Customers With Disabilities
Verizon Troubleshooter. Let the Troubleshooter handle it.
Technical glitches can be frustrating but with the Verizon Troubleshooter, they don’t have to be. Our online support tool lets you quickly and easily diagnose, fix and report issues with your Verizon Phone, FiOS TV, or Internet service.
You can even create a repair request or check an existing Repair Status. Skip the phone and fix it online!
Check on an existing Repair Request

To create a new repair request, simply select the link below to begin troubleshooting. If the Verizon Troubleshooter cannot resolve your issue, you will be given an opportunity to create a repair ticket or contact our technical support team. who work to resolve the trouble with your service.

Verizon Troubleshooter | Request Repair

  Phone Support
  No Dial Tone
  Cannot Make a Call
  Cannot Receive a Call
  Noise or Static on Calls
  Get Voice Mail Access Number
  Reset Voice Mail Passcode
  More Support Options
FiOS TV Support
Quick Fix for Set Top Boxes
Set Top Box or DVR Not Working
No Picture on TV
Some Channel(s) Not Working
Set Up your Remote Control
Activate Set Top Box
Replace ONT Backup Battery
MPEG 4 Set-Top Box Exchange
Upgrade My DVR
More Support Options
Internet Support
Reset your User ID & Password
FiOS Services Affected by Weather
Setup your Verizon Email Account
What are my Email Settings ?
Add Additional Email Account
Fix your Verizon Email Account
Setup Wi-Fi on your Devices
Retrieve your Wi-Fi Security Key
More Support Options
Check on an existing Repair Request
Not a Verizon Home Residential Customer? Small Business Support | Enterprise Support | Wireless Support

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