Challenge
An outdated network was holding back the tech firm and damaging both efficiency and customer experiences.
- Legacy equipment contributed to high network costs
- Inefficient call routing increased customer wait times and slowed sales productivity
- In-house IT staff managed a 150-route network with dated spreadsheets
Solution
Our professional services expertise and communications technology streamlined the tech firm’s network.
- Simplified infrastructure with Voice over IP and MPLS
- Enabled IT to easily manage and configure network resources
- Applied our expertise to complex route modifications
Outcome
With our help, the company reduced costs, empowered its IT staff and decreased customer call wait times.
- 50% reduction in unused toll-free numbers
- 10 million+ small to medium businesses supported
- 150 routes replaced with two basic super routes
How we built the solution.