What is Hosted Intelligent Contact Routing?

Hosted Intelligent Contact Routing (ICR) is a comprehensive, managed, network-based solution that intelligently routes multimedia transactions, such as voice, e-mail, chat, and web collaboration for contact centers. Hosted ICR gives entities with multiple contact centers the power to operate as one single virtual enterprise. Deployed in a network-class environment and accompanied by a suite of optional managed services, Hosted ICR is a cloud based service based on software from our technology partner Genesys.

What is Web Acceleration?

Powered by one of the world's largest, seamlessly connected global IP networks, Web Acceleration is a network-agnostic CDN solution with massive capacity and stringent security. Using advanced caching and acceleration strategies, it delivers lightning-fast delivery of your customers' web content. These capabilities combine to make Web Acceleration ideal for high-traffic applications, such as: - E-commerce - Online banking - Software updates - Social media feeds - Video streaming

How does Web Acceleration work?

Web Acceleration leverages a global network of more than 165 Points-of-Presence (PoP) to keep your web content closer to where your users work, play and browse. That combines with its open peering policies to help reduce latency and maximize web speed, so your customers feel like your server infrastructure is close by. In addition, its intelligent load balancing and compression further help speed up secure content delivery to even the most remote geographic locations. That can help you scale your web services quickly and securely to new markets.

What is Business Messaging?

Verizon Business & Enterprise Messaging is a cloud-based, application-to-person messaging gateway that can be easily accessed and integrated with existing applications and workflow processes. With it, your mobile workforce will be able to reliably send and receive secure messaging. Because a connected team is a productive team.

What hardware and software does TechTeam for Internet cover?

TechTeam for Internet covers a wide variety of hardware and software problems that are not covered by Verizon's standard technical support. Below is an illustrative list, which is both subject to change and subject to exclusions or qualifications set forth in the terms of service. Hardware - Computing devices including, but not limited to, laptops, desktops and tablets - Office equipment including, but not limited to, printers, faxes, peripherals and AV equipment - IoT devices including, but not limited to, cameras, thermostats, locks and lighting - Mobile devices including, but not limited to, tablets and smartphones - Network devices including, but not limited to, modems and wireless routers (excluding Verizon - - Fios routers and all other Fios or Verizon Branded equipment) Software - Productivity software including, but not limited to, Office 365, G-Suite or Google Workspace and iWork - Collaboration software including, but not limited to, Jive, Workplace, Slack, Atlassian, BlueJeans and Zoom - Operating systems including, but not limited to, Chrome OS, Mac OS, Windows and iOS - Cloud storage solutions including, but not limited to, Dropbox, OneDrive and Box - Point of sale solutions including, but not limited to, Clover and Square - Web Services including, but not limited to, Wix, GoDaddy and AWS - Security solutions including, but not limited to, McAfee, Sophos and Norton - Other common business solutions including, but not limited to, Intuit

What can you do with Verizon 5G Business Internet?

Quickly and powerfully connect locations as needed. New branches, campus expansions, temporary locations— businesses often need high-powered connectivity quickly for new locations. New locations with qualifying coverage can use Verizon 5G Business Internet to simplify and speed internet setup. Beyond internet connection to digital transformation With Verizon 5G Business Internet, you'll begin your digital transformation journey. As 5G technology evolves, businesses plan to leverage transformative technologies such as edge computing, utilize Internet of Things (IoT) sensors and devices in new ways, achieve scale and efficiency beyond what's currently possible and even realize new business models. 5G Business can help make sure that your offices have the connectivity they need to monitor these larger ecosystems driving intelligence from the cloud down to your executive's desktop.

Is Software Defined Interconnect available with Verizon Ethernet Services?

Yes, Software Defined Interconnect is available with all Ethernet Services to provide: - Software-driven connections to 200+ cloud service providers - Fast installs with scalable bandwidth up to 10 Gbps - Fixed, low-cost, monthly subscription per connection

How does Intelligent Street Lighting work?

Intelligent Lighting is a comprehensive solution that includes wireless connectivity, cloud hosting, hardware and software. The lighting control device connects to the Intelligent Lighting platform. Plus, you get analytics that provide internal temperature and energy monitoring.

What is cloud web gateway

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How to set up the Verizon Internet Gateway (models # WNC-CR200A & ASK-NCM1100)

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Verizon Business offers managed Kubernetes service for edge and multi-cloud deployment

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Verizon Business and RingCentral deliver cloud-based enterprise solutions

Verizon Business announced a strategic partnership with RingCentral, Inc., to bring cloud-based enterprise communication solutions

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What Is a Secure Web Gateway (SWG) and How Does It Work? Business

We've got some great deals going on right now exclusively for our online customers... chat now to hear more! What is a secure web gateway (SWG) and how does it work?,Author: Gary Hilson,Modern trends such as , the move to a and increased use of for work have all combined to place intense pressure on business networks. At the same time, a rise in cyber attacks and increasingly cheap availability of cyber crime tools, such as , increase the vulnerability of said networks. This is why it is helpful to think of a secure web gateway (SWG) not only as something protecting your organization against malware but also as a critical technology for enabling communications and collaboration. A fully managed, centralized gateway can provide you with secure access to the variety of broadband and wireless access options necessary for your business to operate in a connected world where threat actors are looking to exploit potential attack surfaces. What is a secure web gateway?,A secure web gateway to stop unauthorized traffic from entering your organization's network. The gateway governs all inline traffic, standing between all incoming and outgoing data. Users can only access approved, secure websites. This helps to prevent viruses, malware, ransomware and other malicious traffic from taking root in your enterprise network to hamper operations, access sensitive data and steal valuable intellectual property. Secure web gateways can be installed either as a software component or as a hardware device on the edge of the network or at user endpoints. Every gateway uses a stored list of known and approved website URL addresses to block malicious sites and filter out any unknown addresses. A secure web gateway doesn't only control what gets in either. All outgoing data is checked to ensure whether and where it's allowed to be distributed. This is especially important given the adoption of software-as-a-service (SaaS) applications commonly used for , as well as through which desktops and files can be shared in real time. An SWG protects each workstation in the organization from web traffic that might attempt to steal or destroy data or hijack devices as a means to get broader access to the enterprise network. Secure web gateways and cyber security,A secure web gateway is one of many that are becoming increasingly important as threat actors develop more into sharing personal identification information and business data or inject malicious code to take control of devices and networks and disrupt operations. Enterprise networks with multiple points of entry will need to address these threats. Recent research highlights the due to the acceleration of organizations migrating to the cloud with the adoption of cloud applications and storage. As more workloads are run from the cloud, there's an increase in threats focused on the web channel and increased reliance on browsers to access applications. This could result in more data leakage, according to the report. Secure web gateways can help to prevent the financial and reputational damage caused by a cyberattack or data breach. Verizon's annual found that the cost of breaches can reach into the millions, and breached companies underperformed in the stock market by approximately 5%. A Forbes found 46% of organizations had suffered reputational damage as a result of a data breach, and 19% of organizations suffered reputation and brand damage as a result of a third-party security breach. Who should use an SWG?,Any organization concerned about securing its network should consider an SWG. However, it is most relevant to:,Network requirements,A secure web gateway is more than just a security guard deciding who's allowed in and out based on credentials. Optimally, technology you deploy should offer capabilities beyond basic URL, data and web application control filtering. Features such as encrypted traffic analysis enable a secure web gateway to compare all traffic to available lists and then analyze the nature of the traffic, including SSL-based encrypted traffic, to determine if any content or code could be a threat to the network. A secure web gateway can scan and filter social media for outgoing information, as well as scan outgoing data to determine if it should be uploaded to the cloud outside of your organization's network to prevent data loss. For maximum effectiveness, you may want to make sure a secure web gateway deployment is integrated with other security tools, including your existing monitoring solution so that your IT and security teams are notified immediately of any problems. You may also want to integrate your preferred zero-day anti-malware solution to prevent and remediate threats never seen before. All protocols including HTTP, HTTPS and FTP internet protocols should be supported. Secure web gateway as a managed service,Where you deploy your secure web gateway is flexible. It can be placed at endpoints, at the edge or in the cloud. Like many other applications and services, it can be deployed in a cloud-based, SaaS model, which is less expensive and easier to maintain. A cloud-based solution is especially practical for remote locations and workers, although you can combine a SaaS approach with existing hardware solutions, such as appliances. Because today's network architectures are complex—and even more so with the dramatic rise in remote endpoints—it's important to understand the nature of your web traffic, where it needs to go and who needs to use it. Given the many deployment options and the many different locations you may have to support and the nature of your business, consider a . By delivering an SWG through a cloud-based port, your can be extended to remote locations and users, so they can safely and securely connect and collaborate virtually anytime and anywhere. Other benefits,Aside from protecting your organization against threats, your gateway can provide useful insight into network traffic including user behavior on the web, help to govern acceptable and safe use of the web and obtain better visibility and control of data through the use of advanced web analytics. Learn more about how Verizon can help you . If you'd like to receive new articles, solutions briefs, whitepapers and more—just let us know. . * Indicates a required field. We will follow up from your contact request using the information provided. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed

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Cloud Access Security Broker (CASB)

Deliver visibility, and enforce security compliance requirements and policies within your cloud environments. As your enterprise shifts to the cloud, the need to protect your data becomes more important by the day. A cloud access security broker (CASB) is the gatekeeper between your on premise and public cloud infrastructure, helping your business address cloud service risks, enforce security policies, and comply with regulations. This gives you the critical tools to prevent, discover, and respond to threats. With one of the largest IP networks in the world, Verizon knows that network security is critical. That's why we monitor over 61 billion security events each year (on average). We also know the importance of finding a valuable partner. That's why we're teaming with CASB vendor Netskope to provide CASB solutions for your business. A cloud access security broker (CASB) acts as a gatekeeper of internet traffic between your on-prem infrastructure and cloud provider. It helps you consistently enforce security policies, secure sanctioned and unsanctioned cloud services, protect sensitive data across the cloud and web, and stop the most advanced online threats. CASB solutions work as a gateway between cloud service consumers and providers, applying and enforcing security policies as cloud-based resources are called. The value stems from the ability to identify high-risk applications and users, and other key risk factors across cloud platforms—a blind spot for some businesses. CASB solutions consistently enforce security policies across your on-prem and extended cloud ecosystem, and help prevent potential threats from slipping in from a third party. Other features and benefits include:,years of security experience. security events processed yearly (on average). security incidents processed yearly (on average). Security Operations Centers worldwide. Ransomware on the rise, phishing galore and more. Learn what attackers are up to in the 2021 Data Breach Investigations Report. The Payment Card Industry Data Security Standard (PCI DSS) was set up to help businesses that take card payments reduce fraud. But a large percentage of companies are not fully compliant – putting data at risk. Related Products,Businesses can access a powerful bundle of security tools and 24/7 tech support for such tools. Mitigate the effects of unexpectedand unpredictable distributed denialof service (DDoS) attacks. Address high-level federal requirements with a secure connection to the public internet. Protect users, apps and data virtually anywhere. Streamline operations while keeping your devices up to date, properly configured and secure. Choose your country to view contact details. Existing customers, to your business account or . If you are already a Verizon customer, we have several options to help you get the support you need. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed

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Multi-Cloud Orchestration, Management and Connectivity

Work confidently in the cloud with secure, on-demand access to global cloud services and private cages in colocation data centers. Fully managed and self-managed multi-cloud options to fit your organization's needs. Deploy your Verizon network across and within multiple cloud service providers (CSPs) and private data centers. Multi-cloud orchestration and connectivity services leverage the Verizon network-as-a-service (NaaS) model to simplify the network architecture across multiple clouds. The Verizon Private Network provides additional security and industry-leading SLAs along with global coverage. Options for services include NaaS Cloud Management, Secure Cloud Interconnect (SCI), Software Defined Interconnect (SDI) and additional services. Verizon offers fully managed and self-managed configurations to simplify and secure complex multi-cloud architectures supporting applications. These services enable you to easily manage network connections and application traffic via a central console, making it easy to establish new connections quickly, load balance data traffic and govern your cloud network. Combine cloud networking technology, visibility and management via a single console interface for common deployment, governance, connectivity and security services across clouds. Connections can be turned up for a new cloud in as quickly as one business day with preprovisioned and automated cloud connectivity solutions. Our solutions are preprovisioned to connect to 217+ CSPs (including AWS, Google, IBM, Azure, Oracle, Salesforce and SAP) and colocation services in 185+ countries and territories. Reduce the need for additional overhead and specialized cloud knowledge with a consistent operations platform for connectivity, policy, security and more. Stay up and running with competitive SLAs and proactive fault notifications. Network support can be provided with a private network from Verizon. Fully managed options reduce the demands on your IT team with visibility into your deployment through a single pane of glass. With NaaS Cloud Management, run applications with multiple CSPs, customize support, modernize your legacy infrastructure and incorporate the latest technology to stay competitive. Verizon is not a CSP and has no preference for one cloud provider over another. This allows us to provide objective full oversight, management and connectivity to meet your organization's needs. Viewing and managing the multi-cloud network through a single console reduces the operational complexities of dealing with multiple cloud providers. Prioritize critical and real-time traffic with support for class of service (CoS) and quality of service (QoS) when using Private IP. When using Private IP, get fast options for mobile coverage and private cloud connectivity over the Verizon wireless network through a private wireless gateway. Separate traffic from the public internet by integrating the customers' Private IP or Ethernet private WAN with a virtual layer 2 access loop. This solution provides connectivity, orchestration and management services that enable you to seamlessly and securely interconnect across and within multiple clouds (public and private), as well as utilize services from multiple CSPs. Easily manage deployments via a central console. Fully managed and future self-service options offer a choice of business models to manage the multi-cloud network with connectivity, policy management and security services. Private IP customers can simply, securely and reliably connect to a global ecosystem of CSPs from your corporate WAN by creating private connections that are completely separated from public internet traffic. SCI offers on-demand, scalable bandwidth with consumption-based pricing so you can get the full flexibility from your cloud resources. SCI helps reduce TCO by providing large-scale cloud interconnections without the internet at a significantly lower cost compared to private circuits. If your organization uses Private IP, Ethernet–Dedicated E-Line, Ethernet–Switched E-LAN or Internet Dedicated Service, activate your connection on the day an order is placed to 200+ CSPs and most Equinix IBX colocation cages globally. Connect with access speeds up to 10 Gbps globally. SDI is a self provisioning process that can significantly lower telco access costs. It also enables cloud connectivity in minutes, instead of weeks or months and requires no truck rolls or special construction. Your proven cloud connectivity expert,Verizon is a leader for networking SLAs,a Leader in the Gartner® Magic Quadrant™ for Global WAN Services¹Cloud connectivity to 185+ countries,Preprovisioned connectivity to leading CSPs,Find out how D-Link Corporation protected their information with the help of Secure Cloud Interconnect. Discover a simpler and easier way to manage and secure all of your cloud traffic. Leverage the power of the Verizon network to quickly establish connections to CSPs in Verizon's global ecosystem. In this paper, we'll take a look at the challenges the multicloud environment presents and offer a solution for addressing them. Learn how Verizon can support applications deployed in multiple CSPs. See the networking options and associated benefits. Discover how three Verizon customers improve security, agility and performance with Verizon cloud connectivity options. Wide-area data networking services that provide point-to-point, hub-and-spoke and any-to-any connectivity to transport customer data between customer sites, including connectivity to cloud. A wide-area data networking service that provides any-to-any connectivity to transport customer data between customer sites. A high-speed, enterprise-grade dedicated network connection over the public internet. Add comprehensive LAN switch and wireless LAN device management services to your IT toolbox. Verizon can connect with over 217 CSPs including AWS, Google, IBM, Azure, Oracle, Salesforce and SAP. Connections can be turned up as quickly as one business day with preprovisioned and automated connectivity once the CSP and any supporting networks are provisioned. We have Secure Cloud Interconnect with usage-based bandwidth and Software Defined Interconnect with guaranteed, fixed-bandwidth connections. Secure Cloud Interconnect is not restricted by size. Customers have the capability of bandwidth on demand, which eliminates the need for capacity planning. The connection automatically matches the highly variable cloud services usage patterns. Yes. Both Secure Cloud Interconnect and Software Defined Interconnect can support a hybrid cloud strategy (a portfolio of CSPs in combination with your own private clouds and traditional IT services). Some sample use cases include enabling disaster recovery and business continuity across multiple cloud providers. Choice and flexibility to access to the best technology in different CSPs, avoiding vendor lock-in, enhanced disaster recovery, high availability, greater global coverage and many others to meet critical organizational and applications needs. NaaS Cloud Management is a solution that provides connectivity, orchestration and management services. These services enable organizations to seamlessly and securely interconnect across and within multiple clouds (public and private), utilize services from multiple CSPs, and easily manage these deployments under a central console. Fully managed and future self-service options provide a choice of business models to manage the multi-cloud network with connectivity services, policy management and security services. ¹Gartner, Magic Quadrant for Global Wan Services: Danellie Young, Lisa Pierce, Gaspar Valdivia, Karen Brown; March 24, 2025. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Call sales,Chat with us,Have us contact you,Already have an account?,These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent AllowedWe use technologies to collect and share information about your use of our site. By continuing, you agree to the use of these capabilities for a better experience and other purposes. Learn more in our .

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