Mobile device insurance for business users
Related Devices
Case Studies related to "mobile device insurance for business users"
HarperDB Connected Golf Carts Devices Business
Learn how Verizon teamed up with connected devices ecosystem experts HarperDB to create low-latency, connected golf carts to boost Edison Interactive's reach.
Prosegur Scaling Securely with LTE Business Internet Business
Prosegur found what it was looking for with Verizon. LTE Business Internet from Verizon combines compatible wireless routers with connectivity on the 4G LTE network.
The Benefits of 5G for Businesses with Ronin Designs Business
With the power of 5G, Ronin Designs was able to shift their focus from worrying about file transfers to enhancing their work and focusing on their clients.
Press related to "mobile device insurance for business users"
Verizon Business debuts Business Internet Secure to protect small businesses
Featuring Internet Security powered by Cisco and BlackBerry Smart Antivirus
Questions related to "mobile device insurance for business users"
Links related to "mobile device insurance for business users"
Verizon Phone Insurance and Device Protection Plans for Business
We've got some great deals going on right now exclusively for our online customers... chat now to hear more! Rest easy knowing your devices are covered for loss, theft and damage by making the most of this limited-time chance to enroll in one of our phone insurance plans by 4.13.24. Get the protection your business needs, with a range of coverage options to choose from, including a plan that's less than $5/mo per device. Best for businesses that depend on their devices to get the job done. Total Mobile Protection for Business consists of: Wireless Phone Protection, Verizon Extended Warranty and Tech Coach (each available separately). Lost, stolen or damaged device replacements are provided by Wireless Phone Protection, which is insurance coverage underwritten in Georgia by LM General Insurance Company (Boston, MA), in Indiana by Indiana Insurance Company (Boston, MA), in Louisiana by Liberty Personal Insurance Company (Boston, MA), in New Jersey by Liberty Mutual Mid-Atlantic Insurance Company (Boston, MA), and in all other states, Liberty Insurance Underwriters Inc. (Boston, MA) or one of its insurance company affiliates; in Florida, Wireless Phone Protection includes coverage for post-warranty malfunctions (device replacement deductible and claim limit apply). Asurion Insurance Services, Inc. (in California, Agent License #OB35141; in Iowa, Agent license #1001000131), is the Agent and provides the claims servicing under this program. Except in Florida, repairs and replacements for post-warranty malfunctions are provided through the Verizon Extended Warranty program; the obligor of the Extended Warranty program is Verizon Wireless Services, LLC. All Same Day Delivery and Setup services (a benefit of Tech Coach) are subject to the following: available in select locations, which are subject to change at any time, contingent on certain criteria, including customer location, technician availability, and inventory availability. Same Day Delivery and Setup for new devices is only available for devices purchased on verizon.com, if presented as an option at the time of device purchase. Same Day Delivery and Setup for insurance replacements is available for select smartphones with approved claims, with eligibility determined at time of claim approval. Replacement device could be new or refurbished. Select smartphones that only have a cracked front screen are eligible for cracked screen repair (smartphones with damage to the back glass or other damaged components beyond front glass are not eligible for cracked screen repair). Subject to parts availability, in select locations, which are subject to change at any time. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Eligibility for cracked screen repair will be determined at time of claim approval. Visit phoneclaim.com/verizon to check current device eligibility. This benefit is provided by Wireless Phone Protection. Replacement or repair for post-warranty malfunctions is provided under Verizon Extended Warranty. Repairs are available for select smartphones only, in select locations, subject to parts and technician availability. Eligibility for repair will be determined at the point of Extended Warranty claim. If a repair option is not available for your model smartphone, you will be offered a replacement device, and the Extended Warranty $49 replacement fee will be waived. Verizon Extended Warranty is not available in Florida or for Florida customers. In Florida, extended warranty coverage is provided by the insurance program (device replacement deductible and claim limit apply). The $99 damage deductible will apply for all damage that is ineligible for cracked screen repair. The $99 damage deductible will not apply if your loss and theft deductible is under $99. In such cases, the damage deductible will be the same as your loss and theft deductible. Available in select locations and for select laptops, which are subject to change at any time. Laptop health checkups are limited to diagnostic exams only, and do not include troubleshooting, triage, repair or replacement services. Anti-virus software installation, scanning and virus removal (if applicable) will also be provided. Get live, on-demand access to Tech Coach experts who can help you better utilize your device and connect it to virtually anything else. For businesses that rely on their devices for day-to-day operations. Total Equipment Coverage consists of: Wireless Phone Protection and Verizon Extended Warranty. Lost, stolen or damaged device replacements are provided by Wireless Phone Protection, which is insurance coverage underwritten in Georgia by LM General Insurance Company (Boston, MA), in Indiana by Indiana Insurance Company (Boston, MA), in Louisiana by Liberty Personal Insurance Company (Boston, MA), in New Jersey by Liberty Mutual Mid-Atlantic Insurance Company (Boston, MA), and in all other states, Liberty Insurance Underwriters Inc. (Boston, MA) or one of its insurance company affiliates; in Florida, Wireless Phone Protection includes coverage for post-warranty malfunctions (device replacement deductible and claim limit apply). Asurion Insurance Services, Inc. (in California, Agent License #OB35141; in Iowa, Agent license #1001000131), is the Agent and provides the claims servicing under this program. Except in Florida, repairs and replacements for post-warranty malfunctions are provided through the Verizon Extended Warranty program; the obligor of the Extended Warranty program is Verizon Wireless Services, LLC. Approved claims may be eligible for next day device replacements based on claim approval time, except in Alaska and Hawaii. Customers in AK and HI will receive shipping options at the time of claim approval. Replacement devices may contain original or non-original replacement parts. Colors, features and accessory compatibility are not guaranteed. Claims may be fulfilled with new or refurbished devices of the same model or another model of like kind and quality. Select smartphones that only have a cracked front screen are eligible for cracked screen repair (smartphones with damage to the back glass or other damaged components beyond front glass are not eligible for cracked screen repair). Subject to parts availability, in select locations, which are subject to change at any time. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Eligibility for cracked screen repair will be determined at time of claim approval. Visit phoneclaim.com/verizon to check current device eligibility. This benefit is provided by Wireless Phone Protection. Replacement or repair for post-warranty malfunctions is provided under Verizon Extended Warranty. Repairs are available for select smartphones only, in select locations, subject to parts and technician availability. Eligibility for repair will be determined at the point of Extended Warranty claim. If a repair option is not available for your model smartphone, you will be offered a replacement device, and the Extended Warranty $49 replacement fee will be waived. Verizon Extended Warranty is not available in Florida or for Florida customers. In Florida, extended warranty coverage is provided by the insurance program (device replacement deductible and claim limit apply). The $99 damage deductible will apply for all damage that is ineligible for cracked screen repair. The $99 damage deductible will not apply if your loss and theft deductible is under $99. In such cases, the damage deductible will be the same as your loss and theft deductible. For businesses that only want coverage for post-warranty malfunctions. Get help fast at an Authorized Repair Facility for battery replacements and other post-warranty malfunctions. Verizon Extended Warranty is a service contract, separate and distinct from any product/service warranty which may be provided by the device manufacturer, and does not extend the term of any such product/service warranty. Replacement or repair for post-warranty malfunctions is provided under Verizon Extended Warranty. Repairs are available for select smartphones only, in select locations, subject to parts and technician availability. Eligibility for repair will be determined at the point of Extended Warranty claim. If a repair option is not available for your model smartphone, you will be offered a replacement device, and the Extended Warranty $49 replacement fee will be waived. Verizon Extended Warranty is not available in Florida or for Florida customers. In Florida, extended warranty coverage is provided by the insurance program (device replacement deductible and claim limit apply). Replacement or repair for post-warranty malfunctions is provided under Verizon Extended Warranty. Repairs are available for select smartphones only, in select locations, subject to parts and technician availability. Eligibility for repair will be determined at the point of Extended Warranty claim. If a repair option is not available for your model smartphone, you will be offered a replacement device, and the Extended Warranty $49 replacement fee will be waived. Verizon Extended Warranty is not available in Florida or for Florida customers. In Florida, extended warranty coverage is provided by the insurance program (device replacement deductible and claim limit apply). Get comprehensive coverage information for customers nationwide and in New York. TechTeam provides 24/7, on-demand access to tech experts who can help you with virtually any software, hardware or cloud issue. Power through your day and worry less about device issues with coverage for loss, theft and damage – even water damage. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or . Verizon device protection options are available for eligible Verizon business wireless lines and devices. You must enroll within 30 days of device activation or during another qualifying event. Certain benefits are available with select plans. Claims limitations, deductibles and terms apply.
Learn moreGet eSIM support
Activating service is easy. Just make sure you have access to a Wi-Fi connection and follow the steps below to get started. Follow these steps for the following device(s):To enable dual SIM using eSIM on one of the qualifying Pixel phone models above, please verify that your device is unlocked. 1. Get Verizon service for your device with eSIM by calling Verizon or visiting the . 2. If this is a new line of service, you may skip to step 3. If you are upgrading from an old device, transfer your Verizon service to your new device. Call from any phone and follow the instructions. 3. Power on and set up your device. Connect to Wi-Fi. 4. On your Pixel device, go to Settings > Network & Internet > Mobile Network. Tap the plus sign (+) next to Mobile Network. 5. On the next screen, select,6. Display the QR code on a separate device, then scan the provided QR code using your device's camera. 7. Wait for the device to display the screen. 8. From the screen, tap Done to complete activation. Begin using your new Verizon service. The following Android devices are currently support eSIM and eSIM as primary activation:, If you're new to Verizon, you can sign-up for Verizon service by calling the Verizon Business sales team at 1-844-514-0429. If you already have Verizon service using your device's physical SIM card, you can port this number over or add a new service plan and new number to your eSIM through the . Alternatively, you can contact Customer Service at 1-800-922-0204 to add service to your eSIM. See Verify that your device is unlocked. Refer to the lock policies of respective carriers. If you're new to Verizon, you can sign-up for Verizon service by calling the Verizon business sales team at 1-844-514-0429. If you already have Verizon service using your device's physical SIM card, you can port this number over or add a new service plan and new number to your eSIM through the . Alternatively, you can contact us at 1-800-922-0204 to add service to your eSIM. If placing an order on . Go to Android eSIM Primary Device,You can enter the device in IMEI 1 or IMEI 2 to initiate eSIM order. If the device supports pSIM then SIM selection options are available for the end user to select. ACTIVATE on eSIM: If, IMEI 1 or IMEI 2 is entered in conjunction with selecting "" ⇒ Device will activate on eSIM,ACTIVATE with existing pSIM (in-hand): If, IMEI 1 is entered in conjunction with entering a valid Enter 20-digit SIM Card ID in ⇒ the device will activate on pSIM. ACTIVATE with new pSIM (not in-hand): If, IMEI 1 is entered in conjunction with selecting "Order a new SIM" ⇒ this will trigger a new pSIM card order. User would have to insert the pSIM and device will activate on pSIM,Device Activation After successful order completion, to activate service on device ensure the device is connected to Wi-Fi to download the eSIM Profile. pSIM Activation: If pSIM was ordered, then pSIM needs to be inserted into the device and device will activate automatically after power-on. eSIM Activation: If eSIM is chosen, then the device will be set up and activated via eSIM download. See the screen sequence view below, after you power-on your device... Here is the automated on-device screen sequence view after you power-on your device... To confirm new MDN and assigned eSIM navigate toGet Verizon service for eSIM upgrade orders by calling Verizon at 1.877.807.4646 when you're ready to move your line to your new phone, or by visiting the . Order Shipment and Device Activation After successful order completion, the new Android eSIM primary device order is shipped from Verizon, and an acknowledgment SMS will be sent to the wireless number on the source device the user is switching from... New device order is shipped from the fulfillment center and a pending order is created. If pSIM is selected the shipment will include a pSIM. If eSIM is selected, an eSIM profile is reserved. When the new eSIM primary device is received, turn on the device (the device upgrading too), navigate through the Setup Wizard and connect to Wi-Fi . After initializing and completing setup, the following screen will appear. In parallel a 6-digit confirmation code will be sent to the existing old device (the device upgrading from). Enter 6-digit Activation Code into the new device (Authorization Code Prompt), and Tap on Done in lower right-hand corner of device to proceed with eSIM download (See Image of Confirmation Code Entry Screen below),After successful entry of confirmation code eSIM profile begins to download automatically and Android SIM Primary device activation will be complete. See screen sequence below... To confirm new MDN and assigned eSIM navigate to- Both "Source" and "Destination" Device are in the physical control of eSIM Primary Android Device User/Recipient... In this use-case scenario, the eSIM Primary Android Device User/Recipient has possession and control of "Source Device" & "Destination Device" upon receipt of the newly ordered destination device. In this case, the device activation will be exclusively controlled by 1 individual…likely the intended recipient and user. The source device to receive activation code and destination device will prompt to input activation code. - Existing User has physical possession of the Source Device and Administrator / Account PoC receives the newly ordered Upgraded destination Device... For this use-case scenario, if the Account Administrator does not want to coordinate a live activation in collaboration with the existing user who is intended to receive the Upgrade (simulating UX in #1 Use-Case), the Administrator/PoC should leverage the "Set Up Later" feature to pause the activation process until the device recipient receives the "Destination Device". - The Source Device is Lost, Stolen or cannot support cellular connection with the source MDN that was used in Upgrade Order... In this use-case scenario, because the source device is compromised in some manner, the ability to leverage the activation code security feature is not possible. This will restrict the user from proceeding with the automated self-sufficient activation process. The device recipient or the Account Administrator will need to contact the Verizon Business Activation Support Line @ 877.807.4646 for assistance to complete the device activation. End-user or Administrator opts to bypass the recommended activation process flow noted in the 4.1 "Standard Use Case" and physically transfers pSIM from Source to Destination Device. For this Use-Case scenario, Direct User or Administrator has possession of both the Source Device & Destination Device upon receipt of the newly ordered destination device. The Source Device has a fully active pSIM and the End-user or Administrator opts to bypass the recommended activation process flow noted in the 4.1 Standard Use Case. Since the pSIM is fully active, the destination device should be fully operational without any additional steps, but this is not recommended. - As in Scenario in 4.2, the Existing User has possession of the Source Device and Administrator / Account PoC receives the newly ordered Upgraded Destination Device. Administrator turns on the phone and begins to set up the device, but stops after the Confirmation Code prompt is presented. For this Use-Case scenario, the Administrator receives the newly ordered Destination Device and begins the process of setting-up the device, but then subsequently realizes after the prompt to enter confirmation code is presented, that there is a direct dependency on the SMS that was sent to the Source Device to enter the Confirmation Code (which is triggered when the Admin turns on Source Device). The Administrator turns off the device without selecting the "Set Up Later" feature. If this is done, will the prompt to enter Confirmation Code occur again once there is a subsequent attempt to activate with the Confirmation Code, when both devices are in the same hands? Because the actual pending order did not get released the Source Device will once again see another SMS with the same 6-digit Activation Code and a corresponding prompt to enter the Confirmation Code on the Destination Device should reappear after the next attempt to power-on and set-up the new device. In this case, the same activation code number will be sent through an SMS again. There is no expiration date that would apply on this if the pending order was not previously released in some manner. See Motorola razr resource guide -,If your device requires a QR code to complete eSIM activation, bring up this QR code on a separate device and scan using your device's camera. This QR code is the same for all devices and orders. Your 4G/5G connected laptop provides a fast, secure way for you to get work done when you don't have a trusted Wi-Fi network available. To get started, you'll need a line of service for your new device followed by eSIM activation. Follow from device activation process steps:Out of Box Experience via Discovery Server An eSIM is an embedded SIM inside your device. With eSIM, there's no physical SIM card that you need to insert. Simply turn on the new device, connect to Wi-Fi, and follow the on-screen instructions to complete the activation. Like a traditional SIM card, the eSIM stores data that is needed for your device to connect to and use the Verizon network. At this time, Wi-Fi is required to complete most eSIM activations. Impacted customers have a few options based on the device model. For bulk orders of 49 lines or more, please contact your Verizon sales representative. Bulk orders can be processed by the Verizon team to expedite activations. If you signed up for service, first check for an email sent to your account single point of contact/point of contact (SPOC/POC) for the activation instructions. It can take up to 15 minutes for your phone to connect to the Verizon network for the first time. Please don't attempt to activate service again while waiting to connect to service. After 15 minutes, if you did not receive instructions or activation has not completed, scan the code below. This QR code is only valid for pending orders and select devices. If you need to restore a factory reset SIM, call Verizon Support or for a new line of service, see step-by-step instructions,If the device and/or line of service was ordered more than 30 days prior to activating, contact Verizon Support to re-initiate the eSIM activation for the device. If the eSIM is a second line set up in Dual SIM mode, see "I want to activate a second line on my phone, but it's not working or blocked.",The QR code is required for Apple iPad Pro 11 inch (2nd generation), iPad Pro 12.9 inch (4th generation), iPad Pro 11 inch (1st generation), iPad Pro 12.9 inch (3rd generation), iPad Air (4th generation), iPad Air (3rd generation), iPad (8th generation), iPad (7th generation) and iPad mini (5th generation). eSIM activations are subject to any carrier lock policies, the same as physical SIMs. Learn more about Verizon's SIM lock policy . If a device is locked, Dual SIM activations (two lines on one phone) will be blocked if the lines are from two different carriers (e.g. AT&T and Verizon). Contact the carrier that the device was purchased from to escalate the SIM lock issue. If you have ordered a new device from Verizon with eSIM activation, the SIM will automatically be transferred upon activating the new device. For all other scenarios, contact Verizon support at to move an eSIM line from one device to another. You will need the IMEI (International Mobile Equipment Identity) for the new eSIM-capable device. If the change of device is prompted by a lost or stolen device, make sure to alert your account manager and Verizon. Follow these steps: Go to Settings > General > Transfer or Reset iPhone. Tap "Erase All Content and Settings". Tap "Erase All & Keep Data Plans" to keep eSIM information. If the eSIM has been removed from a device, you must call Verizon support to have the eSIM restored. Once the eSIM restore is triggered, users may need to scan the eSIM Activation QR code provided via email, based on the device model. Contact Verizon at . A QR code is required for Apple iPad Pro 11 inch (2nd generation), iPad Pro 12.9 inch (4th generation), iPad Pro 11 inch (1st generation), iPad Pro 12.9 inch (3rd generation), iPad Air (4th generation), iPad Air (3rd generation), iPad (8th generation), iPad (7th generation) and iPad mini (5th generation). At this time, Verizon offers a selection of devices that support physical SIMs; however, it's been predicted that by 2025, there will be 2 billion eSIM-enabled devices globally as eSIM enables increased security and an improved customer experience. We encourage customers to start adopting updated policies to support eSIM devices in their fleet. A dual SIM with an eSIM opens up many possibilities that were unavailable with only a physical SIM. For example:,Dual SIM, also referred to as dual SIM, dual standby (DSDS) is an option available on select smartphones, such as iPhones XS/XR and newer. This capability allows a user to have two lines of services on the same device, both active for calls and one active for data usage. Historically, DSDS was enabled with one line on a physical SIM and the second on an eSIM. With the launch of iPhone 13, Apple enabled the use of two lines both on eSIMs. In the case of dual SIM, eSIM is a component/method of activating the lines of services. Yes, you can combine two separate phone numbers onto a single dual SIM device with an eSIM, including:,To make changes to your personal line, you'll need to verify that you are authorized to do so when you . To make changes to your business line, contact your company's single point of contact (SPOC) to make sure your company supports the dual SIM with an eSIM feature. First check if your device is carrier locked. If the device is locked, dual SIM activations will be blocked if the lines are from two different carriers. To check on an iOS device, follow these steps:,With the launch of the 2021 iPads, Apple enabled a different version of dual SIM support–dual SIM, single active (DSSA). This differs from the experience on smartphones because only one SIM can be used at a time. If both physical SIM and eSIM lines are set up on a compatible iPad, users must toggle between the lines of service using the device settings to select the active SIM for data usage. Alternatively, smartphones using dual SIM, dual standby (DSDS) can have two lines active at the same time. A multi-SIM device is eligible for any Verizon Device Protection option that includes insurance (e.g. Verizon Mobile Protect*, Verizon Mobile Protect Multi-Device*, Total Equipment Coverage, Wireless Phone Protection, Verizon Protect**, Verizon Protect Multi-Device** or any of the business device protection options that include Wireless Phone Protection) based on the SIM (and associated mobile number) that is enrolled. Coverage for a multi-SIM device requires that the enrolled mobile number generates usage (call. text or data on the Verizon network; Wi-Fi does not count) on the multi-SIM device. If two lines of service are activated on the device, only one device protection plan can be used. Mobile Device Management (MDM) policies may block the use of eSIM on enterprise devices. With iOS 16, eSIMs can be automatically installed on iPhone during setup. eSIMs should be automatically installed when activating your iPhone over Wi-Fi or cellular. Because eSIMs are automatically installed during device activation, there is no need to use MDM to install eSIMs during initial device setup. If issues persist, business customers need to contact their MDM provider to make sure the security settings are set to enable eSIM. Validate that the 'AllowESSIMModification' restriction is set to Y. Apple will provide updates and training for MDM vendors on how to enable eSIM in accordance with corporate policies. For iPhone 11 and newer, users can transfer their line on an eSIM to another device that is iPhone 12 or newer through the iOS settings. To see the step by step instructions see . Sign in to your Verizon business portal to view and pay your bill, order products and services, manage your router, access security settings and more. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn more5G Security White Paper
First principlesDecember 2019, If you'd like to receive new articles, solutions briefs, whitepapers and more—just let us know. Experts at Verizon and other private sector and government entities have identified several cybersecurity risks that will continue, or arise anew, in the 5G network environment. Verizon is approaching these concerns in two phases, guided by first principles in security that have undergirded our previous networks and that we can use with greater efficiency and effect in 5G. Verizon is designing and deploying its 5G network with security as a central element of the network. As discussed below in Section II, Verizon relies exclusively on trusted vendors that have undergone our rigorous supply-chain vetting processes. We routinely assess the software and hardware that goes into our network, and we employ rigorous, documented policies and procedures for secure configuration and operation of equipment and devices we deploy throughout the network. Components of our 5G infrastructure, even within the network itself, are required to authenticate to one another prior to performing their functions. Further, we leverage the new 5G architecture and technical standards, which we ourselves have helped develop, to provide new security features that did not exist in previous generations of wireless technology. Moreover, outside the core network, we secure the Radio Access Network (RAN) – the antennas and base stations of cell towers have long been the most visible elements of wireless networks – through advances in Open RAN (O-RAN) technology, which is bringing the security benefits of network virtualization and related software innovation to the RAN. (In turn, this software innovation favors a diverse and competitive market among RAN vendors. This is one way to address the recent troubling concentration of the RAN market among suspect vendors.) Finally, Verizon has helped spearhead global advances in the security of the Internet of Things (IoT) and the other devices that connect to the 5G network, and we are continuing to advance promising new security innovations that will be deployed in the future. Overall, Verizon has traditionally implemented a holistic view of security risk management and will continue to do so in the 5G environment. Security risks will persist, but we are accounting for these risks in everything that we do to build and operate the network, using 5G-enabled security innovations to advance the security practices that we have employed and refined for decades. Verizon's 5G network presently consists of a new RAN known as New Radio (NR), which is connected to the current 4G LTE core. This deployment, referred to as Non-Stand Alone (NSA) 5G, already includes several security improvements over 4G LTE which are discussed in this paper. As Verizon's trusted vendors begin to support the forthcoming new technical standards for the 5G core standards – due to be completed in the coming months – our core network will migrate to a new 5G core which uses software-based architecture and network virtualization. When Verizon deploys a Stand Alone (SA) 5G service – 5G RAN using a virtualized 5G core – we will implement the cutting-edge technology solutions for assessing and mitigating risk that are currently being advanced and standardized with Verizon's active leadership in research and development, real-world deployments, and standards bodies. Verizon ensures that security is an integral part of designing and deploying the 5G network. We rely exclusively on trusted network components, managing supply chain security risks through our rigorous supplier vetting processes. We then work with suppliers and engineers to secure these components in the equipment and devices we deploy throughout the network. Further, we leverage the new 5G architecture and technical standards, which we ourselves have helped develop, to provide new security features that did not exist in previous generations. Verizon's trusted supply chain is the foundation of our secure 5G network. Leveraging a diverse, competitive marketplace of trusted vendors of network hardware and software is a security imperative for Verizon and other 5G service providers. This is the fundamental principle of our supply chain security policy; it guides everything we do in vetting our trusted suppliers and in testing and configuring the equipment and devices we acquire from them. For both hardware and software, Verizon purchases all our roles and responsibilities, as outlined briefly below. The Verizon Leadership Committee (VLC), which consists of the Chief Executive Officer and direct reports, assumes the ultimate accountability to define strategic direction and objectives for the SRO Program. On a day-to-day basis, the Supplier Risk Management Executive Committee performs oversight and governance of the SRO Program based on the VLC's strategic direction and objectives. The organizational sponsor of a proposed contract, with the assistance of the Category Sourcing Expert and the SRO, must complete a risk questionnaire for each contract and statement of work under which products or services are provided by a supplier. The contract's risk level, determined through an assessment under the SRO's formal Supplier Risk Management System, drives due diligence by the appropriate Risk Expert team. The SRO has established formal processes for conducting due diligence and addressing all assessed risks prior to use of a supplier and prior to contract execution for a particular product or service. This scrutiny covers suppliers of all types. Beyond the more focused scrutiny discussed below on suppliers whose products are pertinent to cybersecurity and national security review, our Supplier Risk Management Program scrutinizes our suppliers' general reliability, sound corporate governance, trustworthiness and legal compliance culture, including their regimes for complying with the Foreign Corrupt Practices Act and counter-fraud programs, as well as their financial viability. Verizon reviews information on suppliers' policies and procedures in these areas, along with supporting evidence for each applicable area of risk. More specifically, we conduct ongoing due diligence with our most in-depth and frequent activities focusing on areas of high risk, such as suppliers of critical equipment that make up our networks. (As discussed in the next section regarding equipment testing and device configuration, we also conduct internal and third-party penetration testing on such equipment, devices and applications prior to launch.) The following risk considerations directly pertinent to cybersecurity and national security are specifically addressed through our Supplier Risk Management Program:,The processes outlined above help ensure that our networks are built with trusted components derived from a secure supply chain. Verizon recognizes that supply chain risk management benefits from effective collaboration and information sharing, both among private sector entities and between the public and private sectors. We therefore have taken formal leadership roles in DHS's SCRM Task Force and in the ATIS initiative to advance supply chain security standards. We also have participated in nascent efforts to advance software supply chain security assurance, such as the multi-stakeholder process convened by the National Telecommunications and Information Administration (NTIA) to develop best practices for vendors to communicate to enterprise buyers the components of the "software bill of materials" – that is, the software supply chain. As discussed in Section III below, further improvements in software supply chain security and software security assurance will be an increasingly important element of Verizon's holistic approach to 5G security as it migrates its network to a virtualized 5G core and operates and innovates this sliced network through software and cloud-based functionalities. After the supplier vetting and scrutiny described above, our next steps in building a secure network foundation include rigorous inspection and security testing as well as standardized configuration of the components that make up our network. Secure configuration of network equipment and devices is a structural necessity in building a secure 5G network. Verizon has been operating and improving its state-of-the-art,Technical standards provide a common understanding of,Verizon is participating in and influencing the 5G standards The Subscriber Permanent Identifier (SUPI), akin to IMSI in,When the UE seeks to attach to the network, it sends either the Subscription Concealed Identifier (SUCI, an encrypted form of the SUPI) or the Globally Unique Temporary Identifier (5G-GUTI). The UE does not send the SUPI in unencrypted form across the network – instead, the SUCI contains the SUPI, which is "concealed" or rather encrypted using standardized encryption mechanisms. The home network provider's public cryptographic key is used in the encryption, which conceals the subscriber's identity from the roaming network. The SUPI is extracted from the SUCI by the network using the Subscription Identifier De-Concealing Function (SIDF). If it is not the first time the UE has authenticated, the USIM may have been given a 5G-GUTI by the network, which serves as a proxy or substitute for the SUPI. Because the network assigned the GUTI, it can index or cross-reference a corresponding, previously stored SUPI to positively identify the user. 5G-GUTIs are short-lived, changed frequently and, like the SUCI, can serve to hide the identity of the UE. In either case, the SUPI is not sent in clear text across the radio network, which protects the phone against being tracked or having the user's privacy breached for the purpose of profiling or identity theft. This is among the most significant security improvements in 5G over 4G. one of two flavors of key agreement: 5G-Authenticated Key Agreement (5G-AKA), or Extensible Authentication Protocol AKA' (EAP-AKA'). The protocols are similar. (There is also a third protocol, EAP-TLS, but it is used only for certain private Following the release of 3GPP standards pertaining to the The practice of dividing steps in a function among different individuals, keeping a single individual from being able to subvert the overall process. The process of using two or more separate entities (usually persons) operating in concert to protect sensitive functions or information. No single person is permitted to access or use the materials (for example, the cryptographic key). Mechanisms that limit availability of information or processing resources only to authorized user roles or applications that require it. The practice in which a user is granted the minimum level of access to perform actions necessary for the job function. Two or more authentications required for remote login. To identify issues not prevented by other controls, VerizonAddressing vulnerabilities plays a central role in 5G security The resulting C2 Consensus on IoT Device Baseline Security 5th Generation of cellular network technology,: Anti-Bidding down Between Architectures,: Access Control Systems,: Artificial Intelligence,: Authenticated Key Agreement,: Access and Mobility Management Function,: Access Point Name,: Authentication Credential Repository and,: Alliance for Telecommunications Industry Solutions,: Authentication Server Function,: Council to Secure the Digital Economy, Communications Security, Reliability and,: Central Unit of gNB,: Distributed Denial of Service,: Department of Homeland Security,: Data Loss Prevention,: Datagram Transport Layer Security,: Distributed Unit of gNB,: Extensible Authentication Protocol-Authenticated,Extensible Authentication Protocol-Transport,: European Telecommunication Standards Institute,: Federal Communications Commission,: New Radio (5G) Node B (base station),: Globally Unique Temporary Identifier,: Health Insurance Portability and Accountability Act,: Intrusion Detection System,: Internet Engineering Task Force,: International Mobile Subscriber Identity,: Internet of Things,: IP security,: Information Sharing and Analysis Center,: International Organization for Standardization,: Information Technology,: Security Anchor Function Key,: Long-Term Evolution,: Message Authentication Code,: Mobile Country Code,: Multi-access Edge Compute,: Mobile Network Code,: Mobile Switching Centers,: Mobile Subscriber Identification Number,: Non-3GPP Interworking Function,: National Coordinating Center for Communications,: Network Equipment Center,: Next Generation Radio Access Network,: National Institute of Standards and Technology,: Network Operations Center,: New Radio,: Non-Stand Alone,: National Telecommunications and,: Open Radio Access Network,: Payment Card Industry Data Security Standard,: quantum Random Number Generator,: Radio Access Network,: Rogue Base Station,: Radio Resource Control,: Supply Chain Risk Management,: Software Defined Perimeter,: Security Anchor Function,: Security Edge Protection Proxy,: Subscription Identifier De-Concealing Function,: Subscriber Identity Module,: Sequence Number,: Supplier Risk Office,: Statement on Standards for Attestation Engagements,: Subscription Concealed Identifier,: Subscriber Permanent Identifier,: Tamper Resistance Element,: Technical Specification,: User Equipment,: Unified Data Management,: Universal Subscriber Identity Module,: Universal Mobile Telecommunications System,: Verizon Leadership Council,: Virtual Private Network,The Executive Steering Committee for Supplier Risk consists of the following senior executives: Chief Information Security Officer, Chief Security Officer and Chief Choose your country to view contact details. Existing customers, to your business account or . If you are already a Verizon customer, we have several options to help you get the support you need. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreAshburn, Virginia, United States(based on your internet address)