Establish trust in your Caller ID data and connect with customers.
To help you instill calling confidence with your customers, Verizon is working to meet the FCC mandated deadline of June 30, 2021, to enable STIR/SHAKEN across all our IP calling products. This set of industry standards is designed to reduce spam robocalls, prevent the “spoofing” of Caller ID data and help businesses improve voice security.
STIR/SHAKEN helps improve all calling experiences for:
Organizations that want to protect against telephone denial-of-service (tDoS) and other attacks
Enterprises managing a large number of inbound and outbound calls each day
Agencies that want to improve productivity and reach the public they’re supposed to serve
What is it?
STIR/SHAKEN is a carrier-based Caller ID authentication that requires carriers to digitally sign calls originated by their customers. It uses the same public-key cryptography process that secures e-commerce websites.
How does it help you?
When people can’t trust that callers are who they claim to be, they stop answering even legitimate calls. Authentication—built right into our solutions with no extra effort needed on your part—can help ensure that customers feel more comfortable about saying hello instead of dismissing the call.
The benefits of trusted phone calls
Get more “hellos” with the help of STIR/SHAKEN.
Identify inbound robocalls to your contact center and interactive voice response system.
Help customers know who’s really calling with trusted Caller ID data.
Feel confident in solutions that are backed by federal and industry best practices.
Use the same security processes that already protect e-commerce websites.
Increase customer answer rates by reducing the number of legitimate calls marked as spam.
Improved customer experience
Leverage automated voice authentication and extend voice self-service options.
Facts about STIR/SHAKEN
Verizon is working to restore trust in voice calling.See how
How to communicate more effectively
Fight back against voice fraud and unwanted robocalls.Read best practices
A trust-driven economy
Americans have learned not to answer the phone. That’s a big problem for organizations that need to reach them.See the stats