65 reviews
97% of reviewers recommend this product.
MFFS . 9 days ago
jbl.com Originally posted on jbl.com
Major790 . 2 months ago
Customer Support - 2 months ago
Hi there, I'm sorry to hear about what happened with the JBL Tour Pro 3. However, it isn't fully water resistant especially against submersion in pool water, which can contain chlorine or other chemicals that may harm the unit. The overheating you described is unusual, and the resulting malfunction of the other earbud suggests the system may have been compromised by moisture or a short circuit. Given your line of work, you might want to look into truly waterproof earbuds (rated IPX7 or higher like the JBL Endurance Peak 2 and 3 or JBL Endurance Race 2) if you need reliable performance around pools. We would like to work with you directly to better assist you. Please contact our Customer Support for more help.jbl.com Originally posted on jbl.com
SKU#
JBLTOURPRO3LTTAM
MFFS . 9 days ago
jbl.com Originally posted on jbl.com
Major790 . 2 months ago
Customer Support - 2 months ago
Hi there, I'm sorry to hear about what happened with the JBL Tour Pro 3. However, it isn't fully water resistant especially against submersion in pool water, which can contain chlorine or other chemicals that may harm the unit. The overheating you described is unusual, and the resulting malfunction of the other earbud suggests the system may have been compromised by moisture or a short circuit. Given your line of work, you might want to look into truly waterproof earbuds (rated IPX7 or higher like the JBL Endurance Peak 2 and 3 or JBL Endurance Race 2) if you need reliable performance around pools. We would like to work with you directly to better assist you. Please contact our Customer Support for more help.jbl.com Originally posted on jbl.com
lesr53 . 3 months ago
Customer Support - 3 months ago
Thanks for your feedback. Our JBL Tour Pro 3 TWS also come with multiple eartip sizes to ensure a personalized and secure fit. Additionally, the JBL Headphones app includes a "Check My Best Fit" feature to help you find the most comfortable option. To link up your JBL Tour Pro 3 TWS to your mobile device, make sure the earbuds are in pairing mod,e and the LED is blinking blue quickly. If not, reset them by tapping either side twice while wearing, then hold the third tap for 5 seconds, place them back in the case, and try again. If you need more help, please contact us at (800) 336-4525. We are available Monday to Friday from 9:00 am to 11:00 pm (ET) and Saturday to Sunday from 9:00 am to 5:00 pm (ET).jbl.com Originally posted on jbl.com
Cm45 . 3 months ago
jbl.com Originally posted on jbl.com
Fryin Brian . 3 months ago
jbl.com Originally posted on jbl.com
Suze Cody . 3 months ago
jbl.com Originally posted on jbl.com
Nikkim8624 . 3 months ago
jbl.com Originally posted on jbl.com
Trajan . 4 months ago
Customer Support - 4 months ago
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contactjbl.com Originally posted on jbl.com
Chase07 . 5 months ago
jbl.com Originally posted on jbl.com
Ralph . Feb 23, 2026
I like running and working out, will it stay snug in place while exercising?
medhatouthman . Feb 11, 2026
I have a JBL Tour Pro 3 earbuds, but I lost only the case (touchscreen Smart Charging Case™). Therefore, I am not able to charge the earbuds. Can you please suggest an efficient solution for my case?
Kaey . Jan 17, 2026
Can 2 pairs of earbuds from different cases be connected to 1 device and still play sound at the same time?
LorenzB . Jan 8, 2026
Can we connect the JBL Tour Pro 3 to JBL Partyboxes with Auracast at the same time that the Partybox is connected via Auracast to JBL Lightsticks?
Anonamys . Dec 11, 2025
Is the case like a mp3 player?
Thanks for your question. The charging case of our JBL Tour Pro 3 is not the same as an MP3 player. It is primarily designed for charging, controlling earbud functions, and storing the earbuds, whereas an MP3 player is a device specifically for playing audio files.
CHICAGO BEARS . Dec 10, 2025
Can you use these for regular android cell phones
Jspee508 . Nov 11, 2025
Does it announce caller by contact name not by digits of phone number on Iphone? I tried bose and will only announce digits of phone number caller not by the name in my contacts
Thank you for your question. The JBL Tour Pro will output whatever sound your phone is producing. You can change this feature in your phone's settings. If you have any further questions, I recommend contacting technical support for your phone's manufacturer.