What is Unified Customer Experience?

Verizon Unified Customer Experience (CX), built on Cisco's Hosted Collaboration Solution (HCS) provides organizations with a hosted cloud omnichannel contact center platform that helps them focus on enhancing customer experiences. It also helps improve agent productivity and enables them to seamlessly interact with customers via voice, email, chat, social and mobile.

How does Unified Customer Experience work?

The contact center agents log into their desktop which is on the dedicated hosted secure cloud to immediately take charge of the daily customer care. Customers are routed to the right agent with the skills necessary to satisfy even the most challenging customers, delivering fast call resolution. Agents can be located virtually anywhere and have the full capability of all the Unified CX features. Supervisors' work days are made easier with visual dash boards, tools for scheduling and skilling agents and intuitive reports that help improve agent performance. Overall, Verizon brings the full capability of the Unified CX contact center right to the desktop, where supervisors easily review teams to better manage call center performance.

What is DX Advisory Services?

DX is a suite of consulting services engagements focused on helping customers improve their constituents' experiences and transforming the customer's enterprise. The engagements utilize a business outcome approach, are individually packaged and delivered by experienced customers experience (CX) consultants based on wherever a customer may be on the Digital Maturity Continuum. DX Advisory Services delivers complete lifecycle services from initial discovery, strategy and assessments through solutions design, integration and implementation.

What services complement Verizon Ethernet Services?

We can meet a wide variety of network connectivity needs with a full suite of products and services that complement Ethernet, including: - Managed Software Defined WAN (SD WAN) for network automation that can help simplify operations and improve agility - Virtual Network Services (VNS) to spin up new services and capabilities on demand in a plug-and-play manner - Software Defined Interconnect that enables automated, no-touch connections to the cloud and data centers

What are Business Communications Design Services?

Our Business Communications Design Services deliver both business and technical guidance to help you identify where you want to go and the best way to get there. Through the design and implementation of world-class communication solutions, we help give your organization a competitive edge. Our deep bench of consultants has the expertise and experience to build solutions that serve both today and tomorrow's workforce.

What is Business Communications Adoption Services?

Verizon Adoption Services is a value-added white glove service that focuses attention on the end-user experience and achieving business results for your organization. Adoption Services allow you to get the most out of your UC&C investment by helping drive faster and more complete adoption among your workforce.

How does DX Advisory Services work?

A customer selects from a pre-packaged suite of services, the particular DX Advisory Services offering that meets his business objectives. A Verizon DX Advisory consultant will then meet with the customer team to conduct an initial Assessment Workshop. Based on the results of the Workshop the customer selects one area to focus on. We will provide a next steps document, which may include key discussion topics and feedback, prescriptive insights, strategy, roadmap, and recommended next steps. Whether you're looking to drive better customer engagement, make your operation more efficient or transform the business landscape, Verizon can help.

How does Web Acceleration work?

Web Acceleration leverages a global network of more than 165 Points-of-Presence (PoP) to keep your web content closer to where your users work, play and browse. That combines with its open peering policies to help reduce latency and maximize web speed, so your customers feel like your server infrastructure is close by. In addition, its intelligent load balancing and compression further help speed up secure content delivery to even the most remote geographic locations. That can help you scale your web services quickly and securely to new markets.

What is Unified Customer Experience?

Verizon Unified Customer Experience (CX), built on Cisco's Hosted Collaboration Solution (HCS) provides organizations with a hosted cloud omnichannel contact center platform that helps them focus on enhancing customer experiences. It also helps improve agent productivity and enables them to seamlessly interact with customers via voice, email, chat, social and mobile.

How does Unified Customer Experience work?

The contact center agents log into their desktop which is on the dedicated hosted secure cloud to immediately take charge of the daily customer care. Customers are routed to the right agent with the skills necessary to satisfy even the most challenging customers, delivering fast call resolution. Agents can be located virtually anywhere and have the full capability of all the Unified CX features. Supervisors' work days are made easier with visual dash boards, tools for scheduling and skilling agents and intuitive reports that help improve agent performance. Overall, Verizon brings the full capability of the Unified CX contact center right to the desktop, where supervisors easily review teams to better manage call center performance.

What is DX Advisory Services?

DX is a suite of consulting services engagements focused on helping customers improve their constituents' experiences and transforming the customer's enterprise. The engagements utilize a business outcome approach, are individually packaged and delivered by experienced customers experience (CX) consultants based on wherever a customer may be on the Digital Maturity Continuum. DX Advisory Services delivers complete lifecycle services from initial discovery, strategy and assessments through solutions design, integration and implementation.

What services complement Verizon Ethernet Services?

We can meet a wide variety of network connectivity needs with a full suite of products and services that complement Ethernet, including: - Managed Software Defined WAN (SD WAN) for network automation that can help simplify operations and improve agility - Virtual Network Services (VNS) to spin up new services and capabilities on demand in a plug-and-play manner - Software Defined Interconnect that enables automated, no-touch connections to the cloud and data centers

What are Business Communications Design Services?

Our Business Communications Design Services deliver both business and technical guidance to help you identify where you want to go and the best way to get there. Through the design and implementation of world-class communication solutions, we help give your organization a competitive edge. Our deep bench of consultants has the expertise and experience to build solutions that serve both today and tomorrow's workforce.

What is Business Communications Adoption Services?

Verizon Adoption Services is a value-added white glove service that focuses attention on the end-user experience and achieving business results for your organization. Adoption Services allow you to get the most out of your UC&C investment by helping drive faster and more complete adoption among your workforce.

How does DX Advisory Services work?

A customer selects from a pre-packaged suite of services, the particular DX Advisory Services offering that meets his business objectives. A Verizon DX Advisory consultant will then meet with the customer team to conduct an initial Assessment Workshop. Based on the results of the Workshop the customer selects one area to focus on. We will provide a next steps document, which may include key discussion topics and feedback, prescriptive insights, strategy, roadmap, and recommended next steps. Whether you're looking to drive better customer engagement, make your operation more efficient or transform the business landscape, Verizon can help.

How does Web Acceleration work?

Web Acceleration leverages a global network of more than 165 Points-of-Presence (PoP) to keep your web content closer to where your users work, play and browse. That combines with its open peering policies to help reduce latency and maximize web speed, so your customers feel like your server infrastructure is close by. In addition, its intelligent load balancing and compression further help speed up secure content delivery to even the most remote geographic locations. That can help you scale your web services quickly and securely to new markets.

Improve customer experience service

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How to Improve Customer Experience Business

We've got some great deals going on right now exclusively for our online customers... chat now to hear more! How to improve customer experience,Author: Shane Schick,Companies may have deep expertise in the products and services they sell, but not necessarily in how to improve customer experience (CX) elements that surround them. If sales decline, for example, is it because the products are less popular, or are customers having a difficult time finding what they are looking for when they visit your website, or is the checkout process taking too long? If they leave a negative review of a service your company offers, do the right people within the company know what happened, understand how to rectify the issue through training, policy or other changes?,Companies that know how to improve customer experience study every step the customer takes as they develop a relationship with their brand. They know that doing so can help them build momentum to continue scaling their business. This could explain why Gartner® found that organizations that demonstrate how customer satisfaction affects areas such as growth, margin and profitability are . What is customer service experience?,It's easy to dismiss customer service as the department where people come to in order to make complaints, or to get troubleshooting tips from a contact center agent. The most successful firms look at it more holistically, recognizing that the customer service experience includes every interaction with a company before, during and after a purchase. Evaluating customer service experience requires also considering how employees are treated and what customers will see, think and feel at every touchpoint and interaction with the company and its offerings. If your company is looking to learn how to improve customer experience, know that it starts with taking the following five actions:,1. Build a holistic customer journey that involves all departments,Even in organizations where there is a dedicated customer experience (CX) team or chief customer officer, gathering input and insights from every business function is critical. Consulting and encouraging participation at all levels ensures your strategy will reflect the full range of customer needs, and will likely make it easier to secure buy-in from line of business leaders. Data from the marketing team, for instance, can help you understand where customers are discovering your brand and its offerings. This can help identify their so that you can serve them accordingly. The sales team's close connection with customers, meanwhile, can help inform the development of representative personas you use to segment and begin . Then there are the contact center team members, who can convey common areas of frustration customers have, allowing your CX strategy to focus on reducing or eliminating them. 2. Understand and map your customer journey,A customer lands on your website, or walks into your store. What happens next?,Journey maps are seldom one-and-done projects but will need to evolve over time as your company introduces new offerings, expands into other markets or simply grows to serve larger volumes of customers. 3. Build a strong employee experience,It's critical for businesses to understand the connection between employee experience and customer experience, and how they impact one another. No one wants to deal with a company staffed by stressed out, disgruntled or distracted team members. These attitudes or emotional states often reflect an environment where companies have not equipped and empowered people to do their best work. A good example is whether or not employees are armed with the right tools and have insights from data to provide better service. They not only need to be able to understand and analyze it, but they also need , wherever their coworkers are and regardless of the business function they serve. Offering a positive employee experience serves as the foundation for businesses looking to learn how to improve customer experience. This is because people who feel prepared to do their jobs well are often motivated to meet or even surpass customer expectations. 4. Capture customer feedback,A vital element in learning how to measure customer experience is how your business handles customer feedback. For years, contact center agents have wrapped up an engagement with customers by asking them a few standard survey questions about whether they're satisfied with how their issue was resolved. While that's a common form of feedback, it's far from the only one companies can pursue. Look at how to gather feedback through every available channel. This could include social media messages, links to surveys through e-mail newsletters, review sites or even focus groups. This feedback should directly influence how your CX strategy develops over time. 5. Capture and measure ROI for CX,Given the effort and budget involved, business leaders will expect you to understand how to measure customer experience improvements too. To some extent, your results can be translated into common key performance indicators (KPIs) such as sales volumes and customer churn. More CX-specific metrics include , customer effort score (CES) and Net Promoter Score (NPS). Regardless of the metric you choose, make sure you apply it consistently and in a way that allows for the data to be reported and discussed by all relevant stakeholders. Once you've learned how to measure customer experience, you can continue to develop your strategy by working with a trusted provider of . Learn how Verizon can help ensure you're investing in the that position you for long-term success. Gartner, Gartner Says Most Customer Experience Programs are not Delivering on the Promise of Improving Differentiation and Helping Brands Better Compete, Matt LoDolce, May, 2022. If you'd like to receive new articles, solutions briefs, whitepapers and more—just let us know. . * Indicates a required field. We will follow up from your contact request using the information provided. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed

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Improve Customer Experience for the Energy and Utilities Sector

Not only will building a modern digital ecosystem improve your overall operations, but in the face of evolving expectations, it is a critical component to attracting new customers. As deregulations open up more choices for your customers, if you aren't actively adding the engagement and convenience options they crave, you may lose them. We can help you deliver better experiences—and improve satisfaction—across all customer touch points. From engaging with your customers across multiple channels to providing them with actionable information about their consumption to streamlining response times using integrated systems, our CX solutions can help you attract and keep a loyal customer base. Find out what people are saying about the roles played by humans and machines in online interactions with brands. Learn why an exceptional contact center experience helps companies deliver long-term customer loyalty and thrive in a competitive marketplace. Explore how consumers feel about sharing their data to get personalized experiences in return. Verizon cloud contact center solutions provide quick and reliable network connections that can help scale quickly while controlling costs. Engage customers, empower agents and build personalized experiences that help set your business apart. Private 5G provides Utilities with a secure, high-speed, low-latency 5G network to help your organization meet the growing demands of automation and more. Verizon 5G Edge provides lower latency and higher bandwidth which could enable greater plant efficiency and operations. Get near real-time monitoring of your utility infrastructure to help reduce the risk of downtime or failure. A smart street lighting system is a sustainable, practical, and cost-effective way to decrease energy usage and expenses. Transform your infrastructure with a networking roadmap for reliable, fast, and scalable connectivity and backup capabilities on demand. From design and implementation to analytics and maintenance, our consultants have the deep industry expertise needed to help you develop strategies that will drive results. Trust us to help you manage the day-to-day tasks that help keep your network secure and agile. Proactively identify vulnerabilities and prioritize threats with our monitoring and management services. Explore a complete life cycle of services, from initial discovery, strategy and assessments through solutions design, integration and implementation. Modernize your current infrastructure with state-of-the-art smart technology. Transform your production and distribution models to help streamline the delivery of services. Protect your infrastructure and information while addressing stringent security requirements. Help make every stage of your operations more efficient, safe and secure with our advanced network solutions. Learn how we helped a utility customer improve power quality and customer service, reduce truck rolls, enhance ease of decision-making and reduce IT overhead. Learn why processing sensor data at the edge can help energy and utility businesses quickly make autonomous decisions, improve worksite safety, reduce energy consumption and improve network performance. Read about the new momentum for climate change mitigation that has both governments and companies alike racing to reach net zero. Learn what utility companies can do to help secure their voice channels. Discover intelligent lighting for energy-efficient communities. Remote operation & 5G-enabled technology. Upgrade to our smart street lighting system. Call sales,Chat with us,Have us contact you,Already have an account?

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Improving Customer Experience (CX) in the Financial Industry

Transform the customer experience (CX) and increase brand loyalty by leveraging customer data and integrating emerging technologies. The concept of "banker's hours" no longer applies. Today's customers demand flexible, always-on accessibility that allows them to interact with your institution using advanced, intuitive technologies. By leveraging customer insights data, deploying industry-specific contact center solutions, integrating emerging technologies and providing professional services expertise, we can help you transform the customer experience. We'll help you build tailored, personalized CX solutions that will set your brand apart and put you on a more future-forward path. See the experts take a deep dive into the fundamental customer expectations around mobile banking and explore how institutions are rising to meet that need. AI-enabled voice analytics provides granular insights into customer interactions previously not possible, making it a powerful tool for financial institutions. See how a unified platform allows personalized and preferential treatment. Explore comprehensive features such as voice and digital interactions, reporting, recording, agent optimization and analytics tools. Balance the need for security, while still providing frictionless customer experiences. Design new innovative technologies that will drive brand-new experiences, streamline operations and increase profitability. Protect customer and business data on devices across your whole ecosystem. Integrate security into your IoT services so wireless connections, applications data and device infrastructure can all be protected with one solution. Reduce complexity, control costs and fortify your network infrastructure at—and beyond—the edge. From design and implementation to analytics and maintenance, our consultants have the deep industry expertise needed to help you develop strategies that will drive results. Trust us to help you manage the day-to-day tasks that help keep your network secure and agile. Proactively identify vulnerabilities and prioritize threats with our monitoring and management services. Let us manage your contact center solution while you focus on delivering and meeting customer expectations. Strengthen your operational core and be ready to adapt to changing needs and technologies with networking solutions that are secure and agile. Get informed about cybercriminals and protect your customers' sensitive personal and financial data with the help of our security experts. Accelerate your digital evolution and enable the real-time innovation capabilities you need to thrive now and in the future. Communication between financial services firms and clients have changed but regulatory requirements such as message archiving rules have not. Get insight into the future of work and how the pandemic has affected companies' priorities and investment plans. Learn why brands need to find the right balance between the technology and human elements in interactions. Learn how fast, secure connectivity simplifies and enriches the customer experience. Learn how fast, secure connectivity simplifies and enriches the customer experience. Call sales,Chat with us,Have us contact you,Already have an account?,These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent AllowedWe use technologies to collect and share information about your use of our site. By continuing, you agree to the use of these capabilities for a better experience and other purposes. Learn more in our .

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Questions related to "improve customer experience service"

Case Studies related to "improve customer experience service"

Vista Recreation Improves Customer Experience in Remote Areas Business

Vista Recreation provides guest services that depend on business internet, whether it's a remote mountain setting, a desert or a heavily forested area.

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Florida Panthers Improve Fan Experience with 5G Edge

Learn how the Florida Panthers switched to cashierless checkout using Verizon 5G Ultra Wideband and improved their fan experience and venue operations.

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How HappyOrNot's IoT Solutions Boost Customer Satisfaction Business

Learn how HappyOrNot leveraged Verizon's Cat-M1 IoT solutions to deploy its innovative customer feedback service in the U.S.

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Press related to "improve customer experience service"

Verizon Business, Deloitte bring 5G to retail, transforming customer experiences

Verizon’s 5G and mobile edge compute, coupled with Deloitte’s retail industry and solution engineering experience

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Verizon Business launches IoT Managed Services so customers can focus on growth

Verizon Business, launched IoT Managed Services

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Verizon Business, Granite partner to bring next-gen wireless service to customers

Verizon Business and Granite Telecommunications, LLC today announce a new arrangement to provide the benefits of Granite’s industry-leading, patented EPIK solution on Verizon’s 4G LTE network.

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