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    Contact Center & CX Solutions

    Customer Success Story

    Ambrosia and Neuroscience Centers Contact Center Hub

    Ambrosia and Neuroscience turned to Verizon’s Contact Center Hub, a multi-channel contact center solution that allows staff to engage with patients from any device

    Nov 12, 2021 ,  5 min read

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    Article

    University call centers are becoming contact centers to improve learning experiences

    University call centers are becoming contact centers to offer better student services. Learn more about this transformation.

    Dec 27, 2022,  4 min read

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    Article

    Retail customer experience: How to keep pace with customer expectations

    Discover how to create a robust retail customer experience and how to use advanced technology to help keep up with customer expectations.

    Dec 27, 2022,  3 min read

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    Solutions Brief

    Deliver next-generation customer experiences with a next-generation cloud contact center.

    Webex Contact Center: Inspired by customers and built for businesses

    Oct 12, 2021,  5 min read

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    White Paper

    The Human Connection: Technology for Better Customer Experience

    Discover how consumers feel about digital interactions with brands today. Learn more by reading The Human Connection, a study of 5,601 people from 16 countries.

    Oct 4, 2021,  17 min read

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    Executive Brief

    The human connection: Using technology to create a better customer experience

    Attitudes are shifting when it comes to AI, according to Longitude and Verizon research. Digital experiences are getting more sophisticated as artificial intelligence (AI) delivers more responsive and human-like automated guidance.

    Oct 3, 2021,  3 min read

    Infographic

    Infographic - Longitude

    The human connection: Using technology to create a better customer experience

    Oct 3, 2021,  3 min read

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    Article

    The best retail technology demands digital innovation

    Retail technology needs to cater to today’s customers, who are tech savvy and highly mobile. Learn how retail tech can deliver personalized experiences.

    Dec 21, 2021,  4 min read

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    Case Study

    Revolutionizing the customer—and retailer—experience with rich and connected digital displays

    Discover how Verizon’s partnership with Cooler Screens improves the customer value chain. Learn how interactive technology can encourage consumer purchasing.

    Sep 13, 2021,  6 min read

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    White Paper

    Lessons from Customer Experience Leaders

    Here you will find the key take outs and learnings about how to become a customer experience leader.

    Sep 7, 2021,  2 min read

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    White Paper

    Weighing Technology Investments? New IDG survey identifies four IT priority areas

    New IDG survey identifies four IT priority areas: workplace collaboration; network connectivity and resiliency; cybersecurity; and customer experience.

    Sep 1, 2021,  9 min read

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    Article

    Social media for small business: Mastering your social presence with technology

    Learn some tips for mastering social media strategy for small businesses. Discover how to stay connected with your customers with your online presence.

    Dec 15, 2021,  3 min read

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    Infographic

    Why it's time to switch to Verizon Conversational IVR

    Your interactive voice response (IVR) system might be saving you time and money. But is it annoying your customers? The phone is still an important way for customers to reach you.

    Aug 11, 2021,  2 min read

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    Article

    How technology can help a CX team deliver a personalized customer experience

    Customers want a personalized customer experience. Here are 5 tips for how your CX team can build and strengthen customer relationships using technology.

    Dec 10, 2021,  5 min read

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    Article

    The Kano Model: Driving customer experience improvement

    Learn how the Kano Model can help you to implement customer experience improvement.

    Dec 9, 2021,  5 min read

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    Podcast

    CX Maturity Report 5 Lessons from the Leaders

    Jul 7, 2021

    The 8 questions every organization should ask as they consider their Cloud Contact Center strategy

    With more than 30 years of leadership in contact center design, deployment and support, Verizon is uniquely positioned to help organizations make more informed and successful decisions about their Cloud Contact Center strategy.

    Jun 30, 2021,  9 min read

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