Turning the customer
experience flywheel.

In 2020, Verizon partnered with Fifth Quadrant, a leading research organization with deep knowledge of the CX industry. The research project surveyed 200 CX decision-makers from Australian organizations to explore the state of customer experience maturity across all industries – and to understand what separates the leaders from the laggards in CX today. Read the findings in the exclusive 2020 CX Maturity Report – Australia.

Take your customer experience from strength to strength.
Join this webinar to learn the key steps for accelerating CX optimization in your organization. 

The report identifies four key stages in CX maturity that can act as a flywheel for organizations – building momentum through leadership support, which then enables internal alignment, drives continuous improvement and constantly optimizes CX performance. Discover how the flywheel could speed up CX optimization in your business. 

Many organizations are already leveraging AI to provide predictive, intelligent, integrated and convenient interactions along the customer journey. AI can enhance the customer experience itself, as well as freeing up your employees for higher-value activity by automating routine processes. We investigate how AI is already transforming CX.

New customer interaction channels have added greater complexity to CX for organizations today. Many are finding that without an integrated channel strategy, a seamless joined-up customer experience is impossible. We look at how channel strategy can deliver a real-time, right-place, personalized experience that’s both predictive and device-optimized.

Organizations often find it difficult to get a complete view of the experience they’re delivering to customers. A Verizon Business Impact Assessment (BIA) can help you analyze your CX and develop a customized roadmap that improves engagement. Let’s discuss your CX goals so you can take steps to reach them.