Mobile Charging Kit: Standard Power Bank 5k mAh & 3 in 1 Cable

Good sssss

5 out of 5 rating

Bam1620 . 1 year ago

Yes, I'd recommend this product.

Its simple and sweet. It has wires! It works! Its not a $100 product, so you get what you pay for, but it is whatvis is and it works just fine. I feel like these other review people just are mad that they got comfused! Thanks dor the good product.

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This doesn’t work. Please don’t get this. Returning. sssss

1 out of 5 rating

Fahad . 1 year ago

This device doesn’t work to charge your phone wirelessly.

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OtterBox Customer Support - 1 year ago

Hey Fahad,

We sincerely apologize for any confusion when purchasing this Mobile Charging Kit. While this product does make charging on the go a lot easier, it's actually not compatible with wireless charging. The Power Bank is designed to be compatible with the 3-in-1 cables it comes with. We do offer wireless charging options if that's something you're interested in. Feel free to check with your local Verizon or to visit our website to learn more. As always, call us at 1-855-688-7269 with any questions and we'd be glad to assist you.

Sincerely,
OtterBox Customer Service Team

Same problem as the other reviewer, It didn’t work! sssss

1 out of 5 rating

Mari . 1 year ago

I just received my OtterBox portable charging kit. I was so excited until I charge the unit and tried to charge three separate devices, one at a time. It did not work! I have 2 iphones & an ipad. I tried charging them wirelessly & also plugged into the charging station...unfortunately it didn’t charge anything. I reached out to customer service & started a chat and no one was there... I could only leave a message. I’m pretty sure the lack of customer service is secondary to Covid and not much staff. I’m disappointed because Otterbox makes some great stuff & I haven’t had an issue before.

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OtterBox Customer Support - 1 year ago

Hi Mari,

We're so sorry about this. This mobile charging kit should definitely work, so we'd be happy to look into this more. We have some great troubleshooting tips which should get you back on track to a impeccable charging experience. Please give us a quick call at (855) 688-7269 and if needed, we can easily set up a warranty.

Best,
obcst OtterBox

Not for Android users sssss

1 out of 5 rating

Cat1 . 2 years ago

States that it is compatible with my phone (Samsung S20+ 5G UW) but it is not. Fully charged it upon receipt but when I plugged it into my phone it didn't register. Wireless charging didn't work either. Disappointed because usually Otterbox is pretty reliable.

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OtterBox Customer Support - 2 years ago

Hi there!

We're sorry to hear that your Power Bank isn't working properly! That's certainly unusual. The good news is, we have a helpful Customer Service Team available to get you helped out with some troubleshooting tips and a replacement if necessary. Feel free to reach out to us at 1-855-688-7269, and we can get you taken care of!

Best,
OtterBox Customer Service Team

OtterBox Mobile Charging Kit: Standard Power Bank 5k mAh & 3 in 1 Cable

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Reviews

2.0

Good sssss

This doesn’t work. Please don’t get this. Returning. sssss

Features

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What's in the box

2.0

Good sssss

This doesn’t work. Please don’t get this. Returning. sssss

Same problem as the other reviewer, It didn’t work! sssss

Not for Android users sssss

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