Anker PowerCore MagGo 5K Portable MagSafe Charger

Thank you so much for sharing your experience. We're really sorry you've encountered this issue!

Please let us know the following:
- The model of phone you are trying to charge.
- What happens when charging the phone with its case off, as thick cases or cases with metal in them interfere with charging?
chargers work best with a 5V/2A wall charger.
- What happens when you restart your phone and try again?
- What happens when trying the charger with another wireless-charging phone?
- Please confirm the phone is centered in the wireless charger

If those don't help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.

We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

Thank you so much for sharing your experience. We're really sorry you've encountered this issue!

Please let us know the following:
- The model of phone you are trying to charge.
- What happens when charging the phone with its case off, as thick cases or cases with metal in them interfere with charging?
chargers work best with a 5V/2A wall charger.
- What happens when you restart your phone and try again?
- What happens when trying the charger with another wireless-charging phone?
- Please confirm the phone is centered in the wireless charger

If those don't help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.

We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

Thank you so much for sharing your experience. We're really sorry you've encountered this issue!

If possible, please try the following steps to see if the issue persists:
- To recharge the battery itself, try another wall charger, wall outlet, and cable
- To charge another device, try another cable and try the powerbank on another device

If those don't help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.

We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

Remember your device comes with an 18-month warranty, and anytime you need help just let us know.
Email: support@anker.com
Phone number: +1 (800) 988 7973