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Internet Internet [Internet](https://www.verizon.com)
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Solutions Solutions [Solutions](https://www.verizon.com)
Solutions
- [Products](#)[Products](https://www.verizon.com)
Products
- [Mobile](#)[Mobile](https://www.verizon.com)
Mobile
- [Shop all mobile](https://www.verizon.com/business/products/mobile/)
- [Shop all deals](https://www.verizon.com/business/products/mobile/deals/)
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- [Google](https://www.verizon.com/business/products/mobile/google/)
- [Internet](#)[Internet](https://www.verizon.com)
Internet
- [Shop all deals](https://www.verizon.com/business/products/internet/deals/)
- [Business Internet](https://www.verizon.com/business/products/internet/)
- [Check internet availability](https://www.verizon.com/foryoursmallbiz/Internet)
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- [Internet security solution](https://www.verizon.com/business/products/security/network-cloud-security/business-internet-security/)
- [Network](#)[Network](https://www.verizon.com)
Network
- [Overview](https://www.verizon.com/business/products/networks/)
- [Connectivity innovations](https://www.verizon.com/business/resources/lp/connectivity-innovations/)
- [Managed network services](https://www.verizon.com/business/products/networks/managed-network-services/)
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- [Connectivity](https://www.verizon.com/business/products/networks/connectivity/)
- [On Site 5G & Edge](https://www.verizon.com/business/products/networks/on-site-5g/)
- [CPE and Subscription Services](https://www.verizon.com/business/products/networks/cpe-and-subscription-services/)
- [Security](#)[Security](https://www.verizon.com)
Security
- [Overview](https://www.verizon.com/business/products/security/)
- [DDoS Shield](https://www.verizon.com/business/products/security/network-cloud-security/ddos-shield/)
- [Secure Access Service Edge (SASE)](https://www.verizon.com/business/products/security/network-cloud-security/sase-management/)
- [Managed Security Services](https://www.verizon.com/business/products/security/network-cloud-security/security-device-monitoring-management/)
- [Business Internet Secure](https://www.verizon.com/business/products/security/business-internet-secure/)
- [Verizon Business Internet Security](https://www.verizon.com/business/products/security/network-cloud-security/business-internet-security/)
- [Verizon Business Mobile Internet Security](https://www.verizon.com/business/products/security/network-cloud-security/mobile-internet-security/)
- [Mobile Device Management](https://www.verizon.com/business/products/security/mobile-device-management/)
- [Mobile Threat Defense](https://www.verizon.com/business/products/security/mobile-threat-defense/)
- [Business Mobile Secure Plus](https://www.verizon.com/business/products/security/business-mobile-secure-plus/)
- [Voice and collaboration](#)[Voice and collaboration](https://www.verizon.com)
Voice and collaboration
- [Overview](https://www.verizon.com/business/products/voice-collaboration/)
- [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/)
- [Webex Cloud Communications](https://www.verizon.com/business/products/voice-collaboration/webex-cloud-communications/)
- [Verizon Calling Solutions for Microsoft Teams](https://www.verizon.com/business/products/voice-collaboration/microsoft-teams/)
- [VoIP phone services](https://www.verizon.com/business/products/voice-collaboration/voip/)
- [Business & Enterprise Messaging](https://www.verizon.com/business/products/voice-collaboration/business-sms-solutions/)
- [Business Assistant](https://www.verizon.com/business/solutions/ai-business-assistant/)
- [Plain Old Telephone Service](https://www.verizon.com/business/products/voice-collaboration/plain-old-telephone-service-replacement/)
- [Contact centers and CX](#)[Contact centers and CX](https://www.verizon.com)
Contact centers and CX
- [Overview](https://www.verizon.com/business/products/contact-center-cx/)
- [Cloud contact center](https://www.verizon.com/business/products/contact-center-cx/cloud-contact-center/)
- [Voice security](https://www.verizon.com/business/products/contact-center-cx/voice-security/)
- [Customer engagement](https://www.verizon.com/business/products/contact-center-cx/customer-engagement/)
- [Voice services](https://www.verizon.com/business/products/contact-center-cx/voice-services/)
- [Voice API solutions](https://www.verizon.com/business/products/contact-center-cx/voice-api/)
- [Internet of Things](#)[Internet of Things](https://www.verizon.com)
Internet of Things
- [Overview](https://www.verizon.com/business/products/internet-of-things/)
- [IoT devices](https://www.verizon.com/business/products/internet-of-things/devices/)
- [IoT networks](https://www.verizon.com/business/products/internet-of-things/iot-networks/)
- [5G Standalone & RedCap](https://www.verizon.com/business/products/internet-of-things/iot-networks/5g-standalone-redcap/)
- [IoT platform (ThingSpace) and services](https://www.verizon.com/business/products/internet-of-things/iot-platform-and-services/)
- [IoT applications](https://www.verizon.com/business/products/internet-of-things/iot-applications/)
- [IoT Satellite Connectivity](https://www.verizon.com/business/products/internet-of-things/satellite-connectivity/)
- [Fleet management](https://www.verizonconnect.com?utm_medium=referral&utm_source=verizon&lead=verizonReferral)
- [5G Edge](#)[5G Edge](https://www.verizon.com)
5G Edge
- [Overview](https://www.verizon.com/business/products/5g-edge/)
- [Accelerated Access facial authentication](https://www.verizon.com/business/products/5g-edge/accelerated-access/)
- [Crowd Analytics](https://www.verizon.com/business/products/5g-edge/crowd-analytics/)
- [Go to all products](https://www.verizon.com/business/products/)
- [Industry](#)[Industry](https://www.verizon.com)
Industry
- [Construction](#)[Construction](https://www.verizon.com)
Construction
- [Overview](https://www.verizon.com/business/solutions/industry/construction/)
- [Future-ready worksites](https://www.verizon.com/business/solutions/industry/construction/future-ready-worksites/)
- [Efficient operations](https://www.verizon.com/business/solutions/industry/construction/efficient-operations/)
- [Connected workforces](https://www.verizon.com/business/solutions/industry/construction/connected-workforces/)
- [Data security](https://www.verizon.com/business/solutions/industry/construction/security-for-workforces-digital-data/)
- [Healthcare](https://www.verizon.com/business/solutions/industry/healthcare/)
- [Automotive](#)[Automotive](https://www.verizon.com)
Automotive
- [Overview](https://www.verizon.com/business/solutions/industry/automotive/)
- [Connected vehicles](https://www.verizon.com/business/solutions/industry/automotive/autonomous-connected-vehicles/)
- [Unified technology](https://www.verizon.com/business/solutions/industry/automotive/autonomous-vehicle-deployment-solutions/)
- [Immersive vehicle experiences](https://www.verizon.com/business/solutions/industry/automotive/immersive-customer-vehicle-experiences/)
- [Data security](https://www.verizon.com/business/solutions/industry/automotive/protecting-vehicle-and-customer-data/)
- [Manufacturing](#)[Manufacturing](https://www.verizon.com)
Manufacturing
- [Overview](https://www.verizon.com/business/solutions/industry/manufacturing/)
- [Enabling Industry 4.0](https://www.verizon.com/business/solutions/industry/manufacturing/smart-manufacturing-and-industry-4-0/)
- [Improving your productivity](https://www.verizon.com/business/solutions/industry/manufacturing/connected-factories/)
- [Enhancing your security](https://www.verizon.com/business/solutions/industry/manufacturing/data-protection-and-privacy-solutions/)
- [Empowering your workforce](https://www.verizon.com/business/solutions/industry/manufacturing/connected-workforce/)
- [Distribution & logistics](https://www.verizon.com/business/solutions/industry/distribution-logistics/)
- [Retail](#)[Retail](https://www.verizon.com)
Retail
- [Overview](https://www.verizon.com/business/solutions/industry/retail/)
- [Enterprise connectivity](https://www.verizon.com/business/solutions/industry/retail/digital-connectivity-in-business/)
- [Enhanced customer experiences](https://www.verizon.com/business/solutions/industry/retail/enhancing-customer-experiences/)
- [Efficient operations](https://www.verizon.com/business/solutions/industry/retail/operational-efficiency-with-iot/)
- [Data protection](https://www.verizon.com/business/solutions/industry/retail/protecting-customer-payment-and-company-data/)
- [Financial](#)[Financial](https://www.verizon.com)
Financial
- [Overview](https://www.verizon.com/business/solutions/industry/financial/)
- [Better infrastructure](https://www.verizon.com/business/solutions/industry/financial/building-a-better-infrastructure/)
- [Protect critical data Data security](https://www.verizon.com/business/solutions/industry/financial/protecting-critical-financial-data/)
- [Personalized customer experiences](https://www.verizon.com/business/solutions/industry/financial/improving-customer-experience/)
- [Real-time innovation](https://www.verizon.com/business/solutions/industry/financial/real-time-innovation/)
- [Media & entertainment](#)[Media & entertainment](https://www.verizon.com)
Media & entertainment
- [Overview](https://www.verizon.com/business/solutions/industry/media-entertainment/)
- [Intelligent venues](https://www.verizon.com/business/solutions/industry/media-entertainment/intelligent-venues-and-arenas/)
- [Connected athletes](https://www.verizon.com/business/solutions/industry/media-entertainment/connected-athletes/)
- [Enhance experiences](https://www.verizon.com/business/solutions/industry/media-entertainment/enhancing-customer-venue-experiences/)
- [Data and IP protection](https://www.verizon.com/business/solutions/industry/media-entertainment/protect-ip-and-data/)
- [Energy & utilities](#)[Energy & utilities](https://www.verizon.com)
Energy & utilities
- [Overview](https://www.verizon.com/business/solutions/industry/energy-and-utilities/)
- [Connected smart grids](https://www.verizon.com/business/solutions/industry/energy-and-utilities/smart-grids/)
- [Efficient operations](https://www.verizon.com/business/solutions/industry/energy-and-utilities/operation-efficiencies/)
- [Data security](https://www.verizon.com/business/solutions/industry/energy-and-utilities/safeguarding-data/)
- [Enhanced customer experiences](https://www.verizon.com/business/solutions/industry/energy-and-utilities/differentiated-cx/)
- [Public Sector](#)[Public Sector](https://www.verizon.com)
Public Sector
- [Overview](https://www.verizon.com/business/solutions/public-sector/)
- [Education](https://www.verizon.com/business/solutions/public-sector/education/)
- [Federal Government](https://www.verizon.com/business/solutions/public-sector/federal-government/)
- [Public Safety](https://www.verizon.com/business/solutions/public-sector/public-safety/)
- [State & Local Government](https://www.verizon.com/business/solutions/public-sector/state-local-government/)
- [All Industries](https://www.verizon.com/business/solutions/industry/)
- [Small business](#)[Small business](https://www.verizon.com)
Small business
- [Overview](https://www.verizon.com/business/solutions/small-business/)
- [Business Unlimited plans](https://www.verizon.com/business/products/mobile/plans/business-unlimited/)
- [Business internet](https://www.verizon.com/business/products/internet/)
- [Bring your own device](https://www.verizon.com/business/products/mobile/plans/bring-your-own-device/)
- [Verizon Business Marketplace](https://www.verizon.com/business/solutions/marketplace/)
- [Business Assistant](https://www.verizon.com/business/solutions/ai-business-assistant/)
- [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/)
- [Enterprise](#)[Enterprise](https://www.verizon.com)
Enterprise
- [Overview](https://www.verizon.com/business/solutions/enterprise/)
- [Connectivity innovations](https://www.verizon.com/business/resources/lp/connectivity-innovations/)
- [Verizon AI Connect](https://www.verizon.com/business/solutions/ai-connect/)
- [Verizon Mobile for Microsoft Teams](https://www.verizon.com/business/products/voice-collaboration/microsoft-teams/unified-mobile/)
- [On Site 5G & Edge](https://www.verizon.com/business/products/networks/on-site-5g/)
- [5G Edge computing](https://www.verizon.com/business/solutions/business-intelligence/edge-computing/)
- [Supercharge your IT with 5G](https://www.verizon.com/business/solutions/it-infrastructure/5g/)
- [Better infrastructure](https://www.verizon.com/business/solutions/build-a-better-infrastructure/)
- [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/)
- [Public Sector](#)[Public Sector](https://www.verizon.com)
Public Sector
- [Overview](https://www.verizon.com/business/solutions/public-sector/)
- [DBIR for Public Sector](https://www.verizon.com/business/resources/reports/2024-dbir-public-sector-snapshot.pdf)
- [Security](https://www.verizon.com/business/products/security/)
- [Public Sector devices](https://www.verizon.com/business/products/mobile/public-sector/)
- [Education](https://www.verizon.com/business/solutions/public-sector/education/)
- [Federal Government](https://www.verizon.com/business/solutions/public-sector/federal-government/)
- [Public Safety](https://www.verizon.com/business/solutions/public-sector/public-safety/)
- [State & Local Government](https://www.verizon.com/business/solutions/public-sector/state-local-government/)
- [Business Needs](#)[Business Needs](https://www.verizon.com)
Business Needs
- [Modernize IT infrastructure](#)[Modernize IT infrastructure](https://www.verizon.com)
Modernize IT infrastructure
- [Overview](https://www.verizon.com/business/solutions/it-infrastructure/)
- [Supercharge your IT with 5G](https://www.verizon.com/business/solutions/it-infrastructure/5g/)
- [Design your network infrastructure](https://www.verizon.com/business/solutions/it-infrastructure/network/)
- [Network as a Service](https://www.verizon.com/business/solutions/it-infrastructure/network-as-a-service/)
- [Lower latency with 5G Edge computing](https://www.verizon.com/business/solutions/it-infrastructure/lower-latency/)
- [Improve application performance](https://www.verizon.com/business/solutions/it-infrastructure/sd-wan/)
- [Future of IoT with Edge computing](https://www.verizon.com/business/solutions/it-infrastructure/edge-computing-and-iot/)
- [Advance business intelligence](#)[Advance business intelligence](https://www.verizon.com)
Advance business intelligence
- [Overview](https://www.verizon.com/business/solutions/business-intelligence/)
- [Improve business intelligence](https://www.verizon.com/business/solutions/business-intelligence/improving-business-insights/)
- [Get faster insights with Edge computing](https://www.verizon.com/business/solutions/business-intelligence/edge-computing/)
- [Achieve wisdom with digital transformation](https://www.verizon.com/business/solutions/business-intelligence/digital-transformation/)
- [Navigate new working models](#)[Navigate new working models](https://www.verizon.com)
Navigate new working models
- [Overview](https://www.verizon.com/business/solutions/navigating-new-working-models/)
- [Contact center customer experience](https://www.verizon.com/business/solutions/navigating-new-working-models/contact-center/)
- [Empower remote contact center agents](https://www.verizon.com/business/solutions/navigating-new-working-models/virtual-contact-center/)
- [Thrive in the anywhere workplace](https://www.verizon.com/business/solutions/navigating-new-working-models/remote-work-from-home-solutions/)
- [Remote work security solutions](https://www.verizon.com/business/solutions/navigating-new-working-models/remote-work-security-solutions/)
- [Boost productivity](#)[Boost productivity](https://www.verizon.com)
Boost productivity
- [Overview](https://www.verizon.com/business/solutions/boost-productivity/)
- [Enhance workforce productivity](https://www.verizon.com/business/solutions/boost-productivity/workforce-productivity/)
- [Optimize operations with IoT](https://www.verizon.com/business/solutions/boost-productivity/optimize-operations-iot/)
- [Enable agility with 5G automation](https://www.verizon.com/business/solutions/boost-productivity/agility-via-5g-automation/)
- [Improve customer experience](#)[Improve customer experience](https://www.verizon.com)
Improve customer experience
- [Overview](https://www.verizon.com/business/solutions/customer-experience/)
- [Exceptional customer experiences](https://www.verizon.com/business/solutions/customer-experience/5g-connected-retail/)
- [Outstanding venue experiences](https://www.verizon.com/business/solutions/customer-experience/5g-connected-venues/)
- [Build customer trust by protecting data](https://www.verizon.com/business/solutions/customer-experience/build-customer-trust/)
- [Accelerate business growth](#)[Accelerate business growth](https://www.verizon.com)
Accelerate business growth
- [Overview](https://www.verizon.com/business/solutions/accelerate-growth/)
- [Grow with immersive experiences](https://www.verizon.com/business/solutions/accelerate-growth/immersive-experiences/)
- [Simplify and secure payment processing](https://www.verizon.com/business/solutions/accelerate-growth/payment-options/)
- [Elevate your quick service restaurant](https://www.verizon.com/business/solutions/accelerate-growth/quick-service-restaurant/)
- [Secure your business](#)[Secure your business](https://www.verizon.com)
Secure your business
- [Overview](https://www.verizon.com/business/solutions/secure-your-business/)
- [Core to edge network security](https://www.verizon.com/business/solutions/secure-your-business/safeguard-from-core-to-edge/)
- [Small business cybersecurity solutions](https://www.verizon.com/business/solutions/secure-your-business/small-business-cybersecurity/)
- [Fortify with business continuity solutions](https://www.verizon.com/business/solutions/secure-your-business/continuity/)
- [Keep remote workers securely connected](https://www.verizon.com/business/solutions/secure-your-business/remote-continuity/)
- [What's new](#)[What's new](https://www.verizon.com)
What's new
- [Data Breach Investigations Report](https://www.verizon.com/business/resources/reports/dbir/)
- [Verizon Business Marketplace](https://www.verizon.com/business/solutions/marketplace/)
- [Go to all solutions](https://www.verizon.com/business/solutions/)
Insights Insights [Insights](https://www.verizon.com)
Insights
- [Why Verizon](#)[Why Verizon](https://www.verizon.com)
Why Verizon
- [Why choose us](https://www.verizon.com/business/why-verizon/)
- [Executive Briefing Program](https://www.verizon.com/business/why-verizon/executive-briefing-program/)
- [Looking Glass](https://www.verizon.com/business/why-verizon/looking-glass/)
- [Awards and recognition](https://www.verizon.com/business/why-verizon/industry-awards-and-recognition/)
- [Events and webinars](#)[Events and webinars](https://www.verizon.com)
Events and webinars
- [Enterprise](https://www.verizon.com/business/resources/events/enterprise/)
- [Small Business](https://www.verizon.com/business/resources/events/small-business/)
- [Public Sector](https://www.verizon.com/business/resources/events/public-sector/)
- [All events and webinars](https://www.verizon.com/business/resources/events/)
- [Popular topics](#)[Popular topics](https://www.verizon.com)
Popular topics
- [Distance learning](https://www.verizon.com/business/resources/distance-learning/)
- [5G Edge and why it matters](https://www.verizon.com/business/resources/edge/)
- [Healthcare](https://www.verizon.com/business/resources/healthcare/)
- [Improving CX](https://www.verizon.com/business/resources/improving-cx/)
- [Network as a Service](https://www.verizon.com/business/resources/network-as-a-service/)
- [New workplace](https://www.verizon.com/business/resources/new-workplace/)
- [Public safety](https://www.verizon.com/business/resources/public-safety/)
- [Security strategies](https://www.verizon.com/business/resources/security-strategy/)
- [Scaling AI](https://www.verizon.com/business/resources/scaling-ai/)
- [Featured resources](#)[Featured resources](https://www.verizon.com)
Featured resources
- [Data Breach Investigations Report](https://www.verizon.com/business/resources/reports/dbir/)
- [Mobile Security Index report](https://www.verizon.com/business/resources/reports/mobile-security-index/)
- [Payment Security Report](https://www.verizon.com/business/reports/payment-security-report/)
- [Gartner recognition](https://www.verizon.com/business/why-verizon/recognition/gartner/)
- [Verizon Partner Network](https://www.verizon.com/business/resources/partner-network/)
- [Customer success stories](#)[Customer success stories](https://www.verizon.com)
Customer success stories
- [$3.4B in retail sales with Verizon](https://www.verizon.com/business/resources/customer-success-stories/iot-connectivity-unattended-retail-operations/)
- [City of Irving's priority connection](https://www.verizon.com/business/resources/customer-success-stories/5g-network-slicing-public-safety/)
- [Supporting school safety](https://www.verizon.com/business/resources/customer-success-stories/status-solutions-network-school-safety-technology/)
- [NHL's innovative Verizon partnership](https://www.verizon.com/business/resources/customer-success-stories/nhl-deployed-private-wireless-network/)
- [All stories](https://www.verizon.com/business/resources/customer-success-stories/)
- [All insights](https://www.verizon.com/business/resources/)
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[Personal](https://www.verizon.com/)
Mobile Mobile [Mobile](https://www.verizon.com)
- [Mobile plans](#) [Mobile plans](https://www.verizon.com/business/resources/articles/s/how-to-improve-customer-experience/)
- [Shop all plans](https://www.verizon.com/business/products/mobile/plans/)
- [My Biz Plan](https://www.verizon.com/business/products/mobile/plans/my-biz/)
- [Bring your own device](https://www.verizon.com/business/products/mobile/plans/bring-your-own-device/)
- [Verizon Business Complete](https://www.verizon.com/business/products/mobile/plans/business-complete/)
- [Device protection](https://www.verizon.com/business/products/mobile/plans/device-protection/)
- [International services](https://www.verizon.com/business/products/plans/international/)
- [TravelPass](https://www.verizon.com/business/products/plans/international/travel/#plan-options)
- [Go to all mobile](https://www.verizon.com/business/products/mobile/)
- [Phones](#) [Phones](https://www.verizon.com/business/resources/articles/s/how-to-improve-customer-experience/)
- [Shop all phones & devices](https://www.verizon.com/business/shop/products/devices/all-devices)
- [Smartphones](https://www.verizon.com/business/shop/products/devices/smartphones)
- [Bring your own device](https://www.verizon.com/business/shop/products/devices/smartphones/byod)
- [Smartphone as a Service](https://www.verizon.com/business/products/mobile/plans/business-complete/)
- [Rugged phones](https://www.verizon.com/business/products/mobile/rugged-phones/)
- [Certified pre-owned devices](https://www.verizon.com/business/shop/products/devices/certified-pre-owned)
- [Basic phones](https://www.verizon.com/business/shop/products/devices/basic-phones)
- [Desk and conference phones](https://www.verizon.com/business/shop/products/devices/deskphones)
- [Trade in your device](https://www.verizon.com/business/products/mobile/trade-in/)
- [Connected devices](#) [Connected devices](https://www.verizon.com/business/resources/articles/s/how-to-improve-customer-experience/)
- [Shop all devices](https://www.verizon.com/business/shop/products/devices/all-devices)
- [Tablets](https://www.verizon.com/business/shop/products/devices/tablets)
- [Laptops](https://www.verizon.com/business/products/mobile/laptops/)
- [Mobile hotspots](https://www.verizon.com/business/shop/products/devices/mobile-hotspots)
- [5G devices](https://www.verizon.com/business/shop/products/devices/5g)
- [Smartwatches](https://www.verizon.com/business/shop/products/devices/smart-watches)
- [Public Sector devices](https://www.verizon.com/business/products/mobile/public-sector/)
- [Deals](#) [Deals](https://www.verizon.com/business/resources/articles/s/how-to-improve-customer-experience/)
- [Shop all deals](https://www.verizon.com/business/products/mobile/deals/)
- [Internet and mobile bundle](https://www.verizon.com/business/products/internet/deals/wireless-internet-phone-bundle/)
- [Veteran and military offers](https://www.verizon.com/business/products/deals/discounts/military/)
- [Brands](#) [Brands](https://www.verizon.com/business/resources/articles/s/how-to-improve-customer-experience/)
- [Apple](https://www.verizon.com/business/products/mobile/apple/)
- [Samsung](https://www.verizon.com/business/products/mobile/samsung/)
- [Google](https://www.verizon.com/business/products/mobile/google/)
Internet Internet [Internet](https://www.verizon.com)
- [Business Internet](#) [Business Internet](https://www.verizon.com/business/resources/articles/s/how-to-improve-customer-experience/)
- [Shop all Business Internet](https://www.verizon.com/business/products/internet/)
- [Check internet availability](https://www.verizon.com/foryoursmallbiz/Internet)
- [Fios Business Internet](https://www.verizon.com/business/products/internet/fios/)
- [5G Business Internet](https://www.verizon.com/business/products/internet/5g/)
- [LTE Business Internet](https://www.verizon.com/business/products/internet/lte/)
- [Backup and Flexible Use Internet](https://www.verizon.com/business/products/internet/backup-failover/)
- [Business Internet On-the-Go](https://www.verizon.com/business/products/internet/portable-internet/)
- [More](#) [More](https://www.verizon.com/business/resources/articles/s/how-to-improve-customer-experience/)
- [Internet Dedicated](https://www.verizon.com/business/products/internet/internet-dedicated/)
- [Business Broadband](https://www.verizon.com/business/products/internet/business-broadband/)
- [Internet speed test](https://www.verizon.com/business/products/internet/business-speed-test/)
- [TechTeam support](https://www.verizon.com/business/products/internet/techteam/)
- [Internet usage calculator](https://www.verizon.com/business/products/networks/connectivity/lte-business-internet/lte-internet-usage-calculator/)
- [Equipment and devices](#) [Equipment and devices](https://www.verizon.com/business/resources/articles/s/how-to-improve-customer-experience/)
- [Jetpacks and hotspots](https://www.verizon.com/business/shop/products/devices/mobile-hotspots)
- [Routers & extenders](https://www.verizon.com/business/products/internet/routers-network-extenders/)
- [TV](#) [TV](https://www.verizon.com/business/resources/articles/s/how-to-improve-customer-experience/)
- [Fios TV](https://www.verizon.com/business/products/business-tv/)
- [Deals](#) [Deals](https://www.verizon.com/business/resources/articles/s/how-to-improve-customer-experience/)
- [Shop all deals](https://www.verizon.com/business/products/internet/deals/)
- [Internet and mobile bundle](https://www.verizon.com/business/products/internet/deals/wireless-internet-phone-bundle/)
- [Veteran and military offers](https://www.verizon.com/business/products/deals/discounts/military/)
Solutions Solutions [Solutions](https://www.verizon.com)
Solutions
- [Products](#)[Products](https://www.verizon.com)
Products
- [Mobile](#)[Mobile](https://www.verizon.com)
Mobile
- [Shop all mobile](https://www.verizon.com/business/products/mobile/)
- [Shop all deals](https://www.verizon.com/business/products/mobile/deals/)
- [Mobile plans](https://www.verizon.com/business/products/mobile/plans/)
- [Rugged phones](https://www.verizon.com/business/products/mobile/rugged-phones/)
- [Push to Talk Plus](https://www.verizon.com/business/products/mobile/push-to-talk-plus/)
- [Connected laptops](https://www.verizon.com/business/products/mobile/laptops/)
- [Apple](https://www.verizon.com/business/products/mobile/apple/)
- [Samsung](https://www.verizon.com/business/products/mobile/samsung/)
- [Google](https://www.verizon.com/business/products/mobile/google/)
- [Internet](#)[Internet](https://www.verizon.com)
Internet
- [Shop all deals](https://www.verizon.com/business/products/internet/deals/)
- [Business Internet](https://www.verizon.com/business/products/internet/)
- [Check internet availability](https://www.verizon.com/foryoursmallbiz/Internet)
- [Routers & extenders](https://www.verizon.com/business/products/internet/routers-network-extenders/)
- [Fios TV](https://www.verizon.com/business/products/internet/business-tv/)
- [Tech support](https://www.verizon.com/business/products/internet/service-protection-plan/)
- [Internet speed test](https://www.verizon.com/business/products/internet/business-speed-test/)
- [Internet security solution](https://www.verizon.com/business/products/security/network-cloud-security/business-internet-security/)
- [Network](#)[Network](https://www.verizon.com)
Network
- [Overview](https://www.verizon.com/business/products/networks/)
- [Connectivity innovations](https://www.verizon.com/business/resources/lp/connectivity-innovations/)
- [Managed network services](https://www.verizon.com/business/products/networks/managed-network-services/)
- [Virtual network services](https://www.verizon.com/business/products/networks/virtual-network-services/)
- [Connectivity](https://www.verizon.com/business/products/networks/connectivity/)
- [On Site 5G & Edge](https://www.verizon.com/business/products/networks/on-site-5g/)
- [CPE and Subscription Services](https://www.verizon.com/business/products/networks/cpe-and-subscription-services/)
- [Security](#)[Security](https://www.verizon.com)
Security
- [Overview](https://www.verizon.com/business/products/security/)
- [DDoS Shield](https://www.verizon.com/business/products/security/network-cloud-security/ddos-shield/)
- [Secure Access Service Edge (SASE)](https://www.verizon.com/business/products/security/network-cloud-security/sase-management/)
- [Managed Security Services](https://www.verizon.com/business/products/security/network-cloud-security/security-device-monitoring-management/)
- [Business Internet Secure](https://www.verizon.com/business/products/security/business-internet-secure/)
- [Verizon Business Internet Security](https://www.verizon.com/business/products/security/network-cloud-security/business-internet-security/)
- [Verizon Business Mobile Internet Security](https://www.verizon.com/business/products/security/network-cloud-security/mobile-internet-security/)
- [Mobile Device Management](https://www.verizon.com/business/products/security/mobile-device-management/)
- [Mobile Threat Defense](https://www.verizon.com/business/products/security/mobile-threat-defense/)
- [Business Mobile Secure Plus](https://www.verizon.com/business/products/security/business-mobile-secure-plus/)
- [Voice and collaboration](#)[Voice and collaboration](https://www.verizon.com)
Voice and collaboration
- [Overview](https://www.verizon.com/business/products/voice-collaboration/)
- [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/)
- [Webex Cloud Communications](https://www.verizon.com/business/products/voice-collaboration/webex-cloud-communications/)
- [Verizon Calling Solutions for Microsoft Teams](https://www.verizon.com/business/products/voice-collaboration/microsoft-teams/)
- [VoIP phone services](https://www.verizon.com/business/products/voice-collaboration/voip/)
- [Business & Enterprise Messaging](https://www.verizon.com/business/products/voice-collaboration/business-sms-solutions/)
- [Business Assistant](https://www.verizon.com/business/solutions/ai-business-assistant/)
- [Plain Old Telephone Service](https://www.verizon.com/business/products/voice-collaboration/plain-old-telephone-service-replacement/)
- [Contact centers and CX](#)[Contact centers and CX](https://www.verizon.com)
Contact centers and CX
- [Overview](https://www.verizon.com/business/products/contact-center-cx/)
- [Cloud contact center](https://www.verizon.com/business/products/contact-center-cx/cloud-contact-center/)
- [Voice security](https://www.verizon.com/business/products/contact-center-cx/voice-security/)
- [Customer engagement](https://www.verizon.com/business/products/contact-center-cx/customer-engagement/)
- [Voice services](https://www.verizon.com/business/products/contact-center-cx/voice-services/)
- [Voice API solutions](https://www.verizon.com/business/products/contact-center-cx/voice-api/)
- [Internet of Things](#)[Internet of Things](https://www.verizon.com)
Internet of Things
- [Overview](https://www.verizon.com/business/products/internet-of-things/)
- [IoT devices](https://www.verizon.com/business/products/internet-of-things/devices/)
- [IoT networks](https://www.verizon.com/business/products/internet-of-things/iot-networks/)
- [5G Standalone & RedCap](https://www.verizon.com/business/products/internet-of-things/iot-networks/5g-standalone-redcap/)
- [IoT platform (ThingSpace) and services](https://www.verizon.com/business/products/internet-of-things/iot-platform-and-services/)
- [IoT applications](https://www.verizon.com/business/products/internet-of-things/iot-applications/)
- [IoT Satellite Connectivity](https://www.verizon.com/business/products/internet-of-things/satellite-connectivity/)
- [Fleet management](https://www.verizonconnect.com?utm_medium=referral&utm_source=verizon&lead=verizonReferral)
- [5G Edge](#)[5G Edge](https://www.verizon.com)
5G Edge
- [Overview](https://www.verizon.com/business/products/5g-edge/)
- [Accelerated Access facial authentication](https://www.verizon.com/business/products/5g-edge/accelerated-access/)
- [Crowd Analytics](https://www.verizon.com/business/products/5g-edge/crowd-analytics/)
- [Go to all products](https://www.verizon.com/business/products/)
- [Industry](#)[Industry](https://www.verizon.com)
Industry
- [Construction](#)[Construction](https://www.verizon.com)
Construction
- [Overview](https://www.verizon.com/business/solutions/industry/construction/)
- [Future-ready worksites](https://www.verizon.com/business/solutions/industry/construction/future-ready-worksites/)
- [Efficient operations](https://www.verizon.com/business/solutions/industry/construction/efficient-operations/)
- [Connected workforces](https://www.verizon.com/business/solutions/industry/construction/connected-workforces/)
- [Data security](https://www.verizon.com/business/solutions/industry/construction/security-for-workforces-digital-data/)
- [Healthcare](https://www.verizon.com/business/solutions/industry/healthcare/)
- [Automotive](#)[Automotive](https://www.verizon.com)
Automotive
- [Overview](https://www.verizon.com/business/solutions/industry/automotive/)
- [Connected vehicles](https://www.verizon.com/business/solutions/industry/automotive/autonomous-connected-vehicles/)
- [Unified technology](https://www.verizon.com/business/solutions/industry/automotive/autonomous-vehicle-deployment-solutions/)
- [Immersive vehicle experiences](https://www.verizon.com/business/solutions/industry/automotive/immersive-customer-vehicle-experiences/)
- [Data security](https://www.verizon.com/business/solutions/industry/automotive/protecting-vehicle-and-customer-data/)
- [Manufacturing](#)[Manufacturing](https://www.verizon.com)
Manufacturing
- [Overview](https://www.verizon.com/business/solutions/industry/manufacturing/)
- [Enabling Industry 4.0](https://www.verizon.com/business/solutions/industry/manufacturing/smart-manufacturing-and-industry-4-0/)
- [Improving your productivity](https://www.verizon.com/business/solutions/industry/manufacturing/connected-factories/)
- [Enhancing your security](https://www.verizon.com/business/solutions/industry/manufacturing/data-protection-and-privacy-solutions/)
- [Empowering your workforce](https://www.verizon.com/business/solutions/industry/manufacturing/connected-workforce/)
- [Distribution & logistics](https://www.verizon.com/business/solutions/industry/distribution-logistics/)
- [Retail](#)[Retail](https://www.verizon.com)
Retail
- [Overview](https://www.verizon.com/business/solutions/industry/retail/)
- [Enterprise connectivity](https://www.verizon.com/business/solutions/industry/retail/digital-connectivity-in-business/)
- [Enhanced customer experiences](https://www.verizon.com/business/solutions/industry/retail/enhancing-customer-experiences/)
- [Efficient operations](https://www.verizon.com/business/solutions/industry/retail/operational-efficiency-with-iot/)
- [Data protection](https://www.verizon.com/business/solutions/industry/retail/protecting-customer-payment-and-company-data/)
- [Financial](#)[Financial](https://www.verizon.com)
Financial
- [Overview](https://www.verizon.com/business/solutions/industry/financial/)
- [Better infrastructure](https://www.verizon.com/business/solutions/industry/financial/building-a-better-infrastructure/)
- [Protect critical data Data security](https://www.verizon.com/business/solutions/industry/financial/protecting-critical-financial-data/)
- [Personalized customer experiences](https://www.verizon.com/business/solutions/industry/financial/improving-customer-experience/)
- [Real-time innovation](https://www.verizon.com/business/solutions/industry/financial/real-time-innovation/)
- [Media & entertainment](#)[Media & entertainment](https://www.verizon.com)
Media & entertainment
- [Overview](https://www.verizon.com/business/solutions/industry/media-entertainment/)
- [Intelligent venues](https://www.verizon.com/business/solutions/industry/media-entertainment/intelligent-venues-and-arenas/)
- [Connected athletes](https://www.verizon.com/business/solutions/industry/media-entertainment/connected-athletes/)
- [Enhance experiences](https://www.verizon.com/business/solutions/industry/media-entertainment/enhancing-customer-venue-experiences/)
- [Data and IP protection](https://www.verizon.com/business/solutions/industry/media-entertainment/protect-ip-and-data/)
- [Energy & utilities](#)[Energy & utilities](https://www.verizon.com)
Energy & utilities
- [Overview](https://www.verizon.com/business/solutions/industry/energy-and-utilities/)
- [Connected smart grids](https://www.verizon.com/business/solutions/industry/energy-and-utilities/smart-grids/)
- [Efficient operations](https://www.verizon.com/business/solutions/industry/energy-and-utilities/operation-efficiencies/)
- [Data security](https://www.verizon.com/business/solutions/industry/energy-and-utilities/safeguarding-data/)
- [Enhanced customer experiences](https://www.verizon.com/business/solutions/industry/energy-and-utilities/differentiated-cx/)
- [Public Sector](#)[Public Sector](https://www.verizon.com)
Public Sector
- [Overview](https://www.verizon.com/business/solutions/public-sector/)
- [Education](https://www.verizon.com/business/solutions/public-sector/education/)
- [Federal Government](https://www.verizon.com/business/solutions/public-sector/federal-government/)
- [Public Safety](https://www.verizon.com/business/solutions/public-sector/public-safety/)
- [State & Local Government](https://www.verizon.com/business/solutions/public-sector/state-local-government/)
- [All Industries](https://www.verizon.com/business/solutions/industry/)
- [Small business](#)[Small business](https://www.verizon.com)
Small business
- [Overview](https://www.verizon.com/business/solutions/small-business/)
- [Business Unlimited plans](https://www.verizon.com/business/products/mobile/plans/business-unlimited/)
- [Business internet](https://www.verizon.com/business/products/internet/)
- [Bring your own device](https://www.verizon.com/business/products/mobile/plans/bring-your-own-device/)
- [Verizon Business Marketplace](https://www.verizon.com/business/solutions/marketplace/)
- [Business Assistant](https://www.verizon.com/business/solutions/ai-business-assistant/)
- [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/)
- [Enterprise](#)[Enterprise](https://www.verizon.com)
Enterprise
- [Overview](https://www.verizon.com/business/solutions/enterprise/)
- [Connectivity innovations](https://www.verizon.com/business/resources/lp/connectivity-innovations/)
- [Verizon AI Connect](https://www.verizon.com/business/solutions/ai-connect/)
- [Verizon Mobile for Microsoft Teams](https://www.verizon.com/business/products/voice-collaboration/microsoft-teams/unified-mobile/)
- [On Site 5G & Edge](https://www.verizon.com/business/products/networks/on-site-5g/)
- [5G Edge computing](https://www.verizon.com/business/solutions/business-intelligence/edge-computing/)
- [Supercharge your IT with 5G](https://www.verizon.com/business/solutions/it-infrastructure/5g/)
- [Better infrastructure](https://www.verizon.com/business/solutions/build-a-better-infrastructure/)
- [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/)
- [Public Sector](#)[Public Sector](https://www.verizon.com)
Public Sector
- [Overview](https://www.verizon.com/business/solutions/public-sector/)
- [DBIR for Public Sector](https://www.verizon.com/business/resources/reports/2024-dbir-public-sector-snapshot.pdf)
- [Security](https://www.verizon.com/business/products/security/)
- [Public Sector devices](https://www.verizon.com/business/products/mobile/public-sector/)
- [Education](https://www.verizon.com/business/solutions/public-sector/education/)
- [Federal Government](https://www.verizon.com/business/solutions/public-sector/federal-government/)
- [Public Safety](https://www.verizon.com/business/solutions/public-sector/public-safety/)
- [State & Local Government](https://www.verizon.com/business/solutions/public-sector/state-local-government/)
- [Business Needs](#)[Business Needs](https://www.verizon.com)
Business Needs
- [Modernize IT infrastructure](#)[Modernize IT infrastructure](https://www.verizon.com)
Modernize IT infrastructure
- [Overview](https://www.verizon.com/business/solutions/it-infrastructure/)
- [Supercharge your IT with 5G](https://www.verizon.com/business/solutions/it-infrastructure/5g/)
- [Design your network infrastructure](https://www.verizon.com/business/solutions/it-infrastructure/network/)
- [Network as a Service](https://www.verizon.com/business/solutions/it-infrastructure/network-as-a-service/)
- [Lower latency with 5G Edge computing](https://www.verizon.com/business/solutions/it-infrastructure/lower-latency/)
- [Improve application performance](https://www.verizon.com/business/solutions/it-infrastructure/sd-wan/)
- [Future of IoT with Edge computing](https://www.verizon.com/business/solutions/it-infrastructure/edge-computing-and-iot/)
- [Advance business intelligence](#)[Advance business intelligence](https://www.verizon.com)
Advance business intelligence
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[](https://www.verizon.com)
# How to Improve Customer Experience (CX): 5 Proven Strategies
Author: Shane Schick
Date published: October 4, 2025
[](https://www.verizon.com)
## Overview
- __What is Customer Service Experience?__ Customer service experience encompasses each interaction a customer has with a company before, during, and after a purchase, including what they see, think, and feel at each touchpoint.
- __U____nlike traditional customer service__—which focuses primarily on complaints and basic contact center troubleshooting, true customer experience strategy requires a holistic approach that gathers insights from marketing, sales, and employee environments to understand [what customers want](https://www.verizon.com/business/resources/articles/s/find-out-what-customers-want-by-using-customer-experience-research/?pf_recommendation=recommended&pf_rec_id=699bee3a2405d1af53abf159&pf_rec_click_id=65b93280b96e73509e59ac1e&collection_uuid=ad9e5a8c-c23a-4366-a6c3-0297f6fc9d41&pf_promoter=concierge).
- __How to enhance customer experience?__ Customer experience is enhanced by building a cross-departmental customer journey map, strengthening employee experiences with the right data tools, and consistently measuring ROI through metrics like CSAT, CES, and NPS.
[](https://www.verizon.com)
Companies may have deep expertise in the products and services they sell, but not necessarily in how to improve customer experience (CX) elements that surround them.
If sales decline, for example, is it because the products are less popular, or are customers having a difficult time finding what they are looking for when they visit your website, or is the checkout process taking too long? If they leave a negative review of a service your company offers, do the right people within the company know what happened, understand how to rectify the issue through training, policy or other changes?
Companies that know how to improve customer experience study every step the customer takes as they develop a relationship with their brand. They know that doing so can help them build momentum to continue scaling their business.
This could explain why Gartner® found that organizations that demonstrate how customer satisfaction affects areas such as growth, margin and profitability are [29% more likely to secure additional CX budget.](https://www.gartner.com/en/newsroom/press-releases/gartner-says-most-customer-experience-programs-are-not-deliverin) 1
## What is customer service experience?
It's easy to dismiss customer service as the department where people come to in order to make complaints, or to get troubleshooting tips from a contact center agent. The most successful firms look at it more holistically, recognizing that the customer service experience includes every interaction with a company before, during and after a purchase. Evaluating customer service experience also requires considering how employees are treated and what customers will see, think and feel at every touchpoint and interaction with the company and its offerings.
If your company is looking to learn how to improve customer experience, know that it starts with taking the following five actions:
### 1. Build a holistic customer journey that involves all departments
Even in organizations where there is a dedicated customer experience (CX) team or chief customer officer, gathering input and insights from every business function is critical. Consulting and encouraging participation at all levels ensures your strategy will reflect the full range of customer needs, and will likely make it easier to secure buy-in from line of business leaders.
Data from the marketing team, for instance, can help you understand where customers are discovering your brand and its offerings. This can help identify their [preferred channels](https://www.verizon.com/business/resources/articles/s/omnichannel-customer-experience-and-your-network/) so that you can serve them accordingly. The sales team's close connection with customers, meanwhile, can help inform the development of representative personas you use to segment and begin [personalizing experiences](https://www.verizon.com/business/resources/articles/s/hyper-personalization-and-your-customer-experience-strategy/).
Then there are the contact center team members, who can convey common areas of frustration customers have, allowing your CX strategy to focus on reducing or eliminating them.
### 2. Understand and map your customer journey
A customer lands on your website, or walks into your store. What happens next?
If you don't know the answer to that, you haven't created a customer journey map. This is a process of looking at where customers move—online or in a physical location—the actions they commonly take and where they most often need assistance.
Journey maps are seldom one-and-done projects but will need to evolve as your company introduces new offerings, expands into other markets or simply grows to serve larger volumes of customers.
### 3. Build a strong employee experience
It's critical for businesses to understand the connection between employee experience and customer experience, and how they impact one another. No one wants to deal with a company staffed by stressed-out, disgruntled or distracted team members. These attitudes or emotional states often reflect an environment where companies have not equipped and empowered people to do their best work.
A good example is whether or not employees are armed with the right tools and have insights from data to provide better service. They not only need to be able to understand and analyze it, but they also need [effective tools to communicate and collaborate](https://www.verizon.com/business/products/contact-center-cx-solutions/cloud-contact-center/), wherever their coworkers are and regardless of the business function they serve.
Offering a positive employee experience serves as the foundation for businesses looking to learn how to improve customer experience. This is because people who feel prepared to do their jobs well are often motivated to meet or even surpass customer expectations.
### 4. Capture customer feedback
A vital element in learning how to measure customer experience is how your business handles customer feedback. For years, contact center agents have wrapped up an engagement with customers by asking them a few standard survey questions about whether they're satisfied with how their issue was resolved. While that's a common form of feedback, it's far from the only one companies can pursue.
Look at how to gather feedback through every available channel. This could include social media messages, links to surveys through e-mail newsletters, review sites or even focus groups. This feedback should directly influence how your CX strategy develops over time.
### 5. Capture and measure ROI for CX
Given the effort and budget involved, business leaders will expect you to understand how to measure customer experience improvements too. To some extent, your results can be translated into common key performance indicators (KPIs) such as sales volumes and customer churn.
More CX-specific metrics include [customer satisfaction (CSAT)](https://www.verizon.com/business/resources/articles/customer-satisfaction-surveys-can-help-improve-customer-retention/), customer effort score (CES) and Net Promoter Score (NPS). Regardless of the metric you choose, make sure you apply it consistently and in a way that allows for the data to be reported and discussed by all relevant stakeholders.
Once you've learned how to measure customer experience, you can continue to develop your strategy by working with a trusted provider of [customer experience consulting services](https://www.verizon.com/business/products/contact-center-cx-solutions/customer-experience-consulting/). Learn how Verizon can help ensure you're investing in the [CX solutions](https://www.verizon.com/business/products/contact-center-cx-solutions/) that position you for long-term success.
*The author of this content is a paid contributor for Verizon.*
[](https://www.verizon.com)
1 Gartner, Gartner Says Most Customer Experience Programs are not Delivering on the Promise of Improving Differentiation and Helping Brands Better Compete, Matt LoDolce, May, 2022.
[](https://www.verizon.com)
## FAQs
### What is customer service experience?
[](https://www.verizon.com)
It is the holistic view of every interaction a customer has before, during, and after a purchase with a company.
### How to improve customer experience in a call center?
[](https://www.verizon.com)
By gathering input from contact center team members about common customer frustrations and helping ensure agents have the data insights and communication tools necessary to provide better service.
### What are the best strategies to improve customer experience?
[](https://www.verizon.com)
[Key strategies](https://www.verizon.com/business/resources/articles/s/finding-the-right-kpis-to-measure-customer-experience/) include analyzing marketing data to find preferred channels, creating representative personas from sales data, and evolving customer journey maps as the company grows.
### How do you measure the ROI of customer experience?
[](https://www.verizon.com)
You can measure it using [key performance indicators](https://www.verizon.com/business/resources/articles/s/finding-the-right-kpis-to-measure-customer-experience/) like sales volumes and customer churn, alongside CX-specific metrics such as customer satisfaction (CSAT), customer effort score (CES), and Net Promoter Score (NPS).
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