Sony Wireless Noise-Canceling Over-the-Ear Headphones WH-1000XM5
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Reviews
4.3
321 reviews
84% of reviewers recommend this product.
Great battery, sound quality, & comfort!!
nora13 . 12 hours ago
sony.com Originally posted on sony.com
Sony WH-1000XM5 Review – The Perfect Companion
klwin slot . 9 days ago
Sony North America Customer Support - 3 days ago
Hi klwin slot, we are thrilled to hear how much the WH-1000XM5 headphones are enhancing your immersive online gaming. It's fantastic to know that the industry-leading noise cancellation and crystal-clear audio with powerful bass are truly elevating your experience, making every win feel even more thrilling. Thanks for choosing Sony. We appreciate you sharing your positive feedback and recommendation! Best regards, Estefanysony.com Originally posted on sony.com
Features
- Industry-leading noise cancelling
- Magnificent sound
- Crystal clear hands-free calling
- Up to 30-hour battery life1
- Ultra-comfortable, lightweight design
- Collapsible case made for easy storage
- Intuitive touch control settings
- 1-year limited warranty
SKU#
SKU#
WH1000XM5B
What's in the box
- Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones
- Carrying case
- Headphone cable (approx. 1.2m)
- USB charging cable
- Warranty card
Sony Wireless Noise-Canceling Over-the-Ear Headphones WH-1000XM5 Reviews
4.3
321 reviews
84% of reviewers recommend this product.
Great battery, sound quality, & comfort!!
nora13 . 12 hours ago
sony.com Originally posted on sony.com
Sony WH-1000XM5 Review – The Perfect Companion
klwin slot . 9 days ago
Sony North America Customer Support - 3 days ago
Hi klwin slot, we are thrilled to hear how much the WH-1000XM5 headphones are enhancing your immersive online gaming. It's fantastic to know that the industry-leading noise cancellation and crystal-clear audio with powerful bass are truly elevating your experience, making every win feel even more thrilling. Thanks for choosing Sony. We appreciate you sharing your positive feedback and recommendation! Best regards, Estefanysony.com Originally posted on sony.com
Pricey but worth it.
29 days ago
Horrible
Cj2985 . 1 month ago
Sony North America Customer Support - 1 month ago
Hello Cj2985, Thank you for considering Sony products. We're truly sorry to hear that the hinge on your WH-1000XM5 is damaged. This is certainly not the quality we strive for, and we're dedicated to getting this resolved for you. To provide you with more effective assistance regarding this matter, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following information in your message: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: We appreciate your patience and look forward to helping you further. Best regards, -Fredsony.com Originally posted on sony.com
Excelente audífonos!
Eliecer . 1 month ago
Sony North America Costumer Support - 1 month ago
Hola Eliecer, gracias por calificar los WH1000XM5 con cinco estrellas! Nos alegra saber que estas disfrutando de la increible calidad de sonido que solo estos audifonos de primer nivel pueden ofrecer. Gracias por elegir Sony! Saludos, -Jenn.sony.com Originally posted on sony.com
Started out so well
bruce101 . 2 months ago
Fred - 2 months ago
Hello bruce101, Thank you for considering Sony products. Your experience matters to us, and we’re committed to resolving the issue you are experiencing with one side of your WH-1000XM5 headphones. We understand the inconvenience this may have caused and appreciate your patience as we work to assist you. To assist you further, we recommend trying the following steps: Firmware Update to Version 2.4.1: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246 Instructions for Resetting the Headset: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html How to Initialize the Headset to Restore Factory Settings: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html If you encounter any recurring issues after completing the steps provided, please be aware that your unit is protected by a 1-year limited manufacturer's warranty. To help us assist you more effectively, we kindly request that you reach out to us at socialsupport@am.sony.com and include the following information: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: We greatly appreciate your patience and understanding as we work to resolve this matter. For further reference, here is the link to our support team. You can contact them via chat or phone: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, -Fredsony.com Originally posted on sony.com
Broken headpiece
Nono608 . 2 months ago
Sony North America Customer Support - 2 months ago
Hi Nono608, Thank you for taking the time to share your feedback regarding the WH-1000XM5 headphones. We are glad to hear that you appreciate the sound quality and we sincerely apologize for the issues you've experienced with the build quality. If you haven't already, we encourage you to reach out to our technical support team. They will be more than happy to assist you with this. Thank you for being a valued Sony customer and we hope to resolve this issue for you promptly. Best regards, Stephaniesony.com Originally posted on sony.com
Great headphones
in2caffeine . 2 months ago
Sony North America Customer Support - 2 months ago
Hi In2caffeine, thanks for the fantastic 5-star rating! We are thrilled to hear you're enjoying our industry-leading noise canceling Sony - WH1000XM5. These headphones have been engineered to perfection, to produce magnificent sound with ultra-comfortable and lightweight design. Thank you for choosing Sony, and enjoy the music! Regards, -Dominicksony.com Originally posted on sony.com
Never Received My Order
SSnow850 . 2 months ago
Sony North America Customer Support - 2 months ago
Hi SSnow850, Thank you for bringing this to our attention. We want to sincerely apologize for the inconvenience and frustration you've experienced regarding your WH1000XM5 order. We understand how disappointing it must be not to have received your headphones. Our customers' feedback is truly valuable. We'd like the opportunity to revisit this issue. Please contact us again directly with your original case number or any reference information you may have. The contact information for our support team can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for giving us the chance to make this right. Sincerely, - Stephaniesony.com Originally posted on sony.com
Phenomenal Headphones
Nessim . 2 months ago
Sony North America Customer Support - 2 months ago
Hi Nessim, thanks for sharing your wonderful experience with the Sony - WH1000XM5! We're thrilled to hear you're enjoying the extraordinary sound quality, and bass that you can get with the app. With industry-leading noise cancellation technology every beat in your songs comes to life! We hope you continue enjoying the headphones and thanks for choosing Sony. Regards, Dominicksony.com Originally posted on sony.com
Sony Wireless Noise-Canceling Over-the-Ear Headphones WH-1000XM5 FAQs
Rodgers . Oct 15, 2024
What is the decimal rating at which it actively cancels noise?
Visit VZW.com to review the device details and specs. ~Maria