How is your fleet tracking software different from other providers?

There are lots of GPS tracking providers who only sell one thing. It means if you need something else for your fleet – ELD, route planning, dispatch, work order management – then you need to go through the whole selection process again and deal with another supplier. And then if you want these different solutions to talk to each other, that's a whole other conversation. Verizon Connect is one of the few providers that can provide you with a full end-to-end platform solution that covers your mobile resource management needs now, and into the future.

What features do the best asset tracking software provide?

The best asset management solutions tracks both powered and non-powered assets, provides an easy-to-use, intuitive platform with mobile apps and integrates asset data with your existing technology, like vehicle tracking, billing and maintenance systems. They provide additional features and functionality, such as a long battery life, a configurable ping rate that you can change yourself and reporting for location, geofencing and movement plotting. Lastly, look for a provider who is reliable, accommodating, trusted in the industry and will support an asset's entire lifecycle.

What are Contact Center Edge Solutions?

Get end-to-end support to prepare, deploy, manage and maintain CPE when you rely on Edge solutions. We provide the right mix of equipment and site services to roll out advanced communications network and devices for a flat monthly fee—helping you avoid upfront capital expenses and allowing you to focus on strategic initiatives.

Is Software Defined Interconnect available with Verizon Ethernet Services?

Yes, Software Defined Interconnect is available with all Ethernet Services to provide: - Software-driven connections to 200+ cloud service providers - Fast installs with scalable bandwidth up to 10 Gbps - Fixed, low-cost, monthly subscription per connection

What kind of tech support is included?

Support for installation and maintenance of products included in Business Mobile Secure is provided via live chat with security experts.

How does DX Advisory Services work?

A customer selects from a pre-packaged suite of services, the particular DX Advisory Services offering that meets his business objectives. A Verizon DX Advisory consultant will then meet with the customer team to conduct an initial Assessment Workshop. Based on the results of the Workshop the customer selects one area to focus on. We will provide a next steps document, which may include key discussion topics and feedback, prescriptive insights, strategy, roadmap, and recommended next steps. Whether you're looking to drive better customer engagement, make your operation more efficient or transform the business landscape, Verizon can help.

Is there some kind of guarantee if I am breached?

Unfortunately, no. While no provider can guarantee that you won't be breached, a security bundle like Business Mobile Secure can help reduce the risk of it happening to you.

What equipment do I need with Business Digital Voice?

Business Digital Voice requires IP phones that work over an internet connection. These phones allow you to manage some of your Business Digital Voice features right from the phone and provide high quality calls. Verizon offers a variety of IP phones starting at $85.00 to best fit your business needs. At this time, we do not allow customers to bring their own VoIP equipment. If you do not want to purchase IP Phones, you can purchase an Analog Terminal Adapter (ATA) starting at $85.00 to use with two telephones. You plug your traditional analog phone(s) into the adapter and it will run over IP. Please note: you cannot plug IP Phones into an ATA. PBX and Key Systems are not supported on ATAs. Customers faxing on Business Digital Voice will need an ATA. Please see "Can I use my fax, alarm, or credit card lines on Business Digital Voice" for more information.

How is your fleet tracking software different from other providers?

There are lots of GPS tracking providers who only sell one thing. It means if you need something else for your fleet – ELD, route planning, dispatch, work order management – then you need to go through the whole selection process again and deal with another supplier. And then if you want these different solutions to talk to each other, that's a whole other conversation. Verizon Connect is one of the few providers that can provide you with a full end-to-end platform solution that covers your mobile resource management needs now, and into the future.

What features do the best asset tracking software provide?

The best asset management solutions tracks both powered and non-powered assets, provides an easy-to-use, intuitive platform with mobile apps and integrates asset data with your existing technology, like vehicle tracking, billing and maintenance systems. They provide additional features and functionality, such as a long battery life, a configurable ping rate that you can change yourself and reporting for location, geofencing and movement plotting. Lastly, look for a provider who is reliable, accommodating, trusted in the industry and will support an asset's entire lifecycle.

What are Contact Center Edge Solutions?

Get end-to-end support to prepare, deploy, manage and maintain CPE when you rely on Edge solutions. We provide the right mix of equipment and site services to roll out advanced communications network and devices for a flat monthly fee—helping you avoid upfront capital expenses and allowing you to focus on strategic initiatives.

Is Software Defined Interconnect available with Verizon Ethernet Services?

Yes, Software Defined Interconnect is available with all Ethernet Services to provide: - Software-driven connections to 200+ cloud service providers - Fast installs with scalable bandwidth up to 10 Gbps - Fixed, low-cost, monthly subscription per connection

What kind of tech support is included?

Support for installation and maintenance of products included in Business Mobile Secure is provided via live chat with security experts.

How does DX Advisory Services work?

A customer selects from a pre-packaged suite of services, the particular DX Advisory Services offering that meets his business objectives. A Verizon DX Advisory consultant will then meet with the customer team to conduct an initial Assessment Workshop. Based on the results of the Workshop the customer selects one area to focus on. We will provide a next steps document, which may include key discussion topics and feedback, prescriptive insights, strategy, roadmap, and recommended next steps. Whether you're looking to drive better customer engagement, make your operation more efficient or transform the business landscape, Verizon can help.

Is there some kind of guarantee if I am breached?

Unfortunately, no. While no provider can guarantee that you won't be breached, a security bundle like Business Mobile Secure can help reduce the risk of it happening to you.

What equipment do I need with Business Digital Voice?

Business Digital Voice requires IP phones that work over an internet connection. These phones allow you to manage some of your Business Digital Voice features right from the phone and provide high quality calls. Verizon offers a variety of IP phones starting at $85.00 to best fit your business needs. At this time, we do not allow customers to bring their own VoIP equipment. If you do not want to purchase IP Phones, you can purchase an Analog Terminal Adapter (ATA) starting at $85.00 to use with two telephones. You plug your traditional analog phone(s) into the adapter and it will run over IP. Please note: you cannot plug IP Phones into an ATA. PBX and Key Systems are not supported on ATAs. Customers faxing on Business Digital Voice will need an ATA. Please see "Can I use my fax, alarm, or credit card lines on Business Digital Voice" for more information.

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UCaaS vs. CCaaS: Why Your Business Needs Both Business

We've got some great deals going on right now exclusively for our online customers... chat now to hear more! Author: Rose de Fremery,Regardless of your business's size or industry, you're likely looking for effective ways to improve your communication and collaboration. Unified communications as a service (UCaaS) and contact center as a service (CCaaS) are powerful solutions for enhancing internal collaboration among employees to help agents provide excellent customer service. When combined, UCaaS and CCaaS can deliver even greater advantages than they otherwise would on their own. Here's what you need to know about UCaaS and CCaaS, the benefits they offer and why organizations are increasingly opting to embrace both technologies. What are UCaaS and CCaaS?,is designed to support and enhance internal employee and external collaboration. It unites business communication tools such as voice, video, messaging, collaboration and presence under a single umbrella. With UCaaS, employees can easily communicate and collaborate with one another and with customers from anywhere using the channel that's most appropriate for the task. For example, colleagues from the sales team can virtually meet to discuss their progress toward their quarterly targets using UCaaS's videoconferencing capabilities, while an employee who only needs to ask a finance team member a quick question about an invoicing procedure can simply message that person. Presence information indicates whether someone is busy or available for a conversation, making it easier to choose the right moment to reach out. , by contrast, enables and optimizes customer communications. Advancing far beyond the traditional model, CCaaS integrates a range of customer-facing communication channels such as voice, SMS, chat, social media and email into a single platform. It seamlessly routes conversations across these channels, allowing customers to switch to a more convenient channel without losing crucial context or having to start over from the beginning. And because CCaaS is cloud-based, agents are able to work from virtually anywhere and connect with customers at any time. Companies can also leverage the analytics found in a CCaaS solution to continually improve the customer experience (CX). As such, CCaaS is ideal for any company trying to provide an . UCaas vs. CCaaS: How do they compare?,UCaaS and CCaaS resemble each other in a few key aspects. Notably, they're both modern communications technologies that support conversations across multiple channels. Because they're both cloud-based solutions, UCaaS and CCaaS are more cost-effective than premises-based business communications infrastructure—particularly in the case of businesses that have multiple locations or support remote workforces. They can both be easily scaled up or down as needed, and they also integrate with other emerging technologies like artificial intelligence (AI) and application programming interfaces (APIs). They can also integrate with one another, enabling businesses to maximize employee and customer experiences. UCaaS and CCaaS: What are the benefits?,You can use UCaaS to enhance workplace collaboration, whether your employees are working alongside one another in a physical office or they're distributed across various geographic locations. This capability, once handy, is increasingly essential. According to research from PwC, 63% of employees . In recent years, many companies have improved their productivity even further by integrating their UCaaS solutions with such as business productivity suites and customer relationship management (CRM) software. Because UCaaS solutions are cloud-based they can be quickly scaled up or down to meet your business needs. Additionally, you pay for what you need on a subscription basis rather than having to make upfront capital investments in infrastructure. UCaaS solutions can also be accessed fromanywhere with an internet connection and a device such as a smartphone or laptop, offering your company a cost-effective option for maintaining business continuity in the event of an emergency or an unexpected outage. Lastly, since UCaaS solutions are fully managed by a service provider, it can help reduce the IT team's administrative workload. With the time saved, IT professionals can focus their attention and talent on strategic digital transformation initiatives that advance key business goals. CCaaS, meanwhile, is a valuable asset for transforming the customer experience. In addition to supporting seamless omnichannel customer communications and for convenient engagement on their preferred channels, CCaaS can also improve contact center productivity. Rather than juggling various communications tools that don't integrate with one another and refuse to carry over crucial context that's needed to deliver satisfying service, contact center professionals can enjoy a unified view of all their customer communications from within a single platform (if a CRM system has been integrated). They can also access this view using the device of their choice, remaining as productive while working from home as they would be in a traditional office setting. Some CCaaS providers offer that help contact center teams forecast agent availability and optimize resource use, further advancing the capabilities of those departments. Additionally, CCaaS offers organizations the flexibility required to support agents working from anywhere and the scalability to accommodate seasonal demands. UCaaS vs. CCaaS: Why do businesses need both?,Businesses once thought of employee communication as entirely separate from customer communication, but this distinction is no longer as salient in an all-digital, work-from-anywhere world. Research has found that can help increase profitability and growth. According to Gallup, highly engaged employees tend to be , which means the organization is better able to retain crucial institutional knowledge. Motivated employees also consistently provide a that keeps customers coming back, which in turn increases opportunities for revenue generation. Accordingly, rather than simply comparing UCaas vs. CCaaS with the intention of choosing one over the other, understand how can dramatically elevate your CX. For example, by integrating UCaaS and CCaaS, you can streamline the flow of communication between the contact center and employees in other departments. This way, if a customer opens a chat session with the contact center team and asks a question that would be best answered by the product division, the agent assisting that customer can get a quick, accurate and helpful response on their behalf. You can also integrate your UCaaS and CCaaS platforms with your CRM application, retaining crucial contextual information about the customer and their query that can help your business deliver faster, more effective service. When UCaaS and CCaaS solutions have been integrated, employees can find it easier to navigate their way to the features they need than they would if they had to keep track of separate tools for separate streams of communication. This optimized workflow reduces the friction employees experience while on the job, enhancing their satisfaction and increasing their engagement. Some CCaaS providers offer that help contact center teams forecast agent availability and optimize resource use, further advancing the capabilities of those departments. Businesses that combine UCaaS and CCaaS can also reduce their communications costs, easing IT's administrative burden and simplifying vendor relationships in the process. Maximize the combined potential of UCaaS and CCaaS,Businesses want to be confident that they're making smart, strategic investments in communication technology. While you might once have evaluated UCaaS vs. CCaaS as siloed tools with entirely separate purposes, these two technologies are now complementary assets that can simultaneously optimize the employee experience and the customer experience. With the combined advantages that UCaaS and CCaaS offer, you can become more responsive to your employees' needs while also better serving your customers. In doing so, your employees will be far more likely to unlock their full creative potential, more easily adapt to uncertainty in the market and enjoy enduring customer loyalty. Learn how Verizon's and can help remove collaboration barriers and improve productivity. If you'd like to receive new articles, solutions briefs, whitepapers and more—just let us know. . * Indicates a required field. We will follow up from your contact request using the information provided. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed

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MiCTA Solutions Provider

Verizon Business provides MiCTA members with a broad range of technology services at attractive prices—everything from IP, data, and managed services to long distance and conferencing – audio, video, and web. Whether you have a short-term need or are planning for the future, our customer service teams will help you identify and implement the right solution for your situation. Hear how Verizon can accelerate your IT and network modernization, and digitally transform your organization. You will learn:,Many communities are having trouble participating in the digital economy. Verizon is partnering with agencies to support those underserved communities with hotspots and mobile devices to access wireless broadband and voice services to promote economic and social advancement. Our moderator Russ Anderson, Director Public Sector sales, led the discussions focused on:,We have the experience and expertise to help every agency take on their greatest challenges. Call us: 1-855-343-7283,Or we'll call you:,Email:,

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MiCTA Wireless Solutions Provider

Verizon has entered into a new contract with MICTA (formerly the Michigan Collegiate Telecommunications Association), which offers services to its members nationwide. Available plans include Basic, Smartphone and Mobile Broadband. Public Safety plans feature unlimited Smartphone plans, Mobile Priority and Preemption, and the Private Core Network for First Responders. . Hear how Verizon can accelerate your IT and network modernization, and digitally transform your organization. You will learn:,Our innovative solutions and relaibce network can help you give students, administrators and teachers the digital tools they need to connect, collaborate, learna nd succeed from virtually anywhere. Discover how digital inclusion initiatives are enabling more access to technology and connectivity to underserved communities. Closing the digital divide goes beyond the schools, affecting the community as a whole. An innovative new program aimed at bridging the digital divide for adults is the aim of California Technical School. In our newest podcast episode, explore the Hammon Senior Center's digital inclusion program and its remarkable impact on the lives of elderly community members. We recently spoke to two experts with insight into a program at Highlands Community and Technical School in Sacramento and how it's changing lives. Mobile device management (MDM) solutions help you access mobile devices, keep your data secure and empower employees to be more productive. Work doesn't just get done in the office. How do you extend that secure access to the places your organization needs to go. First to answer the call. First to respond. All our Response Connectivity solutions are dedicated to public safety communications. Verizon Connect is a leading provider of fleet management solutions for government agencies and enterprise organizations. The Networkfleet platform is a GPS vehicle tracking system that offers comprehensive reporting, vehicle diagnostics, fleet maps and a fuel reporting suite. ThingSpace, our IoT development platform, centralizes development and management of solutions, helping bring your IoT solutions to life. Please call,or and a Verizon representative will be in touch with you. Please submit your information via the Contact us form and a Verizon representative will contact you. Verizon Contract Manager 843-714-4419 These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent AllowedWe use technologies to collect and share information about your use of our site. By continuing, you agree to the use of these capabilities for a better experience and other purposes. Learn more in our .

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