Everyone deserves ultra-fast internet.

We’re keeping people connected by participation in the FCC’s Affordable Connectivity Program. Qualifying households will be able to get up to $30/mo plans with internet access.

Select the rightservice for you.

Affordable connectivity program helps eligible households connect to their virtual jobs, classrooms and healthcare.

Save up to
$30 /mo

(up to $75/mo on Tribal Lands) for eligible households on plans with internet access


This is Citizen Verizon. Our plan for moving the world forward for all. citizenverizon.com


Affordable Connectivity Program Overview

The Affordable Connectivity Program (ACP) was created by Congress and implemented by the Federal Communications Commission (FCC) to assist eligible households to pay for internet services. The ACP will provide assistance to customers needing to connect to jobs, healthcare, and virtual classrooms.

The goal of this program is to ensure that internet service is affordable for everyone. However, you must use the service to keep the subsidy. If you reach 30 days without any internet usage, you may no longer be eligible to receive the subsidy.

The ACP is funded by Congress. In the event it is discontinued, the FCC will announce its end date. In that case, at the end of the program, you will be charged the undiscounted rate if you continue to receive the service, which will be subject to our general terms and conditions. You may transfer this ACP subsidy to another provider at any time.

Verizon recognizes the importance of internet connectivity and is pleased to make the ACP subsidy available to our eligible customers.

ACP Program FAQs

The ACP is a federal program that provides subsidized internet service for eligible customers, and replaces the Emergency Broadband Benefit program.

  • Up to one $30/month subsidy for each eligible household
  • Up to one $75/month subsidy for each eligible household on Tribal lands

  • On 12/31/21 you can sign up to become eligible for ACP
    • Eligible individuals who are not currently enrolled in the Lifeline program: Apply for ACP with the Universal Service Administrative Company (USAC) at ACPBenefit.org. After USAC validates eligibility:
    • Households who are currently enrolled in the Lifeline program, do not need to contact USAC
      • Call 1.800.VERIZON to enroll in the ACP with Fios Internet,
      • Call 1.800.922.0204 to enroll in ACP for LTE Home, 5G Home, Mobile, or Mobile Hotspot plans
  • Effective 1/20/22 you can sign up to enroll ACP with
  • Effective 1/20/22 you can sign up to enroll in ACP with
  • Effective 2/1/22 you can sign up to enroll in ACP with : ACP enrollment for Fios Internet Prepaid
  • After Verizon has verified eligibility, you’ll be enrolled in the ACP program
    • The FCC does not pay ACP funds directly to program participants
    • Verizon will apply the ACP credit to your bill/account
    • You must use the service monthly to maintain ACP enrollment
    • You will receive the ACP credit until the program ends as long as you maintain a qualifying internet service and remain eligible for ACP
    • You may transfer your ACP credit to another provider at any time. However, you may not transfer your monthly subsidy to another customer.
    • At the end of the program you will be subject to our undiscounted rates and terms and conditions if you continue to receive Verizon’s service

  • The Affordable Connectivity Program covers home and mobile plans with internet access, including:

Mobile:

  • Current Unlimited and older Unlimited data and bundled data plans
  • Current and older usage-based data only and bundled usage-based data plans.
  • Mobile Hotspot plans
    • Premium, Pro, Plus and Essential

Home:

  • Fios Mix + Match Internet, any speed.
  • Traditional Fios bundles
  • Verizon 5G Home Internet
  • Verizon LTE Home Internet
  • Verizon HSI (Available for enrollment 2/1/22)

Prepaid:

  • Verizon Prepaid (Available for enrollment 1/20/22)
  • Fios Prepaid Internet (Available for enrollment 1/20/22)

An individual is eligible if one member of the household:

  • Is a participant in one of the qualifying Lifeline programs: Medicaid, SNAP, SSI, FPHA, Veterans and Survivors Pension Benefit, WIC, Bureau of Indian Affairs general assistance; Tribally administered Temporary Assistance for Needy Families (Tribal TANF); Head Start (only those households meeting its income qualifying standard); or the Food Distribution Program on Indian Reservations (FDPIR)
  • Has applied for and been approved to participate in the National School Lunch Program: receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision
  • Has gross household income at or below 200% of the federal poverty guidelines

The Affordable Connectivity Program will be open to eligible households on 12/31/21

  • If you are not currently enrolled in the Lifeline program: Apply for ACP with USAC at ACPBenefit.org After USAC determines you are eligible, call Verizon to enroll in the ACP program.
  • Households who are currently enrolled in the Lifeline program: You do not need to contact USAC, simply visit Verizon.com/acpconsent or call Verizon at one of the numbers above

No, only one Affordable Connectivity Program is available per household.

Yes. The ACP subsidy can be transferred to another provider at any time.

ACP does not have a set expiration. If the program ends, the FCC is expected to notify carriers and the public at least 60 days before the final service month of ACP subsidy.

At the end of the program, you will either continue on your plan at the price without the ACP subsidy or you will end your internet-related services with Verizon. We will give you an opportunity to decide this at the beginning of your enrollment into the ACP program and again before the end of the program.
IMPORTANT NOTE: If you do not affirmatively choose to keep your Internet-related services, the FCC requires that we disconnect those services at the end of the ACP program.

If you move, the subsidy will fall off your account. You are required to reapply with your new address and re-enroll with Verizon to add the Affordable Connectivity Program subsidy back into your account.

Maryland Emergency Broadband Benefit Program Overview

The Maryland Emergency Broadband Benefit will provide a subsidy up to $15/month to eligible Maryland residents for internet service charges. This is in addition to the up to $30/mo provided by the Federal Affordable Connectivity Program (ACP). Maryland households must be enrolled in the Federal ACP to receive the Maryland EBB subsidy.

Maryland Emergency Broadband Benefit Program FAQs

  • MEBB is funding provided by the state of Maryland to partially subsidize the cost of internet service for Maryland residents enrolled in the Federal ACP program
  • MEBB is operated by the Maryland Office of Statewide Broadband.

  • Maryland residents who are enrolled in the Federal Affordable Connectivity Program automatically qualify for up to an additional $15/mo subsidy for internet service charges on their bill. No action is required for customers already enrolled in ACP.
  • Maryland customers who are not already enrolled in ACP must apply at ACPBenefit.org for eligibility. Once enrolled in ACP, the MEBB will automatically be added to their account and the MEBB subsidy will be applied against the internet charge on their bill
  • You or a member on your account must be enrolled in the Federal ACP program to receive this benefit
  • MEBB is expected to end when the programs’ fund is exhausted or 8/31/22, whichever comes first.

  • MEBB will provide a subsidy of up to $15/mo for internet service. This is in addition to the amount provided to you by the Federal ACP program
  • MEBB will be applied to the same service that your ACP subsidy is applied to, and cannot be transferred or applied to a different service.

If you live in the state of Maryland and are enrolled in the ACP, the MEBB program covers the home or mobile internet service enrolled with ACP, including:

Home:

  • Fios Mix & Match Internet, any speed
  • Traditional Fios Bundles with an Internet Plan
  • Verizon 5G Home Internet
  • Verizon LTE Home Internet
  • HSI (Available for enrollment 2/1/22)

Mobile:

  • Current Unlimited and older Unlimited data and bundled data plans
  • Current and older usage-based data only and bundled usage-based data
  • Mobile Hotspot plans
    • Premium, Pro, Plus and Essential

Prepaid:

  • Verizon Prepaid (Available for enrollment 1/20/22)
  • Fios Prepaid (Available for enrollment 1/20/22)

Traditional Fios plans that are eligible include: Fios Triple Play Internet/TV/Phone, Double Play: Internet/TV or Internet/Phone and Traditional Fios Data-only plans.

MEBB cannot be applied to Fios Mix+Match TV, Fios Digital Voice, or Fios Forward.

  • Your monthly bill/account will reflect your MEBB subsidy of up to $15/mo displayed as a credit applied after your other eligible discounts
  • If you are enrolled in Lifeline, you will continue to receive the Lifeline subsidy.
  • Any remaining balance due, including taxes and fees, will be reflected on your monthly bill/account. Payment can be made as usual - online, on the My Verizon app, at Verizon kiosks, in store or via phone.

See if your address qualifies for Fios.

Step 1

Apply to qualify for the Affordable Connectivity Program at ACPBenefit.org

Step 2

New customers can order any plan with internet access. You may complete your order online or call us at 1.800.Verizon.

Existing customers: Must have or move to a plan with internet access

Step 3

Both new and existing customers should sign up online to get the subsidy applied to your bill. New customers must first complete installation to be eligible.


Affordable Connectivity Program -FIOS FAQs

  • Step 1: If you are not an existing Lifeline customer, apply to qualify for the Affordable Connectivity Program at ACPBenefit.org
  • Step 2:
    • New customers: Order any Fios Mix + Match internet plan. You may complete your order online or call us at 1.800.Verizon.
    • Existing customers: Must have or move to a Fios Mix+Match internet plan or must have a traditional Fios bundle (Triple Play, Double Play with data or Stand Alone data)
  • Step 3: After your Fios Internet installation is complete, visit Verizon.com/acpconsent or call 1.800.Verizon and mention the Affordable Connectivity Program to ensure you are routed to the team that can assist you with applying the ACP subsidy to your Verizon bill.

Yes. If you currently have Lifeline on a Fios internet plan you will continue to receive the Lifeline subsidy and will also qualify to receive the Affordable Connectivity Program.

If you are eligible and enrolled, the ACP is available to

  • New Fios customers who have a Mix + Match internet plan and
  • Existing Fios customers who have a Mix+Match internet plan or move to a Mix+Match internet plan or have a traditional Fios bundle with internet

Yes, a router is required. Verizon will supply a Fios router for $15/mo. or you may use your own router. The ACP subsidy may be applied to your router rental charge.

  • ACP is available for Fios Mix+Match internet plans (all speeds) and traditional Fios bundles with internet
  • ACP cannot be applied to Fios Mix + Match TV or Fios Digital Voice
  • ACP cannot be applied with Fios Forward

  • Your monthly bill will reflect your ACP subsidy of up to $30/mo displayed as a credit applied after your other eligible discounts
  • If you are enrolled in Lifeline, you will continue to receive the Lifeline subsidy
  • Any remaining balance due, including taxes and fees, will be reflected on your monthly bill. Payment can be made as usual - online, on the My Verizon app, at Verizon kiosks, in store or via phone

See if your address qualifies for 5G Home.

Step 1

If you are not an existing Lifeline customer, apply to qualify for the Affordable Connectivity Program at ACPBenefit.org

Step 2

New customers order 5G Home. You may complete your order online or call us at 1.800.922.0204

Existing customers: Your current 5G Home service is eligible

Step 3

After your 5G Home installation is complete, visit Verizon.com/acpconsent or call 1.800.922.0204 and mention the Affordable Connectivity Program to ensure you are routed to the team that can assist you with applying the ACP subsidy to your Verizon bill.


Affordable Connectivity Program -5G Home FAQs

  • Step 1: If you are not an existing Lifeline customer, apply to qualify for the Affordable Connectivity Program at ACPBenefit.org
  • Step 2:
    • New customers: Order 5G Home. You may complete your order online or call us at 1.800.922.0204
    • Existing customers: Your current 5G Home service is eligible
  • Step 3: After your 5G Home set up is complete, call 1.800.922.0204 and mention the Affordable Connectivity Program to ensure you are routed to the team that can assist you with applying the ACP subsidy to your Verizon bill.

Yes. If you are enrolled in Lifeline, you will continue to receive your Lifeline subsidy with your chosen provider and once your application is approved you will also qualify to receive the Affordable Connectivity Program with Verizon.

New and existing 5G Home customers who qualify for the program, will receive the ACP subsidy.

Yes, however, 5G Home equipment is included at no charge with your 5G Home activation.

  • Your monthly bill will reflect your ACP subsidy up to $30/mo displayed as a credit applied after your other eligible discounts
  • Any remaining balance due will be reflected on your monthly bill. Payment can be made as usual - online, on the My Verizon app, at Verizon kiosks, in store or via phone.

See if your address qualifies for LTE Home.

Step 1

Apply to qualify for the Affordable Connectivity Program at ACPBenefit.org

Step 2

New customers: Order LTE Home. You may complete your order online or call us at 1.800.Verizon.

Existing customers: Your current LTE Home service is eligible

Step 3

After your LTE Home Internet installation is complete, visit Verizon.com/acpconsent or call 1.800.922.0204 and mention the Affordable Connectivity Program to ensure you are routed to the team that can assist you with applying the ACP subsidy to your Verizon bill.


Affordable Connectivity Program -LTE Home FAQs

Yes, if you qualify, the ACP subsidy is available for LTE Home Internet.

Yes. If you are enrolled in Lifeline you will continue to receive your Lifeline subsidy with your chosen provider and, once you select your Internet plan, you will be eligible to enroll in the Affordable Connectivity Program with Verizon.

New and existing LTE Home Internet customers who qualify for the Affordable Connectivity Program are eligible

Yes, a Verizon LTE Home router is required. For plans that don’t include the router as part of the monthly service cost, you may purchase a Verizon LTE Home router for $240, which can be paid $10/mo via Verizon’s Device Payment Plan. If you are currently receiving a Device Payment promotion discount, you will continue to receive that discount as an ACP customer.

  • Your monthly bill will reflect your ACP subsidy up to $30/mo displayed as a credit applied after your other eligible subsidy
  • Any remaining balance due, including applicable taxes and fees, will be reflected on your monthly bill. Payment can be made as usual - online, on the My Verizon app, at Verizon kiosks, in store or via phone

Affordable Connectivity Program (HSI) FAQs

On 2/1/22 Verizon will have enrollment of the Affordable Connectivity Program available for HSI service.

  • Step 1: If you are not an existing voice Lifeline customer, apply to qualify for the Affordable Connectivity Program at ACPBenefit.org
  • Step 2:
    • New customers: Order a High Speed Internet plan. You may complete your order online or call us at 1.800.Verizon.
    • Existing customers: apply with any bundle or traditional data plan you currently have on file.
  • Step 3: After 2/1/22 Verizon will have ACP enrollment available for HSI service. We will update this site with enrollment instructions so please be sure to check back here soon.

Yes, if you currently have Lifeline on your voice account you will continue to receive the Lifeline subsidy for your voice service and will also qualify to receive the Affordable Connectivity Program after 2/1/21.

Yes, a router is required. You can purchase a Verizon router or you may use your own. The ACP subsidy may be applied to your router charge.

  • Yes, all Verizon HSI existing plans will qualify for the subsidy starting on 2/1/21.
  • If your service is migrating to Fios Internet, you may take the subsidy with you.

  • Your monthly bill will reflect your ACP subsidy up to $30/mo displayed as a credit applied after your other eligible discounts.
  • Any remaining balance due, including taxes and fees, will be reflected on your monthly bill. Payment can be made as usual - online, on the My Verizon app or via phone.