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Choosing the Best Phone System for Your Business
How to choose the best VoIP provider for your business,You've done your research. You know that a business Voice over Internet Protocol (VoIP) system is an efficient, simple and affordable communications option that can help keep your growing business competitive. And you've decided to make VoIP part of your operations. Now you have another decision to make—which VoIP service provider to partner with. There are many VoIP solutions out there, but not all are created equal. When choosing the best VoIP service for your small business, you want to make sure you're getting a solution that meets more than just your calling needs. Here are a number of things you should consider when evaluating VoIP solutions and providers. Reliable VoIP needs a reliable network. A good VoIP solution starts with a strong foundation. Because VoIP calls are routed through the internet, it's critical that your VoIP solution runs on a network that gives you reliable connectivity and coverage where you need it. You should never have to worry that you're missing important communications because you can't trust your network. Your VoIP system should grow with you. One of the best benefits of a VoIP solution for small businesses is that it is scalable. A complete VoIP solution should be able to easily expand as the number of users changes. Adding new lines or devices—or even locations—should be virtually effortless, and not cause any disruption to your operations. Competitive features can help create better experiences. Your customers have come to expect a certain level of service from the companies they do business with. When they call a business, they expect to reach someone who can help them—and they don't like to wait. So your VoIP solution should come with a rich variety of business features that can help you operate more like a bigger business without costing a lot. Features like automatic call forwarding, seamless call transfer between devices, virtual receptionists and more that make it easier for your callers to quickly connect with the person best suited to help them. Not to mention features like visual voicemail, virtual meeting rooms and personal phone directories that make it easy for your employees to do their jobs. VoIP should make your job easier, not harder. An efficient communications solution should allow you to monitor, fine- tune, streamline and manage your network assets. And you should be able to do it all easily. If you don't have a dedicated IT department, or if your IT resources are just stretched thin, you want to make sure that your VoIP solution won't create a management headache. Look for a solution that comes with an intuitive web-based management system, so you can stay in control of your communications from where you're working. Customer support should be available when you need it. A good VoIP solution should be easy to manage and deploy. But in times when you could use a little extra help, you need a comprehensive VoIP solution that comes with access to professional support throughout the design, implementation and management phases. You need your communications system to work around the clock, so it's only fair to expect that your VoIP customer service does, too. The bottom line. The communications system you choose for your business will play a pivotal role in building relationships with your vendors, partners and customers—and those are the relationships that will determine how successful your business can be. So you need to partner with a service provider that will help you strengthen those relationships at every turn. Many small businesses have put their trust in Verizon because of our proven ability to deliver effective . We continually invest in our VoIP network, and we have the expansive reach your growing business needs. Verizon ,* our VoIP business solution, offers more than 30 features—including Auto Attendant, Hunt Group, Extension Dialing and more—to help you control your communications, improve customer experiences, streamline your business and simplify your day-to-day. By choosing the right VoIP solution, you're taking the first step toward a productive and competitive future for your business. So you need to make sure you choose a provider that has the experience, reach and range of services that will support your growth. * Business Digital Voice is available in select areas of nine states and the District of Columbia. Tell us about your business, then meet with our professionals to ask questions, get advice, or obtain a quote. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreThe Best Remote Work Tools to Enable Small Business Communication Business
The best remote work tools to enable small business communication,Author: Gary Hilson,The adoption of remote work arrangements by small and midsize businesses (SMBs) shows no signs of stopping. According to the Verizon SMB Outlook and Technology Adoption Study, from on-site to remote working in the last year. To help facilitate this change, the study found that 77% of SMBs have invested in remote work tools and other technologies that support connectivity. Even though they have struggled to fill open positions due to labor shortages, remote work remains popular with SMBs, particularly those that have invested in and embraced remote work tools. According to the SMB Outlook, the top reasons remote work remains popular with SMBs are:,Remote work also , with improved work-life balance, flexible schedules and the ability to work from anywhere among the key benefits cited. However, some have found it more difficult to communicate and collaborate than before. As the noted, SMBs still face important challenges, including supply chain disruptions, declining sales and increased costs. This bottom-line pressure further raises the stakes regarding investing strategically in communication tools for remote workers. Choosing collaboration tools for business,Communication is the foundation of collaboration, whether on-site or remote, which means it's critical that employees have access to tools that allow them to seamlessly communicate and collaborate wherever they are working. Investing in a platform (UC) is a great place to start since it can support voice calls, SMS messaging, email, instant messaging and videoconferencing. Staff can collaborate seamlessly with fully featured messaging, file sharing and task management. simplified IT management, security protections and the ability to integrate leading business applications, including Salesforce, Google Workspace and Microsoft Office. Robust calendaring is also an important communication tool for remote workers as it provides transparency about who's available and when, making it easier to schedule online meetings and collaboration sessions. Effective online collaboration is essential as SMBs embrace hybrid work where some employees are in-person and others are off-site. Combined with messaging, calendaring is one of the most important remote work tools because it can be difficult to keep everyone in the loop when your business is spread out across different locations. According to a recent survey, companies that deployed a cloud UC platform experienced an average of . Other benefits cited included:,Selecting communication tools for remote workers,SMBs with distributed staff who have customer-facing roles should think about employing a . This type of system assigns one number that can simultaneously ring multiple compatible devices such as cell phones, desk phones and even PCs. This translates to fewer missed calls and more opportunities for your business to connect to your customers. This phone system provides multiple benefits to both the business and to employees including:,Implementing security policies when using remote work tools,The Verizon 2021 Mobile Security Index highlights the negative for both SMBs and large organizations. Additional research supports this in that that remote workers are exposed to greater security risks than traditional office workers. One of the main reasons for this is the use of personal devices as communication tools by remote workers. Research suggests , known as bring your own device (BYOD). Having in place are important to protect your network and your bottom line—almost one-third of organizations that had a mobile device-related breach described the measures needed to resolve it as .,Managing your remote work tools,One of the simplest ways to deploy and manage communication tools for remote workers is to use a managed service. UCaaS (Unified Communications as a Service) replicates the availability, reliability, resilience and security found in enterprise-class platforms to make collaboration more efficient for on-site and mobile teams regardless of the organization's size. UCaaS enables SMB's to improve operational efficiency and customer experience by seamlessly integrating apps like voicemail, instant messaging, presence and mobility capabilities so employees can communicate and collaborate whether they are in the office, at home or on the go. For SMBs, making the right decisions about remote work tools is critical, particularly given current challenges including . A small business is 42% due to technology frustrations around remote working. Partnering with a trusted provider can help you make the right investments at the right time. The IDC MarketScape positioned Verizon as a Leader in the .,Learn more about how Verizon can help with secure, scalable unified communications. IDC, IDC MarketScape: Worldwide UCaaS Service Providers for SMB 2021 Vendor Assessment, Doc #US47452421, February, 2021. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreRemote Employee Monitoring: What's Best for Business? Business
Remote employee monitoring: What's best for business?,Author: Gary Hilson,With the sudden closure of many workplaces and offices, the COVID-19 pandemic spurred organizations to learn more about remote employee monitoring. before the COVID-19 pandemic, approximately 72% of customer service and support functions operated almost exclusively in-office, with fewer than 10% of employees working from home (WFH). The percentage of those employees working from home has risen to 80% to 100%. Having remote employee monitoring capabilities in place can help track an employee's activity and productivity, and with the right cyber security protocols, help keep your company's assets safe. But there's more to it than simply implementing technology. Organizations also need to establish best practices for monitoring employees working from home and create a transparent working environment with their remote staff. What is remote employee monitoring?,While some employees excel at working from home, others struggle to be productive in an environment that's designed for living, not working, especially without the buzz of coworkers around them or face-to-face check-ins with the boss. Remote employee monitoring employs software to keep track of workers' activities based upon a set of established metrics and objectives that can include their keystrokes, hours active, an ability to view their screen in real-time and log internet activity. Some companies are monitoring employees working from home via phone calls and webcams, applications in use and social media activity. There is software available that allows for the remote-control takeover of an employee's workstation. This can be beneficial when training a new employee, for continuing education, or when upgraded or new company software is released. Many companies are seeking to learn more about monitoring employees working from home, leading to a for remote employee monitoring software and tools. Without pre-arranged and agreed upon policies for remote monitoring, these activities may raise privacy concerns and potentially strain the relationship between employers and their staff. To help ease privacy concerns, providing your remote employees with the ability to read and sign off on a remote IT policy allows clarity for the organization and its remote workers. Face-to-face meetings have swiftly been replaced with virtual meetings which has led to an increased amount of , or burn-out, while other employees are simply interested in getting back into the office. has shown that employees want flexibility and about half of the new pandemic-era WFH workforce is interested in continuing to work remotely. Remote employee monitoring through software tools can provide insight into how much time employees are spending on work and whether their activities are inherently productive. There are additional ways to help positively impact a remote workforce. Focus on outcomes, not activities,When monitoring employees working from home, establishing a clear agreement between workers and employers about goals, milestones and outcomes is essential to achieving productivity goals. Managers should set productivity guidelines for remote workers rather than relying on monitoring keystrokes, time logged-in and the volume of email messages sent and received. Ultimately, it's about accountability for performance by setting standards and benchmarks for various projects. Reports and analytics are helpful tools to see how well employees are performing. But to ensure remote worker productivity levels are high, it's critical to make sure employees have the right tools to do their jobs when they work outside of the office. This includes , a fast and reliable workstation, and the applications they need to do their job and communicate effectively. Tracking progress and hours spent on a project against the original project plan can provide additional insight into how productive teams are and allow for opportunities to provide feedback or offer additional support if it looks like things are falling behind schedule. Feedback is particularly important for remote workers, as a key barrier to remaining productive while working from home is effectively managing the isolation from coworkers who may not know if they're on the right track. Managers can support their teams by establishing regular check-ins like a weekly call, email or a simple reporting process. And while no one wants to spend all their time in meetings, it can be helpful for remote workers to have some "face-to-face" interaction through video conferencing or screen-sharing. Additionally, if a hybrid work environment is possible, it can help to bring employees together in-person occasionally for a team meeting which can go a long way toward helping employees feel connected. Build a culture of trust,Using software to monitor employees working from home—without first establishing policies and best practices about remote employee monitoring and evaluation—can clash with employee's privacy concerns, and is not a substitute for thoughtful best practices or strong leadership. There are many available today. That said, each solution has different strengths and weaknesses so make sure to consider the factors you need for your business that will help meet your specific business objectives and goals. Standard features should include the ability to monitor a wide range of activities including keystrokes, clipboard activities, screenshots, document-related activities, messaging and websites visited, application usage and time as well as network traffic and security monitoring. Many monitoring solutions also integrate with project management and online collaboration tools making them less intrusive and common practice. Whatever remote employee monitoring technology you choose to implement, it's vital to communicate your organization's work-from-home policy to all employees and institute an effective system to track employee and employer obligations. Ultimately, the most successful organizations are those that foster a culture of trust and empower employees to work independently in support of the company's goals. Learn how can help you connect remote employees and drive efficiency in the field. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
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