Equipment, Devices and Service
FAQs
To avoid being billed an unreturned equipment charge, please return all your Verizon Fios TV equipment within 30 days of the day your service is disconnected.
To return your equipment:
- Return rented equipment to the Verizon or the UPS Store nearest you
- You do not need to box up equipment since equipment serial numbers will be scanned and returned to Verizon. Be sure to get a receipt for your records
- Contact Verizon at 1.800.Verizon (1.800.837.4966) if you have any questions.
The Last Watched Rail lets you return to anything you were watching during your current viewing session or the last time you watched TV. This feature can be adjusted by navigating to Menu > Settings > System > Television > Last Watched Rail. You can enable the Last Watched Rail or disable it to go back to the traditional Last button which lets you return to where you were previously.
If you have a concern with closed captioning on a program you are currently watching, please contact us via email at [email protected].