155 reviews
60% of reviewers recommend this product.
Dorothy . 4 months ago
OtterBox Customer Support - 4 months ago
Hello, Dorothy! We are so sorry to hear you experienced an issue with the PopSocket portion of your case coming loose. If the issue is with the PopSocket only, we would encourage you to reach out to PopSocket directly. If there is an issue with the case, for example, the anchor point for the PopSocket that is part of the case itself, please reach out to our CS Team by phone or via chat, and we are happy to help with this!Laura . 7 months ago
OtterBox Customer Support - 7 months ago
Hello, Laura! We are so sorry you are experiencing issues using the case in the way you hoped with your MagSafe charger. The PopSocket will need to be in the flat position, and it may also be advantageous or necessary to remove the PopSocket attachment from the case when charging, depending on the charger one is using. If our Customer Service Team may be of assistance, please do not hesitate to reach out as we are always happy to help!SKU#
77-84569
Dorothy . 4 months ago
OtterBox Customer Support - 4 months ago
Hello, Dorothy! We are so sorry to hear you experienced an issue with the PopSocket portion of your case coming loose. If the issue is with the PopSocket only, we would encourage you to reach out to PopSocket directly. If there is an issue with the case, for example, the anchor point for the PopSocket that is part of the case itself, please reach out to our CS Team by phone or via chat, and we are happy to help with this!Laura . 7 months ago
OtterBox Customer Support - 7 months ago
Hello, Laura! We are so sorry you are experiencing issues using the case in the way you hoped with your MagSafe charger. The PopSocket will need to be in the flat position, and it may also be advantageous or necessary to remove the PopSocket attachment from the case when charging, depending on the charger one is using. If our Customer Service Team may be of assistance, please do not hesitate to reach out as we are always happy to help!Nancy . 9 months ago
otterbox.com Originally posted on otterbox.com
Cindy . 10 months ago
Janet . 1 year ago
OtterBox Customer Support - 1 year ago
We apologize if the Otter + Pop Symmetry Series case for your iPhone 13 Pro Max wasn't quite what you were hoping for. When we designed the space around the built-in PopSocket, we took aim for a middle ground after considering a wide variety of folks would be using this case. We sincerely appreciate you sharing your thoughts and experience with us though and we'll be sure to pass this along to our design team for you. Please feel free to give our CS team a call at 1-855-688-7269 with any questions, concerns, or if we can be of any additional help to you.JT1987 . 1 year ago
otterbox.com Originally posted on otterbox.com
Tliz . 1 year ago
OtterBox Customer Support - 1 year ago
We're very sorry to learn about your unfortunate experience with the Otter + Pop Symmetry Series case for your iPhone 13 Pro Max. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.Brad . 1 year ago
otterbox.com Originally posted on otterbox.com
Anónimo . 1 year ago
otterbox.com Originally posted on otterbox.com
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