Sony WHCH720N Truly Wireless Noise Canceling In-Ear Headphones
3.7 out of 5 rating
16 Reviews
Color
Black
This item is out of stock.
Free returns within 45 days.Holiday Return Policy
Immerse yourself in your favorite tunes with the WHCH720N Truly Wireless Noise Canceling In-Ear Headphones. The lightweight headband is designed for comfortable all-day wear. High sound quality and well-balanced sound tuning with DSEE provides a high-quality listening experience. Make crystal-clear hands-free calls with the built-in microphone and Precise Voice Pickup technology. Multipoint connection allows you to switch between 2 devices at once. And, it compatible with Google Assistant and Alexa.
Next-level noise-cancelling.
With Sony's Power Integrated Processor V1 and Dual Noise Sensor technology, these headphones offer long-lasting noise cancellation. Plus, with Adjustable Ambient Sound and Adaptive Sound control you can tailor sound to suit the environment around you.
Long lasting battery.
Dance away without having to stop for a charge. The headphones have up to 35 hours of battery life, so they can outlast even your longest playlist.¹
¹ Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specsNext-level noise-cancelling.
With Sony's Power Integrated Processor V1 and Dual Noise Sensor technology, these headphones offer long-lasting noise cancellation. Plus, with Adjustable Ambient Sound and Adaptive Sound control you can tailor sound to suit the environment around you.
Long lasting battery.
Dance away without having to stop for a charge. The headphones have up to 35 hours of battery life, so they can outlast even your longest playlist.¹
¹ Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
Reviews
3.7
3.7 out of 5 rating
16 reviews
54% of reviewers recommend this product.
Awesome headphones
5 out of 5 rating
Coolguy87 . 19 days ago
Yes, I'd recommend this product.
Love these headphones I use them all the time and love the comfort of them
Sony North America Customer Support - 11 days ago
Hi Coolguy87, We're glad that you are enjoying your headphones. Thank you for choosing Sony. Erinsony.com Originally posted on sony.com
Great sound
5 out of 5 rating
Davejj71 . 1 month ago
Yes, I'd recommend this product.
Awesome headphones from the lightweight but durable construction, the comfortable fit, and the sound is incredible and a reasonable price
Sony North America Customer Support - 29 days ago
Hi Davejj71, Amazing! We're thrilled that you like the design, comfort, fit, and sound quality of the headphones. Thank you for choosing Sony! -Ralphsony.com Originally posted on sony.com
Features
- Sony's Power Integrated Processor V1
- Up to 35 hours of battery life¹
- Lightweight noise cancelling headband
- Adjustable Ambient Sound and Adaptive Sound control
- High sound quality and well-balanced sound tuning
- Crystal-clear hands-free calls
- Voice assistant with Precise Voice Pickup technology
- DSEE
- Built-in microphone
- Google Assistant and Alexa compatible
Specs
- Dimensions: 8.2 x 2.2 x 8.4 in.
- Weight: 15.2 oz.
SKU#
SKU#
WHCH720NB
What's in the box
- Sony WHCH720N Truly Wireless Noise Canceling In-Ear Headphones
- USB-A to USB-C connector
- 3.5mm to 3.5mm cable
- Manual
Sony WHCH720N Truly Wireless Noise Canceling In-Ear Headphones Reviews
3.7
3.7 out of 5 rating
16 reviews
54% of reviewers recommend this product.
Awesome headphones
5 out of 5 rating
Coolguy87 . 19 days ago
Yes, I'd recommend this product.
Love these headphones I use them all the time and love the comfort of them
Sony North America Customer Support - 11 days ago
Hi Coolguy87, We're glad that you are enjoying your headphones. Thank you for choosing Sony. Erinsony.com Originally posted on sony.com
Great sound
5 out of 5 rating
Davejj71 . 1 month ago
Yes, I'd recommend this product.
Awesome headphones from the lightweight but durable construction, the comfortable fit, and the sound is incredible and a reasonable price
Sony North America Customer Support - 29 days ago
Hi Davejj71, Amazing! We're thrilled that you like the design, comfort, fit, and sound quality of the headphones. Thank you for choosing Sony! -Ralphsony.com Originally posted on sony.com
MY FIRST PAIR
5 out of 5 rating
1 month ago
Yes, I'd recommend this product.
These have lots of option. And are very good to listen to.. I like to use them while riding my lectric bike.. A1
Sony North America Customer Support - 1 month ago
Hi markamiller80, Fantastic! We're extremely pleased to hear that you are enjoying your WH-CH720N and finding it versatile with lots of options. It's great to know that these headphones provide a good listening experience, especially while riding your electric bike. Thank you so much for the perfect star review and for choosing Sony! - Romeosony.com Originally posted on sony.com
For me, it doesn't work.
2 out of 5 rating
Spartan330 . 1 month ago
I purchased these a couple days ago because London Drugs had them on sale for 50% off.
I put them on according to the instructions and after 5 minutes, they hurt the top of my head.
I tried to take them back, but London Drugs does not accept returns on headphones. I guess I have a brand new pair that I can't use.
Sony North America Customer Support - 1 month ago
Hi Spartan330, We're sorry to know that you are having constant pressure and your head hurts after a few minutes of use. It's also unfortunate to hear you are considering to return them. This is definitely not the customer experience we want you to have. Our WH-CH720N has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience. Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. We do have good information on how to wear the headband headphones correctly so it is comfortable and reasons why your ears may hurt when putting on or wearing headphones. For your reference, you may check the helpful links below. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/articles/00282845 Should you need further assistance, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number We value your feedback and aim to restore your trust in Sony. Sincerely, Jesssony.com Originally posted on sony.com
Horrible
1 out of 5 rating
Ijjy . 2 months ago
I bought this in August 2024. I used it once and after that it never worked.
Sony North America Customer Support - 2 months ago
Hi Ijjy, Thank you for reaching out to us with your concern. We're sorry to hear that your WH-CH720N headphones isn't working properly. We'd like to know a little bit more detail about the situation you faced with the headphones and best assist you. If there is no sound, or sound is only heard from one side of the headphones, you may check the troubleshooting steps from the link below to isolate and fix the issue. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/articles/00204552 We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. A separate article is available if the headphones don't turn on on this link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/articles/00204484 We want to make sure you’re taken care of. Please note your headphones has a 1-year warranty from the date of purchase. If you're unable to resolve your concern, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Model Number: Issue: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, Jesssony.com Originally posted on sony.com
not what description says
1 out of 5 rating
scf1 . 4 months ago
with the name "sony" on it i expected more maybe.. not that loud, not noise cancelling. way cheaper headphones available than these. cant even return them without it costing me money for a product that isnt what it says. poor, very poor! i do not recommend these!
WH-CH720N black
4 out of 5 rating
mariah24 . 4 months ago
I bought this pair of headphones 3 weeks ago, and the only problem i had was the button between the volume buttons stopped working in the first week. Other than that, the headphones are amazing! The sound quality is immaculate, and it fits comfortably on my head. I love the headphone app that lets you customize the equalizer in the headphones.
Sony North America Customer Support - 4 months ago
Hi mariah24, Thanks for commenting. While we're glad to hear about your satisfaction with the amazing sound quality, very comfortable fit design, and customizable settings through the Sony Headphones Connect app of your WH-CH720N, we're sorry if you're experiencing an issue with the play/call/next/previous button. The available functions of the button may vary depending on the connected device, the music software, or app used. In some cases, it may operate differently or may not work even when the operations described on this link (https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776853.html) are performed. For us to best assist you with your concern, please email us at socialsupport@am.sony.com with the following: Name: Sony.com Username: Model Number: Issue/Concern: Telephone Number: We're looking forward to hearing from you and thanks for choosing Sony! Best regards, Romeo Sony Social Supportsony.com Originally posted on sony.com
Perfect
5 out of 5 rating
Builder87 . 5 months ago
Yes, I'd recommend this product.
I have been using these headphones for about 2 months now. the noise cancelling works wonderfully and the comfort is remarkable. The passthrough sound is hard to hear at times which almost makes them noise canceling all of the time but only a slight negative.
Sony North America Customer Support - 5 months ago
Hi Builder87, Thanks for sharing your review and experience with the WH-CH720N. We're thrilled that you like the comfort and noise canceling function of the headphones. Your feedback about the ambient sound is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Depending on the ambient condition and the type/volume of audio playback, the ambient sound may not be heard even when using the Ambient Sound Mode. If the headset is not worn properly, the Ambient Sound Mode may not work correctly. Wear the headset properly. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, change the Ambient Sound Mode settings from Normal mode to Voice mode using the “Sony | Headphones Connect” app. Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com. Name: Username: Model Number: Issue: Telephone Number: Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for choosing Sony! -Ralphsony.com Originally posted on sony.com
Nice Headphones at a Great Price!
5 out of 5 rating
So Cal Mom . 6 months ago
Yes, I'd recommend this product.
I just bought these noise-canceling headphones for an international flight to Europe. They are very comfortable and seem to be just what I need to sleep during an overnight flight. I like all the features of my first set of headphones!
Sony North America Customer Support - 6 months ago
Hi So Cal Mom, Thank you for sharing your great experience with us! We're glad to hear that you enjoyed your flight using your WHCH720N headphones. Your satisfaction with the noise cancellation, comfortable fit, features, and overall performance of the unit are greatly appreciated. Thanks for choosing Sony! -Krissony.com Originally posted on sony.com
RE; Registration
3 out of 5 rating
donotemail . 7 months ago
Your list of retailers does not include Canada Computers, where I bought the headphones
Sony North America Customer Support - 7 months ago
Hi donotemail, Thank you for reaching out. We're sorry for any inconvenience you've experienced. Upon checking, Canada Computers is one of Authorized Retailers. Please check: https://www.sony.ca/en/electronics/retailers If you're having trouble with product registration, please contact our support hotline to walk you through or email us at socialsupport@am.sony.com. Best regards, Erinsony.com Originally posted on sony.com
Sony WHCH720N Truly Wireless Noise Canceling In-Ear Headphones FAQs
Shsdo . Mar 31, 2024
that work with tha PLAYSTATION5?
Answer from Verizon Customer Support8 months
Check out device compatibility here: https://www.verizon.com/products/sony-whch720n-truly-wireless-noise-canceling-in-ear-headphones/ ~Maria
Lady V . Mar 20, 2024
Does this headset connect to both Samsung and iOS?
Answer from Verizon Customer Support8 months
You can use the Sony WH-CH720N with an iPhone or Android device with the same level of compatibility. Additional information here: https://www.verizon.com/products/sony-whch720n-truly-wireless-noise-canceling-in-ear-headphones/ ~Maria