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    Improving CX

    Learn about ways CX impacts your Brand.

    3 ways 5G and IoT is helping insurance companies to reinvent customer relationships

    Learn how 5G and IoT can help the insurance industry deliver more personalized services to improve customer relations.

    Jul 23, 2024

    Verizon Customer Experience Annual Insights

    Explore findings from our 4th CX Annual Insights Report, featuring global research on essential innovations and strategies to elevate CX and foster loyalty.

    Jul 15, 2024

    The future is frictionless

    Organizations might think they are doing a good job, but many customers are frustrated by outdated systems and processes that don’t match up to the best-in-class experiences. Learn why customer loyalty depends on a seamless journey, every time.

    Jul 15, 2024

    Executive Brief

    Emerging technologies enable better digital customer experiences

    43% of companies surveyed are prioritizing a seamless customer journey with the ability to identify a customer on any channel at any point of the process.

    Jul 15, 2024,  3 min read

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    Infographic

    Customer experience vs. consumer expectations: How brands can close the gap and gain loyalty

    Verizon wanted to find out how organizations can keep up with consumer expectations in a rapidly changing digital world. Explore how brands can close the gap and win loyalty.

    Jul 15, 2024,  2 min read

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    Video conferencing for Government and Public Communication

    Learn how video conferencing for government can improve internal and external collaboration, online public consultation and constituent engagement.

    Jun 28, 2024

    Infographic

    Social media best practices for public sector success

    A majority of constituents prefer interacting digitally with federal, state or local government. Understand how social media can help make citizens feel heard.

    May 21, 2024,  4 min read

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    White Paper

    Wireless Business Internet: Support legacy/TDM services without copper

    Across the country, CSPs, both national and regional, are decommissioning copper. There are several reasons for this. TDM services are expensive to maintain and the plant is at the end of its useful life. Copper is incapable of supporting the high bandwidth services required by new applications and architectures. Learn about the transition from time division multiplexing (TDM) telecom services to wireless business internet and mitigation strategies for agencies.

    May 15, 2024,  11 min read

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    Customer Success Story

    Faster and faster: Bags To Go embraces technology to take luggage storage business to the next level

    Bags To Go reaches new heights in terms of demand, volume and customer satisfaction by partnering with Verizon to keep their business running on all cylinders.

    Apr 22, 2024,  6 min read

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    Customer Success Story

    NASCAR revs up fan experience with ambitious track network modernization

    Learn how NASCAR partnered with Verizon to provide fast internet connectivity that won fan accolades from the DAYTONA 500 to the Chicago Street Race.

    Apr 2, 2024,  9 min read

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    White Paper

    Modernized Managed Network: ISG Briefing Whitepaper

    Learn how Verizon Business made a strategic move by partnering with HCLTech's software engineering innovation experts to transform and modernize its Managed Service Platform.

    Mar 18, 2024,  21 min read

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    Analyst Report

    2024 Connected Retail Experience Study: Omnichannel Customer Experience

    Learn how Verizon and Cisco partnered for this multi-year research study to understand the retail store's digital transformation, new technological priorities, challenges and more.

    Mar 18, 2024,  7 min read

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    Infographic

    How enterprises can maximize customer experience with social media

    The upside of a global enterprise is you can reach a customer anywhere. The downside? The possibility of disconnection across different platforms. So how can you deliver a global CX with a single voice?

    Mar 4, 2024,  3 min read

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    Infographic

    Social media best practices for small business success

    For businesses of all sizes, delivering a personalized experience over social media can be critical. However, limited resources can make it difficult for a small business to provide the seamless experience customers now expect. Learn how Verizon can help.

    Mar 1, 2024,  3 min read

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    White Paper

    How to improve customer experience strategy

    Elevate your customer experience strategy with cutting-edge CX technology trends and innovative customer success solutions to enhance satisfaction and loyalty.

    Feb 27, 2024,  8 min read

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    Solutions Brief

    AI-driven customer experience solution brief

    Realize your vision for AI-driven customer support with Verizon Consulting Services.

    Feb 8, 2024,  4 min read

    Read the solution brief

    Solutions Brief

    Customer Journey Analytics Consulting Solution brief

    Improve CX and your bottom line with Customer Journey Analytics Consulting service from Verizon.

    Feb 8, 2024,  4 min read

    Read the solution brief

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