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Cloud contact center solutions

Gain customer service agility, efficiency and innovation with the power and flexibility of the cloud.

  • Connect reliably, scale quickly and control costs.

  • Designed for businesses and agencies of all sizes, our cloud contact center solutions give you comprehensive features, such as voice and digital interactions, reporting, recording, agent optimization and analytics tools. Plus, our intuitive user interfaces put you in control. No more waiting for IT to make configuration changes for agents, interactive routing and more.

  • Our products and tools

  • Virtual Contact Center   

    Easily ramp up an agile, efficient and cost-effective cloud-based contact center that provides the flexibility and innovation to deliver world-class personalized experiences at a global scale.

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  • Customer focused

    Let customers reach you through phone, email, chat or SMS, while offering options that reduce hold times.

  • Workforce optimization

    Use work management tools for availability forecasting, scheduling, resource optimization and more.

  • Genesys Cloud Contact Center   

    Connect with your customers with empathy and deliver amazing experiences. With Genesys Cloud from Verizon you can delight your customers, inspire your team and offer personalization on every channel, nearly anywhere, anytime.

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  • Omnichannel routing

    Seamlessly connect interactions across any channel, including phone, email, chat or SMS.

  • Flexible pay model

    Full pricing transparency and options, which can be easily viewed on our website.

  • Webex Contact Center   

    Deliver the omnichannel experiences your customers expect with a next-generation cloud-based contact center solution built with the powerful features you need to create great customer interactions.

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  • AI-powered self-service

    Voice and chat virtual agents help improve customer
    experience with intuitive, fast, easy, 24/7 self-service.

  • Remote agent support

    Enable agents to answer calls and provide high-quality
    service even when working remotely.

  • Hosted Intelligent Contact Routing   

    Intelligently route multimedia transactions, such as voice, e-mail, chat and web collaboration. This comprehensive, managed and network-based solution gives organizations with multiple contact centers the power to operate as a single virtual enterprise.

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  • Hosted and cloud powered

    Focus on driving performance without the worry of investing in or managing contact center equipment. 

  • Cost-effective scalability

    Control costs as your business scales to meet seasonal demands with predictable usage-based pricing.

  • Unified Customer Experience   

    Enhance customer experience and agent productivity with our hosted cloud omnichannel contact center platform. It provides the tools to help you make customers happier as your agents seamlessly interact with them via voice, email, chat, social and mobile.

    See how it works

  • Better interactions

    Improve customer interactions with context history, as well as with agent monitoring and coaching. 

  • Higher performance

    Enhance agent experiences with high-demand features, and use our portal to fine-tune operations.

  • Product finder   

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CX Game Changers

In this report, we explore how companies are using emerging
technologies to improve customer loyalty as well as the challenges
faced in ensuring impact.

Read the white paper

Resources

    • UK Contact Center Decision Maker's Guide.

      Read the AI & Machine Learning Chapter of the 2022 ContactBabel UK Contact Center Decision Maker's Guide.

      Learn more

    • Cloud contact center technology: Empowering your employees

      The members of your call center staff are vital assets in your efforts to create great customer experiences. How do you empower them to become part of a high-performing team whether they work from home or in person?

      Read the article

    • Cloud Contact Center
      e-book

      Here are the eight questions you should be asking when you are considering a new Contact Center provider.

      Read the e-book

  • Simplify customer service.

  • Stay current on cloud contact center trends and resources.

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