Customers With Disabilities

Verizon Troubleshooters

Technical glitches can be frustrating but with the Verizon Troubleshooter, they don’t have to be. Our online support tool lets you quickly and easily diagnose, fix and report issues with your Verizon Phone, FiOS TV, or InternetInternet service.
You can even create a repair request or check an existing Repair Status. Skip the phone and fix it online!
Verizon Troubleshooter | Request Repair



  No Dial Tone
  Cannot Make a Call
  Cannot Receive a Call
  Noise or Static on Calls
  Get Voice Mail Access Number
  Manage Voice Mail Settings
  Voice Features Help
  More Support Options >


Quick Fix for Set Top Boxes
Set Top Box or DVR Not Working
No TV Picture or Channels
Some Fios TV Channels Out
Set Up your Remote Control
Activate Set Top Box
Replace ONT Backup Battery
MPEG 4 Set-Top Box Exchange
Upgrade My DVR
Fix Set Top Box/Remote Issues
Fix Video On Demand Issues
Picture Quality Problems
Fix Battery Beeping Issues
Fix TV Guide/Settings
Wire-Related FiOS Service Issues
Fix DVR Issues
Set Top Box Install
More Support Options >


Manage Wi-Fi Settings
Cannot Connect To Internet
Update Verizon Router Password
Reset your User ID & Password
FiOS Services Affected by Weather
Setup your Verizon Email Account
What are my Email Settings ?
Add Additional Email Account
Fix your Verizon Email Account
Retrieve your Wi-Fi Security Key
Cannot Send/Receive Emails
Manage & Setup Accounts
Slow Internet Speed
All FiOS Services Out
Router and Browser Settings
More Support Options >
Not a Verizon Home Residential Customer? Small Business Support | Enterprise Support | Wireless Support

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services


Watch Fios