One Talk is best for:
Small and medium-sized businesses that rely on an agile team to respond to calls in the office and on the go
Businesses where calls can’t be missed
Teams that rely on seamless, rich communication options—sales, service and more
One Talk desk phones
Product features
One Talk offers more than 50 business-friendly features on compatible desk phones and select Android® or iOS mobile devices.
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One number
Mobile and desk phones share a number and ring through at the same time so you don’t miss a call.
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Auto receptionist
Incoming calls are answered automatically and customers can quickly connect with the people or department they need.
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Hunt Group
If someone on your team is unavailable, automatically route calls to someone else so calls don’t go unanswered.
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Conferencing
Give everyone on your team a say with conference call capabilities for up to six people at once.
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Group forwarding
Route calls to specific mobile employees, or forward calls from multiple lines to the same number for after-hours call coverage and business continuity when your office is closed.
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Schedule
Be there for your customers—set hours of operation and holidays and easily redirect to an answering service, voicemail or employee in another time zone.
Can I use my existing telephone number as my One Talk number?
Yes, you can use an existing mobile or landline number as your One Talk number.
If you want to use an existing number that isn’t serviced through Verizon Wireless, you can port your number to Verizon Wireless and add the One Talk feature to your devices. Number porting is available from mobile and landline services in the U.S. within the Verizon Wireless service area.
Which smartphones support the One Talk mobile app?
You can add the One Talk service to any iOS (version 10.3 or newer) or Android (6.0 Marshmallow or newer) smartphone or tablet, including those purchased through a service provider other than Verizon.
If your employee has a personal phone with service through a provider other than Verizon, that phone could still be eligible for One Talk. If eligible, the One Talk mobile app must be installed on that device and the user will then have two phone numbers, his/her personal phone number and a second One Talk phone number.
Can I use my existing desk phones with One Talk?
No, One Talk requires new desk phones from Verizon that have built-in functionality and services for security and easy installation.
Who can I contact with more questions about One Talk?
To contact a One Talk expert, call 800.526.3178 or visit https://www.verizon.com/business/contact-us/
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Benefits
See how One Talk for small and medium-sized businesses helps boost mobility, increase efficiency, improve collaboration and deliver better customer service.
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Use Cases
Find out ways One Talk is helping businesses in your industry make an impact.
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Resources
Get the most from your One Talk experience with FAQs, infographics and how-to videos.
Make the most of One Talk.
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One Talk–compatible smartphones
Use One Talk on a wide range of iOS and Android smartphones.
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Business Unlimited
Take advantage of a wireless plan with unlimited data on the nation’s most reliable network.
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Preferred Voice
Get reliable, feature-rich phone services with unlimited nationwide calling, voicemail, caller ID and more.
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One Talk in action
See how One Talk has changed the way businesses communicate with their customers and each other.
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