Learn about my device
Whether you’re getting to know a new wireless device or have questions about the device you’ve been using for years, we can help you access the valuable support resources you need.
Get started by selecting the brand and then finding your specific device. From there, you’ll have access to device information such as:
- Activation instructions
- User guides
- Features information
- Interactive simulators
If you are having issues with your device, our Troubleshooting Assistant will give you a set of questions to help narrow down the source of the problem, and will then provide a visual guide to walk you through the most common issues and their resolutions.
DEVICE COMPATIBILITY - Some devices manufactured in 2019-2021 may not be 5G Ultra Wideband (mid-band/C-band) compatible. Those devices may see a 5G icon when using LTE in certain coverage areas due to network optimization and device software compatibility.