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The Best Remote Work Communication Plans for SMB Business
Remote work communication plan: The best tools and tips for remote small business communication,Author: Shane Schick,As many small businesses have seen their traditionally office bound employees move to more flexible work arrangements, they've recognized the need to ensure that their employees still feel connected as a team. A remote work communication plan and strategy should begin with that in mind. There is no question that SMBs are beginning to see the benefits of providing staff with greater flexibility in where and how they work. In fact, a recent survey found that than solely at their company's location. Approximately 40% also plan to increase remote and hybrid work options over the next year. The drive for better remote communication methods,Companies have found that hybrid and remote work arrangements resulted in their employees often being more , and they appreciated the Greater flexibility in work arrangements is also a key factor in retaining employees or acquiring new talent as SMBs compete for candidates with in-demand skills. On the other hand, SMBs are like businesses of almost any size in that they need to master the changes that come with remote working communication. Pre-pandemic, most ad-hoc work conversations occurred as workers walked around the office or stopped by someone's desk. With the increase in hybrid work, tools that encourage ad-hoc sharing of business information may need to be re-evaluated. Remote communication methods for workers also need to take into account adjustments to age-old practices, such as how employees are coached. Technology now makes it easy to see, hear and exchange files from anywhere, but SMB leaders must ensure virtual experiences offer a healthy and supportive work environment. In fact, a global survey found in terms of what makes a great employee experience. The importance of a strong culture in your remote work communication plan,Given that culture can be influenced through so many parts of the business, start by evaluating the impact of hybrid work on employees' day-to-day tasks. A recent found that while doing one's job away from the office makes it easier to think creatively and meet deadlines, other tasks become more difficult. This includes making connections with colleagues, staying informed about what's going on inside a company and ensuring all team members have a voice in key decisions. There is a distinction between allowing remote work and having a remote-only workforce. SMB leaders who offer greater flexibility in where work gets done must continue providing an equitable experience in the office and beyond it. Remote communication methods can vary widely, but opting for can provide the capabilities SMBs need. As a solution that facilitates conversation and collaboration across multiple devices, UC supports workers in the office, at home or wherever they work. It also gives them a variety of tools and applications to apply in a particular context, including audio, video conferencing and more. Small medium business (SMB) tips to improve your remote work communication plan,SMB leaders should provide best practice guidance that promotes greater engagement and team cohesion. 1. Utilize tools that support team collaboration,When you're in the office needing assistance it's easy to seek out someone down the hall or in a nearby office for help. Harnessing the power of UC can provide similar options to connect, as employees can easily turn to coworkers that are far away and not physically in the same location as them. Rather email, discuss how team messaging tools can offer a more collaborative experience. According to Gartner® compared with just over half in 2019. They just might need more direction or education on how to make the most of these tools. 2. Build transparency into everyday practices and remote communication methods,Things have come a long way since the days when many companies required employees to use a punch clock to indicate when they arrived for work and left at the end of their shift. Still, hybrid models don't always make it clear when employees are on the job, taking a break or are away for a more extended period of time. Remote work communication plans can include communication solutions such as the use of calendaring tools and setting up out-of-office messages. Don't assume that staff will immediately recognize the need for this kind of transparency, however. A found that managerial training was one of the top five areas employees believe companies need to invest in to help improve company culture. 3. Develop a level playing field for all employees,By now, many of those working in a SMB (or even in larger organizations) equate remote communication methods with video conferencing. A found that 95% of businesses were using some form of video conferencing solution, and 91% said the primary use was for connecting remote workers. , 41% of leaders said they are trying to prevent inequities from developing amid hybrid work models. There are technologies widely available today to assist with meeting equity. This includes conferencing solutions that give everyone a similar view of each other, as well as digital whiteboards that promote collaboration in a shared workspace. It is important to include a list of the available tools that are often already included in your solution when you're creating your remote work communication plan and strategy. 4. Increase the cadence of check-ins and regrouping,No one wants to be accused of hosting a meeting that could have been an email, as the adage goes. On the other hand, it is important that team members do not feel isolated when they're working outside of the office. A found that managers connect less frequently with employees once remote work is adopted, however, checking in multiple times a week via remote communication methods improve team engagement. UC makes it easy to reach out more often. These check-ins could include updates on the progress of a project, clarification about work policies, a virtual coffee break or a conversation about mental wellness. 5. Build employee recognition into your remote work communication plan,Solutions like UC may stem from a desire to promote teamwork and achieve business outcomes. However, the same tools can be used to recognize and appreciate staff. A found that 66% of employees would appreciate more opportunities to celebrate personal life events at work; 78% of remote workers said they feel more respected in these kinds of company cultures. Use collaboration tools such as whiteboards to create birthday cards or host a virtual surprise baby shower via a video conferencing platform. Think about how UC can allow the team to share more about who they are. UC allows workers to operate at a distance and by choosing the right tools and employing a strong, remote work communication plan, you will be able to bring your team closer together, no matter where they physically are. Learn more about how Verizon can help your SMB make . Gartner Press Release, , Meghan Rimol, August, 2021. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. If you'd like to receive new articles, solutions briefs, whitepapers and more—just let us know. . * Indicates a required field. We will follow up from your contact request using the information provided. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. 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They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn morePlans for Business: Phone, Internet, Data, Security & More
From mobile networks to internet connectivity and cybersecurity protection, we have plans to fit your business needs. Our Business Unlimited plans provide mobility built for getting work done, with the 5G, data and performance your business needs. Get the essentials Boost your productivity Get more of what you need Perfect. Just check to see if they're compatible with our network, then shop plans. Also, save $600 when you switch to Verizon & bring your smartphone & number. Use our tool to help you select the right business internet solution for your organization. Symmetrical download and upload speeds for supporting local apps, email and Wi-Fi connected devices. Plan includes,Promos,Symmetrical download and upload speeds, for high-volume streaming, secure and reliable data transfers and backup. Plan includes,Promos,Speeds up to 940/880 Mbps for businesses needing a high-capacity connection for large file transfers or video conferences. Plan includes,PromosSymmetrical download and upload speeds for supporting local apps, email and Wi-Fi connected devices. Plan includes,Promos,Symmetrical download and upload speeds, for high-volume streaming, secure and reliable data transfers and backup. Plan includes,Promos,Speeds up to 940/880 Mbps for businesses needing a high-capacity connection for large file transfers or video conferences. Plan includes,Promos,Speeds up to 2048/2048 Mbps for businesses needing a high-capacity connection for large file transfers or video conferences. Plan includes,PromosSymmetrical download and upload speeds for supporting local apps, email and Wi-Fi connected devices. Plan includes,Promos,Symmetrical download and upload speeds, for high-volume streaming, secure and reliable data transfers and backup. Plan includes,Promos,Speeds up to 940/880 Mbps for businesses needing a high-capacity connection for large file transfers or video conferences. Plan includes,Promos,Experience a fast connection that can change the game for any size business. With a guaranteed price for 10 years. Best for small to medium office, full-office VOIP, construction sites, digital kiosks, and basic guest Wi-Fi. Plan details,Promos and available extras:,Best for heavy video conferencing, webinar hosting, cloud-based apps and high-volume guest Wi-Fi. Plan details,Promos and available extras:,Accommodates heavy cloud app usage, streaming media and advanced devices and robotics. Plan details,Promos and available extras:,Do business on your terms with wireless internet that's reliable, easy to use and secure. Plans start at $69/mo. It's your business. It's your Verizon. Send email, browse the web and complete point-of-sale transactions. Plan features,Plan perks,Run the occasional video conference and access web-based applications. Plan features,Plan perks,Video conference and share large files with ease. Plan features,Plan perks,*Available to new and existing LTE Business Internet customers who activate a new, qualifying service line on the 25 Mbps plan. $30/mo. credit will be applied to account (after 1-2 bills) and will apply as long as Verizon provides and the business maintains service at the qualifying level. May not be combined with all offers. Ends 5.30.24. Available to new and existing LTE Business Internet customers who activate a new, qualifying service line on the 50 Mbps plan. $100/mo. credit will be applied to account (after 1-2 bills) and will apply as long as Verizon provides and the business maintains service at the qualifying level. May not be combined with all offers. Ends 5.30.24. Offer for new LTE Business Internet business customers who terminated their prior internet service and incurred an early termination fee (ETF). Offer fulfilled via a bill credit to your Verizon account in the amount of the billed ETF up to $1,500. Offer is non-transferable and has no cash or refund value. Credit will be issued after 60 days of service, and will appear on your Verizon bill within 1-2 billing cycles thereafter. You remain solely responsible for paying the ETF to your prior service provider. May not be combined with all offers. Other terms apply. Cost-effective voice plans with crystal-clear calling, productivity-boosting features and our reliable network,Best for single-site locations With Fios bundle, cost per VoIP line is up to $25/mo with the $0/mo price available only with select, higher speed bundles. VoIP line only $35/mo. Best for businesses with remote or mobile employees plus taxes, fees and equipment charges,Best for multisite locations with fewer than 100 employees A range of solutions to give your teams the tools they need to work seamlessly in the office, at home or on the road,Best for advanced communication and collaboration needsUnified video and voice conferencing, persistent messaging, and file sharing in a cloud-based collaboration solution for office, remote and mobile workers,Robust security solutions available to some of the biggest businesses around the world are now also available for small and medium-sized businesses. Best for small businesses that are looking to protect their smartphones, tablets and computers without extensive in-house IT security resourcesA simple and effective security bundle that combines antivirus software with internet protection and 24/7 tech support for the bundle to help protect your devices,plus taxes and fees,Best for businesses who need strong mobile security along with mobile device managementA powerful bundle of mobile device management and an easy-to-use mobile device security tool,plus taxes and fees,Best for businesses managing corporate mobile devicesAutomated device deployment for simple, secure mobility across your enterpriseVerizon IoT Machine to Machine (M2M) price plans support wireless triband coverage that includes our Ultra Wideband (C-Band and mmWave), 5G Nationwide and 4G networks. Connect from abroad or to 200+ countries while in the U.S. Plus switch now and get up to a $800 Visa® Prepaid card with select Fios Internet and voice plans and a two-year agreement. Offer ends 3.31.24 plus taxes, fees and equipment charges w/two-year agreement and autorenewalA reliable, feature-rich Voice over IP (VoIP) phone system that's easy to use and manage,Stay connected and easily manage calls with mobile and desktop apps to enable remote work and more than 45 features for your business. Unlimited nationwide calling,Mobile app for working on the go,Automatic call forwarding, voicemail to email, call transfer between devices and more Plus taxes, fees and equipment charges,A mobile-first business phone system with 50+ features designed for how you work today—call, collaborate and connect while you're on the go. Move freely across devices,Reduce missed calls,Collaborate with conference calling ,A virtual PBX VoIP and business phone system,Collaborate with ease, manage costs and help simplify what it takes to run your business. Simple installation over your existing broadband service,Pay-as-you-go services and self-management tools,Disaster recovery and business continuity capabilities Drive more effective meetings and communications with a wide breadth of collaboration functionality across devices. Extensive functionality,Optimized for mobile experiences,Built-in enterprise-grade security measures ,plus taxes and fees,Help protect your business with access to a level of security protections similar to those employed by larger companies. Five-license pack for $20/month plus taxes and fees,Ten-license pack for $35/month plus taxes and fees,Twenty-five-license pack for $75/month plus taxes and fees,One pack per account at a time ,plus taxes and fees,Employ a multilayered security approach that provides strong protection for your mobile devices. Mobile device management,Mobile threat defense,Wi-Fi protection,Tech support for the bundle ,Verizon MDM makes it easier to adopt and manage a variety of mobile and IoT technologies. Rapid device management and app deployment,One portal for management and monitoring,Advanced authentication,Offers available to new business customers only, subject to credit review. Not available in all areas/locations. Depending on speed tier purchased, promotional pricing for Internet and voice guaranteed for 12 consecutive months ($10 increase starting month 13 with 2 year contract), or 24 consecutive months ($10 increase starting month 25 with 2 year contract), or 36 consecutive months ($10 increase starting month 37 with 2 year contract) or 60 consecutive months ($10 increase starting month 61 with 2 year contract) (60 month guarantee not available in all areas where Fios is sold) subject to continuation of qualifying products; price guarantee applies to base monthly rate only; excludes optional services and equipment charges; prices subject to increase thereafter. With no annual contract, price increases to then current market rate subject to the applicable guarantee period. Select installation charges may be waived. Additional charges apply for inside wiring and/or other installation services. $49 activation fee may apply. Offers may be fulfilled via bill credit(s); other taxes, fees & terms apply. for a 2 year contract: 35% of base monthly charges for unexpired term. 2 year term automatically renews at then-current term rates unless canceled within 30 days prior to or 60 days after the term is renewed. (MBG) is available with 2 year contract only and requires cancellation within 30 days of installation; excludes subscriptions, per minute usage, labor/material charges in excess of standard installation and month-to-month service plans, including Fios TV service. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental (except in Maryland, where the wireless Fios Router is available for $299.99 purchase and $15/mo rental). Wireless router models and prices are subject to change. Phone equipment purchase required with VoIP, starting at $85. Equipment must be returned within 30 days of cancellation. Equipment restocking fee may apply if order is canceled or service is terminated within 30 days. MBG and/or promotional offers do not apply to service ordered for temporary, short term or special events. is valid for 5 business days and is an estimate based on current pricing, promotions and taxes that are subject to change. Quote does not include additional charges for nonstandard installations. Verizon Wi-Fi available in select areas with qualifying packages. Software limitations and other terms apply. Visit business.verizon.net/wifi for details. Wired speeds advertised. Wired & wireless speeds vary due to device limits, multiple users, network & other factors. See for more info. Service availability varies. Usage charges apply on basic line. Activation fee of $49 may apply based on speed tier purchased. Wireless Verizon Router is available for$399.99 purchase and $18/mo rental (except in Maryland, where the wireless Fios Router is available for $299.99 purchase and $15/mo rental). Wireless router models and prices are subject to change. Backup battery available for Fios voice services & E911. VSB not available with 2048/2048 Mbps Internet (2 Gigabit Connection). Pricing for BDV line(s) with the Fios bundle: For speeds 200/200 Mbps and higher: the first BDV line is available for $20/mo. and $25/mo. for each addl. line. Pricing reflected in the cart. No annual contract required. $49 activation fee may apply. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental (except in Maryland, where the wireless Fios Router is available for $299.99 purchase and $15/mo rental). Wireless router models and prices are subject to change. Business Digital Voice requires phone equipment purchase starting at $85.00. $49.00 activation fee applies with 2 year contract; $99.00 activation fee applies with no annual contract. Wireless router available for $49.00, subject to change. Basic Internet will be provisioned at our fastest speed available at your location of up to 1Mbps, 3Mbps, 5Mbps, 7Mbps or 10-15Mbps based on VZ line qualifications requirements. For new and existing Fios Internet or Basic Internet customers on select plans. May not be combined with all offers. $5/mo. discount begins when you sign up for Auto Pay (ACH or debit card only) & paper-free billing (registration on required). $5 discount will be applied each month as long as auto pay and paper-free billing stay active. Offer available on select IP Phones with purchase of a new Fios Internet and Business Digital Voice bundle with a two year agreement. Fulfilled via bill credit. Taxes apply. Limit one discount per phone model. Restocking fee may apply if canceled within 30 days. Available to select customers in select areas only. Offer ends 6.30.24. Available only to Fios Internet customers on the Gigabit Connection plan (up to 940/880 Mbps) or 2 Gigabit Connection plan (up to 2048/2048 Mbps) where available. Qualifying customers will receive a monthly bill credit for the applicable monthly router rental fee for as long service with qualifying plan is on the account. Promo credits end when eligibility requirements are no longer met. If your Fios service is cancelled, you must return the Fios router subject to Verizon's standard return policy. Offer for new business customers in select areas only who sign up for qualifying Fios internet service with a two year agreement (subject to credit review) and who terminated their prior internet service and incurred an early termination fee (ETF). To redeem offer, you must email documentation of the ETF from your prior service provider w/in 30 days after receipt of final bill. Offer fulfilled via a bill credit to your Verizon account in the amount of the billed ETF, up to $1,500. Credit will be issued starting after 30 days of service, and will appear on your Verizon bill within 2-3 billing cycles. You remain solely responsible for paying the ETF to your prior service provider. Offer is non-transferable, has no cash or refund value, and may not be combined with all offers. Other terms apply. Offer ends 6.30.24. Businesses who sign up for qualifying Fios Internet with our mid-tier or high-tier speeds with a two-year agreement will receive a Visa Prepaid Card, with the Visa Prepaid Card amount based on speed tier purchased, as follows: (i) $100 Visa Prepaid Card for Fios 500/500 Mbps Internet; or (ii) $500 Visa Prepaid Card for Fios 940/880 Mbps Internet (Gigabit Connection) or 2048/2048 Mbps Internet (2 Gigabit Connection). May only be combined with select offers. Visa Prepaid Card is issued by Pathward®, N.A. Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 12 months, funds do not expire and may be available after card expiration date, fees may apply. Terms and conditions apply. This optional offer is not a Pathward product or service and Pathward neither endorses nor sponsors it. Must register for card online and keep qualifying Verizon service for 60 days from install, with no past-due balance 65 days from install. Card mailed within 90 days of install date. Limit one card per account. Other card terms and conditions apply. Limited time offer. Offer available to new and existing business customers in select areas only who sign up for both: (i) a qualifying Fios Business Internet plan & (ii) a qualifying Verizon Wireless Business Unlimited plan (eligible smartphone required, device payment purchase or bring your own device). Existing customers are eligible with Fios Business Internet plan upgrade or Business Unlimited plan upgrade or a new line, as applicable. Customers with Fios Gigabit Connection (speeds up to 940/880 Mbps) or Fios 2 Gigabit Connection (speeds up to 2048M/2048M), where available, and Verizon Wireless Business Unlimited Pro plan (at least 1 line) are eligible for a total credit of $80/mo, all other combinations of service plans are eligible for a total credit of $40/mo. Offer fulfilled as a credit of $20/mo. or $40/mo. each to your Fios and Verizon Wireless bills, for a total credit of $40/mo or $80/mo as applicable. Credit is fulfilled at an account level and only one promotional credit per account. Discounts are applied once both services are activated. All discounts apply as long as Verizon provides & business maintains both services at the qualifying levels. Limited time offer. Offer available only to business customers who are new to Verizon and who sign up for a qualifying Fios Business Internet plan and a qualifying Verizon Wireless Business Unlimited plan. Existing Verizon customers are not eligible. One time $100 discount offer fulfilled as a bill credit to your Verizon Wireless account and will appear within 1-2 billing cycles. May only be combined with select offers. Limited time offer. $49 activation fee applies based on speed tier. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental (except in Maryland, where the wireless Fios Router is available for $299.99 purchase and $15/mo rental). Wireless router models and prices are subject to change. $49.00 activation fee applies with 2 year contract; $99.00 activation fee applies with no annual contract. Wireless router available for $49.00, subject to change. Verizon Basic Internet will be provisioned at up to 1Mbps, 3Mbps, 5Mbps, 7Mbps or 10–15Mbps based on VZ line qualifications requirements. Availability subject to final confirmation by Verizon. Offer available to new and existing customers. Requires 2-yr term agreement. Includes unlimited direct-dialed voice calls to anywhere in the US. Selected activation and installation charges are waived. Additional charges may apply for inside wiring and/or other installation services. Additional Universal Service Fee, taxes and other charges apply. Call detail is not provided for unlimited calling. Offer available to new customers with 100 voice lines or fewer in select areas only, subject to credit review. BDV requires an existing Internet connection of 5Mbps or higher. $99.99 activation and $200 installation fees apply. Additional charges apply for inside wiring and/or other installation services. Phone equipment purchase req'd, starting at $85.00. Call detail is not provided for unlimited calling. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental (except in Maryland, where the wireless Fios Router is available for $299.99 purchase and $15/mo rental). Wireless router models and prices are subject to change.. $99.99 activation and $89.99 installation fees (first three existing TV outlets) apply. Additional charges apply for inside wiring and/or other installation services. $11.99/mo. HD set top box, franchise and regulatory fees, up to $8.89 Regional Sports Network (RSN) fee, $11.49 Broadcast Fee, other taxes and fees apply. Equipment shipping charge may apply. Program availability varies by location. Number of channels is approximation. High Definition (HD) TV with HD STB required for HD programming. Certain TV plans, Pay Per View (PPV) and Subscription or fee-based Video On Demand (VOD) are not permitted for viewing in restaurants, bars or other customer service areas. Channel lineup is subject to change and not all channels will be available at all times. Blackout restrictions apply. Month-to-month service without an annual contract required. Req. compatible device and Fios® TV. Content restrictions may apply. Fios Internet req'd for in-office use. Full channel access and DVR streaming require Fios Multi-Room DVR enhanced or Premium Service. Max. combined 5 simultaneous live TV streams and/or DVR streams per media server. Streaming of TV shows and movies On Demand included in your plan is available to all business customers. Streaming of rented/purchased TV shows and movies On Demand is only available to Private Viewing business customers. Requires acceptance of Terms of Service and Private Viewing conditions at . Early access to Fios TV Mobile app begins with activation & ends upon installation or in 14 days, whichever comes first. Wireless data charges may apply. Offer available to eligible and verified members of the U.S. military and U.S. Veterans in select areas with Business Fios Internet with a two year agreement, subject to credit review. Not available in all areas/locations. Upon military service verification through Veterans Advantage, eligible customers will receive a discount in the amount of $5/month for speeds up to 500M/500M; or $10/month for 940/880 Mbps and 2048/2048 Mbps (where available), for as long as that customer maintains qualifying Business Fios Internet service. Not available for month-to-month plans. Eligible customers must complete the military service verification process within 30 days of the order to get the discount. Available to businesses with 19 employees or less. Requires current Fios Business Internet service. Business Internet Secure licenses are sold in packs of 5, 10, and 25 with one license covering one device (laptop, desktop, smartphone or tablet). One license pack at a time per customer account. Prices are monthly and exclusive of taxes and fees. Terms and conditions apply. System requirements: Windows 7 and above; Mac OSX 10.9 and above; Android OS 5.0 and above, or Apple iOS 10.0 and above. 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These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreVerizon Phone Insurance and Device Protection Plans for Business
We've got some great deals going on right now exclusively for our online customers... chat now to hear more! Rest easy knowing your devices are covered for loss, theft and damage by making the most of this limited-time chance to enroll in one of our phone insurance plans by 4.13.24. Get the protection your business needs, with a range of coverage options to choose from, including a plan that's less than $5/mo per device. Best for businesses that depend on their devices to get the job done. Total Mobile Protection for Business consists of: Wireless Phone Protection, Verizon Extended Warranty and Tech Coach (each available separately). Lost, stolen or damaged device replacements are provided by Wireless Phone Protection, which is insurance coverage underwritten in Georgia by LM General Insurance Company (Boston, MA), in Indiana by Indiana Insurance Company (Boston, MA), in Louisiana by Liberty Personal Insurance Company (Boston, MA), in New Jersey by Liberty Mutual Mid-Atlantic Insurance Company (Boston, MA), and in all other states, Liberty Insurance Underwriters Inc. (Boston, MA) or one of its insurance company affiliates; in Florida, Wireless Phone Protection includes coverage for post-warranty malfunctions (device replacement deductible and claim limit apply). Asurion Insurance Services, Inc. (in California, Agent License #OB35141; in Iowa, Agent license #1001000131), is the Agent and provides the claims servicing under this program. Except in Florida, repairs and replacements for post-warranty malfunctions are provided through the Verizon Extended Warranty program; the obligor of the Extended Warranty program is Verizon Wireless Services, LLC. All Same Day Delivery and Setup services (a benefit of Tech Coach) are subject to the following: available in select locations, which are subject to change at any time, contingent on certain criteria, including customer location, technician availability, and inventory availability. Same Day Delivery and Setup for new devices is only available for devices purchased on verizon.com, if presented as an option at the time of device purchase. Same Day Delivery and Setup for insurance replacements is available for select smartphones with approved claims, with eligibility determined at time of claim approval. Replacement device could be new or refurbished. Select smartphones that only have a cracked front screen are eligible for cracked screen repair (smartphones with damage to the back glass or other damaged components beyond front glass are not eligible for cracked screen repair). Subject to parts availability, in select locations, which are subject to change at any time. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Eligibility for cracked screen repair will be determined at time of claim approval. Visit phoneclaim.com/verizon to check current device eligibility. This benefit is provided by Wireless Phone Protection. Replacement or repair for post-warranty malfunctions is provided under Verizon Extended Warranty. Repairs are available for select smartphones only, in select locations, subject to parts and technician availability. Eligibility for repair will be determined at the point of Extended Warranty claim. If a repair option is not available for your model smartphone, you will be offered a replacement device, and the Extended Warranty $49 replacement fee will be waived. Verizon Extended Warranty is not available in Florida or for Florida customers. In Florida, extended warranty coverage is provided by the insurance program (device replacement deductible and claim limit apply). The $99 damage deductible will apply for all damage that is ineligible for cracked screen repair. The $99 damage deductible will not apply if your loss and theft deductible is under $99. In such cases, the damage deductible will be the same as your loss and theft deductible. Available in select locations and for select laptops, which are subject to change at any time. Laptop health checkups are limited to diagnostic exams only, and do not include troubleshooting, triage, repair or replacement services. Anti-virus software installation, scanning and virus removal (if applicable) will also be provided. Get live, on-demand access to Tech Coach experts who can help you better utilize your device and connect it to virtually anything else. For businesses that rely on their devices for day-to-day operations. Total Equipment Coverage consists of: Wireless Phone Protection and Verizon Extended Warranty. Lost, stolen or damaged device replacements are provided by Wireless Phone Protection, which is insurance coverage underwritten in Georgia by LM General Insurance Company (Boston, MA), in Indiana by Indiana Insurance Company (Boston, MA), in Louisiana by Liberty Personal Insurance Company (Boston, MA), in New Jersey by Liberty Mutual Mid-Atlantic Insurance Company (Boston, MA), and in all other states, Liberty Insurance Underwriters Inc. (Boston, MA) or one of its insurance company affiliates; in Florida, Wireless Phone Protection includes coverage for post-warranty malfunctions (device replacement deductible and claim limit apply). Asurion Insurance Services, Inc. (in California, Agent License #OB35141; in Iowa, Agent license #1001000131), is the Agent and provides the claims servicing under this program. Except in Florida, repairs and replacements for post-warranty malfunctions are provided through the Verizon Extended Warranty program; the obligor of the Extended Warranty program is Verizon Wireless Services, LLC. Approved claims may be eligible for next day device replacements based on claim approval time, except in Alaska and Hawaii. Customers in AK and HI will receive shipping options at the time of claim approval. Replacement devices may contain original or non-original replacement parts. Colors, features and accessory compatibility are not guaranteed. Claims may be fulfilled with new or refurbished devices of the same model or another model of like kind and quality. Select smartphones that only have a cracked front screen are eligible for cracked screen repair (smartphones with damage to the back glass or other damaged components beyond front glass are not eligible for cracked screen repair). Subject to parts availability, in select locations, which are subject to change at any time. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Eligibility for cracked screen repair will be determined at time of claim approval. Visit phoneclaim.com/verizon to check current device eligibility. This benefit is provided by Wireless Phone Protection. Replacement or repair for post-warranty malfunctions is provided under Verizon Extended Warranty. Repairs are available for select smartphones only, in select locations, subject to parts and technician availability. Eligibility for repair will be determined at the point of Extended Warranty claim. If a repair option is not available for your model smartphone, you will be offered a replacement device, and the Extended Warranty $49 replacement fee will be waived. Verizon Extended Warranty is not available in Florida or for Florida customers. In Florida, extended warranty coverage is provided by the insurance program (device replacement deductible and claim limit apply). The $99 damage deductible will apply for all damage that is ineligible for cracked screen repair. The $99 damage deductible will not apply if your loss and theft deductible is under $99. In such cases, the damage deductible will be the same as your loss and theft deductible. For businesses that only want coverage for post-warranty malfunctions. Get help fast at an Authorized Repair Facility for battery replacements and other post-warranty malfunctions. Verizon Extended Warranty is a service contract, separate and distinct from any product/service warranty which may be provided by the device manufacturer, and does not extend the term of any such product/service warranty. Replacement or repair for post-warranty malfunctions is provided under Verizon Extended Warranty. Repairs are available for select smartphones only, in select locations, subject to parts and technician availability. Eligibility for repair will be determined at the point of Extended Warranty claim. If a repair option is not available for your model smartphone, you will be offered a replacement device, and the Extended Warranty $49 replacement fee will be waived. Verizon Extended Warranty is not available in Florida or for Florida customers. In Florida, extended warranty coverage is provided by the insurance program (device replacement deductible and claim limit apply). Replacement or repair for post-warranty malfunctions is provided under Verizon Extended Warranty. Repairs are available for select smartphones only, in select locations, subject to parts and technician availability. Eligibility for repair will be determined at the point of Extended Warranty claim. If a repair option is not available for your model smartphone, you will be offered a replacement device, and the Extended Warranty $49 replacement fee will be waived. Verizon Extended Warranty is not available in Florida or for Florida customers. In Florida, extended warranty coverage is provided by the insurance program (device replacement deductible and claim limit apply). Get comprehensive coverage information for customers nationwide and in New York. TechTeam provides 24/7, on-demand access to tech experts who can help you with virtually any software, hardware or cloud issue. Power through your day and worry less about device issues with coverage for loss, theft and damage – even water damage. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or . Verizon device protection options are available for eligible Verizon business wireless lines and devices. You must enroll within 30 days of device activation or during another qualifying event. Certain benefits are available with select plans. Claims limitations, deductibles and terms apply.
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