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If the phones don’t work, we’re losing customers. In our business, if a customer calls and no one answers, they just go to the next option on the list.
—Corina Stammworthy, Owner, Laundromutt
Challenge
- The company was transitioning from a “quirky” start-up to a state-of-the-art dog care business
- Unreliable internet service precluded the use of cloud-based, online business applications
- The company needed a vendor that could support its growth ambitions with a high level of performance and reliability
Solution
- Voice over IP (VoIP) phone lines increase the feature set while reducing costs
- More robust internet services support cloud-based business applications
Outcome
- Enhanced customer experience with easy, online scheduling of full- and self-service dog grooming appointments
- Improved management productivity with reliable anytime access to cloud-based payroll and accounting applications
- Facilitated marketing and customer communications with targeted online advertising and social media engagement
- Increased dog day-care enrollment with streamlined, online registration system
15
grooming and pet day-care staff
2
VoIP lines
280
clients served per week
How we built the solution