Sony WF1000XM5 True Wireless Noise Cancelling Earbuds
3.6 out of 5 rating
78 Reviews
Immerse yourself in your favorite tunes with the True Wireless Noise Cancelling Earbuds. These compact, lightweight Bluetooth® earbuds are made in part from recycled plastics and are water-resistant to stand up to the elements. Adaptive sound control and noise cancelling works with an AI-based algorithm for better call quality and a premium listening experience. Speak-to-Chat pauses music when you start talking so you can focus on what's happening around you. And, it works with your voice assistant hands-free.
Fast Pair
With one tap, you can quickly and effortlessly pair with your Android devices. And, Swift Pair makes it quick and easy to pair your headphones with your Windows 11 or Windows 10 laptop, desktop or tablet.
Long-lasting battery.
The earbuds hold up to 8 hours of battery life on a single charge and up to 24 hours with the charging case.¹ And, with quick charging, you can get up to 1 hour of listening from a 3-minute charge.¹
¹ Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specsFast Pair
With one tap, you can quickly and effortlessly pair with your Android devices. And, Swift Pair makes it quick and easy to pair your headphones with your Windows 11 or Windows 10 laptop, desktop or tablet.
Long-lasting battery.
The earbuds hold up to 8 hours of battery life on a single charge and up to 24 hours with the charging case.¹ And, with quick charging, you can get up to 1 hour of listening from a 3-minute charge.¹
¹ Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
Reviews
3.6
3.6 out of 5 rating
78 reviews
53% of reviewers recommend this product.
Not so great but do sound good when they work
2 out of 5 rating
P3inVT . 7 days ago
They disconnect from Bluetooth way too often. (Have an iPhone 15 with latest iOS) Headphones freeze weekly and have to be put in the case to reset. They have a poor design for the magnets to go back in the case and have to be seated just right. The older version was definitely better and I’m sorry I gave them to my son.
Sony North America Support - 6 days ago
Hi P3inVT, We're truly sorry to hear you're having these issues with your WF-1000XM5 earbuds. That's certainly not the experience we want for you. These issues can often be resolved by making sure the earbuds are up to date. Please first check for any software updates in the Sony | Headphones Connect app. If the problem continues, please try a reset and then an initialization of the earbuds, following the instructions in the app. If you continue to have trouble after trying these steps, please start a chat with one of our product specialist through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Thanks for choosing Sony. Best regards, Eliabsony.com Originally posted on sony.com
Didn't work as expected.
2 out of 5 rating
Shopzen . 15 days ago
I really expected better noise cancelling. No matter how I tried to fit each size of earbud, just wouldn't fit my ears. Ordered the extra buds but doubt it will work. Also annoyed that you have to take an earbud out of the case in order to connect to the app to see the charge status of the earbuds and case.
Sony North America Costumer Support - 15 days ago
Hi Shopzen, Thanks for sharing your honest feedback. We're truly sorry to hear that the WF-1000XM5 earbuds haven't met your expectations, especially with the noise cancelling and the fit. We understand how frustrating it is when the included earbud tips don't provide a comfortable and secure seal. A proper fit is absolutely crucial for both sound quality and the effectiveness of the noise cancelling, which is why we included the "Optimal Earbud Tip" test in the Sony | Sound Connect app. We hope you've had a chance to try it, as it can often identify the best tip for your ears. You can check how to do it here: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP1000450372.html Regarding the charge status, we understand your frustration with the process. The earbuds must be active to communicate with the app, but you can also check the case's charge level by looking at the LED indicator when you open the lid. We're disappointed to hear you would not recommend the product, and we want to help you get a better experience. Please send an email to reach out to our Sony Support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Our team will be happy to assist you directly. Thanks for choosing Sony! Sincerely, Jenn | Sony North America.sony.com Originally posted on sony.com
Features
- Premium sound quality
- High-resolution audio
- AI-based noise reduction algorithm
- Control with voice assistant
- Bluetooth connectivity
- Fast pair
- Easily pairs with your computer or tablet
- Small, light design
- Adaptive Sound Control
- Speak-to-Chat
- Water resistant design
- Made in part from recycled plastic materials
- Up to 24 hours of battery life plus quick charging¹
Specs
- Dimensions: 1.36 x 1.57 x 0.83 in.
- Weight: 5.9 oz.
SKU#
SKU#
WF1000XM5/B
What's in the box
- Sony WF1000XM5 True Wireless Noise Cancelling Earbuds
- Charging case
- USB cable
- Noise Isolation earbud tips
- Warranty card
Sony WF1000XM5 True Wireless Noise Cancelling Earbuds Reviews
3.6
3.6 out of 5 rating
78 reviews
53% of reviewers recommend this product.
Not so great but do sound good when they work
2 out of 5 rating
P3inVT . 7 days ago
They disconnect from Bluetooth way too often. (Have an iPhone 15 with latest iOS) Headphones freeze weekly and have to be put in the case to reset. They have a poor design for the magnets to go back in the case and have to be seated just right. The older version was definitely better and I’m sorry I gave them to my son.
Sony North America Support - 6 days ago
Hi P3inVT, We're truly sorry to hear you're having these issues with your WF-1000XM5 earbuds. That's certainly not the experience we want for you. These issues can often be resolved by making sure the earbuds are up to date. Please first check for any software updates in the Sony | Headphones Connect app. If the problem continues, please try a reset and then an initialization of the earbuds, following the instructions in the app. If you continue to have trouble after trying these steps, please start a chat with one of our product specialist through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Thanks for choosing Sony. Best regards, Eliabsony.com Originally posted on sony.com
Didn't work as expected.
2 out of 5 rating
Shopzen . 15 days ago
I really expected better noise cancelling. No matter how I tried to fit each size of earbud, just wouldn't fit my ears. Ordered the extra buds but doubt it will work. Also annoyed that you have to take an earbud out of the case in order to connect to the app to see the charge status of the earbuds and case.
Sony North America Costumer Support - 15 days ago
Hi Shopzen, Thanks for sharing your honest feedback. We're truly sorry to hear that the WF-1000XM5 earbuds haven't met your expectations, especially with the noise cancelling and the fit. We understand how frustrating it is when the included earbud tips don't provide a comfortable and secure seal. A proper fit is absolutely crucial for both sound quality and the effectiveness of the noise cancelling, which is why we included the "Optimal Earbud Tip" test in the Sony | Sound Connect app. We hope you've had a chance to try it, as it can often identify the best tip for your ears. You can check how to do it here: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP1000450372.html Regarding the charge status, we understand your frustration with the process. The earbuds must be active to communicate with the app, but you can also check the case's charge level by looking at the LED indicator when you open the lid. We're disappointed to hear you would not recommend the product, and we want to help you get a better experience. Please send an email to reach out to our Sony Support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Our team will be happy to assist you directly. Thanks for choosing Sony! Sincerely, Jenn | Sony North America.sony.com Originally posted on sony.com
Poor website
2 out of 5 rating
dhill44241 . 19 days ago
Purchased WF-1000XM5 wireless noise cancelling headphones (buds). Nothing but problems trying to register. I entered model number (YY2963) and system would not accept. Used reference guide # (WF-1000XM5) to get it to accept. I was trying to find a user manual which did not come with the product. No luck so far. Since I haven't got a user manual I can't get it set up to use so I can't truly answer your questionaire.
Sony North America Customer Support - 18 days ago
Hello dhill44241, Thank you for considering Sony products. We sincerely apologize for the difficulties you've faced with the product registration and for the missing user manual. We understand how frustrating this can be, and we want to help you get your new WF-1000XM5 earbuds set up and working properly. We'll be sure to pass this feedback along to our development team to prevent this issue in the future. To help you get started, you can find the user manual online. It's available at the link below: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/manuals Should you require assistance with the setup process, please do not hesitate to contact our support team directly. We are committed to ensuring you have an excellent experience with your new earbuds. You may reach us through the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, -Fredsony.com Originally posted on sony.com
Bad connection feature
3 out of 5 rating
CasualMusicEnjoyer . 19 days ago
Sony, please fix your multi-devices connection. The headphones are so good, it's really a waste that when your headphones are connected to several devices, it's disconnecting and reconnecting every 5 mins. Otherwise great product, but if i knew this issue before i wouldn't buy it tbh.
Sony North America Customer Support - 19 days ago
Hello CasualMusicEnjoyer, Thank you for considering Sony products. We're very sorry to hear about the trouble you're experiencing with the multipoint connection on your WF-1000XM5 earbuds. This is not the experience we want you to have, and we sincerely apologize for the inconvenience. To address this, please try the following troubleshooting steps: Update the firmware to version 5.0.2. You can find the update file and instructions on our support website: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561 Reset the headset. Follow the instructions here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html Initialize the headset to restore factory settings. The instructions are available here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html After completing these steps, please try setting up the multipoint connection again using the guide below: https://www.sony.com/electronics/support/articles/00249936 Should the issue persist after you have followed these steps, please contact us at socialsupport@am.sony.com. To help us assist you more efficiently, kindly include the following details in your message: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: We sincerely appreciate your patience and understanding as we work to resolve this matter. Best regards, -Fredsony.com Originally posted on sony.com
Short Product Lifetime with 1 Year Warranty
1 out of 5 rating
bright3413 . 21 days ago
I loved the headphones while I was able to use them, however after one and a half years the right earbud entirely stopped working with no notable issues beforehand (no drops, water, anything, just stopped working randomly).
Since they have a very short warranty of 1 year, be prepared to pay out of pocket for repairs.
Sony North America Customer Support - 20 days ago
Hi, thank you so much for your review. We apologize for the inconveniences with the right earbud that stopped working after one and a half year. This is not the experience we want you to have. For this issue with your headphones, you can try to: — Ensure both earbuds are properly seated in the charging case. Sometimes, poor placement or dirt can prevent one earbud from charging. Try cleaning the charging contacts on both the earbud and the case gently. — Reset the Earbuds Perform a factory reset using the Sony Headphones Connect app or using the physical buttons: Place both earbuds in the case. Press and hold the touch sensors on both earbuds simultaneously for about 10 seconds, or as instructed in the manual, until the indicator starts flashing. Re-pair the earbuds with your device after resetting. — Reconnect/Re-pair the Earbuds Forget (remove) the headphones from your device's Bluetooth settings. Put the earbuds in pairing mode and reconnect via the Sony Headphones Connect app. Ensure that both earbuds are paired properly; sometimes one fails to pair due to Bluetooth glitches. If none of the above steps resolve the problem, it would be a good idea to reach out to customer service for additional diagnostics or repair suggestions. You can find contact options here: https://us.esupport.sony.com/support/s/support-contact?category=headphones Thank you for considering Sony, we hope these steps may work. If you need further assistance, our support team will be more than happy to help. Best regards, Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
do not waste your time with this buggy garbage
1 out of 5 rating
tree666 . 28 days ago
The red LED on the case will not stop flashing. what does this mean? IDK because none of the documentation for this product says anything about what the LED indicator on the front of the case means. It sometimes connects while its still in the case as well.
Sony North America Customer Support - 27 days ago
Hi tree666, Thanks for reaching out. We're sorry to hear you're running into issues with your WF-1000XM5 earbuds and the charging case. We're here to help and would be happy to provide some troubleshooting steps to get this resolved. 1. Clean the contacts. Use a dry cotton swab to gently wipe the charging terminals on both the earbuds and inside the charging case. 2. Reset the earbuds. You can find detailed instructions on this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html 3. Initialize the earbuds: Set the headset units into the charging case. Leave the charging case lid open. Press and hold the initialize button on the back of the charging case for about 15 seconds or more. Release your finger within 5 seconds after the indicator (orange) on the charging case starts flashing. Find detailed instructions on the following link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html If the issue continues after following these steps, don't hesitate to contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony products and for bringing this to our attention. Sincerely, Estefanysony.com Originally posted on sony.com
Cool features, but critically buggy
2 out of 5 rating
Bob838 . 1 month ago
I bought these approximately 6 months ago and while I do like the sound quality and all the cool features, they are so buggy and the sound quality cuts out SOOO much. Particularly out of the left one. There will be 30 minute periods where I get every other word out of it. The suggestions in the help support are to just shut off all of the cool features and eventually put them back in the case and take them out… which if I am working out would not be an easy thing to do. My suggestion would be see if the new ones have mentions of this issue and if so, maybe look for headphones that may have less features but are less prone to bugs because it’s not like I am able to use those features anyways. Sad because I was really excited about trying some Sony headphones but I think I might not try them again.
Sony North America Customer Support - 1 month ago
Hi Bob838, We are very sorry to hear you're having trouble with your WF-1000XM5 earbuds. We understand how frustrating it is when a product doesn't perform as expected, especially when you were excited about the features. To get a more stable connection and resolve this, we recommend trying a few things in the "Sony | Headphones Connect" app: Check for Firmware Updates: Make sure your earbuds have the latest firmware. Updates often include fixes for connectivity issues. Prioritize Stable Connection: In the app's settings, change the "Bluetooth Connection Quality" to "Prioritize Stable Connection." This setting is designed to improve stability. Clean Your Earbuds: Sometimes, a build-up of dirt can interfere with the connection. Gently clean the earbuds and charging contacts. If the issue continues after these steps, please reach out to our support team directly for more in-depth troubleshooting. You can do it through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for choosing Sony. Best regards, Eliabsony.com Originally posted on sony.com
BEWARE!!!!
1 out of 5 rating
JCUnhappy . 1 month ago
Stopped working within 1yr. Multiple malfunctions and only sporadic charging. Keeps connecting to my phone, while still in the case with the lid closed. Yes, I did clean the contacts thoroughly. Sony refuses to honor warranty.
Sony North America Customer Support - 1 month ago
Hi JCUnhappy, Thank you for considering Sony products. We're sorry to hear about the issues you're having with your WF-1000XM5 earbuds. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns. To assist us in gathering more information and to work together towards a solution, please email us at socialsupport@am.sony.com. We kindly ask that you include the following details in your message: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: Thank you for your patience, and we look forward to assisting you further. Best regards, -Fredsony.com Originally posted on sony.com
Sound great but TEMPERaMENTALly unreliable
3 out of 5 rating
AnotherBob . 1 month ago
I had them replaced after just a few months. Now the LEFT EARBUD cuts out. 🤬 What’s so great about great earbuds if they are super unreliable?
Sony North America Customer Support - 1 month ago
Hi AnotherBob, We're truly sorry to hear you're experiencing issues with your WF-1000XM5 left earbud cutting out, especially after having them replaced recently. That's definitely not the experience we want you to have with our products and we understand your frustration. To try and resolve this for you, we recommend a few troubleshooting steps: -Restart your connected device: Sometimes, a simple restart of the device your earbuds are paired with (phone, computer, etc.) can resolve connectivity issues. -You can perform a factory reset on the earbuds. Please refer to the instructions on this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html -Ensure your earbuds have the latest firmware installed via the Sony | Sound Connect app. If after trying these steps, the left earbud continues to cut out, we strongly recommend contacting our technical support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony products and for letting us know about this issue. Best regards, Estefanysony.com Originally posted on sony.com
Works great for a stationary person
3 out of 5 rating
Berry36 . 2 months ago
I bought these and used them for a week and had to purchase a replacement as I grew more and more frustrated.
First Impressions were amazing; straight out of the box they are amazing the spatial awareness was impressive and they work great for phone calls. Though majority of my headphone use is active use. As in working out, biking, or working outside. Once I started to move these slip out of my ears. They required constant adjusting when running it seemed every 100 yards I would have to reposition them. When performing weightlifting I had to turn all the smart features off as they kept pausing my music. While performing simple things like pushups they would fall out. Not to mention while sitting at my desk at work the left ear bud would skip for about 3 seconds every minute which was driving me up a wall.
I really wanted they ear buds to work as they reminded me of my old galaxy buds I used to love but these are not made for active lifestyles. If you are using them for wearing in the office or for flying on plane, I believe they will work fine but if you find yourself using them in active scenarios I recommend to keep looking.
Sony North America Customer Support - 1 month ago
Hi Berry36, We understand your frustration with the WF-1000XM5, especially regarding the fit for active use and the skipping issues during your workouts. That's definitely not the experience we want our customers to have when they're on the go. For active lifestyles like yours – working out, biking, or working outside – we'd recommend taking a look at the Sony LinkBuds Fit. These earbuds were specifically designed with a focus on a secure and comfortable fit during movement. They feature air fitting supporters that help them stay firmly in place, even during rigorous activities like running, weightlifting, and push-ups. Many users find them to be an excellent choice for fitness due to their stability and lightweight design. They also offer great sound quality and noise cancellation, which is a bonus. We believe the LinkBuds Fit would address your concerns about earbuds slipping out and offer a much more reliable experience for your active scenarios. Thanks for considering Sony products. -Eliabsony.com Originally posted on sony.com
Sony WF1000XM5 True Wireless Noise Cancelling Earbuds FAQs
Gary . Feb 23, 2025
Can the batteries be replaced in these once they stop holding a charge?