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Voice security

Protect your customer information, intellectual property and reputation throughout all your voice communications.

  • A layered approach.

  • The convergence of voice and data into IP based networks has introduced news threats and vulnerabilities into the voice channel. Because there is not a single bullet to neutralize these threats, Verizon recommends a layered approach to securing your voice and contact center traffic. In additional to the basic levels of protection within our transport network we offer services that can enhance at each layer.

  • VoIP Inbound Anti-Fraud and Authentication

  • Reduce the risk of fraud and simplify the authentication of your end users to improve your customer experience as well as your contact center’s productivity.

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  • Data protection

     

    Identify first-time and repeat fraudsters with precision, before they can access sensitive information. 

  • Infrastructure protection

     

    Fight account mining, brute force attempts and robotic dialing in interactive voice response.

  • SecureLogix

  • SecureLogix voice security solutions from Verizon can help secure your voice networks against attacks and other threats to your contact centers, while reducing the number of unwanted calls.

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  • Defend against voice attacks.

     

    Reduce unwanted calls, protect against contact center threats and secure your business.

  • Control costs.

     

    Control operating costs by removing unwanted calls and unify call center policy enforcement, authentication and network orchestration.

  • Voice Defense Professional Service

  • Keep your call center protected and productive.

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  • Real-time monitoring.

     

    Get alerts based on unusual or unexpected behavior.

  • In-network mitigation.

     

    Filter out calls before they reach your contact center.

  • STIR/SHAKEN

  • Screen and block incoming calls, so you only get the calls you want.

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  • Reduced fraud

     

    Show that callers are who they claim to be.

  • Increased trust

     

    Establish trust in Caller ID data, increasing the number of calls that get answered.

  • Call Filter

  • Screen and block incoming calls, so you only get the calls you want.

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  • Increased focus

     

    Easily set up filters to autoblock frequent offenders.

  • Insight

     

    View the risk level of incoming calls: potential spam, robocaller or fraud.

  • Voice Cypher

  • Voice Cypher is a simple, hardware-free solution that protects your employees’ wireless voice and messaging communications through a single encryption app.

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  • Simplicity

     

    The app is easy to install and use, and it works across any wireless data network.

  • Cost control

     

    Manage your devices through a web-based portal without the need to add IT resources or train staff.

  • Message Archive

  • Improve your communications archiving strategy. Our solution makes it easier to capture and archive all SMS and MMS messages sent to and received from corporate-enabled Verizon Wireless mobile devices.

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  • Coverage

     

    Track messages when users are on the Verizon network and when they’re on Verizon Wireless partner networks.

  • Simplicity

     

    Our network-based solution means IT managers don’t have to manage yet another mobile application.

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Resources

    • Mobile Security Index 2020

      Understand threats. Enhance protection. Master mobility.

      Get the report
    • 2020 Data Breach Investigations Report

      We analyzed 3,950 confirmed breaches across 80% of all industries to provide insights that can help inform security strategies and decrease your vulnerability to cyberattacks.

      Read the report
    • See what smarter security really means.

      We’ve been named a Leader in Gartner’s Magic Quadrant for Managed Security Services, Worldwide, seven years in a row for our ability to execute and our completeness of vision.

      View the report
  • Voice security best practices

    Learn how to establish a voice security strategy and roadmap for your organization.

    See best practices
  • Voice security strategy

    Find out what a strong voice security strategy looks like and how to take the first steps.

    Read the article
  • Call center security

    Keep your call center protected and productive.

    Read fact sheet

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