Sony WHCH720N Truly Wireless Noise Canceling In-Ear Headphones
3.7 out of 5 rating
23 Reviews
Immerse yourself in your favorite tunes with the WHCH720N Truly Wireless Noise Canceling In-Ear Headphones. The lightweight headband is designed for comfortable all-day wear. High sound quality and well-balanced sound tuning with DSEE provides a high-quality listening experience. Make crystal-clear hands-free calls with the built-in microphone and Precise Voice Pickup technology. Multipoint connection allows you to switch between 2 devices at once. And, it compatible with Google Assistant and Alexa.
Next-level noise-cancelling.
With Sony's Power Integrated Processor V1 and Dual Noise Sensor technology, these headphones offer long-lasting noise cancellation. Plus, with Adjustable Ambient Sound and Adaptive Sound control you can tailor sound to suit the environment around you.
Long lasting battery.
Dance away without having to stop for a charge. The headphones have up to 35 hours of battery life, so they can outlast even your longest playlist.¹
¹ Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specsNext-level noise-cancelling.
With Sony's Power Integrated Processor V1 and Dual Noise Sensor technology, these headphones offer long-lasting noise cancellation. Plus, with Adjustable Ambient Sound and Adaptive Sound control you can tailor sound to suit the environment around you.
Long lasting battery.
Dance away without having to stop for a charge. The headphones have up to 35 hours of battery life, so they can outlast even your longest playlist.¹
¹ Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
Reviews
3.7
3.7 out of 5 rating
23 reviews
58% of reviewers recommend this product.
Good sound quality, mid noise cancelation
4 out of 5 rating
annie g . 1 day ago
Yes, I'd recommend this product.
I got these for Christmas and they’re pretty good! They’re very comfy and have good sound quality. The noise canceling is mid, it cancels some but airpods definitely have one up on these. Calls are also not the best, every time I’ve called someone I can hear them perfectly fine but they have told me I sound far away and hard to hear. For music and comfort alone I definitely recommend!
Sony North America Customer Support - 3 hours ago
Hi annie g, You've made a fantastic choice! We're glad you like comfortable fit and good sound quality of the Sony WHCH720N headphones. For noise canceling issue, please follow the steps on this link to improve the overall performance: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html For call quality concern, we suggest following the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html We appreciate the recommendation and thanks for choosing Sony! -Samsony.com Originally posted on sony.com
Long-lasting
5 out of 5 rating
Savster . 20 days ago
Yes, I'd recommend this product.
I've had these headphones for almost 3 years, and despite daily use (including the gym, carpentry work, and lots of accidental dropping), the only damage is a tiny paint scuff and a small wrinkle in the leather of the headband pad. They still go from near empty battery to fully charged in less than two hours and last me about a week with my average use (5-10 hours per day). My only issue is that they will sometimes randomly disconnect from my phone when I'm using them to make a call, but that could just as easily be an issue with my phone. Best pair of headphones I've ever had.
Sony North America Customer Support - 18 days ago
Hello Savster, Fabulous! Thank you so much for your fantastic 5-star review! We're thrilled to hear that your headphones have stood the test of time and daily use. It's great to know they still perform well and provide such impressive battery life. We appreciate your feedback regarding the occasional disconnection, and we're always here to assist if you need help troubleshooting. [Support Contact](https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones) Thank you for sharing your excellent experience with your WH-CH720N and for choosing Sony! - Romeosony.com Originally posted on sony.com
Features
- Sony's Power Integrated Processor V1
- Up to 35 hours of battery life¹
- Lightweight noise cancelling headband
- Adjustable Ambient Sound and Adaptive Sound control
- High sound quality and well-balanced sound tuning
- Crystal-clear hands-free calls
- Voice assistant with Precise Voice Pickup technology
- DSEE
- Built-in microphone
- Google Assistant and Alexa compatible
Specs
- Dimensions: 8.2 x 2.2 x 8.4 in.
- Weight: 15.2 oz.
SKU#
SKU#
WHCH720NB
What's in the box
- Sony WHCH720N Truly Wireless Noise Canceling In-Ear Headphones
- USB-A to USB-C connector
- 3.5mm to 3.5mm cable
- Manual
Sony WHCH720N Truly Wireless Noise Canceling In-Ear Headphones Reviews
3.7
3.7 out of 5 rating
23 reviews
58% of reviewers recommend this product.
Good sound quality, mid noise cancelation
4 out of 5 rating
annie g . 1 day ago
Yes, I'd recommend this product.
I got these for Christmas and they’re pretty good! They’re very comfy and have good sound quality. The noise canceling is mid, it cancels some but airpods definitely have one up on these. Calls are also not the best, every time I’ve called someone I can hear them perfectly fine but they have told me I sound far away and hard to hear. For music and comfort alone I definitely recommend!
Sony North America Customer Support - 3 hours ago
Hi annie g, You've made a fantastic choice! We're glad you like comfortable fit and good sound quality of the Sony WHCH720N headphones. For noise canceling issue, please follow the steps on this link to improve the overall performance: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html For call quality concern, we suggest following the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html We appreciate the recommendation and thanks for choosing Sony! -Samsony.com Originally posted on sony.com
Long-lasting
5 out of 5 rating
Savster . 20 days ago
Yes, I'd recommend this product.
I've had these headphones for almost 3 years, and despite daily use (including the gym, carpentry work, and lots of accidental dropping), the only damage is a tiny paint scuff and a small wrinkle in the leather of the headband pad. They still go from near empty battery to fully charged in less than two hours and last me about a week with my average use (5-10 hours per day). My only issue is that they will sometimes randomly disconnect from my phone when I'm using them to make a call, but that could just as easily be an issue with my phone. Best pair of headphones I've ever had.
Sony North America Customer Support - 18 days ago
Hello Savster, Fabulous! Thank you so much for your fantastic 5-star review! We're thrilled to hear that your headphones have stood the test of time and daily use. It's great to know they still perform well and provide such impressive battery life. We appreciate your feedback regarding the occasional disconnection, and we're always here to assist if you need help troubleshooting. [Support Contact](https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones) Thank you for sharing your excellent experience with your WH-CH720N and for choosing Sony! - Romeosony.com Originally posted on sony.com
Good
4 out of 5 rating
John Cena . 1 month ago
Yes, I'd recommend this product.
Good. Works well. Noise canceling is great, nice sound. Thx sony
Sony North America Customer Support - 1 month ago
Hi John Cena, Thank you for your review of the Sony WH-CH720N headphones! You've made it clear they work well, the noise cancellation is great, and the sound is amazing. We appreciate your acknowledgment of Sony's achievement with this model. Thank you for choosing Sony! -Jesssony.com Originally posted on sony.com
Downgrade from previous models
1 out of 5 rating
Not_happy . 1 month ago
Weird shape - made for people with huge deformed heads and bad functionality. Can't skip backwards since they took away the nice little switch. Took a nice design and made it weird and useless.
Sony North America Customer Support - 1 month ago
Hi Not_happy, Thank you for the feedback and we're sorry to hear that you are not impressed with the headphones. To answer, play music, play next and previous, press the middle button on the right earcup. Again we appreciate the feedback regarding the design. Should you need further assistance, you may reach us at socialsupport@am.sony.com with the following details : Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the unit: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, -Craigsony.com Originally posted on sony.com
Great Headphones
5 out of 5 rating
Dan The Running Man . 1 month ago
Yes, I'd recommend this product.
I bought these a week ago. Love how light and comfortable they are on my head. Sound is really good. No problem pairing with my PC.
Sony North America Customer Support - 1 month ago
Hi Dan, Thanks for the 5-star rating! We're glad you like the lightweight design and sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craigsony.com Originally posted on sony.com
All about the piece you get
2 out of 5 rating
Suuuiiiii . 2 months ago
I purchased this wireless Bluetooth headphone, and I’m extremely disappointed with this performance. The sound quality is subpar, with distorted audio and almost no bass. Additionally, the Bluetooth connection is very unstable—frequent dropouts even when my phone is within a few feet of the headphones. The battery life is much shorter than advertised, lasting only about 3-4 hours on a full charge instead of the 35 hours promised. To make matters worse, the headphone is uncomfortable to wear for more than 30 minutes, causing discomfort around my ears.
I’ve tried troubleshooting, but nothing improves the issues. Given these problems, I’m requesting a replacement or refund. Please advise on how I can proceed with getting a working unit
Sony North America Customer Support - 2 months ago
Hi Suuuiiiii, Thank you for the review and we're sorry to hear what happened with your headphones. If you set the following functions, the available operating time of the battery becomes short. Sound quality mode during Bluetooth playback: Priority on sound quality, Noise canceling function/Ambient Sound Mode, Equalizer, DSEE, Function to launch the voice assistant by your voice If you run the above settings at the same time, the available operating time of the battery becomes even shorter. To isolate and resolve the issue. try to factory reset the headphones. Here's the link on how to. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html We also recommend updating the software of your headphones. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/software/00269130 For us to better assist you, please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: -Davidsony.com Originally posted on sony.com
Awesome headphones
5 out of 5 rating
Coolguy87 . 3 months ago
Yes, I'd recommend this product.
Love these headphones I use them all the time and love the comfort of them
Sony North America Customer Support - 3 months ago
Hi Coolguy87, We're glad that you are enjoying your headphones. Thank you for choosing Sony. Erinsony.com Originally posted on sony.com
Great sound
5 out of 5 rating
Davejj71 . 3 months ago
Yes, I'd recommend this product.
Awesome headphones from the lightweight but durable construction, the comfortable fit, and the sound is incredible and a reasonable price
Sony North America Customer Support - 3 months ago
Hi Davejj71, Amazing! We're thrilled that you like the design, comfort, fit, and sound quality of the headphones. Thank you for choosing Sony! -Ralphsony.com Originally posted on sony.com
MY FIRST PAIR
5 out of 5 rating
4 months ago
Yes, I'd recommend this product.
These have lots of option. And are very good to listen to.. I like to use them while riding my lectric bike.. A1
Sony North America Customer Support - 4 months ago
Hi markamiller80, Fantastic! We're extremely pleased to hear that you are enjoying your WH-CH720N and finding it versatile with lots of options. It's great to know that these headphones provide a good listening experience, especially while riding your electric bike. Thank you so much for the perfect star review and for choosing Sony! - Romeosony.com Originally posted on sony.com
For me, it doesn't work.
2 out of 5 rating
Spartan330 . 4 months ago
I purchased these a couple days ago because London Drugs had them on sale for 50% off.
I put them on according to the instructions and after 5 minutes, they hurt the top of my head.
I tried to take them back, but London Drugs does not accept returns on headphones. I guess I have a brand new pair that I can't use.
Sony North America Customer Support - 4 months ago
Hi Spartan330, We're sorry to know that you are having constant pressure and your head hurts after a few minutes of use. It's also unfortunate to hear you are considering to return them. This is definitely not the customer experience we want you to have. Our WH-CH720N has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience. Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. We do have good information on how to wear the headband headphones correctly so it is comfortable and reasons why your ears may hurt when putting on or wearing headphones. For your reference, you may check the helpful links below. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/articles/00282845 Should you need further assistance, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number We value your feedback and aim to restore your trust in Sony. Sincerely, Jesssony.com Originally posted on sony.com
Sony WHCH720N Truly Wireless Noise Canceling In-Ear Headphones FAQs
Shsdo . Mar 31, 2024
that work with tha PLAYSTATION5?
Answer from Verizon Customer Support11 months
Check out device compatibility here: https://www.verizon.com/products/sony-whch720n-truly-wireless-noise-canceling-in-ear-headphones/ ~Maria
Lady V . Mar 20, 2024
Does this headset connect to both Samsung and iOS?
Answer from Verizon Customer Support11 months
You can use the Sony WH-CH720N with an iPhone or Android device with the same level of compatibility. Additional information here: https://www.verizon.com/products/sony-whch720n-truly-wireless-noise-canceling-in-ear-headphones/ ~Maria