Verizon Hum+ Gen 2

Starts at $2.75/mo

Color

Overview

Hum+ helps make your driving experience safer, smarter and more connected. It provides emergency crash response, roadside assistance, vehicle diagnostics and more. And now, using any Google Assistant enabled device (such as the Google Home), you can get answers to important questions using just the sound of your voice. Check your car's battery level. Set a speed alert. Look up commute times. Or set a reminder to feed your dog once you get home. Hum+ is the only all-in-one connected car solution. Make the most of it with Verizon, America's most awarded network.

Reviews

3.2

172 reviews

41% of reviewers recommend this product.

Some Great Features

Kayy . 1 month ago

Yes, I'd recommend this product.

I had this around 2 years ago maybe less, helped somewhat when it came to roadside which was good, but I loved the wifi during my roadtrips but when my car was stolen it couldn't get located because as soon as you unplug you can't locate it whatsoever ,it only told me last before it got unplugged, would be nice to add the feature like mobiles where it tells you when there is a disturbance near your car, towing also,verizon need to add that, i loved the wifi tho, it helped a lot but should alert when there is a disturbance near car

The Verizon Hum Team - 1 month ago

Hi Kayy. Thanks for your review. Yes, the Hum device gets its power from the car's OBD-II port. If it gets unplugged from the port, it no longer is powered and cannot provide its location. Thank you for your suggestion which we will share with our product managers.

WiFi Option Great Not the Diagnostics

Church719 . 1 month ago

I can't even tell you how many years I've had a HUM in my vehicles. I can tell you that it threw me 7 codes the other day and none of them made sense when looking them up. So, I took the vehicle to get a service diagnostics and they said no codes were read. $300 for them to tell me the HUM is dumb.

The Verizon Hum Team - 1 month ago

Hi. We're sorry you had difficulty with your Hum device recently. If you would like us to troubleshoot, feel free to contact us directly at humfeedback@verizonconnect.com

Activation and equipment fees apply for Hum+ and Hum×. Other taxes and fees apply. New activations may be subject to credit review. Hum+ or HumX device payment purchase with new line or upgrade activation req’d. New activation subject to credit review, must be in good standing at time of credit. You may cancel the service for any reason within 14 days of activation. Beginning day 15, early termination fee of up to $120 for Hum+/$175 for Humx applies. Humx is only available via Verizon Wireless; Hum× service operates on 4G LTE network only and requires data usage. Not all products are available in all areas. Pinpoint Roadside Assistance provided by Signature Motor Club, Inc., up to 4 events per year. Many services require GPS service and/or network availability, not available in all locations. Not all incidents or problems will be detected. Compatible vehicle model restrictions apply.
© 2020 Verizon. All rights reserved. Google and related marks and logos are trademarks of Google LLC.

Specs

Encourage safer driving habits.

Help keep the newest drivers in the family safer. Get notified via text or email if one of your vehicles exceeds a set speed limit or travels beyond a specified boundary. And account owners can keep track of each car’s location simultaneously using one helpful map. Plus, get a Safety Score which is based on your day to day driving habits and is calculated by analyzing a number of Safety Score events such as hard braking, rapid acceleration, high speeds and sharp cornering.

Design

Depth

1.00 in

Width

1.9 in.

Weight

1.41 oz.

Height

2.6 in

Battery

Standby Time

42 days

Usage Time

16 hrs.

Network

Connectivity

4G LTE

Additional Features

Verizon Apps

Hum app - Access Hum features right from the Hum app, including maintenance reminders, help finding your parked car, repair estimates and more.

Line Limit

Four Hum lines per account. Does not count towards phone and tablet line cap.

Performance

Processor

MODEM/Baseband processor + AP – VIA Telecom CBP8.2

SKU#

VZ-0410-001-US

What's in the box

OBD II Reader
1000mAh battery
12 Volt Adaptor Charging Cord
Quick Start Guide

Reviews

Verizon Hum+ Gen 2 Reviews

3.2

172 reviews

41% of reviewers recommend this product.

Sort by

Some Great Features

Kayy . 1 month ago

Yes, I'd recommend this product.

The Verizon Hum Team - 1 month ago

WiFi Option Great Not the Diagnostics

Church719 . 1 month ago

The Verizon Hum Team - 1 month ago

Hi. We're sorry you had difficulty with your Hum device recently. If you would like us to troubleshoot, feel free to contact us directly at humfeedback@verizonconnect.com

I've had it for several years and vehicles

Manny . 3 months ago

Yes, I'd recommend this product.

I originally bought it to keep track of my elderly uncle who liked to wonder and disappear for several hours at a time. It definitely gave my aunt peace of mind. After my uncle passed I installed in my car and it worked great to monitory cars maintenance and when it was stolen it worked amazingly to locate it.

The Verizon Gizmo Team - 2 months ago

Hi Manny. We're sorry for the loss of your uncle but are grateful that Hum was able to assist your aunt during a difficult time. We're happy you're still using Hum and that Hum was helpful in recovering your stolen car. Thanks for sharing!

You won’t regret it!

Jass . 5 months ago

Yes, I'd recommend this product.

I have had a HUM in a few different vehicles of mine. It was helpful when I had a vehicle stolen, and it has been extremely helpful in diagnosing issues wrong with my vehicle! The roadside assistance is incredible and much better than my own car insurance assistance. HUM alerted me something was wrong with my vehicle here recently and now I’m in the process of getting a brand new engine replaced. I will always have a HUM and will recommend to everyone! It has never been wrong on the codes that it pulls.

The Verizon Hum Team - 5 months ago

Thanks for taking the time to write such a detailed review that will help others who are considering Hum for themselves. Hum sure does have a lot of features, doesn't it? We're so glad that Hum has helped you in so many ways. Cheers!

Worth the money after getting through the tech issues

6 months ago

Yes, I'd recommend this product.

Works great but a lot of tech issues to set up

The Verizon Hum Team - 6 months ago

We're glad that you are happy with Hum. We would like to know more about the issues you had so we can improve the experience for all our customers. If you have a moment, please contact us directly at humfeedback@verizonconnect.com.

Garbage

Rybf . 7 months ago

Cannot get the device to connect to my phone

The Verizon Hum Team - 6 months ago

If you are still having trouble, we would like to help. Please contact us directly at humfeedback@verizonconnect.com.

Brings high tech features to my older SUV

SkTripGuy . 7 months ago

I love the features that Hum brings to my 2001 GMC Yukon SUV. The features that I find most useful are the diagnostics, so I get iPhone alerts when my car battery is running low and other diagnostics codes, and the built-in WiFi hotspot so my dashcam can get internet connectivity when I'm on the road. I also like the trip statistics so I know the distance, average speed, gas mileage, exact route that I took, etc. during long road trips. The only thing I don't like is having the safety score prominently displayed on the home page of the app. I feel that feature is kind of creepy like big brother is watching me when I go 5mph over the speed limit. I think that Verizon should make the app configurable so I can disable the safety score. That is more for keeping an eye on your teen driver.

The Verizon Hum Team - 7 months ago

We're delighted that you are getting the most out of your Hum with all its features. Regarding the Safety Score, don't worry. The information is only available to you and anyone else on your Hum account. Even without a teen driver in the house, you might consider it as a way to check whether you are adding unnecessary wear and tear on your car through your driving habits. Cheers!

Decent Phone

tester . 8 months ago

Good product can consider buying it

Almost caught my vehicle and house on fire!

Just me . 9 months ago

I bought this about 2 years ago and it has been working flawlessly. I bought it just to have in-vehicle wi-fi until I get a new vehicle, wi-fi speeds are slow but 'workable'. This morning I opened my vehicle door in the garage only to hear a loud beeping sounds coming from the HUM and a strong electrical buring smell. I reached my hand under the dash to felt the Hum but could not touch it as it was too hot. I had to get a rag to remove it to prevent a burn to my fingers. I have to wonder at some point if it would have caught fire! I tested the OBDII port with other adapters and everything shows fine and works as it should. This seems to be a very dangerous internal fault with the unit. Of course, Verizon being Verizon, did not care one bit, and offered a new one at full price plus an added activation fee, disgusting. I would be very scared to have this in my vehicle again, especially in a gargage.

The Hum Team - 8 months ago

Thank you for taking the time to share your experience. Verizon takes any potential safety issues with its products seriously and we would like to investigate the issue you described. Please contact us directly at hum.ece@verizonconnect.com in order for us to investigate your claim.

Works great!

RyanS . 10 months ago

Yes, I'd recommend this product.

I’ve been using one of the first gen devices on my work vehicle for two years now. Works really well. I get alerts when there is something wrong like the battery is low or most recently that my o2 sensor was going out. Best part is I can give my accountant the exact miles driven each year for write offs. Love it and getting one for my daughter’s car so I can be alerted if there are issues before they get severe. Last thing I want is her stranded somewhere with a dead battery that could have been prevented.

The Hum Team - 8 months ago

Thanks for your review. It makes us happy in several ways. 1. Hum was able to report an issue and helped you pinpoint what the issue was. 2. You've discovered that Hum can even make tax time a little easier. (We assume that you are using the feature in the Hum app that lets you tag your business trips and download them in a spreadsheet.) 3. Hum will give you peace of mind when your daughter is out on the road on her own. Cheers!

FAQs

Verizon Hum+ Gen 2 FAQs

Sort by

Jeremy . Nov 3, 2024

If my car gets stolen can the police use this to help find it?

Answer from Verizon Customer Support4 days

Yes, Hum by Verizon's Stolen Vehicle Assistance feature can help recover a stolen car. https://www.verizon.com/connected-devices/hum-plus-gen-2/ -Natasha

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Sean . Oct 30, 2024

Does the Hum work with Carlinkit Tbox UHD Android 13 CarPlay AI Box? Also, does the Hum get charged by the OBD port?

Answer from Verizon Consumer Products2 days

The Hum device is powered by the OBD-II port. No; Hum does not work with CarPlay AI Box as it needs to be connected directly to the OBD-II port to function.

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DirectJH . Oct 16, 2024

Does the HUM give real time tracking as well as notifications? Can you get location directly off app or only by contacting someone?

Answer from Verizon Consumer Products18 days

With the Hum app you can view your vehicle's location on the map. You can also set location boundary alerts to be notified when your vehicle leaves or arrives at a specific location.

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Password recovery . Sep 28, 2024

How do I recover a lost password?

Answer from Verizon Consumer Products1 month

To reset your Hum by Verizon password, you can: 1. Open the Hum app. 2. Select Forgot Password? on the sign-in screen. 3. You will receive an email with instructions on how to reset your password. If you're still having trouble, you can call Hum Customer Service at (800) 711-5800.

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Arnie . Jul 29, 2024

If I cancel the Hum, does my personal information stay on the device?

Answer from Verizon Customer Support3 months

Factory Data reset to erase Hum search troubleshooting FAQ: https://www.hum.com/faq/troubleshooting/

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Rhonda . Jun 24, 2024

I use a different cell carrier than Verizon so can I still use Hum?

Answer from Verizon Consumer Products4 months

You can keep your wireless carrier for your other devices, but Hum is sold and activated on Verizon. So, you could create a Verizon account just for Hum.

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Jun 22, 2024

I only have home internet service so do i still qualify for this perk

Answer from Verizon Customer Support4 months

No, you do not need to be a Verizon Wireless customer to use Hum+. Simply purchase the Hum+ equipment from a Verizon Wireless retail store, or a participating retailer, and download the Hum App to get started. Details and specs here: https://www.verizon.com/connected-devices/hum-plus-gen-2/ ~Maria

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Answer from Verizon Consumer Products4 months

Sure. If your vehicle is compatible, you can get Hum. https://www.hum.com/compatibility/

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Maureen . Apr 14, 2024

Will this allow a family member to track my car's location

Answer from Verizon Customer Support6 months

Maureen, yes, the HUM device can track the vehicle's location. https://www.verizon.com/connected-devices/hum-plus-gen-2/ -Natasha

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Sherri . Apr 13, 2024

My car offers this service via a different provider, will this still work in my car?

Answer from Verizon Consumer Products6 months

Hi Sherri. That all depends. If the other service does not use the car's OBD-II port, then Hum should work. Hum plugs into the port for its power and to read auto health indicators such as diagnostic trouble codes and battery status.

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adam . Nov 28, 2023

Does the HUM need to be removed to charge and if it does, how often?

Answer from Verizon Consumer Products11 months

Hum does not need to be removed to charge it. It is powered by the vehicle's OBD-II port.

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Verizon Hum+ Gen 2

Reviews

3.2

Some Great Features

WiFi Option Great Not the Diagnostics

Get help when you need it.

Take care of your car.

Encourage safer driving habits.

Design

Battery

Network

Additional Features

Performance

SKU#

What's in the box

Verizon Hum+ Gen 2 Reviews

3.2

Some Great Features

WiFi Option Great Not the Diagnostics

I've had it for several years and vehicles

You won’t regret it!

Worth the money after getting through the tech issues

Garbage

Brings high tech features to my older SUV

Decent Phone

Almost caught my vehicle and house on fire!

Works great!

Verizon Hum+ Gen 2 FAQs