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    FAQs

    Paper-free billing helps make your life easier and saves paper by viewing your bill online. When you enroll, you’ll receive a link to your monthly statement by email or text.

    To enroll in paper-free billing  when logged in to My Business Wireline:

    1. Select Paper Free Billing in the Billing and Payments section
    2. Click On, next to Enroll

    When you have successfully enrolled, you will receive a confirmation email.*

    If you would rather receive your bill notifications via text, sign up for Text Notifications in My Profile in your My Business account.

    To make sure you receive important emails from Verizon, do the following:
    Make sure your email address is correct in My Profile in your My Business account
    In your email application, add the verizon.com and vznotes.com domains to your email safe list
    If your email settings do not allow you to add email addresses to a safe list, contact your email/internet provider's customer support for help

    To change your billing address:

    1. Log in to your My Business Wireline account

    2. Go to Profile in the Manage Your Profile Settings section

    3. Select the Billing and Payment Information section 

    4. Select Change under Billing Address 

    5. Enter the requested information in the form to change your address

    If certain changes have been made to your account online or over the phone with a Verizon representative or messaging services, you’ll receive a notice to make sure you’re aware of these changes. Such changes might include any additions or modifications to your account’s:

    • User ID

    • Billing address

    • Primary contact email address

    • Online password or other account password or PIN

    • Secret question(s) or answer(s)

    • Email alias that can  be used as a User ID

    • Access level (Full Access)

    • Administrative sub-account

    • Mobile telephone number (MTN)

    If you don’t remember making changes to your account, please check with anyone authorized to use your account to see if they may have made the change. If you or any other authorized user doesn’t remember making the change, please call the toll-free number provided in the change notice to get assistance.

    Change notices may come via email, postal mail or a phone call from a Verizon representative to your billing phone number.

    Visit our My Verizon for Business app tutorials and our My Fios app tutorials.

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