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FiOS Digital Voice Service FiOS Digital Voice is a specific type of Voice Over Internet Protocol (VoIP).


  • 10-Digit Dialing To make a call using FiOS Digital Voice, you must dial the area code and the seven digit number for all of your calls.

  • Home Alarm If you have a home alarm connected to your phone,you must ensure that your alarm is set for 10-digit dialing if you live in a 7-digit dialing area.

  • Call Restrictions You cannot receive Collect or third Party Calls, and you cannot place 900 calls using FiOS Digital Voice

  • Battery Back Up In case of a power outage, FiOS Digital Voice will operate on battery back up for approximately 8 hours if an active battery is inserted in the Battery Backup Unit

  • Voice Mail Messages If you are migrating from Verizon residential phone service to FiOS Digital Voice, the voice mail messages from your old mailbox will not be saved. You will also have to set up a new greeting message
FiOS Digital Voice Account Manager

The FiOS® Digital Voice Account Manager is a dynamic Web portal for managing every aspect of your Digital Voice service. With the Account Manager, you can listen to Voice Mail messages online, place a call with the click of a mouse, or forward phone calls to alternate numbers. You can also access this tool from anywhere there is a broadband connection.

Using FiOS Digital Voice Service

Voice Mail Access Number 1-888-2FIOSVM (1-888-234-6786)

Voice Mail With FiOS Digital Voice
Standard Calling Features
Additional Calling Features for Broadband Subscribers
Accessing your FiOS Digital Voice Online Account Manager
Account Manager Place a Call
Sending a Fax Using Your FiOS Digital Voice Service
FiOS Digital Voice and Home Security Systems
Requirements for FiOS Digital Voice Online Account Manager

Managing your FiOS Digital Voice Account
Viewing Your Current and Past Billing Statements

FiOS Digital Voice Troubleshooting
Loss of Power or a Broadband Outage
FiOS Digital Voice Calls are Being Directly Routed to Voice Mail
No dial tone on my FiOS Digital Voice phone
Phone Connected to FiOS Digital Voice Service Not Ringing
Fast Busy Signal on a Phone Connected to FiOS Digital Voice Service

To cancel FiOS Digital Voice, please contact Verizon at 1-800-VERIZON (1-800-837-4966.

See also:
Related FiOS Digital Voice topics
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