Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones
4.5 out of 5 rating
282 Reviews
Color
Silver with Nano-texture glass
This item is out of stock.
Free returns within 30 days.Details
Immerse yourself in your favorite tunes with the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. Industry-leading noise-cancelling allows you to focus on the magnificent sound from the DSEE drivers. Crystal clear hands-free calling lets you keep in touch while on the go. The ultra-comfortable, lightweight design is great for long-term wear. Intuitive touch control settings allow you to skip, play and pause with ease. With up to 30 hours of battery life, you don't have to worry about running out of juice while on the go.¹ And, the collapsible carrying case makes for easy storage
¹Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specs¹Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
Reviews
4.5
4.5 out of 5 rating
282 reviews
88% of reviewers recommend this product.
Sound quality is great
4 out of 5 rating
VIPERCODER . 9 days ago
I bought it a month ago and I am disappointed with the noise Canceling, its not as advertised
Sony North America Customer Support - 7 days ago
Hi VIPERCODER, We're sorry to hear that the noise canceling feature of the Sony WH1000XM5 did not live up to your expectations. For the noise canceling issue, please ensure the headphones are worn properly, as an improper fit can significantly affect the noise canceling performance. You can also try adjusting the settings using the Sony | Headphones Connect app. Make sure the Adaptive Sound Control is turned off and manually set the Noise Canceling function to its maximum level. If the issue persists, you might want to reset or initialize the headphones to see if that resolves the problem. For more details, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html Should you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Hope this helps and thanks for choosing Sony. -Samsony.com Originally posted on sony.com
More fragile than the male ego
1 out of 5 rating
11 days ago
In a year of ownership the following happened: the headband broke at the swivel joint. Sony denied my requested replacement. Then the right ear cup developed a persistent thruming hum in the right ear only that would grow into a squelch if not positioned perfectly. Finally I gave up and put them in the garbage can they should have always been in and purchased the far superior XM4s on Prime day.
Buyer beware.
Sony North America Customer Support - 9 days ago
Hi JamieCottle, Thank you for reaching out to us with your concern. We're sorry to hear about what happened with your headphones. This is definitely not the experience we'd like to hear from you. The WH-1000XM5 were tested and build to last. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Sony commitment to customer satisfaction is our top priority. We'd love to know more details as to what have been discussed when you called. Maybe there is something that we can do to help you. For us to better assist you, please email us at socialsupport@am.sony.com with the following details: Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Case ID (if any): Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the WH-1000XM5: We value your feedback and aim to restore your trust in Sony. Sincerely, Jesssony.com Originally posted on sony.com
Features
- Industry-leading noise cancelling
- Magnificent sound
- Crystal-clear hands-free calling
- Up to 30 hours of battery life¹
- Ultra-comfortable, lightweight design
- Collapsible case for easy storage
- Intuitive touch control settings
- Manufacturer's 1-year limited warranty
SKU#
SKU#
WH1000XM5S
What's in the box
- Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones
- Carrying case
- Headphone cable (approx. 1.2 meters)
- USB charging cable
- Warranty card
Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones Reviews
4.5
4.5 out of 5 rating
282 reviews
88% of reviewers recommend this product.
Sound quality is great
4 out of 5 rating
VIPERCODER . 9 days ago
I bought it a month ago and I am disappointed with the noise Canceling, its not as advertised
Sony North America Customer Support - 7 days ago
Hi VIPERCODER, We're sorry to hear that the noise canceling feature of the Sony WH1000XM5 did not live up to your expectations. For the noise canceling issue, please ensure the headphones are worn properly, as an improper fit can significantly affect the noise canceling performance. You can also try adjusting the settings using the Sony | Headphones Connect app. Make sure the Adaptive Sound Control is turned off and manually set the Noise Canceling function to its maximum level. If the issue persists, you might want to reset or initialize the headphones to see if that resolves the problem. For more details, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html Should you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Hope this helps and thanks for choosing Sony. -Samsony.com Originally posted on sony.com
More fragile than the male ego
1 out of 5 rating
11 days ago
In a year of ownership the following happened: the headband broke at the swivel joint. Sony denied my requested replacement. Then the right ear cup developed a persistent thruming hum in the right ear only that would grow into a squelch if not positioned perfectly. Finally I gave up and put them in the garbage can they should have always been in and purchased the far superior XM4s on Prime day.
Buyer beware.
Sony North America Customer Support - 9 days ago
Hi JamieCottle, Thank you for reaching out to us with your concern. We're sorry to hear about what happened with your headphones. This is definitely not the experience we'd like to hear from you. The WH-1000XM5 were tested and build to last. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Sony commitment to customer satisfaction is our top priority. We'd love to know more details as to what have been discussed when you called. Maybe there is something that we can do to help you. For us to better assist you, please email us at socialsupport@am.sony.com with the following details: Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Case ID (if any): Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the WH-1000XM5: We value your feedback and aim to restore your trust in Sony. Sincerely, Jesssony.com Originally posted on sony.com
Really amazing!!!
5 out of 5 rating
Sonyhadapony . 1 month ago
Yes, I'd recommend this product.
Such amazing sound from these headphones seriously good build and very comfortable.
Sony North America Customer Support - 1 month ago
Hi Sonyhadapony, Awesome! We're glad that you are enjoying the sound quality, build and comfortable to use. Thank you for choosing Sony. Erinsony.com Originally posted on sony.com
Best headphones hands down but…
4 out of 5 rating
biotune . 1 month ago
Yes, I'd recommend this product.
Best noise canceling headphones hands down, but I took one star away for a couple of reasons. First, the headband adjustment doesn’t adjust for my head size. My head is smaller than the smallest size allowed by the headband. This gets bothersome because I want the headphones to fit my head snug, and they tend to fall/slide right off my head if I’m bending down to get something while I have them on. Also, the ear covering part swivels forward and backwards in an odd way. At times, it gets bothersome getting the right direction to put on the headphones because of this. One possible solution to this would be to add something to the ear cover part that would help find the right ear or left ear so a user using the headphones in the dark can easily find the correct ear cover and direction to place the headphones over the head and onto the correct ear, or the correct direction. Otherwise, these headphones are worth their weight in gold. LOVE LOVE LOVE MY WH1000 XM5
Sony North America Customer Support - 1 month ago
Hi biotune, Thank you so much for your review! We are so glad to hear that you are enjoying your new WH-1000XM5! Thank you so much for your feedback and thank you for choosing Sony! -Carlsony.com Originally posted on sony.com
Fantastic headphones, weird noise cancelling
4 out of 5 rating
dmdoull43 . 2 months ago
Yes, I'd recommend this product.
They're as great as everyone says they are: super comfortable, great audio, great calls, easy to use.. but the "auto noise cancelling optimizer" is awful, and the only reason I don't think they're perfect. All of the reviews said "best noise cancelling", but I'm not hearing that so I might return them for something else.
Sony North America Customer Support - 1 month ago
Hi dmdoull43, Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the comfort, sound quality, and user-friendly functions of the headphones. Your feedback about the Auto NC Optimizer is greatly appreciated. You have the ability to fully control the noise canceling and ambient noise feature within the Sony Headphones Connect App. If you want to toggle between noise canceling and letting the ambient noises, simply use the button on the side of the headphones. The Auto NC optimizer simply makes sure your preferred noise canceling setting is working in different environments and how you are wearing the headphones. If you are on a plane, the headphones will compensate for the change in cabinet pressure, so you get the noise canceling performance you expect. Please make sure to update the firmware of your headphones to improve their performance. Updates include key features, applications, and bug fixes: https://www.sony.com/electronics/support/software/00278246 Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Sincerely, -Ralphsony.com Originally posted on sony.com
Hurts ear cartilage
3 out of 5 rating
Gibbward . 2 months ago
Sounds good, hurts too much to actually use in a day-to-day context
Sony North America Customer Support - 1 month ago
Hi Gibbward, Thanks for commenting. While we're glad to hear about your satisfaction with the amazing sound quality of your WH-1000XM5, we're sorry if you're having comfort issue. The WH-1000XM5 is beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. You may try adjusting the headband slider so that they cover your ears and have more personalized comfort. You may also find the following article helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243 I understand that this may not fully resolve your issue. If there’s anything we can do to help, please email us at socialsupport@am.sony.com with the following so we can best assist you: Name: Sony.com Username: Model Number: Issue: Telephone Number: We value you, and thanks for choosing Sony! Best regards, Romeosony.com Originally posted on sony.com
Exceptional product
5 out of 5 rating
MilliMan . 2 months ago
Yes, I'd recommend this product.
I bought this headphones 3 weeks ago. I’m amazed by the way they function and sound
Sony North America Customer Support - 2 months ago
Hi MilliMan, awesome! We're glad you like your purchase! Enjoy your new headphones! Thanks for choosing Sony! ~Earlsony.com Originally posted on sony.com
HORRIBLE noise cancelling. Non-foldable
1 out of 5 rating
pthec . 2 months ago
BACKGROUND: I have had the XM3s since they came out and I LOVE THEM. I have worn these babies into the GROUND - they look like they did two tours in Iraq, came home to find their wife cheating, and now have to pay child support for three kids they can barely afford. The headpiece is broken, and the noise cancellation no longer works. It's time for a new pair. I thought it would be the XM5s.
THE GOOD:
MIC QUALITY is crisp and superb compared to previous Sony XM versions and Apple AirPod Max.
WEIGHT: Super lightweight and comfortable.
SOUND QUALITY: Music is more crisp, loud and clear esp when compared to earlier Sony versions.
ADJUSTABLE SOUND SETTINGS: You can adjust treble, bass, etc etc which is pretty cool.
THE BAD:
NOISE CANCELLATION: HORRRRRRRIBLE!!! With noise cancellation fully enabled and Ambient Noise turned down to 0/1 (out of 20), you can STILL literally hear your tv, street noise, side conversations of people walking by, sirens, horns, exhaust fans on trucks, toilets flushing, the wind, your own disturbing thoughts, literally everything. Compared to the XM3s and 4s, the noise cancellation on the 5s is SHOCKINGLY bad.
STUPID APPS: You have to use an app just to use these headphones, which is annoying. I just want to them on and have MAX noise cancellation each and every time. Not so with these. They "monitor your location" where you can "customize" the amount of ambient noise you want to let in when you stand still, walk, are in a car, and take public transit...but no matter WHAT you do to enable full noise cancellation, you will still hear a TON of ambient noise, in particular if you stand still.
PORTABILITY: They no longer fold. Whose bright (read: horrible) idea was it to get rid of the foldability feature that makes these portable?! Instead, since they cannot collapse, Sony gives you some slim carrying case which now means these headphones will solidly take up half your normal sized (gym, work, daily) bag. Horrible idea.
Sony North America Customer Support - 2 months ago
Hi pthec, While we're glad to know that you love your WH-1000XM3 and you're satisfied with the exceptional microphone quality, customizable sound, and very comfortable fit of your WH-1000XM5, we sincerely apologize if you're experiencing some issues. This is certainly not the news we'd like to hear from you. We truly appreciate your feedback about the design and companion app of the headphones. As for the noise canceling, the following articles may help resolve the problem: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html https://www.sony.com/electronics/support/articles/00229328?utm We want to make sure you’re taken care of and help check on your headphones. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com. Full Name: Sony.com Username: Telephone Number: Model Number: Issue: We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter. Thank you for choosing Sony. Sincerely, Romeo Sony Social Supportsony.com Originally posted on sony.com
Amazing!
5 out of 5 rating
Xm5fan . 3 months ago
Yes, I'd recommend this product.
Best I've ever had. I would definitely recommend to everyone
Sony North America Customer Support - 3 months ago
Hi Xm5fan, Awesome! We are so happy to hear that you are enjoying your new WH-1000XM5! Thank you for your recommendation and for choosing Sony! -Carlsony.com Originally posted on sony.com
WORST PRODUCT EVER
1 out of 5 rating
3 months ago
NOT ONLY DID I HAVE TO SEND THIS PRODUCT IN FOR REPLACEMENT TWICE THE OVER HEAD BAND HAS STOPPED WORKING AND SONY REFUSES TO COVER THE REPAIR
Sony North America Customer Support - 3 months ago
Hi FUCKU, We apologize for the inconvenience that you experienced with the Sony WH1000XM5. Your satisfaction is our priority, and we’re committed to resolving this matter promptly. We encourage you to reach out to our Sony customer support team directly at https://us.esupport.sony.com/support/s/service?language=en_US so we can investigate this issue further and find a suitable resolution for you. Or email us at socialsupport@am.sony.com with the following details: Case ID (if any): Name: Username: Model Number: Issue: Telephone Number: Sincerely, Samsony.com Originally posted on sony.com
Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones FAQs
PC compatible . Jun 18, 2024
Are these PC compatible and can be used extensively and daily for handling office calls? Please confirm - Thank you!
Answer from Verizon Customer Support2 months
Up to 30 hours of battery life Bluetooth: 2.4 GHz band (2.4000–2.4835 GHz) -Melissa
Jan 5, 2024
Are these headphones compatible with my iPhone 13 Pro Max?
Answer from Verizon Customer Support8 months
These headphones are compatible with your iPhone 13 Pro Max. ~Jesse