Sony WHCH720N Truly Wireless Noise Canceling In-Ear Headphones
3.5 out of 5 rating
32 Reviews
Immerse yourself in your favorite tunes with the WHCH720N Truly Wireless Noise Canceling In-Ear Headphones. The lightweight headband is designed for comfortable all-day wear. High sound quality and well-balanced sound tuning with DSEE provides a high-quality listening experience. Make crystal-clear hands-free calls with the built-in microphone and Precise Voice Pickup technology. Multipoint connection allows you to switch between 2 devices at once. And, it compatible with Google Assistant and Alexa.
Next-level noise-cancelling.
With Sony's Power Integrated Processor V1 and Dual Noise Sensor technology, these headphones offer long-lasting noise cancellation. Plus, with Adjustable Ambient Sound and Adaptive Sound control you can tailor sound to suit the environment around you.
Long lasting battery.
Dance away without having to stop for a charge. The headphones have up to 35 hours of battery life, so they can outlast even your longest playlist.¹
¹ Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specsNext-level noise-cancelling.
With Sony's Power Integrated Processor V1 and Dual Noise Sensor technology, these headphones offer long-lasting noise cancellation. Plus, with Adjustable Ambient Sound and Adaptive Sound control you can tailor sound to suit the environment around you.
Long lasting battery.
Dance away without having to stop for a charge. The headphones have up to 35 hours of battery life, so they can outlast even your longest playlist.¹
¹ Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
Reviews
3.5
3.5 out of 5 rating
32 reviews
56% of reviewers recommend this product.
Too Bass heavy for my taste
3 out of 5 rating
IllinoisUser . 8 days ago
Yes, I'd recommend this product.
I think the headphone provides good audio provided you like more bass. I prefer better midranges where bass does not over power everything else. I did not like the app that is to used with headphones.
Sony North America Customer Support - 8 days ago
Hi IllinoisUser, we're sorry to hear that our headphones didn't fulfill your expectations, especially regarding the bass and midrange balance. We appreciate you sharing your detailed feedback with us. We also apologize for your dissatisfaction with the accompanying app. User experience is incredibly important to us, and your comments about it are valuable. Please be assured that we're always striving to improve our products and software. We've taken note of your feedback regarding the midrange clarity and the app's performance, and we'll certainly be considering it for future releases and improvements. Thank you for being a Sony customer and for helping us make our products even better. Sincerely, Estefanysony.com Originally posted on sony.com
It broke after just a few months
1 out of 5 rating
It broke . 9 days ago
Sounds great and was easy to connect but one side of the headphone fell off. Called support and they said it’s not covered by warranty. Really cheap construction and not built to last. Save your money for a manufacturer that stands behind their product.
Sony North America Customer Support - 8 days ago
Hi there, thanks for your feedback. We sincerely apologize for the experience you've had with your WH-CH520 headphones. We understand your concerns and wish we could provide an alternative solution. However, the damage you've reported falls beyond the coverage of our limited warranty for headphones. We know this isn't the answer you were hoping for and we genuinely regret any inconvenience or disappointment this has caused. We value your business and your feedback is important to us as we continuously work to improve our products and services. Thank you for being a valued Sony customer and for letting us know about this issue. Sincerely, Estefanysony.com Originally posted on sony.com
Features
- Sony's Power Integrated Processor V1
- Up to 35 hours of battery life¹
- Lightweight noise cancelling headband
- Adjustable Ambient Sound and Adaptive Sound control
- High sound quality and well-balanced sound tuning
- Crystal-clear hands-free calls
- Voice assistant with Precise Voice Pickup technology
- DSEE
- Built-in microphone
- Google Assistant and Alexa compatible
Specs
- Dimensions: 8.2 x 2.2 x 8.4 in.
- Weight: 15.2 oz.
SKU#
SKU#
WHCH720NB
What's in the box
- Sony WHCH720N Truly Wireless Noise Canceling In-Ear Headphones
- USB-A to USB-C connector
- 3.5mm to 3.5mm cable
- Manual
Sony WHCH720N Truly Wireless Noise Canceling In-Ear Headphones Reviews
3.5
3.5 out of 5 rating
32 reviews
56% of reviewers recommend this product.
Too Bass heavy for my taste
3 out of 5 rating
IllinoisUser . 8 days ago
Yes, I'd recommend this product.
I think the headphone provides good audio provided you like more bass. I prefer better midranges where bass does not over power everything else. I did not like the app that is to used with headphones.
Sony North America Customer Support - 8 days ago
Hi IllinoisUser, we're sorry to hear that our headphones didn't fulfill your expectations, especially regarding the bass and midrange balance. We appreciate you sharing your detailed feedback with us. We also apologize for your dissatisfaction with the accompanying app. User experience is incredibly important to us, and your comments about it are valuable. Please be assured that we're always striving to improve our products and software. We've taken note of your feedback regarding the midrange clarity and the app's performance, and we'll certainly be considering it for future releases and improvements. Thank you for being a Sony customer and for helping us make our products even better. Sincerely, Estefanysony.com Originally posted on sony.com
It broke after just a few months
1 out of 5 rating
It broke . 9 days ago
Sounds great and was easy to connect but one side of the headphone fell off. Called support and they said it’s not covered by warranty. Really cheap construction and not built to last. Save your money for a manufacturer that stands behind their product.
Sony North America Customer Support - 8 days ago
Hi there, thanks for your feedback. We sincerely apologize for the experience you've had with your WH-CH520 headphones. We understand your concerns and wish we could provide an alternative solution. However, the damage you've reported falls beyond the coverage of our limited warranty for headphones. We know this isn't the answer you were hoping for and we genuinely regret any inconvenience or disappointment this has caused. We value your business and your feedback is important to us as we continuously work to improve our products and services. Thank you for being a valued Sony customer and for letting us know about this issue. Sincerely, Estefanysony.com Originally posted on sony.com
wm ch520
5 out of 5 rating
Ghost Bear . 14 days ago
WORKS WELL charges FAST, had about 6 moths now works good on desk top, PLAYING DIABLO
Sony North America Customer Support - 9 days ago
Hi Ghost Bear, Thanks for the review and the 5-stars rating! It brings us great joy to hear how much you have been enjoying your Sony Headphones for this past months! With up to 50 hours of battery, amazing Sound quality and modern and comfortable design, we are sure you will only get to love your headphones even more as the time goes by! Thank you for choosing Sony products, have an amazing day! -DiegoV, Sony North America Customer Supportsony.com Originally posted on sony.com
Long-lasting and durable
5 out of 5 rating
klng . 1 month ago
Yes, I'd recommend this product.
I bought two of these over two years ago. One was a backup that I've only recently had to pull out of where I had it in storage. I'm ND and heavily rely on noise-canceling headphones. These were absolutely perfect. I practically lived in them and they held up through cracks, breaks, and even brief water damage. I've had to retire my first pair and am using my backup now, but I will definitely be getting another one once I need it. Highly recommend this product.
Sony North America Customer Support - 1 month ago
Hi there, thank you for taking the time to share your thoughts with us. We're thrilled to receive such a positive review of our WH-CH720N headphones! It's rewarding to know they've been essential for your noise-canceling needs. Your feedback highlights their durability and excellent audio quality. We're glad to hear they provided the perfect noise-canceling experience and that your backup pair is now in use. Thank you for your strong recommendation and for considering another purchase in the future! Thanks for choosing Sony! Best regards, Stephaniesony.com Originally posted on sony.com
Wireless Headphones
3 out of 5 rating
Recothadon . 2 months ago
They won't connect to my PS4 AT ALL! And there was no instruction manual included
Sony North America Customer Support - 2 months ago
Hi Recothadon, Thank you for reaching out. We're truly sorry to hear that you're not able to connect your WH-CH520 headphones with your PS4. We're here to help. Please note that the WH-CH520 is not officially compatible with the PS4 via Bluetooth. There are a few alternative solutions you might consider: - If your TV supports Bluetooth with the A2DP profile, you may be able to pair your WH-CH520 headphones directly to the TV. The PS4 audio will then transmit to your TV and be sent wirelessly to the headphones. - You can use a USB Bluetooth adapter that plugs into the PS4. However, please keep in mind that we cannot guarantee compatibility. For the best experience, we recommend using headphones that are specifically designed for use with PlayStation systems, like our INZONE Gaming Headsets/Earbuds. These will ensure full compatibility. As for the instruction manual, we are very sorry. You can view or download the full user guide directly from our official website here: https://helpguide.sony.net/mdr/2958/v1/en/index.html If needed, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony products. Best regards, Stephaniesony.com Originally posted on sony.com
Nice But...
3 out of 5 rating
DublinMike_SF Bay Area . 2 months ago
Yes, I'd recommend this product.
I needed to replace my BT headphones by another manufacture. The price point was reasonable. But, the sharpness of treble was dull, surprisingly.
Sony North America Customer Support - 2 months ago
Hi DublinMike_SF Bay Area, Thank you for sharing your feedback. We're sorry to hear that the treble performance of the WH-CH720N is not working for you. We understand how important clarity in the treble range is for an enjoyable listening experience. If you haven't already, we recommend trying the Sony | Sound Connect app, where you can adjust the EQ Settings to better suit your personal sound preferences. We truly value your input and hope you'll consider giving Sony another try in the future. Sincerely, - Stephaniesony.com Originally posted on sony.com
Poor Quality - Do Not Buy
1 out of 5 rating
JoshJoshJosh . 2 months ago
Bought these for school, but the plastic hinge chipped after very light use — clearly poor material quality. Customer service was unhelpful and seemed confused about their own warranty, initially claiming it only covered software. After hours on the phone, they finally acknowledged it covers physical defects and opened a case — only to close it later with no explanation. Extremely disappointed. I’d recommend spending your money elsewhere.
Sony North America Customer Support - 2 months ago
Hi JoshJoshJosh, we are genuinely sorry to hear about the issue you've experienced with your WH-CH720N. We understand how frustrating and disappointing it can be having the headphones getting chipped after light use. This is not the experience we want for our customers, we would like to look closely into your case, please send us an email with the information below to socialsupport@am.sony.com so we can better assist you. Full Name: Sony Username: Telephone Number: Model Number: Issue/Concern: We will be expecting to hear from you again! Regards, Dominicksony.com Originally posted on sony.com
don't spend your money on these
1 out of 5 rating
bboi . 3 months ago
They sound great, but they disconnect from Bluetooth every 2 to 5 minutes unless you have your phone in front of you; then it's about every 20. Going into the app and changing the connection to prioritize connection stability does nothing.
sony.com Originally posted on sony.com
Good quality for the price
4 out of 5 rating
ev88 . 4 months ago
Yes, I'd recommend this product.
Overall for the price I'm pretty happy with the sound quality and battery life. Only downside is that you can't use them while they are charging.
Sony North America Customer Support - 4 months ago
Hi ev88, Thanks for sharing your review and experience with the WH-CH520. We're thrilled that you like the sound quality and battery life of the headphones. Your feedback about its charging capability is greatly appreciated. Thank you for choosing Sony! -Ralphsony.com Originally posted on sony.com
Good sound quality, mid noise cancelation
4 out of 5 rating
annie g . 4 months ago
Yes, I'd recommend this product.
I got these for Christmas and they’re pretty good! They’re very comfy and have good sound quality. The noise canceling is mid, it cancels some but airpods definitely have one up on these. Calls are also not the best, every time I’ve called someone I can hear them perfectly fine but they have told me I sound far away and hard to hear. For music and comfort alone I definitely recommend!
Sony North America Customer Support - 4 months ago
Hi annie g, You've made a fantastic choice! We're glad you like comfortable fit and good sound quality of the Sony WHCH720N headphones. For noise canceling issue, please follow the steps on this link to improve the overall performance: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html For call quality concern, we suggest following the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html We appreciate the recommendation and thanks for choosing Sony! -Samsony.com Originally posted on sony.com
Sony WHCH720N Truly Wireless Noise Canceling In-Ear Headphones FAQs
Shsdo . Mar 31, 2024
that work with tha PLAYSTATION5?
Answer from Verizon Customer Support1 year
Check out device compatibility here: https://www.verizon.com/products/sony-whch720n-truly-wireless-noise-canceling-in-ear-headphones/ ~Maria
Lady V . Mar 20, 2024
Does this headset connect to both Samsung and iOS?
Answer from Verizon Customer Support1 year
You can use the Sony WH-CH720N with an iPhone or Android device with the same level of compatibility. Additional information here: https://www.verizon.com/products/sony-whch720n-truly-wireless-noise-canceling-in-ear-headphones/ ~Maria