Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones
4.5 out of 5 rating
295 Reviews
Color
Silver
Free returns within 45 days.Holiday Return Policy
Get it fast
Select shipping options at checkout. Subject to eligibility.Details
Delivery +Setup
Free 2 Day Shipping
store selected
Immerse yourself in your favorite tunes with the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. Industry-leading noise-cancelling allows you to focus on the magnificent sound from the DSEE drivers. Crystal clear hands-free calling lets you keep in touch while on the go. The ultra-comfortable, lightweight design is great for long-term wear. Intuitive touch control settings allow you to skip, play and pause with ease. With up to 30 hours of battery life, you don't have to worry about running out of juice while on the go.¹ And, the collapsible carrying case makes for easy storage
¹Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specs¹Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
CA residents: see the California Proposition 65 WARNING
Reviews
4.5
4.5 out of 5 rating
295 reviews
87% of reviewers recommend this product.
Everything is great about them except the design
3 out of 5 rating
Ada2 . 5 days ago
Yes, I'd recommend this product.
I had them for 2 years, but then one day the hinges broke out of nowhere. Happen to my wh-1000xm4 too. The sound is fantastic. If u guys fix the issues with the hinges become to delicate over time, they would be fantastic.They also feel uncomfortable if u have to wear glasses. I will be buying another pair cuz they are still amazing even with this one flaw.
Sony North America Customer Support - 4 days ago
Hi Ada2, Thank you for your review and for being a loyal customer. We appreciate your positive feedback on the sound quality of the WH-1000XM5 headphones. We are sorry to hear about the issues you experienced with the hinges and the discomfort while wearing glasses. We understand how frustrating it can be to encounter durability issues, especially with a product you enjoy. Your feedback is valuable to us, and we are continuously working to improve the design and durability of our products. For information regarding the headband issue, please refer to the following link: https://www.sony.com/electronics/support/articles/00346233 Regarding the discomfort while wearing glasses, we acknowledge that comfort can vary based on individual preferences and usage. We will take your feedback into consideration for future improvements. Should you need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you. Name: Username: Model Number: Issue/Concern: Telephone Number: Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for your continued support and for choosing to purchase another pair of our headphones. Best regards, Romeo Sony Social Supportsony.com Originally posted on sony.com
great product with bad product information include
5 out of 5 rating
9 days ago
Yes, I'd recommend this product.
I bought this product as a replacement for my 1000MX4 that I left on the airplane. it is a great product but finding model number and specially serial number is like pulling a tooth. Why it is not included on the very little literature attached to the product? a million dollar question.
Sony North America Customer Support - 8 days ago
Hi there, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your new WH1000XM5 headphones! We appreciate your feedback on the headphones as this will help us in improving our products. Thank you for choosing Sony! Regards, Carlsony.com Originally posted on sony.com
Features
- Industry-leading noise cancelling
- Magnificent sound
- Crystal-clear hands-free calling
- Up to 30 hours of battery life¹
- Ultra-comfortable, lightweight design
- Collapsible case for easy storage
- Intuitive touch control settings
- Manufacturer's 1-year limited warranty
SKU#
SKU#
WH1000XM5S
What's in the box
- Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones
- Carrying case
- Headphone cable (approx. 1.2 meters)
- USB charging cable
- Warranty card
Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones Reviews
4.5
4.5 out of 5 rating
295 reviews
87% of reviewers recommend this product.
Everything is great about them except the design
3 out of 5 rating
Ada2 . 5 days ago
Yes, I'd recommend this product.
I had them for 2 years, but then one day the hinges broke out of nowhere. Happen to my wh-1000xm4 too. The sound is fantastic. If u guys fix the issues with the hinges become to delicate over time, they would be fantastic.They also feel uncomfortable if u have to wear glasses. I will be buying another pair cuz they are still amazing even with this one flaw.
Sony North America Customer Support - 4 days ago
Hi Ada2, Thank you for your review and for being a loyal customer. We appreciate your positive feedback on the sound quality of the WH-1000XM5 headphones. We are sorry to hear about the issues you experienced with the hinges and the discomfort while wearing glasses. We understand how frustrating it can be to encounter durability issues, especially with a product you enjoy. Your feedback is valuable to us, and we are continuously working to improve the design and durability of our products. For information regarding the headband issue, please refer to the following link: https://www.sony.com/electronics/support/articles/00346233 Regarding the discomfort while wearing glasses, we acknowledge that comfort can vary based on individual preferences and usage. We will take your feedback into consideration for future improvements. Should you need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you. Name: Username: Model Number: Issue/Concern: Telephone Number: Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for your continued support and for choosing to purchase another pair of our headphones. Best regards, Romeo Sony Social Supportsony.com Originally posted on sony.com
great product with bad product information include
5 out of 5 rating
9 days ago
Yes, I'd recommend this product.
I bought this product as a replacement for my 1000MX4 that I left on the airplane. it is a great product but finding model number and specially serial number is like pulling a tooth. Why it is not included on the very little literature attached to the product? a million dollar question.
Sony North America Customer Support - 8 days ago
Hi there, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your new WH1000XM5 headphones! We appreciate your feedback on the headphones as this will help us in improving our products. Thank you for choosing Sony! Regards, Carlsony.com Originally posted on sony.com
Headphone broke within a year, no product support
1 out of 5 rating
smoon . 17 days ago
Product broke within one year. Despite apparent 1 year warranty, there doesn't seem to be a way to reach anyone by phone or online.
Sony North America Customer Support - 11 days ago
Hi Smoon, Thank you for reaching out to us with your concern. We're sorry to hear about what happened with your headphones. This is definitely not the quality or durability we aim to deliver to our customers. Sony commitment to customer satisfaction is our top priority and the WH-1000XM5 were tested and build to last. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase. For us to better assist you, please contact our Product Support team via phone or chat through this link so we can better assist you: https://us.esupport.sony.com/support/s/support-contact?language=en_US May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the WH-1000XM5: We value your feedback and aim to restore your trust in Sony. Sincerely, Jesssony.com Originally posted on sony.com
The Best headphones ever
5 out of 5 rating
Einstein 09 . 25 days ago
Yes, I'd recommend this product.
I am a tried and true user of headphones for the last 25 years. These are the most comfortable headphones with the best acoustics I have ever had the pleasure to experience.
Sony North America Customer Support - 25 days ago
Awesome, Einstein 09! We're very grateful for this positive feedback! Thank you for this amazing review of your Sony WH-1000XM5. It's wonderful to hear it meets your expectations and you feel these are the best sounding headphones that you've owned. Glad to know you are enjoying the excellent sound quality and noise cancellation of the headphones. Thank you so much for your purchase and for giving the product a perfect rating! -Jesssony.com Originally posted on sony.com
Awesome headphones
5 out of 5 rating
Son dog . 29 days ago
Yes, I'd recommend this product.
Really love the volume due to the equalizer you can adjust to the music that your listening too base mid range and treble. Really clean sound
Sony North America Customer Support - 27 days ago
Hi Son dog, Awesome! We are glad to hear that you are happy with your new WH1000XM5! Thank you for choosing Sony! -Carlsony.com Originally posted on sony.com
Major disappointment.
2 out of 5 rating
thecatfix . 1 month ago
Loved the XM threes but this is not the upgrade I was expecting. The Sound Connect app has basically ruined the experience.
Sony North America Customer Support - 1 month ago
Hi thecatfix, we're sorry to hear that you have a negative experience with the WH1000XM5 headphones and the Sony | Sound Connect app. The Sony | Sound Connect app, formerly known as Sony | Headphones Connect, is designed to help users quickly connect their Bluetooth headphones to their smartphones and customize audio settings. However, it seems that the app has not met your expectations. Please make sure that both your headphones and the app are updated to the latest versions, as updates can often resolve issues and improve functionality. Please check these links for more details: https://www.sony.com/electronics/support/software/00269130 https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246 If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by following this link and Chat with an Enthusiasts: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones ~Earlsony.com Originally posted on sony.com
Good Quality, Inept Connectivity
4 out of 5 rating
Bee P . 1 month ago
Yes, I'd recommend this product.
I bought these for my fiancé. He says the overall performance is 4.5, but they were unable to connect to his record player which is also Sony. They were specifically bought for this use.
Sony North America Customer Support - 1 month ago
Hi Bee P, Thank you for your feedback on the WH-1000XM5 headphones. We're sorry to hear about the connectivity issues your fiancé experienced with the record player. The WH-1000XM5 headphones are designed to offer high-quality sound and performance, but there can be compatibility issues with certain devices. Let's try to isolate and fix the problem by following the steps on this link: https://www.sony.com/electronics/support/articles/00006995?utm_source=glean Should you need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you. Name: Sony Username: Model Number (headphones & record player): Issue/Concern: Telephone Number: I hope this helps. Thank you for choosing Sony! Best regards, Romeo Sony Social Supportsony.com Originally posted on sony.com
Best sounding headset that I tested so far
5 out of 5 rating
1 month ago
Yes, I'd recommend this product.
I have bought this after trying couple of other brands like Sonos ace, Bose qc ultra, AirPods Max. Still with new versions of the other brands didn’t sound better that this. I waited to buy next model xm6. But Finally bought it because they are not releasing this xm6 this year.
Sony North America Customer Support - 1 month ago
Hi SrinivasMakkena, We're glad that you are enjoying the audio quality of you headphones. We appreciate your feedback and thank you for choosing Sony. Erinsony.com Originally posted on sony.com
Love
5 out of 5 rating
gmcken7 . 2 months ago
Yes, I'd recommend this product.
I love these. They're so comfortable, great sound quality, and noise canceling is top notch. I love these new colors and shape, comparable to beats and apple but for much less. Just excellent value. The buttons take some getting used to, but after rereading the instructions I've gotten them figured out. I've worn them on a 4 hour flight and was comfortable the entire time. I like the pass through sound, being able to toggle back and forth is great. They're easy to connect between my work laptop, my phone, and my personal devices. Great sound quality of my voice when on the phone or on zoom calls, no tin sound quality or anything, no echo.
Sony North America Customer Support - 2 months ago
Hi gmcken7, That's awesome! We're happy to hear that you like the comfortable design, sound quality, smart features, and industry leading noise canceling of the headphones. Your positive feedback is greatly appreciated. Thank you for choosing Sony! -Davidsony.com Originally posted on sony.com
Definitely planned obsolescence
1 out of 5 rating
sonyisdone . 2 months ago
I've now been through 4 pairs of Sony noise cancelling headphones, 3 pairs of the XM4 and now this pair of XM5 and they ALWAYS fail in some way. The three pairs of XM4s were because of TWO warranty replacements. Now, my XM5s which I otherwise loved and treat very well, are failing at the headband need the ear cup like many many others are reporting online. Sony is designing these to fail, it's obvious. They sound good but I simply cannot recommend Sony headphones anymore. The will fail in some way within a couple years. What happened to making quality products that last? Corporate greed plain and simple. sad. The last thing I'll say is not being able to turn off the touch feature SUCKS especially when every touch of the ear cup makes a sound prompt.
Sony North America Customer Support - 2 months ago
Hi there, Thank you for sharing your feedback. We are genuinely sorry to hear about your experience with the WH-1000XM5 and WH-1000XM4 headphones. We understand how frustrating it can be to encounter repeated issues with a product you otherwise enjoy. We take product quality and customer satisfaction very seriously and appreciate your detailed review. We understand your frustration with the durability of the headband and the touch feature. Your comments about the headband issue and the inability to turn off the touch feature have been noted. We are continuously working to improve our products and your feedback is invaluable in this process. For the headband issue, please message us at socialsupport@am.sony.com so we can further assist you. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Sony Case Number (if any): Full Name: Sony.com Username: Telephone Number: Issue/Concern: Model Number: We apologize for any inconvenience caused and appreciate your patience and understanding. Thank you for bringing these matters to our attention. Sincerely, Romeo Sony Social Supportsony.com Originally posted on sony.com
Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones FAQs
Smoky Pink . Oct 29, 2024
When are the Smoky Pink available for purchase at Verizon?
PC compatible . Jun 18, 2024
Are these PC compatible and can be used extensively and daily for handling office calls? Please confirm - Thank you!
Answer from Verizon Customer Support5 months
Up to 30 hours of battery life Bluetooth: 2.4 GHz band (2.4000–2.4835 GHz) -Melissa
Jan 5, 2024
Are these headphones compatible with my iPhone 13 Pro Max?
Answer from Verizon Customer Support11 months
These headphones are compatible with your iPhone 13 Pro Max. ~Jesse