What is Software and Subscription Services?

Software and Subscription Services can be a single source for the best technologies your organization needs. As you continue to expand your edge solutions, anything as a service (XaaS), software-defined networking (SDN) and cloud applications, we're here to support you with the numerous technology offerings made available for sale through Software and Subscription Services.

Is Software Defined Interconnect available with Verizon Ethernet Services?

Yes, Software Defined Interconnect is available with all Ethernet Services to provide: - Software-driven connections to 200+ cloud service providers - Fast installs with scalable bandwidth up to 10 Gbps - Fixed, low-cost, monthly subscription per connection

What services complement Verizon Ethernet Services?

We can meet a wide variety of network connectivity needs with a full suite of products and services that complement Ethernet, including: - Managed Software Defined WAN (SD WAN) for network automation that can help simplify operations and improve agility - Virtual Network Services (VNS) to spin up new services and capabilities on demand in a plug-and-play manner - Software Defined Interconnect that enables automated, no-touch connections to the cloud and data centers

What is Business Communications Adoption Services?

Verizon Adoption Services is a value-added white glove service that focuses attention on the end-user experience and achieving business results for your organization. Adoption Services allow you to get the most out of your UC&C investment by helping drive faster and more complete adoption among your workforce.

How does Business Messaging work?

This Business & Enterprise Messaging app empowers you to conveniently and securely communicate while on the go. Easily connect applications to our Short Message Service (SMS) and Multimedia Messaging Service (MMS) network and quickly reach employees and customers, regardless of what device they are using.

What are Business Communications Design Services?

Our Business Communications Design Services deliver both business and technical guidance to help you identify where you want to go and the best way to get there. Through the design and implementation of world-class communication solutions, we help give your organization a competitive edge. Our deep bench of consultants has the expertise and experience to build solutions that serve both today and tomorrow's workforce.

How do Business Communications Design Services work?

Our design services help ensure that your unified communications solution meets your needs, whatever they may be. The team starts by defining your desired business outcomes and works with you to create a culture of collaboration, which is essential to reaching your organizational objectives. Our consultants also verify that the solution is aligned with defined business outcomes through the use of multiple monitoring and analysis tools. Lastly, our Adoption Program helps your workers gain comfort with and use the tools that have been deployed to help you get the most out of your collaboration investment.

What is Hosted Intelligent Contact Routing?

Hosted Intelligent Contact Routing (ICR) is a comprehensive, managed, network-based solution that intelligently routes multimedia transactions, such as voice, e-mail, chat, and web collaboration for contact centers. Hosted ICR gives entities with multiple contact centers the power to operate as one single virtual enterprise. Deployed in a network-class environment and accompanied by a suite of optional managed services, Hosted ICR is a cloud based service based on software from our technology partner Genesys.

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Verizon Business offers managed Kubernetes service for edge and multi-cloud deployment

Enterprises can now manage containerized applications across hundreds or thousands of sites through the VNS Application Edge platform.

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Verizon Business and RingCentral deliver cloud-based enterprise solutions

Verizon Business announced a strategic partnership with RingCentral, Inc., to bring cloud-based enterprise communication solutions

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Verizon Business launches IoT Managed Services so customers can focus on growth

Verizon Business, launched IoT Managed Services

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Cloud Services Have Grown Up: Here's What You Need to Know Business

We've got some great deals going on right now exclusively for our online customers... chat now to hear more! What are cloud services? Understanding modern cloud computing services,Author: Megan Williams,Today, if you're talking about disruption, transformation, agility or resilience for IT systems, you're talking about integrated cloud networks. This is true whether you're aiming for support for your business continuity and disaster recovery goals or investigating local databases at the edge to move storage and computing closer to your users. Cloud services were once just a buzzword, but now they are the underpinnings for even the most basic business strategies—providing the scalability, flexibility and speed needed to keep up as businesses move through the 2020s. But this doesn't happen without a network that's fully aligned with cloud-based infrastructures and applications. So, what are cloud services, what do you need to know about evolving cloud computing services today and how are they connected to your networks?,What are cloud services?,Public cloud computing is the delivery of computing services from a centralized hyperscaler cloud service provider. Network access is by default over the Internet, but generally there are private network access options available as well. Cloud services support resource flexibility, economies of scale, faster innovation and economic flexibility. The real power of cloud is that most cloud service agreements allow you to only pay for what you use, which can help you keep operating costs low and quickly adapt to shifting business needs. The available services include a broad range of databases, analytics, software, business intelligence (BI), servers and storage. The reliability, performance and global reach of cloud computing services have made them ubiquitous during a time of constant business disruption and unprecedented change and opportunity. The four main types of cloud computing services are:,1. Infrastructure-as-a-Service (IaaS),offers basic and essential infrastructure services on demand, typically on a pay-as-you-go basis. This includes computing, storage and networking resources that can be used to build applications without having to worry about building expensive infrastructure and maintaining private data centers. Benefits include reduced need for on-premises data centers, lower hardware costs and increased access to robust infrastructure. IaaS also helps you quickly provision new applications and boost the efficiency of delivery of underlying infrastructure by bypassing the burden of acquiring and managing physical services and data centers. 2. Platform-as-a-Service (PaaS),adds to the IaaS offerings by adding development and deployment tools on top. It offers resources that support delivery of simple cloud-based applications all the way to advanced, cloud-enabled enterprise applications. In addition to infrastructure, PaaS also provides middleware, BI services, database management and development tools. The cloud services provider generally manages everything except the applications and services you develop. Many of the hyperscaler cloud service providers that started as IaaS providers have added the development tools so they are now also offering PaaS environments. 3. Software-as-a-Service (SaaS),enables users to connect and use fully realized cloud-based applications over the internet. You'll recognize examples such as shared spreadsheets, email and calendars. More sophisticated SaaS offerings include fully realized HR, CRM, ITSM and ERP systems. Users most commonly connect over a web browser. Typically, the infrastructure lives in the service provider's cloud or data center, leaving them to manage underlying hardware and software. The benefit of this approach is that it allows a business to focus on its own business goals quickly with minimal upfront costs by using robust business tools without having to build them from scratch on its own. 4. Serverless,enables faster development of applications by cutting out infrastructure management. In serverless scenarios, the service provider automatically provisions, scales and manages the infrastructure needed to run code. Many serverless systems rely on a container-based approach, where the applications are developed without the need to worry about an operating system or any underlying infrastructure because the hardware and applications have been disaggregated, or separated to the point that the application developer doesn't have to worry about anything except the application functionality itself. Cloud-integrated networks and what that means today,As beneficial as cloud computing services have been, many businesses fall short of utilizing their full potential due to their lack of understanding of how cloud services affect their networks—or rather to put it another way, how their networks need to be configured to support better use of cloud services. Today's networks carry the load of communicating increasingly complex and essential applications and data. They need to be as flexible, scalable, programmable and as secure as the cloud services environments where the applications live, or you'll have the potential of ending up with bottlenecks, gaps and security risks that could hold your business back. This is where the concept of the cloud-integrated network makes sense. The cloud-integrated network provides more flexibility and control over how users connect, increasing visibility into traffic flows and user experience with the cloud-based applications. It does this because it connects users and applications everywhere you operate through software-defined and intent-based networking. This level of integration, flexibility and control is critical in a world that demands businesses to respond to problems with up-to-the-minute answers in increasingly diverse environments. The future of cloud computing in the workplace,According to the , we are only at the start of the journey of seeing the impact of innovation of cloud computing as more businesses are starting to take advantage of the possibilities. In recent months, many organizations have been able to accelerate business transformation— business to business (B2B) models to direct-to-consumer models—in a way that was not possible before. This is the future of the cloud, where data-driven decision-making can happen at scale, and leaders can make these decisions at their fingertips. The result is that small- and medium-sized businesses can compete with larger players through automated workflows and improved insights provided by cloud-enabled . The growth of remote and asynchronous work is part of the conversation, too. Emerging trends in more remote work mean workers have decreased tolerance for , which are primarily rooted in . Workers now place increasing demand on decision-makers to provide systems running efficiently available 24/7. Answering the cloud computing services security question,Security concerns around cloud services have been a roadblock for many business leaders. Thankfully, there are answers. (SASE) is a cloud service that can be scaled up or down as your needs shift. SASE combines software-defined wide area networking () and security in a way that helps improve efficiency and security, and helps simplify WAN deployment and supporting access to the business critical cloud services. Under SASE, security policies enforced on user sessions can be tailored to each session, such as based on the following factors:,By integrating networking and security services, SASE supports zero-trust networking, helps minimize remote location hardware requirements and helps cut back on the number of end-user devices. The result can help increase security since policies are enforced centrally and equally regardless of user location. And, as new threats arise, the service provider addresses protection issues that can free you from new hardware demands. Discover how Verizon's can help you tap into the benefits of integrated cloud networks, reliable coverage and low latency. If you'd like to receive new articles, solutions briefs, whitepapers and more—just let us know. . * Indicates a required field. We will follow up from your contact request using the information provided. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed

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Verizon Partners with Genesys Cloud Solutions

Genesys Cloud CX is an innovative, cloud-based contact center platform that integrates with Verizon's global inbound voice and other services to enable customer interactions. Our powerful, all-in-one solution helps you better understand customers' needs and deliver exceptional customer service, all while controlling costs through flexible, scalable options. Verizon IP Contact Center (IPCC) connectivity to Genesys Cloud CX in the U.S. along with bring-your-own-carrier connectivity, speeds implementation,Mature, business-ready application programming interface (API) platform, connected to Verizon's advanced secure network of services and enabled cloud contact center,End-to-end solution enabling world-class services and enhanced customer experiences,To personalize experiences and proactively guide callers to the best channel on first contact, you need technologies that can dynamically integrate information from different sources—and a network that can support those technologies. Discover how Genesys Cloud CX helps deliver fast results and prepares your business for new opportunities. Read the AI & Machine Learning chapter of the 2022 ContactBabel UK Contact Center Decision Maker's Guide. Learn how you can improve the overall customer experience of your contact centers through Verizon and Genesys. Seamlessly connect interactions across any channel, including phone, email, chat or SMS. Take advantage of full pricing transparency and options. Get up and running in hours or weeks—not months—because of easy signup and activation. AppFoundry is a marketplace of solutions that offers Genesys customers a curated selection of integrations. Customers can contact you on any device, via any channel, at any time. Composable CX platform with hundreds of microservices that provides a powerful, reliable and scalable solution for adapting to change. Ensure your agents have what they need to automate tasks, get insights from customer journeys and gain operational efficiencies. Take full control of contact flows, queues, skills and more. Blend self-service using state-of-the-art artificial intelligence (AI) and machine learning with elevation when required, giving customers the option to connect with an agent. remarkable customer experiences powered each year by Genesys,minutes of IP inbound customer traffic delivered by Verizon in 2021,Genesys customers in more than 100 countries,companies have migrated to Genesys from other providers since 2016,See how this bank leveraged Genesys cloud contact center solutions to personalize service experiences, empower customers and secure data. Discover how Genesys Cloud CX helps deliver fast results and prepares your business for new opportunities. Learn how you can improve the overall customer experience of your contact centers through Genesys and Verizon. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed,

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5G Edge Cloud Service Providers Business

Verizon partners with the industry-leading providers in compute and storage services to deliver best-in-class mobile edge computing (MEC) solutions with enhanced security, low latency and near real-time capabilities. Plus, we help design, deploy and manage your solutions. 5G Edge brings the power of Verizon 5G networks and industry-leading cloud providers closer to your data sources—enabling the creation of next-generation applications. Verizon AWS Outposts (private MEC) and AWS Wavelength (public MEC) let you take advantage of compute and storage services at the edge of the Verizon 5G network, to help improve latency and enable real-time applications—such as intelligent logistics, AR and massive IoT deployments. Migrate applications and process data locally with Google Distributed Cloud Edge (GDC Edge), a private MEC solution. A Verizon Private Wireless Network and GDC Edge enable the bandwidth and low latency to support real-time applications, such as autonomous mobile robots, intelligent logistics and factory automation. Learn how cloud computing at the edge of public LTE and 5G cellular networks can deliver ultra-low latency to help enable real-time enterprise. See how mobile edge computing coupled with a private 5G wireless network can support your most critical and latency-sensitive applications. See how different industries are using 5G Edge to breathe life into their most groundbreaking ideas for transformation. Existing customers, to your business account or . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed

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Mobile Health Services Partners with Verizon to Provide Care Business

Learn how Verizon enabled Mobile Health services to expand its services and innovate the occupational health space by expanding its services across the country.

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