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Overview
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Verizon 5G Business Internet is a new high-speed, fixed wireless internet service paving the way for a new era of business innovations with ultra-fast speeds and ultra-low lag time, which can help your business compete like never before. 5G Ultra Wideband provides many times the bandwidth of today’s 4G Long-Term Evolution (LTE) network, allowing your business to develop analytics and leverage the power of your data in ways never before possible.
Massive capacity
5G network can carry a massive amount of data for a large number of simultaneous users. Which means Verizon 5G Business Internet can handle the data needs of many business users and devices, at once.
Ultra-low latency
5G’s end-to-end latency (the time it takes for data to travel from the user over the network to the central processor and back again) is in the milliseconds—and we expect it to eventually be under 10 milliseconds. That’s a 25x improvement over 4G and 10x improvement over some other 5G networks! This ultra-low latency will drive true business change, enabling critical processing power for business scenarios that require instant data analysis and decision making.
Groundbreaking speed
Welcome to internet speeds that are ultrafast. With Verizon 5G Business Internet, you can expect download speeds up to 400 Mbps. (Exact amounts will vary based on speed tier chosen.) And with the long-term potential to offer peak data rates of up to 10 Gbps, Verizon 5G Business Internet will have the potential to be many times faster than 4G LTE.
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Your Verizon team
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Verizon Business & Government Customer operations (BGCO)
Your Verizon team will help guide you through the full scope of services from contract signature to the eventual handoff of your network services.
Your Verizon team will help guide you through the full scope of services from contract signature to the eventual handoff of your network services to the Verizon Business & Government Customer operations (BGCO).
BGCO provides support for inquiries initiated by business customers. Support is provided via phone, chat, and email correspondence.
BGCO supports the following functions:
- Order fallout: failed activations and orders
- Equipment ordering and activations: new service and equipment, upgrades, service activations, equipment exchanges and accessories
- Time sensitive requests: self-serve assistance, disconnections, global features, and cold stock
- Account maintenance: rate plan charge, feature updates, user information changes, suspends, number changes, Mobile Telephone Number (MTN) transfers, etc.
- Bill inquiries and Research: bill questions, Other Charges & Credits (OCC), payment research and discounts
- Technical support: device, product and network issues
- Loyalty/Retention: customizes save offers, disconnect request, competitive price match.
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Preparing your site for a successful 5G Business Internet implementation
For the 5G Business Internet service you should consider the following guidelines to ensure proper usage to meet your business needs.
Uplink/Downlink Bandwidth when using 5G
- 5G Business Internet speed tier (e.g. 300 Mbps) is an ‘up to’ bandwidth service. The maximum bandwidth to be allowed will be the Speed Tier service level selected for your service. There is no minimum bandwidth level, we suggest consulting with your Account Manager about your specific use cases.
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Uplink/Downlink Bandwidth when using 4G LTE fallback
- When 5G access is not available, 5G Business Internet will provide access to 4G LTE network to continue support of data traffic. When in 4G mode, the following guidelines are suggested:
- downlink bandwidth: 5 Mbps to 12 Mbps
- uplink bandwidth: 2 Mbps to 5 Mbps
The 4G LTE fallback will revert to 5G when it becomes available.
Latency: We suggest consulting your Account Manager for the latest information on end to end latency.
Applications using IPSec VPN: For configurations with Asymmetric routing, consult with your Account Manager to provide high performance.
- When 5G access is not available, 5G Business Internet will provide access to 4G LTE network to continue support of data traffic. When in 4G mode, the following guidelines are suggested:
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To successfully deliver your 5G Business Internet, there are some activities that must be completed by both Verizon and you. Our goal is to keep you informed and aware of all the steps.
Verizon Steps
At the initial appointment, the Verizon technician will visit your premises for a “site survey” to determine the placement of equipment and the timing of installation. The Verizon technician will:
- Visit your premises for a “site survey” to evaluate if your site has adequate 5G network coverage and determine the placement of equipment
- If your site is ready for installation and, if convenient for you, the installation can be completed during the visit. (If not, it will be subsequently scheduled via email.)
- Determine connectivity / advise on 5G receiver location (inside or outside the building)
- Install the receiver (once approval is given) on the outside of the building).
- If required, install network cabling through exterior walls (via existing conduit - new conduit installation requires additional fees)
- Connect Ethernet cable to business router
- Connect Local Area Network interface to the business router (if provided by Verizon)
- Conduct receiver and router speed tests
- Configure the 5G connection for the network service
- Provide verification that the 5G service has been tested and is in working order
- Provide point of contact, number to call, and email for assistance and information
Customer Steps
To help you with a successful and timely delivery of your 5G Business Internet, you need to perform the following steps:
- If you choose to use your own business router, discuss with your account manager prior to site survey to ensure that your router is a 5G Business Internet compatible router . Your Account Manager will review a requirements checklist with you to review router requirements.
- Prior to installation, the onsite point of contact must approve the placement of the 5G receiver as indicated by the technician.
- Sign off to accept the service: Upon successful installation of service, the onsite contact must have authority to accept the service provisioning which will start activation of the service.
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Upon successful installation of your 5G Business Internet, your network services will be supported by the Verizon Business and Government Customer Operations team (BGCO).
BGCO is reachable at 1-800-757-0699 Ext 4445555 Monday to Friday (8am-8pm Eastern Time).
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Service disruptions can hurt a company's bottom line and compromise an organization's mission. The economic and reputational imperatives of the current market have shifted the discussion from IT disaster recovery to an enterprise-wide business continuity focus.
Organizations of all sizes and industry types should have ongoing, enterprise-wide Business Continuity Programs that develop, prepare and exercise the various areas of continuity from critical business processes to IT service availability. The Business Continuity Program should address areas such as Emergency Response, Impact Analysis, Business Continuity Plans, Disaster Recovery Plans, Supplier Plans, Exercises, and ongoing BC program management.
The goals of today’s most relevant Business Continuity Programs are those providing organizations with an enterprise-wide business continuity focus, that not only includes strategizing and planning for IT service availability and disaster recovery, but addresses the ability to manage all areas of critical and continuity activities of the program to help prepare and mitigate the impact from ever-increasing risks threatening to interrupt organizations’ critical processes.
Key criteria your organization should consider when creating a relevant, enterprise-wide Business Continuity Program to help protect your business critical information and processes- The Executive Team has established enterprise-wide business continuity objectives
- The BC Program is
- Enterprise-wide, and extends beyond the IT department
- Part of the organization’s annual operational budget
- An on-going, steady-state operation of the business
- Regular assessments and reviews to validate business recovery requirements, priorities capabilities and compliance requirements
- IT Service strategies and recovery solutions to maintain effective service resiliency and availability align to the business requirements
- Appropriate emergency response, business continuity, communications and disaster recovery plans are designed and developed to provide proper guidance during an event
- Regular BC Program maintenance is being performed to manage the program changes
- Determine if you can/will manage the BC Program internally, or using a BC partner
- If a BC partner, determine those with the best capabilities to manage your organization’s size and needs
- Confirm the group or persons managing your BC Program is qualified, they have references, ISO accreditations and BC certifications
- Annual exercises and tests are performed before an event happens, validating your plans effectiveness
- Develop clear and simple methods, policies and procedures to follow
- Keep all resources properly trained
- Once the event is over, you should have a plan in place to bring your business back to normal operations
Verizon can help you with your Business Continuity planning needs
Verizon's portfolio of Business Continuity Consulting, Planning and Management help reduce the risk and impact from a disruption by providing enterprise-wide Business Continuity Programs that generate strategic solutions, formulate plans and manage program preparations to provide effective continuity measures should an unavoidable crisis occur.
With the Verizon Business Continuity Management portfolio of consulting services and programs, we help our customers to effectively prepare and maintain continuity during planned and unplanned events to help reduce the risk and impact from disruptions. Please contact your Verizon account team for further assistance.
Quickly and powerfully connect locations as needed.
New branches, campus expansions, temporary locations— businesses often need high-powered connectivity quickly for new locations. New locations with qualifying coverage can use Verizon 5G Business Internet to simplify and speed setup for internet, and at the same time can greatly reduce latency and increase throughput. Verizon 5G Business Internet can simplify and speed up the setup of these locations, and at the same time can greatly reduce latency and increase throughput.
Beyond internet connection to digital transformation
With Verizon 5G Business Internet, you’ll begin your digital transformation journey. As 5G technology evolves, businesses plan to leverage transformative technologies such as edge computing, utilize Internet of Things (IoT) sensors and devices in new ways, achieve scale and efficiency beyond what’s currently possible, and even realize new business models.
Your one partner for connectivity
We have a broad range of solutions for enterprises, which is why so many successful Fortune 500 companies partner with Verizon. These solutions are designed to operate together— Software-Defined in a Wide Area Network (SD WAN) together with 5G Business Internet, for example.
Ultra-fast and ultra-easy
Verizon 5G Business Internet gives you full-powered internet , and opens the door to the possibilities of 5G. We’ve put in place vast amounts of network fiber, and 5G simplifies the connection to your business location. Now your business can access the internet wirelessly, with a brand-new 5G solution.
- Easy install – Our experts handle installation
- Quickly and powerfully connect to locations as needed
- Get up and running even more quickly and easily.
- Your one partner for connectivity
- Groundbreaking Speed
5G Business Internet Speed Tiers include the following:
- 300 Mbps Download
Yes, however this depends on the specific location within the building where 5G Business Internet will be installed. Since installation may require mounting of equipment and running cabling within the building structure, Verizon must have permission to make any changes to the building structure, as required (e.g., drilling holes for mounting, running conduit for cabling, etc.). Customer is responsible for providing Verizon with such permission from the building owner
Two pieces of equipment will be installed:
- Outdoor 5G receiver
- Router (provided via Verizon or supported router).
Use the following checklist to review steps prior to installation. Your Account Manager will review this list with you.
- Point of contact: Your onsite point of contact should have access to enter the site facilities and roof. The onsite contact must be authorized to sign off on service acceptance upon successful installation.
- Tell your account manager if there are any aesthetic concerns with the placement of the equipment
- Low-E Windows: Tell your account manager if your building has Low-E glass windows. If so, what level of Low-E glass?
Note: Low-E glass may require outside installation.
Low-E, or low-emissivity, glass minimizes the amount of infrared and ultraviolet light that comes through glass, without minimizing the amount of light that enters a building. Low-E glass windows have a microscopically thin coating that is transparent and reflects heat.
- Building Structure Ownership: Since installation may require mounting of equipment and running cabling within the building structure, the Verizon technician must have permission to make any changes to the building structure, as required (e.g., drilling holes for mounting, running conduit for cabling, etc.)
- For building owners: Verizon will need written permission to make any physical changes required for installation of the 5G business Internet service. If permission is not granted then 5G Business Internet service cannot be installed.
- For building tenants: Verizon will need written permission from the building owner to allow installation of equipment onto building structure. If you are unable to obtain permission then 5G Business Internet service cannot be installed. If the equipment must be installed on the building’s roof, do you have roof access?
On the day of installation, the technician will mount the 5G receiver, install Ethernet cable, power up and install the router.
Verizon Steps
- Determine 5G connectivity / advise on 5G receiver location (inside or outside the building)
- Install the receiver (once approval is given) on the outside of the building).
- If required, install network cabling through exterior walls (via existing conduit - new conduit installation requires additional fees)
- Connect Ethernet cable to business router
- Connect Local Area Network interface to the business router (if provided by Verizon)
- Conduct receiver and router speed tests
- Provide verification that the 5G service has been tested and is in working order
- Activate service upon customer acceptance
- Provide point of contact, number to call, and email for assistance and information
Customer Steps
- If you choose to use your own business router, discuss with your account manager prior to site survey to ensure that your router is a 5G Business Internet compatible router. Your Account Manager will review a requirements checklist with you to review router requirements.
- Prior to installation, the onsite point of contact must approve the placement of the 5G receiver as indicated by the technician.
- Sign off to accept the service: Upon successful installation of service, the onsite contact must have authority to accept the service provisioning which will start activation of the service.
- The installation technician will connect your existing Local Area Network (LAN) Ethernet connected devices to the business router’s LAN port(s), including the Ethernet switch, if applicable.
Note: The technician can connect existing cables - installation of new cables is not included.
Note: Please be aware that Verizon is not responsible for your LAN configuration which should support the bandwidth option you selected for the service. For example, if the devices and their applications residing within the LAN are set for lower bandwidth than what was purchased for 5G Business Internet, they will perform at that specific speed and not the speed tier purchased for the 5G Business Internet.
- Wi-Fi Feature & Connectivity: If you plan to use the business router’s Wi-Fi feature, the technician can create a Wi-Fi Service Set Identifier (SSID) and password for your needs. The technician can also assist you in provisioning an additional device to access the Wi-Fi network.
Note: After installation, you are required to maintain the router’s Wi-Fi settings.
Router support: The Cradlepoint AER2200 can be managed using the Cradlepoint NetCloud Manager.
Note: You must contact Cradlepoint for NetCloud Manager access and if router support is required after installation.Here is the Cradlepoint website where you can find useful details related to Cradlepoint AER2200 router configuration
- Connectivity to existing Wi-Fi network: Contact your Account Manager if you need consultation to integrate your existing Wi-Fi network to the router.
Review the Local Area Network (LAN) interface capabilities of any of your downstream networking equipment prior to installation.
Any customer owned networking equipment residing within the router’s Local Area Network must have networking physical interfaces capable of supporting the subscribed services up/downlink speeds. Customer networking devices should at a minimum support 1 Gigabit Ethernet to accommodate internet speeds in excess of 100 Mbps.
No. You can continue to use your current Wi-Fi internet service provider until the 5G Business Internet service is installed.
The Verizon 5G Business Internet service requires coverage via our 5G network. We are working hard to expand our coverage within current cities and to new cities.
For the 5G Business Internet service you should consider the following guidelines for proper usage to meet your business needs.
Uplink/Downlink Bandwidth when using 5G
- 5G Business Internet speed tier (e.g. 100 Mbps, 300 Mbps) is an ‘up to’ bandwidth service. The maximum bandwidth to be allowed will be the Speed Tier service level selected for your service. There is no minimum bandwidth level, we suggest consulting with your Account Manager about your specific use cases.
Uplink/Downlink Bandwidth when using 4G Long-Term Evolution (LTE) fallback
- When 5G access is not available, 5G Business Internet will provide access to 4G LTE network to continue support of data traffic. When in 4G mode, the following guidelines are suggested:
- Downlink bandwidth: 5 to 12 Mbps
- Uplink bandwidth: 2 to 5 Mbps
Latency: We suggest consulting your Account Manager for the latest information on end to end latency.
Applications using IPSec VPN: For configurations with Asymmetric routing, consult with your Account Manager for high best performance.
Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please consult your Verizon representative for service availability. Contact us.