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Get eSIM support
Activating service is easy. Just make sure you have access to a Wi-Fi connection and follow the steps below to get started. Follow these steps for the following device(s):To enable dual SIM using eSIM on one of the qualifying Pixel phone models above, please verify that your device is unlocked. 1. Get Verizon service for your device with eSIM by calling Verizon or visiting the . 2. If this is a new line of service, you may skip to step 3. If you are upgrading from an old device, transfer your Verizon service to your new device. Call from any phone and follow the instructions. 3. Power on and set up your device. Connect to Wi-Fi. 4. On your Pixel device, go to Settings > Network & Internet > Mobile Network. Tap the plus sign (+) next to Mobile Network. 5. On the next screen, select,6. Display the QR code on a separate device, then scan the provided QR code using your device's camera. 7. Wait for the device to display the screen. 8. From the screen, tap Done to complete activation. Begin using your new Verizon service. The following Android devices are currently support eSIM and eSIM as primary activation:, If you're new to Verizon, you can sign-up for Verizon service by calling the Verizon Business sales team at 1-844-514-0429. If you already have Verizon service using your device's physical SIM card, you can port this number over or add a new service plan and new number to your eSIM through the . Alternatively, you can contact Customer Service at 1-800-922-0204 to add service to your eSIM. See Verify that your device is unlocked. Refer to the lock policies of respective carriers. If you're new to Verizon, you can sign-up for Verizon service by calling the Verizon business sales team at 1-844-514-0429. If you already have Verizon service using your device's physical SIM card, you can port this number over or add a new service plan and new number to your eSIM through the . Alternatively, you can contact us at 1-800-922-0204 to add service to your eSIM. If placing an order on . Go to Android eSIM Primary Device,You can enter the device in IMEI 1 or IMEI 2 to initiate eSIM order. If the device supports pSIM then SIM selection options are available for the end user to select. ACTIVATE on eSIM: If, IMEI 1 or IMEI 2 is entered in conjunction with selecting "" ⇒ Device will activate on eSIM,ACTIVATE with existing pSIM (in-hand): If, IMEI 1 is entered in conjunction with entering a valid Enter 20-digit SIM Card ID in ⇒ the device will activate on pSIM. ACTIVATE with new pSIM (not in-hand): If, IMEI 1 is entered in conjunction with selecting "Order a new SIM" ⇒ this will trigger a new pSIM card order. User would have to insert the pSIM and device will activate on pSIM,Device Activation After successful order completion, to activate service on device ensure the device is connected to Wi-Fi to download the eSIM Profile. pSIM Activation: If pSIM was ordered, then pSIM needs to be inserted into the device and device will activate automatically after power-on. eSIM Activation: If eSIM is chosen, then the device will be set up and activated via eSIM download. See the screen sequence view below, after you power-on your device... Here is the automated on-device screen sequence view after you power-on your device... To confirm new MDN and assigned eSIM navigate toGet Verizon service for eSIM upgrade orders by calling Verizon at 1.877.807.4646 when you're ready to move your line to your new phone, or by visiting the . Order Shipment and Device Activation After successful order completion, the new Android eSIM primary device order is shipped from Verizon, and an acknowledgment SMS will be sent to the wireless number on the source device the user is switching from... New device order is shipped from the fulfillment center and a pending order is created. If pSIM is selected the shipment will include a pSIM. If eSIM is selected, an eSIM profile is reserved. When the new eSIM primary device is received, turn on the device (the device upgrading too), navigate through the Setup Wizard and connect to Wi-Fi . After initializing and completing setup, the following screen will appear. In parallel a 6-digit confirmation code will be sent to the existing old device (the device upgrading from). Enter 6-digit Activation Code into the new device (Authorization Code Prompt), and Tap on Done in lower right-hand corner of device to proceed with eSIM download (See Image of Confirmation Code Entry Screen below),After successful entry of confirmation code eSIM profile begins to download automatically and Android SIM Primary device activation will be complete. See screen sequence below... To confirm new MDN and assigned eSIM navigate to- Both "Source" and "Destination" Device are in the physical control of eSIM Primary Android Device User/Recipient... In this use-case scenario, the eSIM Primary Android Device User/Recipient has possession and control of "Source Device" & "Destination Device" upon receipt of the newly ordered destination device. In this case, the device activation will be exclusively controlled by 1 individual…likely the intended recipient and user. The source device to receive activation code and destination device will prompt to input activation code. - Existing User has physical possession of the Source Device and Administrator / Account PoC receives the newly ordered Upgraded destination Device... For this use-case scenario, if the Account Administrator does not want to coordinate a live activation in collaboration with the existing user who is intended to receive the Upgrade (simulating UX in #1 Use-Case), the Administrator/PoC should leverage the "Set Up Later" feature to pause the activation process until the device recipient receives the "Destination Device". - The Source Device is Lost, Stolen or cannot support cellular connection with the source MDN that was used in Upgrade Order... In this use-case scenario, because the source device is compromised in some manner, the ability to leverage the activation code security feature is not possible. This will restrict the user from proceeding with the automated self-sufficient activation process. The device recipient or the Account Administrator will need to contact the Verizon Business Activation Support Line @ 877.807.4646 for assistance to complete the device activation. End-user or Administrator opts to bypass the recommended activation process flow noted in the 4.1 "Standard Use Case" and physically transfers pSIM from Source to Destination Device. For this Use-Case scenario, Direct User or Administrator has possession of both the Source Device & Destination Device upon receipt of the newly ordered destination device. The Source Device has a fully active pSIM and the End-user or Administrator opts to bypass the recommended activation process flow noted in the 4.1 Standard Use Case. Since the pSIM is fully active, the destination device should be fully operational without any additional steps, but this is not recommended. - As in Scenario in 4.2, the Existing User has possession of the Source Device and Administrator / Account PoC receives the newly ordered Upgraded Destination Device. Administrator turns on the phone and begins to set up the device, but stops after the Confirmation Code prompt is presented. For this Use-Case scenario, the Administrator receives the newly ordered Destination Device and begins the process of setting-up the device, but then subsequently realizes after the prompt to enter confirmation code is presented, that there is a direct dependency on the SMS that was sent to the Source Device to enter the Confirmation Code (which is triggered when the Admin turns on Source Device). The Administrator turns off the device without selecting the "Set Up Later" feature. If this is done, will the prompt to enter Confirmation Code occur again once there is a subsequent attempt to activate with the Confirmation Code, when both devices are in the same hands? Because the actual pending order did not get released the Source Device will once again see another SMS with the same 6-digit Activation Code and a corresponding prompt to enter the Confirmation Code on the Destination Device should reappear after the next attempt to power-on and set-up the new device. In this case, the same activation code number will be sent through an SMS again. There is no expiration date that would apply on this if the pending order was not previously released in some manner. See Motorola razr resource guide -,If your device requires a QR code to complete eSIM activation, bring up this QR code on a separate device and scan using your device's camera. This QR code is the same for all devices and orders. Your 4G/5G connected laptop provides a fast, secure way for you to get work done when you don't have a trusted Wi-Fi network available. To get started, you'll need a line of service for your new device followed by eSIM activation. Follow from device activation process steps:Out of Box Experience via Discovery Server An eSIM is an embedded SIM inside your device. With eSIM, there's no physical SIM card that you need to insert. Simply turn on the new device, connect to Wi-Fi, and follow the on-screen instructions to complete the activation. Like a traditional SIM card, the eSIM stores data that is needed for your device to connect to and use the Verizon network. At this time, Wi-Fi is required to complete most eSIM activations. Impacted customers have a few options based on the device model. For bulk orders of 49 lines or more, please contact your Verizon sales representative. Bulk orders can be processed by the Verizon team to expedite activations. If you signed up for service, first check for an email sent to your account single point of contact/point of contact (SPOC/POC) for the activation instructions. It can take up to 15 minutes for your phone to connect to the Verizon network for the first time. Please don't attempt to activate service again while waiting to connect to service. After 15 minutes, if you did not receive instructions or activation has not completed, scan the code below. This QR code is only valid for pending orders and select devices. If you need to restore a factory reset SIM, call Verizon Support or for a new line of service, see step-by-step instructions,If the device and/or line of service was ordered more than 30 days prior to activating, contact Verizon Support to re-initiate the eSIM activation for the device. If the eSIM is a second line set up in Dual SIM mode, see "I want to activate a second line on my phone, but it's not working or blocked.",The QR code is required for Apple iPad Pro 11 inch (2nd generation), iPad Pro 12.9 inch (4th generation), iPad Pro 11 inch (1st generation), iPad Pro 12.9 inch (3rd generation), iPad Air (4th generation), iPad Air (3rd generation), iPad (8th generation), iPad (7th generation) and iPad mini (5th generation). eSIM activations are subject to any carrier lock policies, the same as physical SIMs. Learn more about Verizon's SIM lock policy . If a device is locked, Dual SIM activations (two lines on one phone) will be blocked if the lines are from two different carriers (e.g. AT&T and Verizon). Contact the carrier that the device was purchased from to escalate the SIM lock issue. If you have ordered a new device from Verizon with eSIM activation, the SIM will automatically be transferred upon activating the new device. For all other scenarios, contact Verizon support at to move an eSIM line from one device to another. You will need the IMEI (International Mobile Equipment Identity) for the new eSIM-capable device. If the change of device is prompted by a lost or stolen device, make sure to alert your account manager and Verizon. Follow these steps: Go to Settings > General > Transfer or Reset iPhone. Tap "Erase All Content and Settings". Tap "Erase All & Keep Data Plans" to keep eSIM information. If the eSIM has been removed from a device, you must call Verizon support to have the eSIM restored. Once the eSIM restore is triggered, users may need to scan the eSIM Activation QR code provided via email, based on the device model. Contact Verizon at . A QR code is required for Apple iPad Pro 11 inch (2nd generation), iPad Pro 12.9 inch (4th generation), iPad Pro 11 inch (1st generation), iPad Pro 12.9 inch (3rd generation), iPad Air (4th generation), iPad Air (3rd generation), iPad (8th generation), iPad (7th generation) and iPad mini (5th generation). At this time, Verizon offers a selection of devices that support physical SIMs; however, it's been predicted that by 2025, there will be 2 billion eSIM-enabled devices globally as eSIM enables increased security and an improved customer experience. We encourage customers to start adopting updated policies to support eSIM devices in their fleet. A dual SIM with an eSIM opens up many possibilities that were unavailable with only a physical SIM. For example:,Dual SIM, also referred to as dual SIM, dual standby (DSDS) is an option available on select smartphones, such as iPhones XS/XR and newer. This capability allows a user to have two lines of services on the same device, both active for calls and one active for data usage. Historically, DSDS was enabled with one line on a physical SIM and the second on an eSIM. With the launch of iPhone 13, Apple enabled the use of two lines both on eSIMs. In the case of dual SIM, eSIM is a component/method of activating the lines of services. Yes, you can combine two separate phone numbers onto a single dual SIM device with an eSIM, including:,To make changes to your personal line, you'll need to verify that you are authorized to do so when you . To make changes to your business line, contact your company's single point of contact (SPOC) to make sure your company supports the dual SIM with an eSIM feature. First check if your device is carrier locked. If the device is locked, dual SIM activations will be blocked if the lines are from two different carriers. To check on an iOS device, follow these steps:,With the launch of the 2021 iPads, Apple enabled a different version of dual SIM support–dual SIM, single active (DSSA). This differs from the experience on smartphones because only one SIM can be used at a time. If both physical SIM and eSIM lines are set up on a compatible iPad, users must toggle between the lines of service using the device settings to select the active SIM for data usage. Alternatively, smartphones using dual SIM, dual standby (DSDS) can have two lines active at the same time. A multi-SIM device is eligible for any Verizon Device Protection option that includes insurance (e.g. Verizon Mobile Protect*, Verizon Mobile Protect Multi-Device*, Total Equipment Coverage, Wireless Phone Protection, Verizon Protect**, Verizon Protect Multi-Device** or any of the business device protection options that include Wireless Phone Protection) based on the SIM (and associated mobile number) that is enrolled. Coverage for a multi-SIM device requires that the enrolled mobile number generates usage (call. text or data on the Verizon network; Wi-Fi does not count) on the multi-SIM device. If two lines of service are activated on the device, only one device protection plan can be used. Mobile Device Management (MDM) policies may block the use of eSIM on enterprise devices. With iOS 16, eSIMs can be automatically installed on iPhone during setup. eSIMs should be automatically installed when activating your iPhone over Wi-Fi or cellular. Because eSIMs are automatically installed during device activation, there is no need to use MDM to install eSIMs during initial device setup. If issues persist, business customers need to contact their MDM provider to make sure the security settings are set to enable eSIM. Validate that the 'AllowESSIMModification' restriction is set to Y. Apple will provide updates and training for MDM vendors on how to enable eSIM in accordance with corporate policies. For iPhone 11 and newer, users can transfer their line on an eSIM to another device that is iPhone 12 or newer through the iOS settings. To see the step by step instructions see . Sign in to your Verizon business portal to view and pay your bill, order products and services, manage your router, access security settings and more. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. 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Learn moreDBIR Report 2023 - Appendix Business
The information provided will be used in accordance with our terms set out in our . Please confirm you have read and understood this Notice. By submitting the form, you are agreeing to receive insights, reports and other information from Verizon and affiliated companies in accordance with our . California residents can view our . Verizon may wish to contact you in the future concerning its products and/or services. If you would like to receive these communications from Verizon, indicate by selecting from the dropdown menu below. Please note that you can unsubscribe or update your preferences at any time. Indicates a required field. The content access link will be emailed to you. You will soon receive an email with a link to confirm your access, or follow the link below. You may now close this message and continue to your article. One of the things readers value most about this report is the level of rigor and integrity we employ when collecting, analyzing and presenting data. Knowing our readership cares about such things and consumes this information with a keen eye helps keep us honest. Detailing our methods is an important part of that honesty. First, we make mistakes. A column transposed here; a number not updated there. We're likely to discover a few things to fix. When we do, we'll list them on our corrections page: . Second, we check our work. The same way the data behind the DBIR figures can be found in our GitHub repository, as with last year, we're also publishing our fact check report there as well. It's highly technical, but for those interested, we've attempted to test every fact in the report. Third, science comes in two flavors: creative exploration and causal hypothesis testing. The DBIR is squarely in the former. While not perfect, we believe we provide the best obtainable version of the truth (to a given level of confidence and under the influence of biases acknowledged below). However, proving causality is best left to randomized control trials. The best we can do is correlation. And while correlation is not causation, they are often related to some extent and often useful. We must reiterate that we make no claim that the findings of this report are representative of all data breaches in all organizations at all times. Even though we believe the combined records from all our contributors more closely reflect reality than any of them in isolation, it is still a sample. And although we believe many of the findings presented in this report to be appropriate for generalization (and our conviction in this grows as we gather more data and compare it to that of others), bias exists. Our overall process remains intact and largely unchanged from previous years. All incidents included in this report were reviewed and converted, if necessary, into the VERIS framework to create a common, anonymous aggregate dataset. If you are unfamiliar with the VERIS framework, it is short for Vocabulary for Event Recording and Incident Sharing. It is free to use, and links to VERIS resources are at the beginning of this report. The collection method and conversion techniques differed between contributors. In general, three basic methods (expounded below) were used to accomplish this:,All contributors received instruction to omit any information that might identify organizations or individuals involved. Some source spreadsheets are converted to our standard spreadsheet formatted through automated mapping to ensure consistent conversion. Reviewed spreadsheets and VERIS Webapp JavaScript Object Notation (JSON) are ingested by an automated workflow that converts the incidents and breaches within into the VERIS JSON format as necessary, adds missing enumerations and then validates the record against business logic and the VERIS schema. The automated workflow subsets the data and analyzes the results. Based on the results of this exploratory analysis, the validation logs from the workflow and discussions with the partners providing the data, the data is cleaned and reanalyzed. This process runs nightly for roughly two months as data is collected and analyzed. Our data is non-exclusively multinomial meaning a single feature, such as "Action," can have multiple values (i.e. "Social," "Malware" and "Hacking"). This means that percentages do not necessarily add up to 100%. For example, if there are five botnet breaches, the sample size is five. However, since each botnet used phishing, installed keyloggers and used stolen credentials, there would be five Social actions, five Hacking actions and five Malware actions, adding up to 300%. This is normal, expected and handled correctly in our analysis and tooling. Another important point is that when looking at the findings, "unknown" is equivalent to "unmeasured." Which is to say that if a record (or collection of records) contains elements that have been marked as "unknown" (whether it is something as basic as the number of records involved in the incident, or as complex as what specific capabilities a piece of malware contained), it means that we cannot make statements about that particular element as it stands in the record—we cannot measure where we have too little information. Because they are "unmeasured," they are not counted in sample sizes. The enumeration "Other," however, is counted as it means the value was known but not part of VERIS (or not one of the other bars if found in a bar chart). Finally, "Not Applicable," (normally "NA"), may be counted or not counted depending on the claim being analyzed. This year we have made liberal use of confidence intervals to allow us to analyze smaller sample sizes. We have adopted a few rules to help minimize bias in reading such data. Here we define "small sample" as less than 30 samples. For a potential entry to be eligible for the incident/breach corpus, a couple of requirements must be met. The entry must be a confirmed security incident defined as a loss of confidentiality, integrity or availability. In addition to meeting the baseline definition of "security incident," the entry is assessed for quality. We create a subset of incidents (more on subsets later) that pass our quality filter. The details of what is a "quality" incident are:,In addition to having the level of details necessary to pass the quality filter, the incident must be within the timeframe of analysis, (November 1, 2021, to October 31, 2022, for this report). The 2022 caseload is the primary analytical focus of the report, but the entire range of data is referenced throughout, notably in trending graphs. We also exclude incidents and breaches affecting individuals that cannot be tied to an organizational attribute loss. If your friend's laptop was hit with Trickbot, it would not be included in this report. Lastly, for something to be eligible for inclusion into the DBIR, we have to know about it, which brings us to several potential biases we will discuss below. Many breaches go unreported (though our sample does contain many of those). Many more are as yet unknown by the victim (and thereby unknown to us). Therefore, until we (or someone) can conduct an exhaustive census of every breach that happens in the entire world each year (our study population), we must use sampling. Unfortunately, this process introduces bias. The first type of bias is random bias introduced by sampling. This year, our maximum confidence is +/- 0.7% for incidents and +/- 1.4% for breaches, which is related to our sample size. Any subset with a smaller sample size is going to have a wider confidence margin. We've expressed this confidence in the complementary cumulative density (slanted) bar charts, hypothetical outcome plot (spaghetti) line charts and quantile dot plots. The second source of bias is sampling bias. We strive for "the best obtainable version of the truth" by collecting breaches from a wide variety of contributors. Still, it is clear that we conduct biased sampling. For instance, some breaches, such as those publicly disclosed, are more likely to enter our corpus, while others, such as classified breaches, are less likely. The four figures below are an attempt to visualize potential sampling bias. Each radial axis is a VERIS enumeration, and we have stacked bar charts representing our data contributors. Ideally, we want the distribution of sources to be roughly equal on the stacked bar charts along all axes. Axes only represented by a single source are more likely to be biased. However, contributions are inherently thick tailed, with a few contributors providing a lot of data and a lot of contributors providing a few records within a certain area. Still, we mostly see that most axes have multiple large contributors with small contributors adding appreciably to the total incidents along those axes. You'll notice rather large contributions on many of the axes. While we'd generally be concerned about this, they represent contributions aggregating several other sources, not actual single contributions. It also occurs along most axes, limiting the bias introduced by that grouping of indirect contributors. The third source of bias is confirmation bias. Because we use our entire dataset for exploratory analysis, we cannot test specific hypotheses. Until we develop a collection method for data breaches beyond a sample of convenience. this is probably the best that can be done. As stated above, we attempt to mitigate these biases by collecting data from diverse contributors. We follow a consistent multiple-review process, and when we hear hooves, we think horses, not zebras. We also try to review findings with subject matter experts in the specific areas ahead of release. We already mentioned the subset of incidents that passed our quality requirements, but as part of our analysis there are other instances where we define subsets of data. These subsets consist of legitimate incidents that would eclipse smaller trends if left in. These are removed and analyzed separately, though may not be written about if no relevant findings were, well, found. This year we have two subsets of legitimate incidents that are not analyzed as part of the overall corpus:,Both subsets were separated the last six years as well. Finally, we create some subsets to help further our analysis. In particular, a single subset is used for all analysis within the DBIR unless otherwise stated. It includes only quality incidents as described above and excludes the aforementioned two subsets. Since the 2015 issue, the DBIR includes data that requires the analysis that did not fit into our usual categories of "incident" or "breach." Examples of non-incident data include malware, patching, phishing and DDoS. The sample sizes for non-incident data tend to be much larger than the incident data but from fewer sources. We make every effort to normalize the data (for example, weighting records by the number contributed from the organization so all organizations are represented equally). We also attempt to combine multiple partners with similar data to conduct the analysis wherever possible. Once analysis is complete, we try to discuss our findings with the relevant partner or partners so as to validate it against their knowledge of the data. When it comes to sailing the stormy seas of the cybersecurity world, a map comes in handy to help you chart your direction. We consider the DBIR to be one of those maps, helping organizations navigate the complicated and ever-changing conditions of the cybersecurity landscape. To make sure this map is the most accurate possible, we have created the VERIS Framework, which captures most of the important components of data breaches in order to facilitate risk-oriented decision making for our weary cyber mariners. Over the years, new guiding frameworks have been created that provide different levels of detail, MITRE ATT&CK® being by far the most popular. We have worked with MITRE Engenuity and the Center for Threat Informed Defense to capture the relationships between VERIS to ATT&CK so that organizations can leverage the benefits of both in their navigation. The results of that work are remarkable: ATT&CK provides excellent tactical and technical details into the specific techniques the threat actors leverage, while VERIS provides a strategic view of the landscape, covering a wider range of possible mishaps. Errors, for instance, are present in 9% percent of breaches this year but are out of scope in ATT&CK. When VERIS and ATT&CK are combined, they provide you with a clearer view of what type of assets were impacted and what type of victims those assets belonged to while still preserving the specifics of the attack techniques that were leveraged. This combination of forces is timely due to the increased regulatory pressure of reporting data breaches to governments, although there is no commonly accepted format in how this reporting should be done. We, of course, cannot opine on the need for such regulations, but we would like to do our part to make sure that organizations have the right tooling to reduce their burden as new laws come to fruition. The second version of this mapping has just been released as of April 6, 2023, and we are very excited about it. In addition to VERIS Actions, a lot of thought was put into mapping Attributes. To make it better, Actors were mapped to ATT&CK Groups. There are also new mappings to ATT&CK for Mobile and ATT&CK for ICS. If this interests you at all, please hop over to for all the details of the work. Even if it doesn't, you are already reaping the benefits of the work thanks to the ATT&CK Technique mappings we have added to some select Incident Patterns to help you in your epic journey to "full control coverage.",Our team puts a lot of thought and energy into trying to make the VERIS Framework more accessible and helpful for all. If you are curious about the framework or have tried it in the past and want to check what's new, get in touch with the DBIR team at . It's hard to believe that the Verizon Threat Research Advisory Center (VTRAC) is 20 years old! I've had the unique pleasure of being part of the team since the very beginning—or should I say the "zero-day"?,Over those 20 years, we've had a few different names but always the same passionate team behind the scenes. Back then, I was part of a small gaggle of geeks in New York City, always having a suitcase packed and ready to hop a flight to anywhere to take on the next big data breach investigation. Our forensic lab at the time was a collection of systems that didn't even fill a single full-height server rack. It bears reminding that, 20 years ago, "cybersecurity" was not a commonly used or understood word. If you asked the average person what "cyber" was, you would probably get back responses that sounded like something from a science fiction movie. There was no such thing as a cybersecurity college degree—the closest thing that existed at the time was a computer science or engineering degree. Today, there are hundreds of universities around the world that not only offer cybersecurity bachelor's degrees, but also master's degrees and Ph.D.s. I can still remember some of the first data breaches I ever investigated. Old timers will appreciate the days when we showed up onsite with our "medical bag"—typically a bag that had a binder of bootable floppy disks, a collection of assorted cables, and a variety of hard drives and enclosures. As mentioned above, hardly anyone knew what cybersecurity was back then, and the average person had no idea of the purpose of the equipment in that medical bag. In a world just following 9/11, going through airport security with that bag of odd-looking electronics and cables guaranteed that I was frequently the lucky winner of "random" extra screening. If only that luck carried over into a few of the trips to Vegas …,Today, we rarely need to travel. We have enterprise tools that can facilitate remote forensic evidence collection from anywhere in the world. Taking advantage of our telecommunications backbone and advances in cellular connectivity, we're even able to provide immediate emergency and out-of-band communications via 5G, allowing us to collect forensic data at speeds in excess of 1 Gbps, even if the victim organization has its own network, systems or infrastructure outages. The then and now comparisons over the last 20 years are staggering to consider. Today, we have exponentially more people on our team, with incredible diversity of backgrounds and geographic locations. The VTRAC supports organizations across more than 100 countries. We not only have several physical lab locations around the world but also cloud-based and client on-premises lab locations to care for nearly every conceivable data privacy and sovereignty concern. Of course, I cannot forget to mention the incredible work of the DBIR team that makes this very publication possible. Many have heard me say that the DBIR is my third child. It was born 16 years ago as part of an early incarnation of VTRAC (back then we were called the RISK Team) with a vision of sharing our data breach insights with the world. Metaphorically, I heard it say its first words and watched it take its first steps alongside the other co-creators. Thankfully, I don't have to save for the DBIR's college tuition. I couldn't be prouder of what the past and present members of the VTRAC have built and accomplished over the past 20 years. It is the passion and dedication of each and every team member that contributes to our long client tenure, never having missed a contractual service level agreement, world-class thought leadership and consistent rating as a leader by industry analysts. I look forward to the adventures, innovation and excitement to come in our next 20 years!,Happy 20th birthday, VTRAC!,—Chris Novak Akamai Technologies,Ankura,Apura Cyber IntelligenceBit-x-bit,Bit Sight,BlackBerryCensys, Inc. Center for Internet Security,Cequence Security,CERT Division of Carnegie Mellon University's Software Engineering Institute,CERT – European Union,CERT Polska,Check Point Software Technologies Ltd. Chubb,Coalition,Computer Incident Response Center Luxembourg (CIRCL),Coveware,CrowdStrike,Cybersecurity and Infrastructure Security Agency (CISA),CyberSecurity Malaysia, an agency under the Ministry of Communications and Multimedia (KKMM),Cybersixgill,CYBIRDell,Department of Government Services, Victorian State Government, Australia,DomainTools Energy Analytic Security Exchange (EASE),Edgescan,Elevate Security,Emergence Insurance,EUROCONTROL,EvidenFederal Bureau of Investigation – Internet Crime Complaint Center (FBI IC3),FortinetGlobal Resilience Federation,GreyNoiseHackEDUIrish Reporting and Information Security Service (IRISS-CERT),IvantiJPCERT/CCK-12 Security Information Exchange (K-12 SIX),Kaspersky,KordaMenthaLegal Services Information Sharing and Analysis Organization (LS- (ISAO)Malicious Streams,Maritime Transportation System ISAC (MTS-ISAC),mnemonicNetDiligence®,NETSCOUTOkta,OpenText CybersecurityPalo Alto Networks,ProofpointS21 Sec,SecurityTrails, a Recorded Future Company,Shadowserver Foundation,SISAP – Sistemas Aplicativos,Shodan,SwisscomU.S. Secret ServiceVERIS Community Database,Verizon Cyber Risk Programs,Verizon Cyber Security Consulting,Verizon DDoS Defense,Verizon Network Operations and Engineering,Verizon Threat Research Advisory Center (VTRAC),Vestige Digital InvestigationsWatchGuard Technologies, Inc. As does this sentence,A unique finding is more likely to be something mundane, such as a data collection issue, than an unexpected result. Who are we kidding? We would love to have more data to analyze!How dare you?,Editor's note: We hope the DBIR is actually helping you pay for tuition for your human children. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. 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Learn moreHow To Prevent Ransomware Attacks Business
How to protect against ransomware attacks effectively is a challenge not only for the world's largest organizations, but for businesses of all sizes. No industry is immune, but some are targeted more often. According to , "Rather than continue trying to gain access to major enterprises, ransomware gangs have changed tactics by . Once considered too small to justify a ransomware attack, these mid-sized targets now allow hackers to stay under the radar and extract smaller payments without drawing government or media attention." Ransomware can cause significant financial and reputational damage. And with the ever-evolving landscape of cyberthreats, it's a lot for any single entity to capture. That's why , contains data contributed from 87 organizations. This year marks the report's 15th anniversary where 23,896 security incidents were reviewed, 5,212 breaches were analyzed and 12 industry sectors along with four regions were spotlighted. The DBIR takes a deep look into how ransomware attacks and ransomware detection techniques have evolved since the report's inception. Gain vital insights into security strategies and how to minimize vulnerability to cyber attacks. Read our in-depth analysis of 23,896 incidents from organizations around the world. Arguably, the first documented ransomware virus dates back to the era of the floppy disk. the , also known as the PC Cyborg virus, was literally distributed by hand via approximately 20,000 infected disks labeled "AIDS Information - Introductory Diskettes" to attendees of the World Health Organization's AIDS conference. Attendees, without considering the risk, loaded the floppy discs into their hard drives causing the virus to encrypt files on their C-drives. To regain access, victims were instructed,Ransomware attacks have grown exponentially in maturity and complexity since 1989. A recent example includes a global ransomware attack that spread from computer-to-computer using Microsoft Windows operating system (OS), which demanded Bitcoin payment for the safe return of data (no stamps required). Another example is the hack of 2021 which was . For several days mass panic ensued because the Colonial Pipeline supplies approximately half of the fuel for the east coast of the United States, causing a gas crisis and even airlines to shut down. "From very well publicized critical infrastructure attacks to massive supply chain breaches, the financially motivated criminals and nefarious nation-state actors have rarely, if ever, come out swinging the way they did over the last 12 months," according to the authors of the ). last year, which is a shocking 13% year-over-year increase, and is greater than the previous five years combined. Almost four out of five breaches were attributable to organized crime. Their number one motive was financial gain followed by espionage. And it's important to note, attacks are not limited to particular . And according to the :,Shockingly, is approximately seven times higher than the actual extortion request. Using data provided by the FBI, the found the median amount of money lost due to ransomware was $11,150, however, some losses were in the million dollar range. And it's important to note that the per attack. Interestingly, 90% of confirmed cases did not result in losses. But costs are not limited to the financial gain obtained by the bad actor, they can negatively impact your organization in many ways. For example:,The cost of these attacks come in many forms, sometimes even in the form of human tragedy. A ransomware attack on a U.S. hospital in the fatality of an infant after computer systems were taken offline for several days. And with the rise of organized crime, it's no surprise that the to take immediate steps to harden their networks' cyber defenses. According to , 14 out of 16 U.S. Critical National Infrastructure (CNI) sectors have been attacked in the past. Additionally, ransomware is judged by the to be the number one cyber threat for both SMBs and enterprises. Attacks on major brands grab the headlines, but according to one estimate, with under 1,000 employees. It's important to harden your security posture no matter the size or industry, especially as the cost of how to protect against ransomware outweighs the detriment. Defending an organization against the growing threat of ransomware means knowing how ransomware spreads in the first place, and which controls – from technology and business process refinement to employee training – are needed. Here is the typical progression of an attack:,Attacker often gains initial access into the system via phishing, unauthorized Remote Desktop Access (RDA), or vulnerability exploitation. Attacker uses established connection to . Attacker deploys ransomware payload. Attacker steals sensitive data. Attacker triggers ransomware to encrypt victims data. Victim is sent a ransom demand. Attackers may threaten to leak data or resort to other measures of force:Payment of the ransom doesn't necessarily mean you get your data back. And if payment is made (typically via digital currency), the money is likely to be subsequently laundered. This is in addition to the loss of operations and reputational damage. No matter the attacker's motivation, it's paramount to prepare your organization with the right strategy—built around adequate preparedness and rapid detection, response and recovery—so your organization can avoid compromise altogether, or at least minimize the impact of an attack, and learn how to protect against ransomware attacks. According to the , about two-thirds or 66% of breaches involved phishing, stolen credentials and/or ransomware. Here are the top ways ransomware actors typically gain initial access to their victims:,These use tried-and-tested social engineering techniques to trick an employee into clicking on a malicious link or opening a booby-trapped attachment. The resulting malware installation is usually covert, enabling attackers to access the corporate network and reach key assets within. RDA is used by organizations to enable employees to remotely connect to their corporate desktops/applications. It saw a surge in use during the pandemic, which also gave threat actors the perfect opportunity to take advantage of poor cyber hygiene. In most cases of RDA compromise, attackers use previously breached or stolen credentials, or use brute force to open accounts using automated software. This provides them with network access. 2021 held . Attackers often take advantage of the fact that organizations are behind the curve on patching all of these bugs. They particularly target applications that are designed to be accessed from outside the corporate network, like RDA or VPNs. Sometimes, the applications are run by third-party supply chain partners and have privileged access to corporate networks, as witnessed in a 2021 attack involving . Better security and incident preparedness to help prevent an attack. Confidence in their incident & response plan and ability to recover. If you'd like to receive new articles, solutions briefs, whitepapers and more—just let us know.. Preventing ransomware attacks may be difficult, but there are still ways to protect systems and reduce the risk. To help organizations combat ransomware, the DBIR links its findings to a series of security controls from the that can be enacted by an organization and are considered industry-standard for building an effective security program. It's impossible for any organization to be 100% breach-proof, especially in a world of increasingly determined threat actors. from a wide array of online threats with automated updates to help shield you from the latest online dangers. And by honing your ransomware detection techniques, your organization will be enabled to spot suspicious activity early on in order to minimize the impact of potential compromise. Signature-based detection via anti-malware can help identify known malware. Intrusion detection system (IDS) and behavioral detection looks for the tell-tale signs of ransomware activity. Detecting suspicious traffic uses network detection and response (NDR)-based tools. In addition to anti-malware software, intrusion detection systems (IDS), NDR tools, and ransomware detection techniques, organizations can gain visibility into suspicious activity by setting up honeypots and using other deception tools. Micro-segmentation will also help block any unusual lateral movement, containing the blast radius of an attack and ensuring threat actors can't get to your prized assets. Investing in cyber insurance can help the organizations prepare for the threat of ransomware. In the past, insurers have come under pressure from critics who claimed that easy coverage disincentivized organizations to spend more on security and encouraged threat actors to carry out more attacks—knowing ransoms would be covered by premiums. That is now changing, with insurers reducing coverage and increasing premiums, especially for organizations in high-risk sectors and those without baseline security controls in place. reported that cyber premiums increased across the board, regardless of the industry sector or size of the organization, and claimed that customers lacking specific data security controls have seen rates spike by 100-300%. If you have put proactive security measures in place but want to hedge the risk of a ransomware breach, insurance is still a useful option. One small mis-step could undermine an organization's security posture, and per the 2022 DBIR, this year 82% of breaches involved the human element. Whether that was by use of stolen credentials, phishing, misuse, or simply human error, people continue to play a very large role in incidents and breaches alike. There are several best practices that can . According to the , "40% of Ransomware incidents involve the use of desktop sharing software and 35% involve the use of email. There are a variety of different tools the threat actor can use once they are inside your network, but locking down your external-facing infrastructure, especially RDP and Emails, can go a long way toward protecting your organization against ransomware."Work with a dedicated team of experts to create a customized to your cyber-risk profile. Here are the steps your organization can take to help employees be prepared for a possible attack and know how to help prevent ransomware attacks. Strengthen your security and manage compliance using industry standards and best practices. Cyber security awareness-raising programs will help teach staff how to spot phishing attempts. Exercises and simulations should include all key stakeholders identified from across the business and feature different scenarios. These may include the three typical initial access vectors outlined above and the possibility that all of your organization's systems are encrypted and highly sensitive and regulated data is stolen. The best response plans are powered by tailored to an organization's specific risk profile. If you manage to catch an attack in the early stages of the , it's possible your organization could escape a ransomware attack without any data stolen and no systems encrypted. However, even organizations that did suffer some kind of data encryption got at least some of their data back How early an attack was caught will have an impact on how expensive recovery is. The per attack. Consider these tips to improve your chances of successful recovery:,1. Don't pay the ransom. that paid got all their data back, and there's no guarantee the threat actors will not still try to monetize their breach. 2. Report the attack immediately to law enforcement. Many agencies have access to decryption keys, which can accelerate recovery times significantly. 3. Engage a if necessary to understand the extent of the attack. 4. Remove all traces of the attack by thoroughly cleansing systems. 5. Restore data from backups only once all signs of the attack have been expunged. Once the dust has settled, it's a good idea to understand what lessons can be learned from an incident to enhance resilience ahead of the next attack. Stakeholders from across the business should be involved, including legal, human resources, security, IT ops, and relevant board representatives. Postmortems typically contain an executive summary and key highlights for business leaders but also drill down into the technical detail for IT stakeholders. Questions to be answered via this process include:,Consider including all events from initial access (and, if relevant, threat actor reconnaissance) to remediation. Lessons learned should span people, processes and technology. The right security assessment can help determine how effectively your security program is performing against expectations. After completing the post mortem, it's time to put those findings into action. An Incident Response report can help train operations teams to learn to identify and mitigate risks in a proactive manner. The landscape of cyber extortion is growing in volume, sophistication like ransomware as a service (Raas) or its taking many adjacent forms like Distributed Denial of Service (DDoS) attacks. Much of the recent increase in ransomware attacks comes down to a new business model that has allowed a new wave of ransomware: ). Just as Software-as-a-Service (SaaS) popularized the delivery of software from the cloud, RaaS has streamlined the management and deployment of ransomware attacks. Bad actors, typically referred to as affiliates, pay RaaS operators/developers a monthly fee for the use of malware. Affiliates receive an off-the-shelf ransomware starter kit including ransomware payload and attack infrastructure. It's down to the affiliate to gain initial access to their victim and perform lateral movement inside the network. Often access is bought from , which, in combination with the RaaS model, has opened the door to a large number of less technically proficient cyber criminals. The RaaS operators can . should not come as a surprise, while DDoS attacks for ransom are technically not breaches and data is not compromised, they can shut down entire operations. Likely inspired by the rise of ransomware, cybercriminals have started adopting similar tactics by demanding a payment to stop their DDoS attacks. Given denial of service attacks in the DBIR, the rise of DDoS ransom attacks adds an extra complicating element to modern cyber security. While understanding how to protect against ransomware, many of the same will be beneficial to your organization. As long as organizations keep paying and hostile nations continue to shelter cyber crime actors, ransomware will remain a threat. The most successful groups are highly organized annually on salaries, tools and services. With that kind of money, it's predicted they may be inclined to compromise big game targets. There's also a geopolitical dimension. The U.S. authorities of possible attacks on Western organizations from international cyber crime groups as the world enters a new era of geopolitical instability. As these threats evolve, organizations will also need to adapt in order to find new ways to understand how to mitigate ransomware effectively. The security team that brought you the Verizon 2022 Data Breach Investigations Report can also help with to help strengthen your organization against potential attacks. Learn how Verizon can help . Verizon is recognized as a leader in the latest Omdia Universe Global IT Security Services Universe Report. Market Leaders offer the most comprehensive, well-integrated, end-to-end cybersecurity solutions available globally. Leaders also have above-average customer experience scores. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. 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