What are the benefits of mobile workforce support
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Supercharging Digital Collaboration for the Mobile Workforce
Adam Holtby | Principal Analyst,The world of work has experienced many social and economic disruptions over the past few years. These disruptions have been further compounded by numerous business technology changes including the rise of artificial intelligence (AI), the transition to digital-first communication and collaboration, and the enabling of hybrid working at great speed and scale. Mobile is at the core of these changes, and the need to enable more mobile-centric work has become an important mandate for businesses across all industries. Embracing a mobile-centric approach to work requires businesses to address not just technological aspects and practices that guide how work gets done. Business leaders must remember that it is not just the locations people work from that have changed; the fundamental nature of work has also been subject to disruption. As more employees engage in work away from the traditional office, businesses must establish a technology and support infrastructure that enables, secures, and empowers every worker, regardless of their location. With the growing importance of digital and mobile-first channels for collaboration and engagement, businesses must swiftly adapt to meet evolving employee expectations. Failure to do so can result in tangible operational, regulatory, and financial ramifications. This mobile transformation journey is not one that businesses should walk alone. Recruiting the support of experienced digital partners will be instrumental to success. These partners must deliver the technical capabilities and expertise that businesses need to be successful. Solutions spanning mobile connectivity, mobility management, security, productivity, and collaboration will all be important instruments of success. Given the complexity of business mobile-centric initiatives, organizations should also look for partners that can help them navigate the tactical challenges they may face. Technical support programs, consistent engagement, and professional services will be pivotal elements of these partnerships. The data and insights discussed in this report are derived from the 2023 Business Mobile Collaboration survey, a collaborative study between Omdia and Verizon. In addition to being a fundamental element of modern work, mobility has evolved to become a vital enabler of business communication and collaboration. With its growing significance in modern business and digital experiences, there is a heightened demand to empower and enable a more mobile workforce. The 2023 Business Mobile Collaboration survey explored the role of mobility in modern organizations. The survey was structured to unearth the important communication, collaboration, and productivity trends driving business mobile initiatives in organizations of various sizes and across numerous industries. Digital capabilities are becoming increasingly important in empowering employees across the entire business, from back-office knowledge workers through frontline workers who are often closest to those consuming the products or services delivered by the business. Though information workers are often those most strongly associated with conversations around digital transformation, the reality is that true success comes from enabling as many workers as possible with transformative digital technologies, including mobile capabilities. Mobile devices and apps have the potential to transform work for every employee, so a focus on the entire workforce is vital when a business embarks on a mobile initiative. This is especially important when we consider the significant number of employees that occupy frontline worker roles. As Figure 1 shows, more than half the population of the total workforce are frontline workers. The proportion of frontline workers relative to information workers is even more pronounced in industries such as healthcare (63%), manufacturing (60%), and retail (63%). Because frontline workers make up such a large segment of the overall workforce, businesses have an opportunity to enhance operational efficiencies and transform frontline work by providing these workers with new digital capabilities. Mobile devices and apps are of particular importance to frontline workers because many of these employees operate away from a traditional desk and perform their duties across diverse locations. Ensuring that frontline workers have access to mobile capabilities that foster collaboration and enhance productivity becomes paramount. Mobile should not be a digital business capability limited to a select few or corporate VIPs; rather it should be democratized and made accessible to all employees, enabling widespread benefits across the organization. Source: 2023 Business Mobile Collaboration survey,Employees who are often the closest link between a business and those consuming its products and services. Includes retail, construction, healthcare sales representatives, manufacturing operators, etc. Employees who often work in centralized back-office roles and do not have direct engagement with customers or those consuming services the business produces (IT, marketing, HR, finance/accounting, etc)Source: 2023 Business Mobile Collaboration surveyAccording to the survey, 60% of the workforce currently use a mobile device for work purposes. This number is consistent across businesses in different industries and of all sizes. With such a substantial number of employees reliant on mobile devices, it is imperative for businesses to ensure that connectivity is seamless and that collaboration and productivity across these devices is optimal. A critical factor in achieving this goal is ensuring mobility is not an afterthought when it comes to businesses' application and workflow design. Mobile use cases must be at the core of the collaboration and productivity experiences that businesses are delivering to employees. Improving system access and usability across mobile is a crucial step in providing the best possible employee experiences. Our research also shows that employees across frontline and back-office operations are reliant on a diverse set of mobile devices and capabilities to get work done. This data shows that frontline and information workers have different preferences relating to the primary devices they would like to use for work purposes. 60% of the workforce currently use a mobile device for work purposes,The change in work styles and locations embraced by many employees over recent years has also brought about a more mobile and digital-first nature to the way people communicate and collaborate at work. As the data in Figure 3 shows, business leaders feel that making collaboration more seamless and compatible with hybrid work styles will deliver important benefits. It is evident that business and IT leaders see frontline and information workers benefiting differently from mobile collaboration capabilities. For frontline workers, improving task efficiency—which drives increased productivity—and customer service are the most important benefits identified. These benefits are aligned closely to the profile of frontline workers, specifically how these employees often work closely with customers in roles that often have clearly defined and often repeatable tasks. For information workers, the mobile collaboration benefits that leaders are looking to realize include improving access to business information and resources and advancing communication between internal employees. Again, these aspirations are closely aligned to the characteristics of information workers, who rely heavily on business information and resources and often work in centralized and sometimes siloed business functionssuch as IT, HR, finance, and marketing. It is important that businesses acknowledge there is no dominant universal benefit of improving collaboration; different employees will benefit in different ways. Communicating, and improving business understanding of, the diverse set of benefits associated with a mobile collaboration initiative is important to gain corporate buy-in and support but also to enhance adoption and utilization of the technologies that will ultimately support any initiative. What do you feel will be the most important benefit of improving mobile collaboration within your organization?,Note: n=300,Strategically, business leaders are looking for investment in collaboration tools to help improve operational efficiencies and employee productivity and to strengthen the relationships they have with customers (See Figure 4). Reducing costs was another important identified priority. Businesses often have investments in a diverse estate of different communication and collaboration capabilities that extend across fixed, mobile, and digital apps. Consolidation and rationalization here can help organizations reduce costs associated with communication and collaboration capabilities. What are the top strategic outcomes your organization is trying to accomplish through its communication and collaboration tools and services?,Improve operational efficiency,Improve customer interactions and relationships,Improve employee productivity,Omdia advises businesses to place mobile at the core of a communication and collaboration strategy going forward. Business use of mobile devices and collaboration capabilities via these devices is more secure than ever, and these technologies are also more readily accessible to different types of workers. This sentiment is shared by businesses, with the majority identifying that improving access to digital collaboration capabilities via mobile devices will be a priority over the next 18 months. In addition to improving collaboration, businesses are also prioritizing improvement of employee productivity across mobile. This underscores businesses' belief in the way mobile devices and apps are becoming key enablers of positive digital experiences. Generative AI is also poised to play an important role in this context, specifically in the way the technology will help improve how employees interact with productivity applications, including word processors and spreadsheet tools, many of which were not natively designed with mobile in mind (See Figure 5). Note: n=300,Advancing workplace mobility delivers productivity and employee experience benefits, but it also presents businesses with new challenges, notably around security. Our survey shows that, in addition to BYOD security, businesses also see connectivity as a significant challenge that will be important to overcome over the next 18 months.Improving understanding of employee productivity and ensuring effective communications across mobile are other notable challenges (See Figure 6). The focus on securing BYOD activity highlights the importance of businesses having a bimodal approach where both corporate and personally owned mobile devices can be effectively managed and secured. There is certainly a resurgence happening around BYOD. According to business leaders, BYOD is now the most popular provisioning and management model for smartphones, with just under half of organizations (44%) saying it will be the preferred approach going forward. This surpasses the 32% of businesses that would prefer a corporate-liable approach to smartphone provisioning and security. Despite the resurgence of BYOD activity, it is evident that organizations still have concerns over how to secure it. Help here, in the form of both new technologies and security expertise, will be important. What will be the most challenging aspect of mobile working for your organization over the next 18 months? (top four responses only),Securing an employee BYOD program,Ensuring employees have the mobile connectivity they need to work effectively,Ensuring employees can effectively communicate and collaborate across mobile,Understanding how productive employees are,Workstyle adaptations and a change in employee preferences to work in a more mobile fashion are also set to increase demand for mobile collaboration services. Just under half (43%) of business and IT leaders said they expect demand to increase over the next 18 months, and just 7% believe demand will decrease (See Figure 7). The increased investment many businesses have planned is indicative of the importance leaders are attaching to mobile capabilities and services in enhancing overall employee collaboration. Optimizing experiences across mobile has become of paramount concern for organizations. In addition to making collaboration more seamless and intuitive across mobile, businesses must also focus on optimizing processes and applications to align with mobile use cases. This is especially important for employee support processes, because being able to access and engage with technical and other support workflows is crucial. Additionally, and as more work takes place across mobile, it is important that mobility management and security tools become an important part of the new digital infrastructure being created by businesses. Having a unified way to manage and secure mobile devices and apps alongside a more traditional PC estate is one way in which infrastructures are evolving to become more mobile centric. Ensuring employees have seamless connectivity across different locations and devices is another important consideration. Businesses are recognizing the significance of establishing a cohesive mobile strategy that not only enhances collaboration but also optimizes processes, fosters security, and promotes seamless connectivity across the entire organization. How do you feel demand for mobile collaboration services will change in your business over the next 18 months?,Note: n=300,We also asked business and IT leaders what they felt the two top areas of impact would be should their organization decide not to invest in mobile collaboration capabilities. Respondents said that business operations and employee collaboration would suffer the most negative consequences. Just over half (51%) of respondents felt that business processes and working practices would be damaged, with 45% of respondents highlighting employee collaboration as an area of potential concern. The implications of overlooking and failing to act on the mobile collaboration opportunity extend beyond just strategic considerations; there are also financial and regulatory repercussions should businesses get things wrong. Almost two-thirds (63%) of respondents cautioned that their business would face financial or regulatory penalties if sensitive business information and communications were unsecured, via personal messaging applications, for example. In an era when employees can communicate via a diverse range of devices and apps, it is important thatbusinesses cater to employee collaboration preferences. Striking a balance between having robust security measures and delivering great employee experiences can be challenging, but it is crucial. If employees feel the collaboration experience delivered by their employer is suboptimal, they may resort to personal options that lack appropriate business governance and security. This poses a considerable challenge for organizations that need stringent oversight and governance controls over business communications for auditing purposes. This issue is particularly critical for businesses in heavily regulated industries, where failure to adequately govern employee communications has resulted in significant financial penalties being imposed. Which of the following would be most affected if your organization chose not to invest in mobile collaboration capabilities?,Note: n=300,Business processes & working practices,Employee collaboration,Customer interactions,Would your company face financial and/or regulatory penalties if sensitive business information and communications were shared on a mobile device in an unsecured way?,Note: n=300,The increased demand expected by businesses for mobile collaboration services over the next 18 months is also affecting strategic mobility investment plans. Our research shows that just 9% of businesses will look to decrease overall investment in workplace mobility, and 50% are looking to invest in new mobile collaboration capabilities. This is an encouraging finding, especially given the challenging global economic climate. Business mobile ecosystems comprise myriad technologies that collectively empower organizations to effectively manage, secure, and facilitate mobile work. As a more mobilecentric approach to work becomes more prevalent, businesses are focusing on investing in mobile capabilities that strengthen the overall digital infrastructure. Our research indicates that businesses are planning to invest in a combination of different mobile collaboration capabilities over the next two years. Capabilities including AI-based support agents on mobile, native mobile dialer and collaboration app integration, rich text communication services, and secure communications on BYOD are all investment priorities for businesses. Will external economic factors and/or internal financial factors influence your investments in workplace mobility?,Note: n=300,Plan new investment,Investment will stay the same,Decrease,The growing business interest in enhancing how mobile calling and messaging are more richly converged into collaboration apps is representative of a broader trend that is gathering momentum. Use of collaboration apps across PCs has accelerated at great speed and scale over recent years. Platforms such as Microsoft Teams, RingCentral, Zoom, and Webex have become important tools for employees that not only help them communicate better but also enhance how they interact with important work resources. However, integration between these in-app collaboration capabilities and native mobile features could be improved, specifically around calling and messaging. A lack of convergence here can damage employee experiences and expose businesses to security risks. Improving integration between these over the-top collaboration apps and native mobile calling and messaging capabilities will help make communication more seamless and accessible. Key benefits of this more converged communication and collaboration approach include:,Enable mobile AI-based customer/employee support agents,Seamless call transfer between native mobile dialer and collaboration apps,Rich text communication services (RCS, iMessage),Enable corporate communications on personal employee devices (BYOD),What is the primary metric/indicator you will use to track how mobile is affecting overall business collaboration? Showing top four of eight total response options,Note: n=300,Though it is crucial to have strategic aspirations and the necessary technology in place, it is equally important for businesses to establish appropriate measures of success to assess the effectiveness of their mobile collaboration initiatives. Surprisingly, 17% of businesses are not currently tracking the impact of mobile on overall business collaboration. Across the manufacturing and retail industries, the proportion failing to track progress is even greater: around a quarter of businesses currently have no measures in place. Among those organizations that do have some form of measure or indicator in place, employee productivity improvements and better communication between employees, customers, and partners are the most common indicators relied on. In order to comprehensively assess the progress of any mobile collaboration initiative, businesses will need to rely on a combination of quantitative and sentimentbased indicators. Employee experience and satisfaction, collaboration solution adoption and utilization, and collaboration across mobile are examples of indicators businesses are using to gauge success and potential improvement opportunities. Which type of partner/supplier do you feel is best suited to support your workplace mobility goals?,Note: n=300,(e.g. AT&T, T-Mobile, Verizon),(e.g. Microsoft, Google, VMware),(e.g. Presidio, Avanade),(e.g. CDW, TD Synnex, etc.),In addition to the opportunities, business mobile initiatives also present many new challenges. Adopting the support and expertise of experienced digital partners will be important to success. It is mobile operators that most businesses feel are best suited to supporting their workplace mobility goals. Mobile operators occupy a unique position in delivering the diverse range of mobile capabilities businesses need to become truly mobile centric. These capabilities span cellular connectivity options, mobility management, and security solutions; mobile productivity; and collaboration. The strong pull businesses have to mobile operators is also largely in part attributable to the priority attached to mobile network coverage. This is evidenced when we analyze the capabilities and criteria organizations prioritize when selecting a business mobility partner. Here, it is pricing, network coverage and quality that businesses view as the most important mobile partner capabilities. A partner's security and privacy competencies and capabilities, in addition to the strength of features and functionality of any solution, are other important criteria. It will be important for mobile operators to further strengthen business awareness around the mobile capabilities they deliver beyond just connectivity. In addition to mobile and security solutions, supporting businesses in converging collaboration capabilities around mobile will be important for mobile operators. What are your top two criteria for selecting a business mobility partner/provider?,Note: n=300,Work-style evolutions and changing employee demands have put mobile at the top of the digital agenda. Many employees now rely on mobile technologies, but business workflows and processes must evolve around mobile use cases. Businesses must become more mobile centric in delivering better employee experiences and improving operations. A cohesive strategy and putting mobile at the core of the new digital-first infrastructures businesses are building are vital. If the mobile solutions and programs offered by a business are suboptimal, employees will gravitate to personal and less secure options. The implications for organizations can be costly, especially when sensitive business communications are shared via unsanctioned communication channels. Businesses need to work with the appropriate solutions and leverage the expertise of partners that can help them navigate these risks. Employees are increasingly collaborating across a range of different communication options, including mobile devices, collaboration apps, and tethered phones. Improving integration across these different channels, especially native mobile and in-app capabilities, is important in improving employee experiences and strengthening a security posture. Omdia, on behalf of Verizon, developed, programmed, and fielded a custom online survey to explore the role of mobility in modern businesses, highlighting the important communication, collaboration, and productivity trends that are driving workplace mobility. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or . We use technologies to collect and share information about your use of our site. By continuing, you agree to the use of these capabilities for a better experience and other purposes. Learn more in our .
Learn moreOne Talk Business Coordination Wireless Business
Manufacturer makes concrete communication gains,Verizon One Talk gave this manufacturer better phone communications and new mobile features. Unistress's phone system was badly outdated and hurting both productivity and customer experience. Read the case study to find out how One Talk not only saved the company from a poor phone system, but also provided it with exciting new mobile capabilities. Case study Learn how One Talk from Verizon helped a large construction company improve workforce productivity. Unistress structural products are a part of bridges, buildings, manufacturing plants, stadiums and more throughout the Northeast, but the company's aging phone system made it a challenge to coordinate sales and delivery of all these products. Unistress needed a modern phone system that could help it collaborate internally and externally to deliver a superior customer experience. With One Talk℠ from Verizon, it not only got a high-quality phone system, it also got features to boost team productivity whether employees were at their desks or on the road. Dated phones damaged productivity,When Unistress first purchased it, the company's legacy phone system was a state-of-the-art Voice over IP (VoIP) solution. As the years passed, though, it became outdated and contributed to issues such as frequent dropped calls. According to IT Manager David Serafini, "We'd be on a call and the other party would be quiet for a second and you would ask, 'Are you still there?' because you would be expecting the call to drop all the time. For two years, we experienced dropped calls twice a day for nearly everyone in the company.",If that wasn't bad enough, the IT team also struggled to manage the legacy phone system's directory. The directory had grown more complex and disorganized over time, to more than 125 lines. It was difficult to sort out extensions, create new lines and remove old lines when employees changed departments or joined the company. This made it hard for customers and employees to reach the right people. Clearly, it was time for a better phone system. Customer: Unistress Corporation,Location: Massachusetts,Business: Manufacture of precast and prestressed concrete structures,Year founded: 1968,Number of phone lines: 125,A solution for old challenges and new capabilities,A conversation with a Verizon Wireless business specialist introduced Unistress to an enticing possibility: a VoIP phone solution that not only solved the company's current challenges, but also offered new mobile capabilities. One Talk from Verizon is a business-grade, mobile-first phone system loaded with features to help today's businesses connect with customers and improve team collaboration. The One Talk solution provides each user with a single phone number, line ID and voicemail that work seamlessly with their desk phone and smart devices. Having one business number makes it easier for employees to take calls in the office or on the road. Having a single phone number also resulted in more outbound calls being answered, since customers were more likely to recognize the business numbers. And having the same voicemail accessible from both desk phones and smart devices made it easier to always get messages. One Talk also gives employees features such as Hunt Group, 6-way Conference Calling, Auto Receptionist and more. — David Serafini, IT Manager,Simple-to-manage features to boost productivity,From the start, both Serafini and the phone system administrator were impressed by how easy One Talk was to set up and use. The intuitive design of the administrative console particularly pleased them when compared to their previous system. It allowed them to easily set up new devices— even employee-owned devices running various operating systems or using various carriers. Because the console was so much more user friendly, they were able to create a well-organized phone system and set up the appropriate access and controls—and keep that system up to date. "If you need to make personnel changes, you can go behind the scenes [into the portal] and easily swap out the extension," Serafini said. Fast deployment so you can focus on your business,The process of deploying One Talk at Unistress took just two days. The rapid setup amazed the Unistress team. The planning, system configuration, installation of new desk phones and deployment of the One Talk app to smart devices were all done in that two-day window. Best of all, the IT team didn't need to do any complicated network reconfiguration to get One Talk up and running. Easier communication with one phone number and calls that move from desk to mobile,The One Talk mobile app gave each Unistress employee a single phone number for both his or her desk phone and smartphone. The sales force and other mobile employees could now easily move calls from their desks to their mobile phones. Employees could access their business phone system and voicemail on either their desk phones or smart devices, saving time and increasing productivity. "A lot of times our sales people are out on the road," said Serafini. "After talking with our sales team on the road for 20 minutes, they'll just walk into the office and seamlessly transfer the call to their desk phones and start working on their computer. It's really nice.",Sales-team members weren't the only employees that benefited. The IT team frequently needs to leave their desks to troubleshoot issues in remote parts of the office. With the mobile app, the Unistress IT department could quickly respond to tech-support needs. "I can start a tech call on my phone at my desk and need to check on the server." Serafini said. "I transfer the call from my desk to my [smart device], then check on the server and then shift back to my desk.",An auto receptionist for improved customer service,Unistress is also making good use of the Auto Receptionist feature and how easy it is to modify. "The Auto Receptionist is really nimble and easy to understand," Serafini said. During normal operation, the feature routes calls directly to the correct department. It helps ensure that customers can always reach the right people at Unistress, even with a changing workforce. When the company experienced a regional storm, though, Unistress saw an additional benefit. The company found it easy to access the portal and change the Auto Receptionist message to communicate with customers. Customer benefits:,Connecting Unistress to better results,Unistress was in search of high-quality voice calling to keep the business running smoothly. With One Talk, the company got that and much more. The intuitive admin console and easy to understand experience provided a quick boost to productivity. The whole system was up and running in just two days, and it has introduced Unistress to seamless one-number calling for desk and smart devices, providing new benefits that help the company focus on its customers and drive its business forward. Why Verizon,A better business-phone solution combined with a better network will make your mobile and customer experiences work better together. Verizon 4G LTE is available in 500+ markets and covers 98 percent of the U.S. population. With one bill, one service provider and one customer support organization, One Talk customers get a truly unified solution that runs over the nation's largest and most reliable 4G LTE network. Learn moreyour Verizon Wireless business specialist to learn more about how One Talk can help you grow your business. For more information about One Talk, or visit a Verizon Wireless near you. One Talk–capable desk phone must be purchased from Verizon to support some of these features. Activation of the One Talk feature and broadband connection is required. Smart devices must run on iOS 9.0 or higher, or Android® 5.0 or higher. Network details & coverage maps at vzw.com. © 2018 Verizon. CS1760918,The above content is provided for information purposes only. All information included herein is subject to change without notice. Verizon is not responsible for any direct or indirect damages, arising from or related to use or reliance of the above content. We use technologies to collect and share information about your use of our site. By continuing, you agree to the use of these capabilities for a better experience and other purposes. Learn more in our .
Learn moreBusiness Technology White Papers
Welcome! We are ready to support your communication and collaboration needs. Chat now for assistance. Fast-evolving technologies like AI, coupled with the expanding role of connected devices and Electronic Health Record (EHR) platforms, are dramatically increasing the need for network resiliency, security, speed, throughput and scalability within and around many hospitals. Aug 05, 2025,Evolve your enterprise AI strategy with autonomous network management. Learn how Verizon MNS uses agentic AI to cut MTTR by up to 60% and streamline complex operations. Aug 18, 2026Aug 18, 2026,Enterprise AI deployment requires a total reassessment of IT infrastructure. Each stage of the AI journey brings unique network requirements, challenges, and readiness needs for AI workloads. Verizon AI Connect offers tailored solutions for enterprise AI adoption. Aug 10, 2026,Overcome the data and latency bottlenecks of Industry 4.0. Verizon AI Connect unifies IT and OT networks to seamlessly bridge the gap between factory floors and the cloud. Boost AI model accuracy to effortlessly scale AI applications. Aug 05, 2026,This Verizon Business white paper, titled Beyond busywork: Driving new AI revenue and business models, empowered by connectivity, argues that AI's value extends beyond efficiency and cost cutting to enabling new revenue streams and business models, and positions network infrastructure as the foundation for realizing that value. Aimed at business leaders, it describes how AI is shifting from centralized training to distributed, real-time inferencing at the edge and gives industry examples across manufacturing, logistics, retail, healthcare and public safety (noting that only 12% of first responders use AI daily while 46% expect to within five years). It outlines the promise of AI (new revenue streams, superior customer experiences, predictive insights) and includes Verizon in action examples such as predictive network optimization with a 'no touch' service model, an AI-powered agent-assist tool that transcribes and analyzes calls, and using AI/machine learning to prevent fiber cuts and forecast fiber demand. The paper cites a joint study with S&P Global (451 Research, AI at Scale study 2025, commissioned by Verizon) reporting that 90% of executives view network infrastructure as a barrier to change, 37% cited the network as an AI advancement blocker, and 90% expect networking infrastructure changes in the next 12 to 24 months (71% moderate or significant upgrades). It details key infrastructure challenges—massive bandwidth requirements (100–400 Gbps today, with plans for 800 Gbps and 1.2 Tbps), ultra-low latency, distributed compute, data integrity, operational complexity and cost, lack of network programmability, and data sovereignty/security. The document presents Verizon's differentiated approach through the Verizon AI Connect portfolio and core strengths including integrated security by design, the Intelligent Edge Network (IEN), private network connectivity and private 5G, financial stability, over 30 years of network management experience, converged metro-dense fiber and 5G, and owned U.S. data centers with power, space and cooling. It provides examples of new revenue models across smart cities, manufacturing (QAaaS), healthcare (remote diagnostics) and public safety, plus data monetization via IoT. The paper includes a quote from Rob Hodgkinson, Senior Director of Custom Solutions at Verizon, references responsible AI practices, and directs readers to verizon.com/business/solutions/ai-connect/. A closing note states the article was developed with AI tools and edited by Verizon subject matter experts, with a 2026 copyright. Jul 24, 2026,Discover how digital infrastructure addresses the rural healthcare crisis in the US. This paper shows how private 5g networks and FWA improve care delivery, patient outcomes and financial viability, reducing heart patient readmissions by 50% and cutting care costs by 25%. Jul 15, 2026,Discover the major retail business challenges solved by mobile solutions. Learn the benefits of equipping store associates with mobile devices and their applications, as well as key considerations for deploying a mobile strategy to boost productivity and wow customers. Jul 15, 2026,Modernize network infrastructure to handle the massive data flow and high-speed connectivity required for AI readiness. Boost employee productivity, digital customer experience and operational efficiency with a strategic network architecture,Jul 15, 2026,Accelerate digital transformation in healthcare with the Verizon and Equinix federal health IT roadmap. Learn how 5G, NaaS, and secure cloud fabrics modernize legacy systems. Enhance patient care through AI-driven innovation and seamless connectivity. Jul 14, 2026,Explore three architectural scenarios for connecting private wans to cloud service providers. Compare Network Address Translation (NAT) and PrivateLink models to optimize latency, security, and performance for mission-critical workloads and emerging Agentic AI... Jul 13, 2026,Bridge the gap between federal agency network infrastructure and constituent expectations. Discover how Verizon's secure, AI-powered CX solutions and dynamic networks improve federal constituent services and build public trust. Jul 10, 2026,This Verizon Frontline white paper, titled Revolutionizing mission-critical communications, provides an overview of network slice technology and details Verizon Frontline Network Slice solutions for laptops, tablets, smartphones and connected vehicles. It explains that network slice is a feature of 5G standalone (SA) architecture that partitions a single physical network into multiple independent logical networks, each tailored to specific quality of service (QoS) demands, and notes that slicing does not create new capacity but provides tools for efficient resource distribution. The document describes how network slice spans the radio access network (RAN), transport network and 5G core (5GC), and references mechanisms such as User Equipment Route Selection Policy (URSP). It presents Verizon Frontline as a suite of services for the public safety community, including an award-winning network with priority and preemption services, a dedicated crisis response team, and 24/7 customer support, and lists four Network Slice offerings (Laptops, Tablets, Smartphones and Connected Vehicle) built on Verizon's 5G SA network. The paper states these solutions are currently available for first responders within specified NAICS codes: Police Protection (922120), Fire Protection (922160), Ambulance Services (621910) and National Security (928110). Key features covered include dedicated virtual network resources, priority and preemption (including unified access control), advanced connectivity, enhanced QoS using a specific 5G QoS identifier (5QI), and dynamic radio resource partitioning. Use cases include mobile command and incident management (CAD and mapping tools), interactive mapping and digital floor plans, high-performance field applications (facial recognition in some states, biometric scanning), and connected vehicle scenarios supporting MDTs, dashcams and body-worn cameras. The document reports performance testing by Verizon's product and RAN planning teams, citing example results such as p90 latency improvements up to 35x, jitter improvements up to 6x, and packet loss reduced from 29.07% to 0.14% in a body camera test case under 100% uplink congestion, with improvements noted as particularly significant in mid- and far-cell environments. It also details technical architecture elements, including the S-NSSAI (SST=1, SD=5), RAN optimizations, and core network options using the 5G SA public internet core or a mobile private network (MPN) core with Direct Internet Access (DIA) 2.0, along with benefits such as enhanced security, direct access to private resources, customized control and data sovereignty. The paper concludes with a summary and directs readers to verizon.com/frontlinenetworkslice for more information. A copyright notice states the content was created with the assistance of artificial intelligence and validated by humans. Jul 10, 2026,As the use of drones for public safety rapidly accelerates, first responder teams require uncompromised network resilience. When disasters strike, secure, low-latency 5G connectivity is essential to turn aerial data into lifesaving field decisions. Jun 29, 2026,Extended Reality (XR) use cases across industries offer powerful immersive experiences to train and work, but severe technical challenges block deployment. Verizon 5G connectivity and edge computing provide the critical infrastructure needed to turn XR into a reliable business tool. Jun 29, 2026,The 2026 GlobalData report reveals how large enterprises use private wireless networks to improve operational efficiency kpis like productivity and downtime. Explore the 3-phase network deployment timelines and use cases designed to drive measurable business outcomes. Apr 27, 2026,Modernize federal IT infrastructure with Verizon Managed Network Services. Address legacy technical debt, strengthen security with zero trust, and build AI-ready networks to enhance mission delivery and operational readiness. Apr 17, 2026,This white paper presents a comprehensive network reference architecture for hospital leaders and decision-makers, detailing the foundational capabilities, operational challenges, and key considerations for building resilient, secure, and scalable connectivity in evolving connected hospitals. It covers a range of wired and wireless technologies—including Private Wireless Networks, Neutral Host Networks, Wi-Fi 7, Bluetooth Low Energy, Fixed Wireless Access, Low Earth Orbit Satellite connectivity, SD-WAN, and MPLS—and explains their suitability for various hospital use cases such as patient monitoring, clinical workflows, facility operations, medical device connectivity, asset tracking, guest Wi-Fi, telehealth, unified communications, and robotics. The document addresses critical factors like network resiliency, security, compliance with regulations (HIPAA, IEC 80001-1, FDA guidelines), business continuity, and integrated network management, providing guidance on operational best practices, security posture monitoring, and access management for employees and vendors. Apr 08, 2026,This white paper examines the evolving cyberthreat landscape facing distribution centers and logistics operations, detailing the specific security challenges posed by interconnected operational technology (OT) and information technology (IT) systems. It outlines prevalent attack vectors such as ransomware, supply chain breaches, phishing, IoT device manipulation, and intellectual property theft, supported by recent data and trends. The document provides best practices for digital defense, including endpoint protection, immutable backup strategies, proactive monitoring, identity and access management, zero-trust architecture, employee training, third-party risk management, incident response planning, and cyberthreat exercises. It also discusses the role of Verizon Security Operations Service, Verizon's 5G network, and network security solutions in supporting near-real-time threat detection and response for distributors. References to Verizon's industry reports and additional resources are included. Apr 08, 2026,This white paper discusses the importance of establishing a strong network foundation for retailers to support innovation and operational efficiency. It examines the role of Fixed Wireless Access (FWA), 5G, and related technologies such as AI, IoT, AR, edge compute, and network slicing in enabling a wide range of retail use cases, including predictive analytics, smart checkout, inventory tracking, digital signage, employee productivity tools, and enhanced customer experiences. The document outlines key considerations for deploying FWA, such as rapid setup, cost-effectiveness, flexibility, scalability, reliability, IoT support, and security features. It also highlights the use of Ericsson's Cradlepoint wireless routers and wideband adapters in conjunction with Verizon connectivity as alternatives to traditional wired broadband solutions for retailers. Apr 08, 2026,This whitepaper examines the critical role of network infrastructure in deploying and monetizing artificial intelligence (AI) within the manufacturing sector. It discusses how technologies such as large language models, agentic AI, digital twins, computer vision, analytics platforms, connected sensors, cloud, and edge computing are transforming manufacturing operations. The document explores a range of AI use cases—including predictive maintenance, supply chain optimization, quality control, ESG compliance, and data-driven product development—and highlights the importance of robust, secure, and scalable networks to support these applications. It addresses key considerations such as data movement, latency, security, data sovereignty, and regulatory compliance (including European Sustainability Reporting Standards and Digital Product Passports). The whitepaper is intended for manufacturers and industry decision-makers, providing insights into the challenges of scaling AI from pilot projects to enterprise-wide adoption and emphasizing the need to assess and strengthen network capabilities to enable operational performance and commercial growth through AI. Apr 08, 2026,This whitepaper examines how artificial intelligence (AI) and advanced network infrastructure are transforming the retail sector, focusing on use cases such as virtual try-ons, autonomous operations, personalized recommendations, predictive inventory management, and agentic commerce. It details the technologies enabling these changes—including generative AI, computer vision, sensors, AR, edge computing, and high-bandwidth, low-latency networks—and highlights both opportunities and challenges for retailers, such as the need for scalable, secure, and reliable networks, end-to-end security, compliance with global privacy laws, and the importance of moving AI from pilot projects to routine operations. The document also discusses real-world examples from companies like Walmart, MediaMarktSaturn, Sephora, and Zalando, and outlines key considerations for retailers to achieve AI readiness and success in a rapidly evolving retail landscape. Apr 08, 2026,Explore the four cost classes of data center interconnect wave service architectures. Discover why dual routers combined with dual protected waves outperform traditional diverse mated pairs, achieving maximum network availability. Apr 08, 2026,Explore how Verizon, Leidos, and Ericsson are helping federal agencies leapfrog technical debt. A layered, 5G-enabled approach to modernize in-building connectivity, ensuring a secure, seamless return-to-office experience for the federal workforce. Apr 08, 2026,This thought leadership white paper examines how businesses and organizations can leverage artificial intelligence (AI) to drive growth and create new revenue streams beyond traditional efficiency gains. It explores a range of AI technologies—including machine learning, conversational AI, agentic AI, virtual assistants, IoT, AI-powered drones, and ambient scribe software—and highlights their application across multiple industries such as manufacturing, retail, finance, healthcare, and public sector. The document discusses specific use cases like product and service innovation, workflow automation, autonomous infrastructure, predictive maintenance, quality control, fraud detection, customer service enhancement, diagnostics, research acceleration, public safety, and infrastructure monitoring. It also addresses key considerations for successful AI adoption, such as the need for scalable, AI-ready network infrastructure and low latency to support data-intensive workloads, as well as organizational factors like change management and infrastructural support. Apr 08, 2026,This white paper examines how private 5G and 4G LTE wireless networks, including managed private wireless solutions from Verizon, can support distribution organizations in implementing Industry 4.0 technologies such as Industrial Internet of Things (IIOT), artificial intelligence (AI), machine learning, edge computing, robotics, and autonomous vehicles. It discusses the challenges faced by distribution centers and warehouses—such as the need for increased productivity, operational efficiency, cost reduction, and security—and outlines how private wireless networks provide dedicated connectivity, robust cybersecurity, scalability, and integration with existing infrastructure. The document also addresses considerations for deploying private 5G networks, including spectrum options like CBRS and licensed spectrum, baseline infrastructure assessments, and the process of working with technology partners to enable smart distribution environments. Apr 08, 2026,Verizon's network and Ciena's communication equipment together support federal agencies AI transformations and workloads. Managed Optical Fiber Networks (MOFN) deliver the 400Gbps+ bandwidth and low-latency connectivity required for mission success. 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