+65-6248-6600
Contact Us

Professional, Scientific and Technical Services
NAICS 54

Please provide the information below to view the online Verizon Data Breach Investigations Report.

Submit View only

Thank you.

You will soon receive an email with a link to confirm your access, or follow the link below.

Download this document

Thank you.

You may now close this message and continue to your article.

  • Frequency

    		  

    3,566 incidents, 681 with confirmed data disclosure

    Top patterns

    		  

    System Intrusion, Basic Web Application Attacks, and Social Engineering represent 89% of breaches

    Threat actors

    		  

    External (84%), Internal (17%), Multiple (1%) (breaches)

    Actor motives

    		  

    Financial (90%), Espionage (10%) (breaches)

    Data compromised

    		  

    Credentials (56%), Personal (48%), Other (26%), Internal (14%) (breaches)

    Top IG1 protective controls

    		  

    Security Awareness and Skills Training (CSC 14), Access Control Management (CSC 6), Secure Configuration of Enterprise Assets and Software (CSC 4)

    What is the same?

    		  

    The top three attack patterns remain System Intrusion, Basic Web Application Attacks and Social Engineering, but they have changed order compared to last year’s report.

    Summary

    		  

    Denial of Service attacks are a serious problem in this industry, and while they rarely result in a data breach, they can still have significant impact. The System Intrusion attack pattern is the first position again this year, while Social attacks are less prominent, but still in the top three.

  • Patterns

    		  

    5-Year difference

    		  

    3-Year difference

    Basic Web Application Attacks

    		  

    No change

    		  

    No change

    Social Engineering

    		  

    Less

    		  

    Less

    System Intrusion

    		  

    Greater

    		  

    Greater

  • Pattern

    		  

    Difference with peers

    		  

     

    System Intrusion

    		  

    Greater

    		  

     

    Basic Web Application Attacks

    		  

    No change

    		  

     

    Social Engineering

    		  

    No change

    		  

     

  • Services denied

    As a NAICS code with the name of Professional, Scientific and Technical Services might imply, this sector relies on their internet presence to provide their highly skilled offerings to their customers. This means that when they are hit with a DoS attack, particularly the higher volume distributed varieties, they definitely feel the impact. This past year has been a hard one for this sector, with the DoS attacks accounting for almost half of the incidents recorded. And even though this type of attack rarely leads to a reportable data breach, it can still do significant damage to the victim.

     

    The devil you know

    Moving to breaches, the System Intrusion pattern remained at the top of our pyramid, while Basic Web Application Attacks and Social Engineering switched places. So, the same players remain on the field, they are simply playing different positions.

    The perpetrators of these top three attack patterns tend to be External. The internal actor breaches were down this year by comparison to last year’s report. Surprisingly we saw a small uptick in the multiple actor breaches in this sector this year. These are when an external actor recruits an internal or partner actor to help them out with the breach activities. Sometimes they are paid for their troubles, and sometimes it is a more subtle form of influence by an acquaintance or significant other exerting pressure on the person with the access to data. Either way, the result is a breach that can be more difficult to detect, since it is someone on the inside facilitating the access under the guise of conducting their regular duties.

  • Days gone by

    Looking back over the years in this sector, the Miscellaneous Errors pattern was in the top three. However, as Figure 99 shows, in 2019, the System Intrusion pattern began its meteoric rise to the top, eventually far surpassing Errors. This sector mirrors the overall dataset in terms of the top attack patterns. The top three here are the top three patterns in the full dataset, so clearly, these patterns are holding sway in a number of business categories.

Let's get started.