What is interactive voice response
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Voice & Collaboration
We've got some great deals going on right now exclusively for our online customers... chat now to hear more! Article,Learn how a virtual call center for insurance serves as a valuable asset to your customer engagement strategy and raises the bar on customer experience. Dec 16, 2025,Article,You aim to consistently deliver a high-quality customer experience. Here are three tests your interactive voice response system must pass to do it. Dec 16, 2025,Article,Here's how workplace productivity, efficiency and unified communications can enable an effective virtual employee learning program. Nov 25, 2025,Article,Land mobile radio has been a battle-tested option in public safety for decades. Learn how LTE can be layered in to enhance communications. Sep 17, 2025,Solutions Brief,With SecureLogix voice security and assurance solutions from Verizon, you can help to protect your voice systems from inbound attack, reduce unwanted calls, filter restricted call traffic and services usage and auto-verify the identity of inbound calls to help protect customer assets and information. May 06, 2025,Infographic,Verizon VoIP Inbound Anti-Fraud and Authentication is a balanced integrated solution that can help Enterprises reduce risk and increase customer satisfaction. May 06, 2025,Report,Enterprise intelligence for a smarter, patient-centric future. Apr 30, 2025,Article,Learn why small businesses are replacing POTS lines with flexible, affordable solutions like LTE and 5G business internet for modern communication needs. Jan 27, 2025,Case Study,Discover how Verizon supports Chief Leschi Schools with their remote learning efforts. Read about learning technology and solutions used in this case study. Oct 07, 2024,Call sales,Chat with us,Have us contact you,Get updates,Already have an account?,* Required,The information provided will be used in accordance with our terms set out in our . Please confirm you have read and understood this Notice,Verizon may wish to contact you in the future concerning its products and/or services. If you would like to receive these communications from Verizon, indicate by selecting from the dropdown menu below. Please note that you can unsubscribe or update your preferences at any time. By submitting the form, you are agreeing to receive insights, reports and other information from Verizon and affiliated companies in accordance with our . California residents can view our California Privacy Notice . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent AllowedWe use technologies to collect and share information about your use of our site. By continuing, you agree to the use of these capabilities for a better experience and other purposes. Learn more in our .
Learn moreSecureLogix Voice Security Solutions
Restore customer trust. Stop unwanted traffic. These solutions help provide robocall and malicious call protection, authentication to verify inbound calls and detect spoofing, and call branding to restore trust and get your outbound calls answered. Automated inbound call verification uses a variety of metadata services to score each call to help prevent fraud and lower contact-center operational costs. Our voice security firewall filters inbound traffic to screen out attacks, threats, robocalls, spam and bad actors. Restoring trust and brand loyalty can increase call answer rates. Help protect your lines of business and contact centers from attack, disruption, robocall, spam, fraud and abuse. Help lower contact-center operational costs by automating fraud detection and call authentication. Maintain control of your voice security policies. Help improve call answer rates on outbound calls through delivery of enhanced caller ID visualization and call details. Provide near real-time detection and protection against spoofing attempts that try to use your corporate phone numbers. Restore brand reputation for corporate calling numbers and remove fraud spam labels from legitimate numbers. Deliver call trust scores for all inbound calls to your contact center agents to help prevent fraud and reduce call processing times. Filter restricted, malicious or unwanted call traffic into your organization and contact center. Choose vendor agnostic solutions from customer premises equipment (CPE) to cloud services to fit your organization's preferences. SecureLogix® voice security and assurance solutions from Verizon. Help to restore and maintain the healthy reputation of your corporate calling numbers. SecureLogix call assurance solutions. Engage customers, empower agents and build personalized experiences that help set your business apart. Enable customer interactions with an advanced, cloud-based contact center platform. IP Contact Center (IPCC) is a Voice over IP (VoIP)-based voice calling solution for contact centers that includes multiple originating calling options and number types, as well as terminating options including IP Interactive Voice Response (IVR). Dramatic increases in unwanted robocalls in recent years have led many people to stop answering inbound calls unless they know who is calling. In fact, calls from unwanted callers are the number-one consumer complaint to the FCC. As a result, many legitimate calls from unidentified and/or unfamiliar corporate calling numbers go unanswered—analysts estimate that to be greater than 90%. In addition, robocall blocking apps and services sometimes mistakenly label legitimate enterprise calls as fraud or spam, further deteriorating call answer rates. An enterprise can substantially increase its answer rates with branded caller ID services that help customers better identify their calls. In addition, SecureLogix can work with appropriate reputation protection vendors to help ensure customers' outbound calls are not inappropriately labeled as "Spam" or "Fraud.",Voice networks are under attack from a growing number of highly sophisticated scammers, hackers and fraudsters. Attackers increasingly favor high-value targets, such as contact centers, 911 facilities and critical government resources where they can steal money or cause the most business disruption and damage. SecureLogix solutions from Verizon can provide protection against voice security issues through inspection of each call and the ability to implement policies to block or redirect calls, as well as send alerts. Securing voice networks and authenticating calls help protect customer voice networks and contact centers from being exposed to malicious attacks. This includes Telephony Denial of Service Attacks (TDoS), toll fraud (both inbound and outbound), call pumping, robocalls, no-value callers, social engineering, fraud and other abuse. Additionally, contact centers can save money when they automatically authenticate calls instead of using live agents. Plus, they can improve customer experience by not having to ask a lot of verification questions during the call. Call sales,Chat with us,Have us contact you,Already have an account?,These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent AllowedWe use technologies to collect and share information about your use of our site. By continuing, you agree to the use of these capabilities for a better experience and other purposes. Learn more in our .
Learn moreWeb, Video and Voice Collaboration Tools
Get your people working together more effectively, whether they're in the office or on the road. Going to work doesn't mean what it used to. Today's business doesn't just take place within the confines of four walls. Employees can work from virtually anywhere. But only if they have the right tools to help them stay connected, collaborative and productive. Businesses with a large global workforceIndustries that need to make working in the field as easy as working in a traditional officeOrganizations that want to provide employees more flexible options,Audio conferencing enables multiple participants to converse simultaneously via a telephone in locations around the globe. Video conferencing offers live, interactive image and voice communications between two or more locations, providing businesses with an alternative to face-to-face meetings. Giving your employees the flexibility to hold meetings anytime, virtually anywhere, using web, voice and video conferencing is an essential tool to drive increased productivity. Our products make it easy to schedule and hold conferences from a small brainstorming session to a meeting with several thousand participants around the world. Your employees can attend meetings from almost anywhere, on virtually any device, using voice or video. Our conference coordinators are available 24/7 to provide you with white glove service, professionally handling every detail of your call. Instant Meeting provides you with an audio conference bridge, reserved just for you, that can be activated instantly without a reservation. Companies that don't invest in technologies that enable a more collaborative culture and support employees working from anywhere are at risk of losing their competitive edge. Are you ready for the new anywhere-work model?,Learn tips to help foster better communication and collaboration for your digital workforce, as well as to help retain talent and maintain a competitive advantage. Keeping dispersed employees engaged can be daunting, but your remote teams can connect and collaborate cohesively with the right policies in place. Learn some of the best practices for getting the most out of collaboration tools. Consolidate your phone systems on a single Voice-over-IP (VoIP) network to drive better collaboration and customer service. Drive better collaboration, better communications and better outcomes. Work when you need to, virtually anywhere. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
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