Customers With Disabilities
 
 

Verizon Troubleshooters

 
Technical glitches can be frustrating but with the Verizon Troubleshooter, they don’t have to be. Our online support tool lets you quickly and easily diagnose, fix and report issues with your Verizon Phone, FiOS TV, or InternetInternet service.
 
You can even create a repair request or check an existing Repair Status. Skip the phone and fix it online!
 
 
Verizon Troubleshooter | Request Repair
 


 

Phone

  No Dial Tone
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  Cannot Make a Call
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  Cannot Receive a Call
na
  Noise or Static on Calls
na
  Get Voice Mail Access Number
na
  Manage Voice Mail Settings
na
  Voice Features Help
na
  Noise on the Line
 
  More Support Options >
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FiOS TV

Quick Fix for Set Top Boxes
na
Set Top Box or DVR Not Working
na
No TV Picture or Channels
na
Some Fios TV Channels Out
na
Set Up your Remote Control
na
Activate Set Top Box
na
Replace ONT Backup Battery
na
MPEG 4 Set-Top Box Exchange
na
Upgrade My DVR
na
Fix Set Top Box/Remote Issues
na
Fix Video On Demand Issues
na
Picture Quality Problems
na
Fix Battery Beeping Issues
na
Fix TV Guide/Settings
na
Wire-Related FiOS Service Issues
na
Fix DVR Issues
na
Set Top Box Install
 
More Support Options >
 
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Internet

Manage Wi-Fi Settings
na
Cannot Connect To Internet
na
Update Verizon Router Password
na
Reset your User ID & Password
na
FiOS Services Affected by Weather
na
Setup your Verizon Email Account
na
What are my Email Settings ?
na
Add Additional Email Account
na
Fix your Verizon Email Account
na
Retrieve your Wi-Fi Security Key
na
Cannot Send/Receive Emails
na
Manage & Setup Accounts
na
Slow Internet Speed
na
All FiOS Services Out
na
Router and Browser Settings
na
High Speed Internet Order Status
 
More Support Options >
Not a Verizon Home Residential Customer? Small Business Support | Enterprise Support | Wireless Support
 
 

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services

Support

Watch Fios

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