Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones
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¹Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
Reviews
4.5
296 reviews
87% of reviewers recommend this product.
Best noise cancelling
Bootsmageee . 3 hours ago
sony.com Originally posted on sony.com
Everything is great about them except the design
Ada2 . 5 days ago
Sony North America Customer Support - 4 days ago
Hi Ada2, Thank you for your review and for being a loyal customer. We appreciate your positive feedback on the sound quality of the WH-1000XM5 headphones. We are sorry to hear about the issues you experienced with the hinges and the discomfort while wearing glasses. We understand how frustrating it can be to encounter durability issues, especially with a product you enjoy. Your feedback is valuable to us, and we are continuously working to improve the design and durability of our products. For information regarding the headband issue, please refer to the following link: https://www.sony.com/electronics/support/articles/00346233 Regarding the discomfort while wearing glasses, we acknowledge that comfort can vary based on individual preferences and usage. We will take your feedback into consideration for future improvements. Should you need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you. Name: Username: Model Number: Issue/Concern: Telephone Number: Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for your continued support and for choosing to purchase another pair of our headphones. Best regards, Romeo Sony Social Supportsony.com Originally posted on sony.com
Features
- Industry-leading noise cancelling
- Magnificent sound
- Crystal-clear hands-free calling
- Up to 30 hours of battery life¹
- Ultra-comfortable, lightweight design
- Collapsible case for easy storage
- Intuitive touch control settings
- Manufacturer's 1-year limited warranty
SKU#
SKU#
WH1000XM5S
What's in the box
- Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones
- Carrying case
- Headphone cable (approx. 1.2 meters)
- USB charging cable
- Warranty card
Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones Reviews
4.5
296 reviews
87% of reviewers recommend this product.
Best noise cancelling
Bootsmageee . 3 hours ago
sony.com Originally posted on sony.com
Everything is great about them except the design
Ada2 . 5 days ago
Sony North America Customer Support - 4 days ago
Hi Ada2, Thank you for your review and for being a loyal customer. We appreciate your positive feedback on the sound quality of the WH-1000XM5 headphones. We are sorry to hear about the issues you experienced with the hinges and the discomfort while wearing glasses. We understand how frustrating it can be to encounter durability issues, especially with a product you enjoy. Your feedback is valuable to us, and we are continuously working to improve the design and durability of our products. For information regarding the headband issue, please refer to the following link: https://www.sony.com/electronics/support/articles/00346233 Regarding the discomfort while wearing glasses, we acknowledge that comfort can vary based on individual preferences and usage. We will take your feedback into consideration for future improvements. Should you need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you. Name: Username: Model Number: Issue/Concern: Telephone Number: Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for your continued support and for choosing to purchase another pair of our headphones. Best regards, Romeo Sony Social Supportsony.com Originally posted on sony.com
great product with bad product information include
9 days ago
Sony North America Customer Support - 8 days ago
Hi there, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your new WH1000XM5 headphones! We appreciate your feedback on the headphones as this will help us in improving our products. Thank you for choosing Sony! Regards, Carlsony.com Originally posted on sony.com
Headphone broke within a year, no product support
smoon . 17 days ago
Sony North America Customer Support - 11 days ago
Hi Smoon, Thank you for reaching out to us with your concern. We're sorry to hear about what happened with your headphones. This is definitely not the quality or durability we aim to deliver to our customers. Sony commitment to customer satisfaction is our top priority and the WH-1000XM5 were tested and build to last. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase. For us to better assist you, please contact our Product Support team via phone or chat through this link so we can better assist you: https://us.esupport.sony.com/support/s/support-contact?language=en_US May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the WH-1000XM5: We value your feedback and aim to restore your trust in Sony. Sincerely, Jesssony.com Originally posted on sony.com
The Best headphones ever
Einstein 09 . 25 days ago
Sony North America Customer Support - 25 days ago
Awesome, Einstein 09! We're very grateful for this positive feedback! Thank you for this amazing review of your Sony WH-1000XM5. It's wonderful to hear it meets your expectations and you feel these are the best sounding headphones that you've owned. Glad to know you are enjoying the excellent sound quality and noise cancellation of the headphones. Thank you so much for your purchase and for giving the product a perfect rating! -Jesssony.com Originally posted on sony.com
Awesome headphones
Son dog . 29 days ago
Sony North America Customer Support - 27 days ago
Hi Son dog, Awesome! We are glad to hear that you are happy with your new WH1000XM5! Thank you for choosing Sony! -Carlsony.com Originally posted on sony.com
Major disappointment.
thecatfix . 1 month ago
Sony North America Customer Support - 1 month ago
Hi thecatfix, we're sorry to hear that you have a negative experience with the WH1000XM5 headphones and the Sony | Sound Connect app. The Sony | Sound Connect app, formerly known as Sony | Headphones Connect, is designed to help users quickly connect their Bluetooth headphones to their smartphones and customize audio settings. However, it seems that the app has not met your expectations. Please make sure that both your headphones and the app are updated to the latest versions, as updates can often resolve issues and improve functionality. Please check these links for more details: https://www.sony.com/electronics/support/software/00269130 https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246 If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by following this link and Chat with an Enthusiasts: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones ~Earlsony.com Originally posted on sony.com
Good Quality, Inept Connectivity
Bee P . 1 month ago
Sony North America Customer Support - 1 month ago
Hi Bee P, Thank you for your feedback on the WH-1000XM5 headphones. We're sorry to hear about the connectivity issues your fiancé experienced with the record player. The WH-1000XM5 headphones are designed to offer high-quality sound and performance, but there can be compatibility issues with certain devices. Let's try to isolate and fix the problem by following the steps on this link: https://www.sony.com/electronics/support/articles/00006995?utm_source=glean Should you need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you. Name: Sony Username: Model Number (headphones & record player): Issue/Concern: Telephone Number: I hope this helps. Thank you for choosing Sony! Best regards, Romeo Sony Social Supportsony.com Originally posted on sony.com
Best sounding headset that I tested so far
1 month ago
Sony North America Customer Support - 1 month ago
Hi SrinivasMakkena, We're glad that you are enjoying the audio quality of you headphones. We appreciate your feedback and thank you for choosing Sony. Erinsony.com Originally posted on sony.com
Love
gmcken7 . 2 months ago
Sony North America Customer Support - 2 months ago
Hi gmcken7, That's awesome! We're happy to hear that you like the comfortable design, sound quality, smart features, and industry leading noise canceling of the headphones. Your positive feedback is greatly appreciated. Thank you for choosing Sony! -Davidsony.com Originally posted on sony.com
Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones FAQs
Smoky Pink . Oct 29, 2024
When are the Smoky Pink available for purchase at Verizon?
PC compatible . Jun 18, 2024
Are these PC compatible and can be used extensively and daily for handling office calls? Please confirm - Thank you!
Up to 30 hours of battery life Bluetooth: 2.4 GHz band (2.4000–2.4835 GHz) -Melissa
Jan 5, 2024
Are these headphones compatible with my iPhone 13 Pro Max?
These headphones are compatible with your iPhone 13 Pro Max. ~Jesse