Verizon Hum+ Gen 2

Color

New or existing customer

Payment options

This item is currently only available for Express Pickup.

Overview

Hum+ helps make your driving experience safer, smarter and more connected. It provides emergency crash response, roadside assistance, vehicle diagnostics and more. And now, using any Google Assistant enabled device (such as the Google Home), you can get answers to important questions using just the sound of your voice. Check your car's battery level. Set a speed alert. Look up commute times. Or set a reminder to feed your dog once you get home. Hum+ is the only all-in-one connected car solution. Make the most of it with Verizon, America's most awarded network.

Reviews

3.2

185 reviews

41% of reviewers recommend this product.

Worthless

Nhcarter85 . 4 months ago

I've been trying for 2 days to set up my account so I can use this device. Customer support is some international call center where nobody has a clue and they barely speak English. I guess I just have an expensive paper weight now and a reminder of why I hate Verizon in general

Didn’t

Mike . 6 months ago

Does not let you know when vehicle starts or stops

Activation and equipment fees apply for Hum+ and Hum×. Other taxes and fees apply. New activations may be subject to credit review. Hum+ or HumX device payment purchase with new line or upgrade activation req’d. New activation subject to credit review, must be in good standing at time of credit. You may cancel the service for any reason within 14 days of activation. Beginning day 15, early termination fee of up to $120 for Hum+/$175 for Humx applies. Humx is only available via Verizon Wireless; Hum× service operates on 4G LTE network only and requires data usage. Not all products are available in all areas. Pinpoint Roadside Assistance provided by Signature Motor Club, Inc., up to 4 events per year. Many services require GPS service and/or network availability, not available in all locations. Not all incidents or problems will be detected. Compatible vehicle model restrictions apply.
© 2020 Verizon. All rights reserved. Google and related marks and logos are trademarks of Google LLC.

Specs

Encourage safer driving habits.

Help keep the newest drivers in the family safer. Get notified via text or email if one of your vehicles exceeds a set speed limit or travels beyond a specified boundary. And account owners can keep track of each car’s location simultaneously using one helpful map. Plus, get a Safety Score which is based on your day to day driving habits and is calculated by analyzing a number of Safety Score events such as hard braking, rapid acceleration, high speeds and sharp cornering.

Design

Depth

1.00 in

Width

1.9 in.

Weight

1.41 oz.

Height

2.6 in

Battery

Standby Time

42 days

Usage Time

16 hrs.

Network

Connectivity

4G LTE

Additional Features

Verizon Apps

Hum app - Access Hum features right from the Hum app, including maintenance reminders, help finding your parked car, repair estimates and more.

Line Limit

Four Hum lines per account. Does not count towards phone and tablet line cap.

Performance

Processor

MODEM/Baseband processor + AP – VIA Telecom CBP8.2

SKU#

VZ-0410-001-US

What's in the box

OBD II Reader
1000mAh battery
12 Volt Adaptor Charging Cord
Quick Start Guide

Reviews

Verizon Hum+ Gen 2 Reviews

3.2

185 reviews

41% of reviewers recommend this product.

Sort by

Worthless

Nhcarter85 . 4 months ago

Didn’t

Mike . 6 months ago

Does not let you know when vehicle starts or stops

Customer Service is Terrible

Bad activation process . 6 months ago

I purchased my Hum on 3/10/25 3 days later still unable to get into the app. Customer service offers no resolution except it will now be 48 more hours until we are able to connect your device. Two days I was on the phone for 1 hour and 20 something minutes with no resolution except for then to tell me that I have to wait longer. Absolutely ridiculous. When I had sprint my sprint drive device was up and running within the same day and now I am going on 5 days by the time they say it will be activated before being able to use my HUM device. Absolutely ridiculous. The first rep did not input all the information. The second rep had to do so also management said they could not expedite the activation process even tho I have been waiting 72 hours already.

A great device

10 months ago

This is the review for my upgraded Hum as ive had my 1st one in a prior car so this is about both Hums ive ordered. I love the Hum cuz it shows all i need to know about my car(s) i need to know to keep it mechanically safe. It does everything it claims on the info part of the Hum itself. My car(s) need this ability to show all a person needs to know about the car. So glad i have this

Some Great Features

Kayy . 11 months ago

Yes, I'd recommend this product.

I had this around 2 years ago maybe less, helped somewhat when it came to roadside which was good, but I loved the wifi during my roadtrips but when my car was stolen it couldn't get located because as soon as you unplug you can't locate it whatsoever ,it only told me last before it got unplugged, would be nice to add the feature like mobiles where it tells you when there is a disturbance near your car, towing also,verizon need to add that, i loved the wifi tho, it helped a lot but should alert when there is a disturbance near car

The Verizon Hum Team - 11 months ago

Hi Kayy. Thanks for your review. Yes, the Hum device gets its power from the car's OBD-II port. If it gets unplugged from the port, it no longer is powered and cannot provide its location. Thank you for your suggestion which we will share with our product managers.

WiFi Option Great Not the Diagnostics

Church719 . 11 months ago

I can't even tell you how many years I've had a HUM in my vehicles. I can tell you that it threw me 7 codes the other day and none of them made sense when looking them up. So, I took the vehicle to get a service diagnostics and they said no codes were read. $300 for them to tell me the HUM is dumb.

The Verizon Hum Team - 11 months ago

Hi. We're sorry you had difficulty with your Hum device recently. If you would like us to troubleshoot, feel free to contact us directly at humfeedback@verizonconnect.com

I've had it for several years and vehicles

Manny . 1 year ago

Yes, I'd recommend this product.

I originally bought it to keep track of my elderly uncle who liked to wonder and disappear for several hours at a time. It definitely gave my aunt peace of mind. After my uncle passed I installed in my car and it worked great to monitory cars maintenance and when it was stolen it worked amazingly to locate it.

The Verizon Gizmo Team - 1 year ago

Hi Manny. We're sorry for the loss of your uncle but are grateful that Hum was able to assist your aunt during a difficult time. We're happy you're still using Hum and that Hum was helpful in recovering your stolen car. Thanks for sharing!

You won’t regret it!

Jass . 1 year ago

Yes, I'd recommend this product.

I have had a HUM in a few different vehicles of mine. It was helpful when I had a vehicle stolen, and it has been extremely helpful in diagnosing issues wrong with my vehicle! The roadside assistance is incredible and much better than my own car insurance assistance. HUM alerted me something was wrong with my vehicle here recently and now I’m in the process of getting a brand new engine replaced. I will always have a HUM and will recommend to everyone! It has never been wrong on the codes that it pulls.

The Verizon Hum Team - 1 year ago

Thanks for taking the time to write such a detailed review that will help others who are considering Hum for themselves. Hum sure does have a lot of features, doesn't it? We're so glad that Hum has helped you in so many ways. Cheers!

Worth the money after getting through the tech issues

1 year ago

Yes, I'd recommend this product.

Works great but a lot of tech issues to set up

The Verizon Hum Team - 1 year ago

We're glad that you are happy with Hum. We would like to know more about the issues you had so we can improve the experience for all our customers. If you have a moment, please contact us directly at humfeedback@verizonconnect.com.

Garbage

Rybf . 1 year ago

Cannot get the device to connect to my phone

The Verizon Hum Team - 1 year ago

If you are still having trouble, we would like to help. Please contact us directly at humfeedback@verizonconnect.com.

FAQs

Verizon Hum+ Gen 2 FAQs

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Sep 10, 2025

Is this a mobile hotspot to be used in your car

Answer from Verizon Customer Support7 days

Yes, the Verizon Hum+ Gen 2 (and the related HumX Gen 2) has a Wi-Fi hotspot that works in your car by plugging into the OBD-II port. ~Joe M

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Jerry W . Aug 20, 2025

Can a hum device be reactivated?

Answer from Verizon Customer Support28 days

Please reach out to us directly for assistance with managing devices on your account. https://www.verizon.com/digital/nsa/nos/ui/ngd/contactus -Christopher

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Business acct . Aug 18, 2025

I can't see how to set up this device to have wifi...it's not on the app nor the desktop version

Answer from Verizon Customer Support1 month

Here is the link to assist you with troubleshooting https://www.verizon.com/support/verizon-hum-plus-by-verizon-4g-lte/ -Kristen

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Connect to car wifi . May 21, 2025

Will this connect to the Cars wifi?

Answer from Verizon Customer Support3 months

The device has a 4g connection of its own. For any more questions reach out to us at https://www.verizon.com/support/contact-us/. -Rosie

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Winnie . Apr 29, 2025

The hum unit fails to respond after entering password on its app. An error message appears: Something is wrong try again. This is an older Hum unit that may need to be replaced. Please advise

Answer from Verizon Customer Support4 months

You can contact our support by visiting us here: https://www.verizon.com/support/contact-us/ or by calling us at 800-922-0204, 8am-9pm EST, seven days a week. -Joe

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Fred . Mar 19, 2025

Can I use my iPhone by ATT for HUM?

Answer from Verizon Customer Support6 months

To use Hum, you need the Hum OBD (On-Board Diagnostics) Reader and the Bluetooth speaker, which are bundled together. -Cynthia

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Car wifi . Feb 4, 2025

How many devices can be connected at same time

Answer from Verizon Customer Support7 months

A Verizon Hum+ Gen 2 (or Humx) can connect up to 10 devices to its in-vehicle Wi-Fi hotspot.

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TechLover . Jan 20, 2025

Does the Verizon Hum+ Gen 2 have a WI-FI Hotspot available?

Answer from Verizon Customer Support7 months

Yes -Lauren

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Sandra . Dec 15, 2024

Do I just sign up? Or do I need to order a device for my car first. I have WiFi available in my 2022 Malibu. I am not sure how to start of sign up and turn it on.

Answer from Verizon Customer Support9 months

You can set up new Hum+ Gen 2 service by contacting our Sales Team at 800-256-4646 (Monday - Friday 8:00 AM - 2:00 AM, Saturday 8:00 AM - 12:00 AM, Sunday 9:00 AM - 8:00 PM Eastern Time). For more info, check out our Equipment Guide: https://www.verizon.com/connected-devices/hum-plus-gen-2/. ~Gilbert

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Answer from Verizon Consumer Products9 months

Hum is a device that plugs into your car's OBD-II port. So you would purchase the device, activate service and create a Hum account.

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Renee . Dec 6, 2024

I can’t find the hum app

Answer from Verizon Consumer Products9 months

Here it is on Google Play https://play.google.com/store/apps/details?id=com.verizontelematics.verizonhum&hl=en_US and here it is on the App Store https://apps.apple.com/us/app/hum-gps-family-locator/id1023978906.

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Verizon Hum+ Gen 2

Color

New or existing customer

Payment options

Reviews

3.2

Worthless

Didn’t

Get help when you need it.

Take care of your car.

Encourage safer driving habits.

Design

Battery

Network

Additional Features

Performance

SKU#

What's in the box

Verizon Hum+ Gen 2 Reviews

3.2

Worthless

Didn’t

Customer Service is Terrible

A great device

Some Great Features

WiFi Option Great Not the Diagnostics

I've had it for several years and vehicles

You won’t regret it!

Worth the money after getting through the tech issues

Garbage

Verizon Hum+ Gen 2 FAQs