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Voice security

Protect your customer information, intellectual property and reputation throughout all your voice communications.

  • A layered approach.

  • The convergence of voice and data into IP based networks has introduced news threats and vulnerabilities into the voice channel. Because there is not a single bullet to neutralize these threats, Verizon recommends a layered approach to securing your voice and contact center traffic. In additional to the basic levels of protection within our transport network we offer services that can enhance at each layer.

  • Our products and tools

  • VoIP Inbound Anti-Fraud and Authentication   

    Reduce the risk of fraud and simplify the authentication of your end users to improve your customer experience as well as your contact center’s productivity.

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  • Data protection

    Identify first-time and repeat fraudsters with precision, before they can access sensitive information. 

  • Infrastructure protection

    Fight account mining, brute force attempts and robotic dialing in interactive voice response.

  • SecureLogix   

    SecureLogix voice security solutions from Verizon can help secure your voice networks against attacks and other threats to your contact centers, while reducing the number of unwanted calls.

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  • Defend against voice attacks.

    Reduce unwanted calls, protect against contact center threats and secure your business.

  • Control costs.

    Control operating costs by removing unwanted calls and unify call center policy enforcement, authentication and network orchestration.

  • STIR/SHAKEN   

    Screen and block incoming calls, so you only get the calls you want.

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  • Reduced fraud

    Show that callers are who they claim to be.

  • Increased trust

    Establish trust in Caller ID data, increasing the number of calls that get answered.

  • Call Filter   

    Screen and block incoming calls, so you only get the calls you want.

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  • Increased focus

    Easily set up filters to autoblock frequent offenders.

  • Insight

    View the risk level of incoming calls: potential spam, robocaller or fraud.

  • Message Archive   

    Improve your communications archiving strategy. Our solution makes it easier to capture and archive all SMS and MMS messages sent to and received from corporate-enabled Verizon Wireless mobile devices.

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  • Coverage

    Track messages when users are on the Verizon network and when they’re on Verizon Wireless partner networks.

  • Simplicity

    Our network-based solution means IT managers don’t have to manage yet another mobile application.

  • Product finder   

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Resources

    • Voice security and voice assurance landcape

      Learn how to protect your organization from voice secrity threats.

      Read the report

    • 2023 Data Breach Investigations Report

      Strengthen your organization’s understanding and awareness of cybersecurity. Read our detailed analysis of 16,000+ security incidents from around the world.

      Read the report

  • Webinar: Rising Fraud Challenges in Contact Centers

    In this webinar, leaders from Verizon and Pindrop security explore fraud resurgence in contact centers and discuss how to proactively protect your business and consumers. 

    Watch now

  • Voice security strategy



    Find out what a strong voice security strategy looks like and how to take the first steps.

    Read the article

  • Call center security



    Keep your call center protected and productive.

    Read fact sheet

  • Voice security best practices

    Learn how to establish a voice security strategy and roadmap for your organization.

    See best practices

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