Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones
Color
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Free returns within 30 days.Details
¹Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
Reviews
4.5
282 reviews
88% of reviewers recommend this product.
Sound quality is great
VIPERCODER . 5 hours ago
sony.com Originally posted on sony.com
More fragile than the male ego
2 days ago
Sony North America Customer Support - 17 hours ago
Hi JamieCottle, Thank you for reaching out to us with your concern. We're sorry to hear about what happened with your headphones. This is definitely not the experience we'd like to hear from you. The WH-1000XM5 were tested and build to last. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Sony commitment to customer satisfaction is our top priority. We'd love to know more details as to what have been discussed when you called. Maybe there is something that we can do to help you. For us to better assist you, please email us at socialsupport@am.sony.com with the following details: Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Case ID (if any): Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the WH-1000XM5: We value your feedback and aim to restore your trust in Sony. Sincerely, Jesssony.com Originally posted on sony.com
Features
- Industry-leading noise cancelling
- Magnificent sound
- Crystal-clear hands-free calling
- Up to 30 hours of battery life¹
- Ultra-comfortable, lightweight design
- Collapsible case for easy storage
- Intuitive touch control settings
- Manufacturer's 1-year limited warranty
SKU#
SKU#
WH1000XM5S
What's in the box
- Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones
- Carrying case
- Headphone cable (approx. 1.2 meters)
- USB charging cable
- Warranty card
Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones Reviews
4.5
282 reviews
88% of reviewers recommend this product.
Sound quality is great
VIPERCODER . 5 hours ago
sony.com Originally posted on sony.com
More fragile than the male ego
2 days ago
Sony North America Customer Support - 17 hours ago
Hi JamieCottle, Thank you for reaching out to us with your concern. We're sorry to hear about what happened with your headphones. This is definitely not the experience we'd like to hear from you. The WH-1000XM5 were tested and build to last. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Sony commitment to customer satisfaction is our top priority. We'd love to know more details as to what have been discussed when you called. Maybe there is something that we can do to help you. For us to better assist you, please email us at socialsupport@am.sony.com with the following details: Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Case ID (if any): Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the WH-1000XM5: We value your feedback and aim to restore your trust in Sony. Sincerely, Jesssony.com Originally posted on sony.com
Really amazing!!!
Sonyhadapony . 1 month ago
Sony North America Customer Support - 1 month ago
Hi Sonyhadapony, Awesome! We're glad that you are enjoying the sound quality, build and comfortable to use. Thank you for choosing Sony. Erinsony.com Originally posted on sony.com
Best headphones hands down but…
biotune . 1 month ago
Sony North America Customer Support - 1 month ago
Hi biotune, Thank you so much for your review! We are so glad to hear that you are enjoying your new WH-1000XM5! Thank you so much for your feedback and thank you for choosing Sony! -Carlsony.com Originally posted on sony.com
Fantastic headphones, weird noise cancelling
dmdoull43 . 1 month ago
Sony North America Customer Support - 1 month ago
Hi dmdoull43, Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the comfort, sound quality, and user-friendly functions of the headphones. Your feedback about the Auto NC Optimizer is greatly appreciated. You have the ability to fully control the noise canceling and ambient noise feature within the Sony Headphones Connect App. If you want to toggle between noise canceling and letting the ambient noises, simply use the button on the side of the headphones. The Auto NC optimizer simply makes sure your preferred noise canceling setting is working in different environments and how you are wearing the headphones. If you are on a plane, the headphones will compensate for the change in cabinet pressure, so you get the noise canceling performance you expect. Please make sure to update the firmware of your headphones to improve their performance. Updates include key features, applications, and bug fixes: https://www.sony.com/electronics/support/software/00278246 Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Sincerely, -Ralphsony.com Originally posted on sony.com
Hurts ear cartilage
Gibbward . 1 month ago
Sony North America Customer Support - 1 month ago
Hi Gibbward, Thanks for commenting. While we're glad to hear about your satisfaction with the amazing sound quality of your WH-1000XM5, we're sorry if you're having comfort issue. The WH-1000XM5 is beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. You may try adjusting the headband slider so that they cover your ears and have more personalized comfort. You may also find the following article helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243 I understand that this may not fully resolve your issue. If there’s anything we can do to help, please email us at socialsupport@am.sony.com with the following so we can best assist you: Name: Sony.com Username: Model Number: Issue: Telephone Number: We value you, and thanks for choosing Sony! Best regards, Romeosony.com Originally posted on sony.com
Exceptional product
MilliMan . 1 month ago
Sony North America Customer Support - 1 month ago
Hi MilliMan, awesome! We're glad you like your purchase! Enjoy your new headphones! Thanks for choosing Sony! ~Earlsony.com Originally posted on sony.com
HORRIBLE noise cancelling. Non-foldable
pthec . 2 months ago
Sony North America Customer Support - 2 months ago
Hi pthec, While we're glad to know that you love your WH-1000XM3 and you're satisfied with the exceptional microphone quality, customizable sound, and very comfortable fit of your WH-1000XM5, we sincerely apologize if you're experiencing some issues. This is certainly not the news we'd like to hear from you. We truly appreciate your feedback about the design and companion app of the headphones. As for the noise canceling, the following articles may help resolve the problem: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html https://www.sony.com/electronics/support/articles/00229328?utm We want to make sure you’re taken care of and help check on your headphones. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com. Full Name: Sony.com Username: Telephone Number: Model Number: Issue: We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter. Thank you for choosing Sony. Sincerely, Romeo Sony Social Supportsony.com Originally posted on sony.com
Amazing!
Xm5fan . 3 months ago
Sony North America Customer Support - 2 months ago
Hi Xm5fan, Awesome! We are so happy to hear that you are enjoying your new WH-1000XM5! Thank you for your recommendation and for choosing Sony! -Carlsony.com Originally posted on sony.com
WORST PRODUCT EVER
3 months ago
Sony North America Customer Support - 3 months ago
Hi FUCKU, We apologize for the inconvenience that you experienced with the Sony WH1000XM5. Your satisfaction is our priority, and we’re committed to resolving this matter promptly. We encourage you to reach out to our Sony customer support team directly at https://us.esupport.sony.com/support/s/service?language=en_US so we can investigate this issue further and find a suitable resolution for you. Or email us at socialsupport@am.sony.com with the following details: Case ID (if any): Name: Username: Model Number: Issue: Telephone Number: Sincerely, Samsony.com Originally posted on sony.com
Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones FAQs
PC compatible . Jun 18, 2024
Are these PC compatible and can be used extensively and daily for handling office calls? Please confirm - Thank you!
Up to 30 hours of battery life Bluetooth: 2.4 GHz band (2.4000–2.4835 GHz) -Melissa
Jan 5, 2024
Are these headphones compatible with my iPhone 13 Pro Max?
These headphones are compatible with your iPhone 13 Pro Max. ~Jesse