call center on cloud
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Cloud Contact Center
Deliver the ultimate customer experience with unified customer interactions, built-in AI and rich customer experience (CX) platforms. Give customers a simple and effortless journey, including being able to move from one channel to another easily without having to reenter information or repeat an issue's context. Integrate customer touchpoints with AI-driven, all-in-one platforms for voice, digital and workforce engagement that scales and is easy to use. Empower employees with the tools they need to make their jobs easier, to add efficiency and to deliver better CX. Increase customer satisfaction and loyalty with data- and analytics-driven CX personalization that recognizes customer interactions and tailors their individual experiences accordingly. Engage customers, empower agents and build personalized experiences that help set your business apart. Enable customer interactions with an advanced, cloud-based contact center platform. Engage your customers through our next-generation cloud contact center. Verizon cloud-based solutions work together to help a toy manufacturer scale to meet a 300% increase in holiday demand. Unifying its contact centers onto a single platform helped this bank do more than improve experiences. With customer expectations higher than ever, companies must be ready to predict customer needs and fulfill them from virtually anywhere. Organizations might think they are doing a good job, but many customers are frustrated by outdated systems and processes that don't match up to the best-in-class experiences. Learn why customer loyalty depends on a seamless journey, every time. How personalized, proactive customer service creates next-generation customer experiences. Your cloud contact center is the central nervous system for your business. That's why you need to be wary of low-cost and easy-to-deploy promises. Finding the right balance between AI and human interactions—and appropriate transparency around the use of AI in business—will be increasingly important. A customer service or call center platform offering advanced features and technology in the cloud. CCaaS platforms are usually provided by a third party and typically include core technologies like automatic call distribution (ACD), interactive voice response (IVR), AI, workforce management tools, analytics and more. A hosted contact center is a communications solution tied to a physical server. A cloud contact center leverages cloud computing, so there is no need for direct network connections or client-side infrastructure or physical servers. We would be happy to discuss the best solution for your business. To learn more about CCaaS and improving customer experience, please call 1.877.297.7816 or to set up a consultation. Call sales,Chat with us,Have us contact you,Already have an account?
Learn moreVoice Services and Call Center Solutions
Drive better, more personalized customer experiences (CX) in your contact centers using Verizon voice services running on our award-winning network. Help boost brand loyalty and increase customer satisfaction by delivering a consistent CX. Help increase the productivity of your contact centers and agents with our innovative voice services. Reduce customer call handling times using traffic-routing and call-balancing functionalities. Control costs with affordable contact-center technologies and services. IP Contact Center is a Voice over IP (VoIP)-based voice calling solution for contact centers that includes multiple originating calling options and number types, as well as terminating options including IPIVR. Route incoming calls across our intelligent network. Automate interactions with your callers. Optimize retention with cloud-based queue management. Balance call loads and help drive improved CX with Verizon IP Contact Center Solutions. Learn how to realign your objectives to deliver a personalized, customer-first experience. Provide your agents with the tools they need to work reliably and securely, whether they're working in the office or remotely. Find out how intelligent routing can help guide customers to the right resources to solve their problems and keep them satisfied. A cloud contact center is a hosted software solution that enables agents to receive incoming and outgoing communications from their desktops. Today's cloud-based contact centers allow customers to communicate across multiple channels, including phone, email, text, social media and more. Unlike on-premises systems or hosted contact centers, a cloud contact center isn't tied to a specific server or physical location. Instead, anyone in your team can access it from virtually anywhere through the cloud. Cloud contact-center platforms still rely on a network to deliver inbound and outbound communications. The network needs to be reliable, scalable and secure. Cloud contact centers allow customers to communicate via multiple channels, including voice, email, text, chat, social media and others, so customers can get the answers they need quickly. They also enable agents to communicate with customers in a call center or remotely. Cloud contact-center platforms can help improve CX, as well as the agent experience. Call sales,Chat with us,Have us contact you,Already have an account?,These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreWebex: Enterprise Cloud Based Contact Center
Connect with your customers using a next-generation cloud-based contact center built for the future of customer experience. Webex Contact Center is a next-gen, enterprise-grade, cloud-based contact center solution with omnichannel contact options. Webex Contact Center is a software-as-a-service (SaaS) cloud contact center solution that transforms a customer's contact center experience with cross-channel support and robust self-service, all seamlessly delivered over Verizon's reliable network. As a cloud-based solution, Webex Contact Center brings the innovation, scalability and agility of the cloud to your business without sacrificing security, enabling rapid time to market while minimizing upfront capital investments. Easily integrate contact-center operations into several industry-leading customer relationship management (CRM) systems, including Salesforce, Zendesk, Microsoft Dynamics and others. Webex Contact Center easily integrates with the Webex suite of products—Webex Calling, Messaging and Meetings—which can be managed as a unified administrative experience via Webex Control Hub. Users can simplify login and password management with a single sign-on to access all applications and services. Get greater control over every customer interaction from a centralized point. Track which agents, teams, sites and partners are available at any given time and send each interaction to agents with the best skills for resolving an issue. Enable agents to engage peers inside and outside your contact center to help improve your customers' experiences and optimize outcomes from every interaction. Support diverse customer channels (calls, text, chat, email, and social media) while also providing customers with options for fast and easy self-service, 24/7. An AI-powered, experience-focused desktop, including customer journey information and analytics, supports first-call resolution, greater overall agent satisfaction and improved retention. Scale and add features efficiently. User tools, such as a drag-and-drop flow control builder, empower greater flexibility and management without burdening IT resources. Integrate your cloud-based contact center solution with leading CRM applications such as Salesforce to help reduce contact switching. Analyze and manage your contact center with web-based tools that optimize operational efficiency. Manage agent performance with features such as call monitoring, coaching and barge-in. Unify your business communications and services by integrating Webex collaboration and contact center tools so that agents can reach experts in the organization to help customers. Intelligently distribute calls across teams and agents, including remote agents at multiple sites. Build customer contact flows using a simple drag-and-drop interface. Maintain consistency across teams with automatic call distribution (ACD) features that work the same for all agents, local or remote, regardless of their phone endpoints. Enable your customers to keep their positions in the queue and receive a callback when the agent is available. Take advantage of both touch-tone and speech-enabled interactive voice response (IVR) for inbound and outbound calls and callbacks. Give customers intuitive, online self-service, 24/7, using a chatbot for simple inquiries. IVR can provide a natural self-service experience for voice-over-the-phone inquiries. Your contact center solution leader,years of partnership with Cisco,years of contact center experience,minutes of IP Contact Center traffic yearly,The ability to quickly resolve customers' issues is critical to maintaining their loyalty—and the cloud can help. With Webex Contact Center from Verizon, you can delight your customers, inspire your team and offer personalization on every channel, nearly anywhere, anytime. Cloud contact center technology offers a set of cloud-based resources that empowers staff to turn their home offices into a virtual call center. Webex Contact Center digital-first tools connect customers to the right agents, transforming the customer experience. Engage customers, empower agents and build personalized experiences that help set your business apart. Enable customer interactions with an advanced, cloud-based contact center platform. A cloud contact center is designed and built as a SaaS cloud solution, bringing the innovation, flexibility, scalability and agility of the cloud to your business without sacrificing security. As a cloud-based solution, Webex Contact Center enables speed to market and new bot-driven revenue opportunities while minimizing upfront capital investments. With Webex Contact Center, your customers can reach your business using their preferred channel of communication. For your agents, an AI-powered desktop provides full visibility into the customer journey and a complete customer history—including previous feedback—to help personalize customer conversations. Webex Contact Center is an ideal choice for:,Once you've decided that moving to a cloud contact center is the right strategic move for your business, you'll need a migration plan and a partner that can help you design and deploy your solution, prioritizing the customer experience at every step. Verizon has more than 30 years of contact center experience. We're also a Cisco Gold Certified partner and Cisco Authorized Technology Provider for Unified Contact Centers. Let us help you design a customized, next-generation cloud contact center solution with Webex Contact Center. Designed and built as a SaaS solution, Webex Contact Center can bring the security, innovation and agility of the cloud to your business without sacrificing scalability. Call sales,Chat with us,Have us contact you,Already have an account?,These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
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Verizon Business and RingCentral deliver cloud-based enterprise solutions
Verizon Business announced a strategic partnership with RingCentral, Inc., to bring cloud-based enterprise communication solutions
Verizon Business offers managed Kubernetes service for edge and multi-cloud deployment
Enterprises can now manage containerized applications across hundreds or thousands of sites through the VNS Application Edge platform.
Verizon Business and Visionable open center dedicated to accelerating connected healthcare
Verizon Business and Visionable have opened a technology-led center dedicated to accelerating the adoption of connected healthcare technologies for patient-centric care.
Case Studies related to "call center on cloud"
Remote Internet Access Solutions Case Study Business
Read customer success stories on remote internet solutions from Verizon. Discover how Verizon has helped facilitate projects using remote internet access.
CES Technologies: Temporary Internet Services For Events Business
Learn how Verizon and CES Technologies improve network connectivity at large events such as concerts, sporting events, fashion shows, corporate conferences and more.
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