Update or Reset Passwords

Update your password.

If you want to update your password to keep your account secure, do the following while logged in to My Business Wireless:

1. Click your name in the upper right corner of the screen
2. Click My Profile
3. Next to Security Profile Details, click Update
4. Under Change your password, click Edit
5. Follow the directions to update your password

You can also modify your one-time passcode (OTP) options in your profile by first following the steps above to get to the Security Profile Details page and then doing the following:

1. Click Edit under One-time passcode options
2. Validate your existing one-time passcode by clicking Send One-Time Passcode
3. When you receive the one-time passcode through the selected delivery method, enter it into the One-Time Passcode field
4. Click Verify
5. Choose to either:
   1. Delete an existing delivery option by clicking Delete next to the saved delivery option or
   2. Add a new delivery option by clicking Add a delivery option and then entering the needed information for the desired option

Reset a forgotten password.

The Primary Contact or an Administrator for your organization can reset a lost or forgotten password on the Company users page. 

1. Navigate to Manage > Company > Company users
2. Enter a user ID or username in the search box on the Company users page
3. Select the desired user and click Reset Password
4. A pop-up window will display confirming that an email will be sent to the user with instructions on how to reset their password
5. Click Continue
6. Another pop-up window will indicate that an email with instructions was successfully sent to the user’s email address