside Wire. Pay per call. On your bill, this term refers to federal, state and local taxes and surcharges that are not related to the basic service portion of your bill. Your name, address and telephone number are not published in the directory, but are available from directory assistance. A service fee may apply to have your number nonlisted. Charges vary from state to state. A line added to your service address after the installation of your primary line. You can have more than one nonprimary phone line. A nonprimary phone line may be billed separately from your primary or other nonprimary phone lines. In addition, your primary or other nonprimary lines can be billed under different names. Note: Primary and nonprimary lines must have the same billing address. Your name, address and telephone number are not published in the directory white pages, and your telephone number is not available from directory assistance. If you have a nonpublished number, "NON PUBLISHED" will appear on your remittance stub in place of your telephone number to ensure your privacy. A service fee may apply to have your number nonpublished. Charges vary from state to state. Charges that appear on your bill for services that are not subject to state public utility commission regulations. Nonregulated services are services provided by Verizon that are not subject to federal or state regulations. Nonbasic services are services provided by Verizon that may or may not be subject to federal or state regulations, depending on the specific state requirements. The NY Municipal Construction charge recovers a portion of the expenses Verizon incurs for relocation of its facilities that are in the public rights-of-way to prevent interference with street repairs, public construction projects or other activities required for public health, safety or convenience. This charge is applicable to all Fios Internet and High Speed Internet customers with service in the state of New York, except for businesses designated as Large Business by Verizon. This charge is reflected in the Verizon Surcharges and Other Charges and Credits section of the bill and where Fios Internet service is accompanied by Business Digital Voice, this charge is subject to NY sales tax. Includes one-time charges such as installation or activation of new service and any one-time subscriptions. Example: One-time installation would cover the activation of any additional outlets or the installation of new outlets. On your bill, OCC is a catch-all term for charges and credits not included in the main fee categories printed on your bill. A detailed listing of your other Charges and Credits (if any) for the month is printed on subsequent pages of your bill. The line on your bill that shows the total of all charges associated with services provided by providers other than Verizon. This can be found under New Charges. Section on your bill that shows all of the products, details and charges for services provided by providers other than Verizon. Display charges for services that are billed on a per-use basis, such as directory assistance and voice mail. Service that includes multiple products and features for one set price. Delivers Verizon remote, near real-time signaling and analysis of VoIP traffic to help troubleshoot network problems. Verizon bills services one month in advance. If your services are activated in the middle of the monthly bill cycle, Verizon will bill for the partial month as well as the following full month. EXAMPLE: If your statement date (bill cycle) is on the 15th day of each month and your service is activated on the 1st, your partial-month charges would be for 15 days of service from the 1st up to the 15th. If a change is made in the Activation Date of your order, Verizon will adjust your Partial Month Charges and Credits based on the new date and number of days in the partial month. Some voice services in MA and RI do not bill in advance. Unpaid balance from the previous bill. Does not include payments and credits processed after your billing date. A statement on your bill indicating that you have an outstanding balance with Verizon. Any outstanding balance should be paid immediately to avoid possible late fees. The address where you send your monthly payment. Always use the payment address on your Verizon bill when you mail your payment. The address is based on the Verizon accounting office nearest to where you live. Date that payments must be received by to avoid a late fee. Amount paid on the last bill. Does not include payments processed after your billing date. Amount sent for the balance due. On occasion, you may have sent us a payment that was not processed in time to reflect on your current billing statement. Please deduct any amount already paid before sending your current payment. A section on your Verizon bill that itemizes charges for calling features such as *69. Some features are available as "pay-per-use" features, which means that you may pay as you use them rather than paying a monthly flat fee. Some features are available as "pay-per-use" features, which means paying for each time they are used rather than paying a monthly flat fee. A local franchise authority may impose a financial obligation on Verizon to support public, educational and government programming channels in your local Fios TV franchise area. Depending upon the specific provisions included in the local franchise agreement between your community and Verizon, the fee is either based on the percentage of Fios TV revenue generated in your local franchise area, a per-subscriber amount, or a lump-sum payment. On your bill under Verizon Surcharges, you may see any one or all of the following fees: PEG Grant Fee, PEG Support Fee or Franchise Related Costs. A local franchise authority may impose a financial obligation on Verizon to support public, educational and government programming channels in your local Fios TV franchise area. Depending upon the specific provisions included in the local franchise agreement between your community and Verizon, the fee is either based on the percentage of Fios TV revenue generated in your local franchise area, a per-subscriber amount, or a lump-sum payment. On your bill under Verizon Surcharges, you may see any one or all of the following fees: PEG Grant Fee, PEG Support Fee or Franchise Related Costs. In some states, regulations require that we collect funds for the poison control network in your area that provides information on poison remedies 24 hours a day. Amount that reflects any charges that you did not pay on your last bill that have been carried forward to your new bill. Previous charges can appear for several reasons: Message that details any promotions you have that may be ending that month. A government agency that sets and enforces regulations for all state utilities, including all phone service providers. The PUC approves/disapproves rates, initiates legislation and provides general rules for utility companies doing business in your state. A summary of previous balances and payments, and all new charges on your current bill. On your bill, a rate adjustment reflects a prorated portion of a monthly charge for a service or feature. Calls outside of your local calling area are regional toll calls, also known as local toll calls. These calls are IntraLATA calls: calls that are not within your local calling area, but are within your Local Access and Transport Area (LATA). LATAs are defined by geographical boundaries drawn by the federal government. Local toll calls can be handled by your local service provider or by a provider of your choice. Many companies now offer both IntraLATA (local and local toll service) and InterLATA (long-distance service) plans. For a guide to your local calling area, check the consumer guide in your white pages. This monthly fee helps to cover the rising cost of delivering regional collegiate and professional sports programming to subscribers. The fee is assessed only on customers who have subscribed to programming packages that include Regional Sports Networks. This fee is a monthly Verizon surcharge that helps to recover the annual per video subscriber fee that Verizon pays to the Federal Communications Commission (FCC) to fund the FCC's administrative costs. Regulated charges that appear on your bill are subject to federal or state (such as PUC) regulations. Regulated and basic charges are for services provided by Verizon that are subject to federal or state regulations. Basic charges are for services that may or may not be subject to federal or state regulations. This charge funds an attendant relay system that allows people who are deaf, hard of hearing and/or speech impaired to communicate over the telephone. An informational grid that is required to be displayed on the bill in some states that shows a breakdown of charges by category. You can use this as a guide to tell what charges your payment is applied to if you don't pay in full. A fee that applies when returning Business Digital Voice equipment. This monthly Verizon surcharge recovers Verizon's costs where a jurisdiction charges Verizon for the use of the municipal public right-of-way to provide telecommunications services. This fee is generally charged per telephone line and may be referred to on your bill as a Municipal Franchise Fee, Right of Way Fee, or State Infrastructure and Maintenance Fee. See Services section for the contact information on your bill to contact Verizon with billing questions, orders, repair, etc. Message that shows the provider for each service that you have and the cost associated with each service. Slamming is the unauthorized switching of a customer's long-distance company. Your telephone service provider is required to have authorization and third-party verification before requesting that Verizon change customers' service providers. Some companies do not adhere strictly to this requirement. Many companies use telemarketers to sell their services, and consumers need to make their company preference clear to sales representatives. You can take the following measures to minimize the potential problem of slamming: The Specials and Promotions section of the bill includes full-month credits on your bill for special pricing, bundle promotions and any other promotional discounts. Your bill reflects state tax levied on all long-distance calls and some services and features. Telephone companies must pay tax on total revenue. This funds the public utility commissions and other state services. Our statement date is the date your bill was created. Your bill lists charges incurred during your billing period. The statement ending date is the close of the billing period and the last date that charges were available to place on your bill. The Subscriber Line Charge is a fee that helps telephone companies, like Verizon, recover the additional costs of providing and maintaining operable lines to carry long-distance traffic. Congress allowed this charge in 1996. More specifically, the charge helps recover costs for outside telephone wires, underground conduits, telephone poles, and other necessary facilities and equipment. Certain states mandate an equivalent state charge, which then helps offset the cost of telephone service in that state. So, in some cases, you will find both a Federal (or Interstate) and a State (or Intrastate) Subscriber Line Charge on your bill. This charge is not a tax, but an allowed surcharge passed on to customers when their service can be used for long-distance calls. The charge applies whether you make long-distance calls or not. Other names for this charge that you may see on your bill: Local governments assess municipal surcharges and fees for special bonds or levies. The amount collected is sent to them. Required federal, state, and local taxes and fees. The amount collected is sent to them. Federal, state, and local taxes and surcharges on your local toll charges. Depending on where you live, federal, state and local governments may assess taxes on your local, local toll and long-distance charges on your phone bill. The same tax or fee, such as the federal excise tax, may appear in multiple places on your bill. Federal, state, and local taxes and surcharges on your nonregulated/nonbasic services. Depending on where you live, federal, state and local governments may assess taxes on your local, local toll and long-distance charges on your phone bill. The same tax or fee, such as the federal excise tax, may appear in multiple places on your bill. Your telephone bill reflects required federal, state, and local taxes and surcharges for items such as 911 fees and the interstate subscriber use fee. Taxes, Fees and Other Charges contains all federal, state and local taxes, fees and surcharges, as well as Verizon-applied surcharges, including late-payment and returned-payment fees. Bill section that includes all applicable taxes, surcharges, fees and Federal Communications Commission (FCC) charges for your area, as well as any late-payment fees, returned-payment fees and employee concessions. Subsection of the Taxes, Fees and Other Charges section of the bill that contains federal, state, and local taxes and surcharges such as Federal Excise Taxes, 911 Charges, and State and County taxes, if applicable. Charges for local calling outside service areas and for long-distance calls. On your Verizon bill, this is the amount you currently owe. Total of basic charges shown in this section of the bill. These charges include line charges and local calling, plus taxes and surcharges. The total due is a combination of your current charges and any outstanding balance. It is the amount you currently owe to Verizon, minus any payment you might have made after the closing date of your bill. Total of charges in the New Charges section of the bill. These are charges for the current billing period. Total of promotions, credits and discounts shown in this section of the bill. Shows total charges for telephone calls beyond local but not quite long distance. This amount includes taxes and surcharges applied to toll calls. The combined total of your regulated/basic, local toll and nonregulated/nonbasic charges. This amount represents all the services provided to you by Verizon as your local telephone company. Touch-tone dialing service. Device that allows individuals with speech or hearing disabilities to send and receive typed messages over a standard telephone line. The line on your bill that shows the total of all charges for products associated with your TV service that are not included in the bundle. This can be found under New Charges. Section on your bill that shows all of the products and their charges that are associated with your TV service that are not included in your bundle. The line on your bill that shows the total of all charges for products associated with your TV service when you do not have a bundle. This can be found under New Charges. Section on your bill that shows all of the products and their charges that are associated with your TV service. Any account adjustments or unpaid charges from a previous bill will be carried over to the following month's bill and will display as a credit or charge previous balance. Your name, address and telephone number are not published in the directory, and your telephone number is not available from directory assistance. Your name, address and telephone number are not published in the directory, but are available from directory assistance. Includes any usage-related charges such as those for Pay Per View or Directory Assistance. Account number on your bill that is associated with your Verizon Online internet service. The address where you send your monthly payment. Always use the payment address on your Verizon bill when you mail your payment. Subsection of the Taxes, Fees and Other Charges section that contains fees and surcharges that Verizon collects on behalf of federal, state and local governments such as the Federal USF, Federal Subscriber Line Charge and Public Education Grant Fee (PEG), as well as late fees and returned-payment fees. This monthly fee allows Verizon to recover from its customers the cost of the video franchise fee Verizon is required to pay to local franchise authorities, which may be up to 5.26% of the gross revenues from Fios TV services, in order to provide TV services. Each local franchise authority has the right to impose support obligations on Verizon to cover the funding costs of providing public, educational and government programming channels to the cable television subscribers within the franchise area. Some communities may also have an Institutional Network Fee, or I-NET fee, to cover the costs of providing dedicated network services to large institutions, schools, hospitals, emergency workers, etc. These charges are added to customers' bills to collect the payments that Verizon makes to the local franchise authority. These fees can be either in the form of a per-cable-television subscriber fee or in the form of a percentage of gross revenues for the sale of cable television services. This fee recovers the amount Verizon pays to fund the administrative costs of one or more regulatory bodies, whether that is the Federal Communications Commission that is funded on a per-subscriber fee basis or a state regulator that may be funded on a per-subscriber basis or on a percentage of cable television revenue. The line on your bill that shows the total of all charges for products associated with your voice service that are not included in the bundle. This can be found under New Charges. Section found on your bill that shows all of the products and their charges that are associated with your voice service that are not included in your bundle. The line on your bill that shows the total of all charges for products associated with your voice service when you do not have a bundle. This can be found under New Charges. Section on your bill that shows all of the products and their charges that are associated with your voice service. Voice over Internet Protocol (VoIP) is a technology that transports high-quality voice calls over the internet instead of over a traditional phone network. Two-line IP phone used for Business Digital Voice. Six-line IP phone used for Business Digital Voice. Twelve-line IP phone used for Business Digital Voice. Sign in to your Verizon business portal to view and pay your bill, order products and services, manage your router, access security settings and more. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. 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