Challenge
A global customer base added burdensome complexity to operations.
- Deliver consistent service quality to every corner of the globe.
- Multiple network vendors added to service cost and complexity.
- Needed a partner with global network expertise and internationally-capable products and services.
Solution
By working with Verizon, this payment services company deployed services that help maintain consistent experiences.
- The company delivered Verizon’s Private IP and IP Toll Free services around the world.
- Verizon also helped implement Contact Center services.
- Professional Services were deployed at multiple global locations.
Outcome
The company simplified service delivery management, applied global experience and capability, and helped reduce network costs through a single vendor relationship.
- 200 countries served
- 550k agent locations around the world
- 790m+ transmitted transactions per year
How we built the solution.