What is VoIP Inbound Anti-Fraud and Authentication?

Verizon has teamed with Pindrop to leverage our Media Forking to provide a passive and secure multi-factor call center authentication and anti-fraud service to Verizon IPCC customers. There are 3 service options offered under VoIP Inbound Anti-Fraud and Authentication: Pindrop Protect - Anti-Fraud provides a risk score and call intelligence to the call center in the first few seconds of each call. This score — along with the analysis of the caller's voice, device, and behavior — is provided to the call center. Pindrop Passport - Authentication technology is based on a set of attributes and risk criteria extracted from a call. Scoring is performed by a powerful and configurable risk decision engine. These decisions are automated and governed through a flexible policy engine to build trust for genuine callers. Pindrop Panorama - Anti-Fraud and Authentication combines both services into a single anti-fraud and authentication economical offer.

What is VoIP Inbound Local Origination?

VoIP Inbound Local Origination (VILO) service delivers a consistent caller experience across the customer's U.S. locations and provides centralized call management within Toll Free Network Manager for all of their call center telephone numbers (i.e., Toll Free and Local). All traffic can be centrally managed and has access to all advanced routing features including IVR functionality.

How does VoIP Inbound Local Origination work?

The caller dials a "local number" which goes through the public switched telephone network and is captured in the Verizon network and receives the call treatment the customer has selected for their application (just like other inbound calling types; i.e., U.S. toll free and International Toll Free. Local Origination is available for TDM-originated (PSTN) and IP-originated (VoIP) calls so U.S. calling can receive the same calling experience.

How does VoIP Inbound Anti-Fraud and Authentication work?

Utilizing Media Forking, the metadata within the IP header of an inbound call is replicated and sent to Pindrop for analysis. Pindrop's multi-factor solution can passively detect potentially fraudulent callers and authenticate users utilizing patented technologies to determine if a caller exhibits anomalies in their phone number, device, voice or behavior as they naturally engage with a call center. Pindrop's patented Phoneprinting™ technology, Deep Voice™ biometrics, behavioral analytics and Toneprinting™ technology provide an initial and continuous analysis of the call. A Risk Score — along with the analysis of the caller's voice, device, and behavior — is provided to the call center via an API to determine the next steps to take. The call center can route the call to a fraud analyst for further review or analysis. Risk scoring is performed by a powerful and configurable risk decision engine. These decisions are automated and governed through a flexible policy engine to build trust for genuine callers.

What equipment do I need with Business Digital Voice?

Business Digital Voice requires IP phones that work over an internet connection. These phones allow you to manage some of your Business Digital Voice features right from the phone and provide high quality calls. Verizon offers a variety of IP phones starting at $85.00 to best fit your business needs. At this time, we do not allow customers to bring their own VoIP equipment. If you do not want to purchase IP Phones, you can purchase an Analog Terminal Adapter (ATA) starting at $85.00 to use with two telephones. You plug your traditional analog phone(s) into the adapter and it will run over IP. Please note: you cannot plug IP Phones into an ATA. PBX and Key Systems are not supported on ATAs. Customers faxing on Business Digital Voice will need an ATA. Please see "Can I use my fax, alarm, or credit card lines on Business Digital Voice" for more information.

What is included with Business Digital Voice?

Business Digital Voice is the premier VoIP phone system that provides big business tools for small businesses, with over 45 features to help make your business more efficient, productive and mobile. We also include mobile and desktop apps so you can manage your calls and business when you are away from your desk. Multiple call forwarding options are available so you don't miss a call.

How many times can I call a TechTeam for Internet expert for help?

There is no limit to the number of times you can get help from our experts. However, who can call in for support is limited to named users.

Voip calls

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What is VoIP?

What is VoIP?,A guide to understanding business VoIPGood communication is at the heart of every relationship—and that includes business relationships. When you can communicate easily with employees, vendors, partners and customers, you can help your business stay ready to succeed. There is a lot of technology out there that promises to make business communications easier. But for businesses that are just getting started —or for those that are eyeing growth opportunities—sifting through all of those options can be overwhelming. It might feel like the easiest choice is to just stick with traditional landline phone service, but can you really hope to succeed in a modern business world using legacy systems and outdated tools?,Many small and medium-sized businesses (SMBs) are coming to realize that being competitive means using the same tools that bigger businesses do. Which is why many SMBs are turning to software-based technology over the internet—also known as the cloud—to help even the playing field. Deciding on what cloud-based technologies are best for you could have a huge impact on your business, so it's important to make smart choices. When it comes to business communications, a Voice over Internet Protocol (VoIP) solution could be exactly what your business needs to deliver big results without breaking your budget. What is VoIP?,VoIP is a cloud-based technology that transports high-quality voice calls over the internet instead of a traditional phone network. From a user perspective, it is just like using a typical phone service. The difference is that the calls are routed through your internet network instead of through a circuit-switched telephone network. VoIP telephone service is a great blend of familiar and contemporary. Because it's so similar to traditional phone service, it's easy for users to make the transition to VoIP services. No extensive trainings or constant troubleshooting necessary. Plus, since it's all in the cloud, VoIP service provides access to advanced communications features that can help you improve productivity and performance. Three main ways to place VoIP calls:,This adaptor lets you connect a standard phone to a computer or internet connection to place VoIP calls. These specialized phones look like typical desk phones, but have Ethernet connectors to connect directly to internet services. All you need to place a computer-to-computer call is VoIP software, your computer's microphone and speaker, and an internet connection. The many benefits of VoIP,When you're working with limited resources, you need to make sure you are getting the most out of all of your technologies and investments. Business VoIP services can do more than just improve how you communicate; their benefits can stretch across many aspects of your business. Here are just a few of the advantages of a VoIP solution:,VoIP is a cost-effective option because it lets you leverage the internet service you are already using. This means instead of paying for a separate service, you only need one network for both your voice calls and your data services. You get low setup fees, low maintenance fees and low call charges. Plus, rather than having to deal with multiple bills and plans, a VoIP solution can consolidate your voice and data into one efficient plan. When you pair VoIP with a reliable network, you won't need to worry about poor call clarity. Plus, the right VoIP solution will help maintain business continuity by forwarding calls to a preset number in the event of a power outage. It's critical for businesses to stay flexible and ready for whatever the day brings. Because it's cloud-based, VoIP can help you do more than just voice calls—you can also integrate other critical communications tools, such as video conferencing, visual voicemail, collaboration tools and more. And because it can work seamlessly between desk phones and mobile devices, you can stay connected even when working remotely. Your customers are your priority—and you should make sure they know it. Not only do you need to be able to pick up the phone when your customers call, you need to be able to answer their questions or get them to the person who can—quickly. When you choose a feature-rich VoIP solution, you'll have access to many of the same tools that larger businesses typically use. For instance, our comes with more than 30 features, such as:,With features like these, VoIP can help you give your customers the same level of service they have come to expect. If you're already getting pulled in a lot of different directions, you need tools that make your job easier. VoIP deployment and management is simple, so there is no need for highly trained or dedicated IT staff. VoIP interfaces are designed to be simple and user-friendly so that local administrators can customize the most common service modifications. VoIP is highly scalable—a good thing if you have big plans for your business' future. When you have VoIP service, it's simple to move or add phones to new locations without having to reprogram or install new lines. So as your circumstances change, so can your phone system. Plus, with VoIP, virtual phone numbers can be assigned to multiple devices, helping you simplify telecommuting and remote working. Investing in VoIP service today is a first step toward moving your business forward. Find the right VoIP service provider. There are a lot of VoIP services out there to choose from, but they're not all created equal. So it's important that you get one that is right for your business. Here are a few steps to take when researching your VoIP options. Before you can choose a VoIP solution, you first need to determine what your specific communications needs are. Types of VoIP solutions:,This is a hybrid approach to VoIP. Businesses that want to keep existing numbers and analog phones can use a specialized adaptor to connect their legacy equipment to the internet and then use VoIP software to make and receive calls. Session Initiation Protocol (SIP) Trunking is the digital equivalent of an analog phone line. It provides the same basic service as traditional landlines, only instead of using physical wires to make connections, it uses virtual lines to connect calls over the internet. VoIP Private Branch Exchange (PBX) is a system that manages a business' telephone network using a data network. It may be hosted, on premises or a hybrid of the two. Once you know what you need from your business phone system, you can start looking for a solution that aligns with your long-term business goals. VoIP service is routed through the internet. So if you want to make sure you're providing reliable communications, you're going to need reliable network service. Make sure you look for a service provider that has proven reliability and coverage where you need it. While VoIP can cost less than some other business phone systems, the costs between providers can still vary—especially since not all VoIP solutions provide the same features. Not only should you compare upfront equipment costs and deployment costs, but you'll also want to see what your ongoing monthly costs will be and compare what you get with each solution. Knowing everything that is included in the cost of your VoIP solution helps you make sure you're getting the best value for your money. VoIP services are simple and easy to manage—but that doesn't mean you might not need a little extra help along the way. So you need a service provider that will be there for you when you need it. Make sure you ask questions like:,When it comes to choosing the best VoIP solution for you, we know that there's a lot to consider, because these are the same things we considered when creating,There's a reason there are so many varieties of . Every business has unique requirements and goals, and needs a business phone system that aligns with both. So know your needs, know your options and make the choice that's best for your business. * Business Digital Voice is available in select areas of nine states and the District of Columbia. Tell us about your business, then meet with our professionals to ask questions, get advice, or obtain a quote. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed

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Voice over IP (VoIP) & Landline Phone Services

Welcome! We are ready to support your communication and collaboration needs. Chat now for assistance. Connecting with customers via voice is critical to your business success. Verizon can help you connect with a variety of telecommunications products. Voice calling connectivity helps you stay in touch with customers, partners and suppliers. Emergency 911 (E911) services are available for your business and employees. Support for a number of basic and advanced phone features is included, like auto attendant, call transfer, call queues, voice mail and business continuity. Our Voice over IP (VoIP) and phone services help support mobile workforces and hybrid-working environments and include advanced features that help improve employee productivity, enhance customer experiences and more. Give your organization cost-effective, flexible communications. A professional communications solution that works over a secure, cloud-based VoIP connection, making it easy to manage your calls on desk phones and through a mobile app to keep your business running. Simplify business communications with an affordable and secure analog-to-digital gateway to the Verizon wireless network. Learn what things you should consider when evaluating VoIP services and providers. Deepen your understanding about VoIP solutions and what they have to offer your business. Frost & Sullivan named Verizon a market leader in North America for VoIP Access and SIP Trunking. What should you be looking for in today's business phone systems? Is a VoIP solution right for you?,VoIP is a technology that transports high-quality voice calls over the internet instead of a traditional phone network. Yes. VoIP service is routed through the internet so a reliable internet connection is needed to use the service. IP trunking enables the consolidation of multiple voice or data channels over a single public or private IP connection resulting in cost savings, robust features and network scalability. VoIP uses the internet to make and receive calls, whereas a more traditional service uses landline copper wire or fiber-optic services. This means that you can make calls from virtually anywhere an internet connection is available. Call sales,Chat with us,Have us contact you,Already have an account?,These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed

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Voice Services and Call Center Solutions

Drive better, more personalized customer experiences (CX) in your contact centers using Verizon voice services running on our award-winning network. Help boost brand loyalty and increase customer satisfaction by delivering a consistent CX. Help increase the productivity of your contact centers and agents with our innovative voice services. Reduce customer call handling times using traffic-routing and call-balancing functionalities. Control costs with affordable contact-center technologies and services. IP Contact Center is a Voice over IP (VoIP)-based voice calling solution for contact centers that includes multiple originating calling options and number types, as well as terminating options including IPIVR. Route incoming calls across our intelligent network. Automate interactions with your callers. Optimize retention with cloud-based queue management. Balance call loads and help drive improved CX with Verizon IP Contact Center Solutions. Learn how to realign your objectives to deliver a personalized, customer-first experience. Provide your agents with the tools they need to work reliably and securely, whether they're working in the office or remotely. Find out how intelligent routing can help guide customers to the right resources to solve their problems and keep them satisfied. A cloud contact center is a hosted software solution that enables agents to receive incoming and outgoing communications from their desktops. Today's cloud-based contact centers allow customers to communicate across multiple channels, including phone, email, text, social media and more. Unlike on-premises systems or hosted contact centers, a cloud contact center isn't tied to a specific server or physical location. Instead, anyone in your team can access it from virtually anywhere through the cloud. Cloud contact-center platforms still rely on a network to deliver inbound and outbound communications. The network needs to be reliable, scalable and secure. Cloud contact centers allow customers to communicate via multiple channels, including voice, email, text, chat, social media and others, so customers can get the answers they need quickly. They also enable agents to communicate with customers in a call center or remotely. Cloud contact-center platforms can help improve CX, as well as the agent experience. Call sales,Chat with us,Have us contact you,Already have an account?,These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed

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